"I was completely satisfied with James Eadington who was the Sales Executive responsible for the sale of my car.He was thorough in explaining all I needed to know before driving away."

"Extremely professional"

"The staff were very pleasant and clearly knowledgeable, a pleasure to deal with, especially Anthony Kenny"

"The salesman was very easy to listen to and put us completely at ease"

"Friendly service I felt looked after and valued as a customer. They could not have done more."

"Steve King and Lloyd Newcastle were great to deal with. I had complete confidence in the information I was given and Steve went the extra mile to ensure I got a deal that was right for me."

"Nothing was too much trouble for the staff and they made us feel special"

"Very friendly, helpful service given. No pressure sales applied at anytime."

"They were excellent."

"Excellent service, thanks and well done."

"I was very pleased with LLoyds, Amy Brooks who dealt with me was fantastic, she was very friendly and proffesional. She explained everything in detail and made the whole process very enjoyable."

"See previous answer regarding communication"

"Sales man i dealt with was very good."

"I am completely satisfied with the service I received from the dealership and must especially compliment the sales representative, Anthony Kenny for his professionalism"

"Annoyed about losing a month on the tax disc"

"From my first visit through to picking my vehicle up , the service level was excellent."

"The sales representitive i dealt with Nigel King was extremely good in not only the handling of the new car but also sorted out a previous problem from a BMW i bought from Lloyds 6 months earlier."

"Very satisfied with the whole experience despite the original salesman leaving prior to delivery"

"I was led to believe the car I was buying would have a similar level of equipment as the car I'd hired, my fault probably for not checking every detail"

"attention to detail and friendly service make my visits a pleasure. Visiting the dealer is a joy"

"Its afriendly dealership"

"generally very friendly but i was not expecting to pay for the work carried out as the vehicle is a lease vehicle"

"Persistent rattle in driver door still exists, but Lloyds are an excellent dealership"

"peter clark sales person was first class at his job and his knowledge of the car was exeplary"

"Unable to resolve initially, it took 2 attempts to resolve"

"Fault with battery, requiring eventually to be replaced."

"No real issues however no mobile text contact as previous and no report on tyre wheel condition going into storage as previous."

"Friendly, efficient. Carried out work on time."

"My wife's mini had taken an hour inc. a good wash to swap the winter tyres. However, I was told it would take 90 min if I wanted the car washed and then it took 100 min. They cleaned the inside a bit, but the outside was as dirty as before"

"No comment"

"Treatment was first class and the repair work was carried out quicklyand efficiently. Lloyds are the best dealer I have ever delat with. They are customer orientated"

"I was quoted by Lloyds , £455 to have some work done for my MOT , yet another dealership quoted me £155 less for the same work . I also feel that the Dealership is not as friendly as it was before it changed hands.."

"Although I was very satisfied with my visit I do have a comment regarding charges which I will mention later"

"dropped car off jobs were completed in a few hours."

"The service provided is first class. Staff pleasant, helpful. No problem with getting taken to work after dropping off car. Telephone call to inform me car was ready. Staff go through what has been done not done and why, what will need attention soo"

"No courtesy car, engine cover was scratched."

"Rachel is always top class."

"They were fine throughout absolutely no proble with the dealership."

"Service I have had from Lloyds sales and after service staff has been first clase"

"The staff were very friendly, efficient and kept me up to date with the progress of my repairs."

"Excellent service at this dealership."

"Frustrated at having to go back a second time for the bolt to be removed from the undertray. I feel this should of been found at my first visit. The service advisor was apologetic and this helped greatly with my experience."

"Once the repair was underway the experience was alright, however having been pretty shocked by the total loss of power and conscious of the potential danger that i was put in the first comment. Continue..."

"The car went in to have new back windscreen wiper fitted as the one fitted from new I've had the car since december 2011 was corroding"

"I was not able to get a courtesy car, I would also like to have a like for like vehicle when there are cars available. The vehicle was not clean after the work was carried out."

"I have no problems with the dealership."

"Always so helpful and friendly"

"Good to have a delaership that does what it says it is going to"

"Simple winter summer wheel swap, plus rear pads, and brake fluid. Summer wheels had not been cleaned either before storage or after fitting to the car Winter wheels need a stone chip repair still waiting for body shop to contact me."

"They could not tell me how much money it was going to take to fix the problem. Our English is not really very good there attitude is not very good they do not have patience."

"It was very good. They were very efficient. They were very friendly."

"the sales staff pick up the vehicle and return it after a visit"

"Routine inspection I presume carried out. I had 2 probs with car auto gear change less smooth told ok but clearly isn't. Mentioned slow puncture. Told no puncture. Pressure still falling in tyre. I wonder why"

"They were very helpful."

"PAUL BELL SERVICE MANAGER IS VERY GOOD AND A CREDIT TO bmw,the service team are always very helpful at all times."

"Extremely efficient as always."

"The went in clean and it was dirty on its return."

"Helpful and friendly and efficient service"

"It was excellent."

"They turned the lights from automatic to off."

"They were very efficient. The dealer were expecting my arrival and someone showed me to a space."

"Very friendly, helpful, efficient."

"I have many problems with car including sat nav and lighting and recall on alloys wheels and allways get different answer from service staff"

"comfortable waiting area and free refreshment whilst the small job on my vehicle was completed"

"Sometimes I dont 100% trust the dealer. We had to have some work done on the coils as it was a BMW fault and the dealership tried to get money off us for it and when my wife said no, they back down straight away. I feel they were trying there luck."

"Was never asked if i required a courtesy car."

"Craig Fettis told me everything that was happening with the vehicle. He as looked after me throughout. Unbelievable service."

"The five says enough."

"I had to wait 30 mins to get a lift to work, which was disappointing. The taxi did not show up."

"Llyods used to be a very good garage but they are not any more."

"Salesman Was Great"

"very helpful and effective"

"They didn't tell me how long it would take which made my arrangements difficult."

"IT records on the location of my stored winter tyres were non existent and service reception staff were most unhelpful."

"Iwas asked to take the car in for a recall on the air con and i was told it would take 2 hours the work took 2 days!."

"Very helpful, very friendly."

"I should have had the car back the same day but they had to order a part."

"Very Helpful."

"Advised that one of my rear tyres needed to be replace but the dealership didn't have any available and no idea when the supplier would be able to get one."

"Helpful staff."

"Staff friendly and efficient"

"Was supposedly fastracked for changing winter tyres for summer ones, but it didn't happen that way"

"Very expensive but accurate diagnosis"

"very friendly and constant status reports and overall very good"

"My winter tyres were removed and the original replaced. It would be excellent service if tyre pressures were set correctly when the tyres put on."

"The service was good and the taxi service to the Town very welcdome."

"Professional and efficient."

"see previous comment"

"Excellent service"

"excellent customer service , very helpful service manager Kevin Faddy"

"Just very easy to book in, the hospitality, the fast lane service. I had coffees whilst I waited."

"It was excellent. It was also booked in for a cap replacing on the headlamp washers, but the part hadn't been ordered so I had to go back again."

"vehicle had tracking issue after two back tyres fitted."

"Very happy"

"Excellent pick up and return, the car came back looking like new"

"The cost of an oul service now is very expensive, very disappointing"

"Pleasant experience whenever I visit Lloyd Newcastle. Staff are friendly, helpful and professional."

"Two new tyres required. Not advised of remaining tread depth but went ahead anyway."

"Greeted by my name, a lovely personal touch. Re arranged my service at short notice"