Service Administrator

29/06/2018

Service Administrator

29/06/2018

We are looking for a Service Administrator to join the successful team at our BMW/MINI Retailer, Newcastle. To be successful you will be an enthusiastic team player, able to pick up routine tasks as well having a flexible approach to the various office/admin duties of the role. This position requires a methodical individual who has the confidence to deal with both managers of the department and external suppliers.

Duties include:

Taking customer calls and appropriate action

Organising vehicle bookings for service, maintenance or repair

Ensuring each customer is contacted prior to their appointment

To compile job cards for the workshop checking for any outstanding campaigns

Using manufacturers systems to generate service sheets, and repair instructions

Carrying out the daily banking for the department

General administrative duties as and when requiredcarry out service filing

Raise sales WIP’s and progress to the workshop

Control work in progress & sales invoicing and process sales paperwork

VHC data & brand information transfer daily

Assisting with vehicle Collection & Delivery

Ensuring that the image and levels of customer service within the department are in line with Company standards.

The ideal candidate will provide an excellent customer experience by delivering superior customer service and ensuring quality in response to customer requirements. The applicant must be a brand ambassador, promoting the service of the company and have the ability to respond in a positive manner to the changing demands of various customers.

Ideally you will be Kerridge trained, have both Administration and good telephone skills.

Skills required:

Attention to detail is essential

Must be able to multi task and prioritise work load when under pressure

Motivated, self-learner with the ability to work with minimal supervision

Strong MS Office/Outlook experience

Strong organisational and administrative skills

To apply for this position, please email recruitment@lloydgroup.co.uk