We are currently looking to recruit a Service Advisor at Lloyd BMW/MINI, Newcastle. The ability to work as part of a team of Service Advisors in a busy, pressurised environment is essential. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
As a Service Advisor your duties will include:
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. Advising on technical queries/issues. Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle. Sell customer repairs/parts etc., and finalising the invoice on completion
An ideal Service Advisor will hold the following skills and experiences: Motivated, with a proactive approach to customer service. Enjoy the challenge of influencing the success of the Service department. Customer relations experience. Excellent interpersonal and organisational skills and be well presented. Must be IT literate, and a working knowledge of Kerridge would be advantageous.
Previous experience in a similar role is desireable. In return you will receive a competitive salary, dependent upon experience.
To apply for this position, please email firstname.lastname@example.org