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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

David Holmes

Retail Sales Manager

Melanie Hutchinson

Retail Sales Manager

Chris Johns

Retail Sales Manager

Richard Willis

Used Car Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lauren Stevenson

Service Advisor

Lois Turnbull

Service Advisor

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Emma Robb

Dealership Host

Fiona Knapton

Dealership Host

Victoria Cook

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Alan Maddison

New Car Sales Executive

Tom Heslop

New Car Sales Executive

Karl Morrison

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Brown

New Car Sales Executive

Peter Clark

Senior Sales Executive

James Eadington

Used Car Sales Executive

Chris Herrman

Used Car Sales Executive

David Skeen

Used Car Sales Executive

Gavin Thompson

Used Car Sales Executive

Ian Huntley

Service Manager

Mark Harwood

Senior Technician

Stephen Robson

Senior Technician

Kevin Miller

Technician

Darren Liddle

Technician

Steven Sixsmith

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car is now sayi v it needs an exhaust emission test should this have not been picked up when it was serviced and had its mot

Service
Thank you for your comments. I know the Service Manager has been in touch to clarify this with you. Regards, David Lewins - Head of Business

Very good customer service

Service
Thank you for your Star Rating, it is very much appreciated. Regards, David Lewins - Head of Business

Professional friendly staff who were happy to help..

Service

Everything was done perfect

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very pleased indeed with service and professionalism of the team at Lloyds BMW

Service

Good customer service

Service
Thank you for your positive comments. I am pleased you received good customer service on your recent visit. we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Miss led on the service pack

Service
Thank you for your comments. I know our Service Manager has been in touch to discuss your feedback. Regards, David Lewins - Head of Business

The workmanship and customer service is faultless

Service

All necessary work carried out in the specified time slot. The car was returned washed and vacuumed and the service receptionist was excellent.

Service

Kept informed and smooth experience.

Service

Had to go to another garage to solve problem

Service

Very good service and very helpful and polite.

Service

trustworthy organisation

Service

Everything ran like clockwork

Service

Good service

Service

Could not fault overall experience.

Service

Form the moment to calling up to get in for an estimate for my car damage right through to driving it off a few days later when it was all repaired, service was exemplary.

Service

Was informed that it would take about 2-3 hours to service my car I was therefore dropped off at the Metro centre whilst the car was being serviced. After about 5 hours I had to enquire how much longer it would be and it was another hour

Service

Done as promised, kept me informed.

Service

Other than having to wait an extra 30 minutes and only been able to speak to 1 person who was not always readily available. I think assigning a single contact with no one else willing to assist is wrong

Service

Everything carried out as predicted

Service

Excellent service again from Freddie Bond throughout and the car was ready to collect when promised. Car had been cleaned and was in tip top condition.

Service
Thank you for your positive comments. I am pleased Freddie provided you with excellent service and your BMW was ready in the time scales agreed. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Get the feeling of honesty and the staff are genuine.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Service and Mot done efficiently Also sorted BMW Connected Drive reset as customer goodwill

Service
Thank you for your comments and Five Star rating it is very much appreciated. Regards, David Lewins - Head of Business

Sarah at service reception was very helpful. The appointments made were on time and the outcome was excellent. I was even loaned a car at short notice to assist with a problem unconnected with BMW.

Service
Thank you for your positive comments. It is pleasing to hear how well Sarah looked after you during your recent visit. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Engineer noted the the vehicle was to dirty to inspect, however vehicle had been taken through the car wash less than 24 hours before servicing. Engineer also noted the spoiler required body shop repair, however this information was incorrect!

Service

Everything Lauren did was faultless! Immaculate service!

Service
Thank you for your positive comments. I am pleased Lauren looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Service advisor handled everything in a friendly and efficient manner

Service
Thank you for your comments. I am pleased the Service Advisor handled your visit in a friendly and efficient manner. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good, speedy service, good communication

Service
Thank you for your Five Star rating. I am pleased you received a good speedy service. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

My car had done under 20k miles. This should not have happened. BMW offered to pay for the parts indicating to me they agreed this should not have happened. I negotiated a reduction in the labour to £200. I remain furious I was asked to pay anything

Service
Thank you for your comments. I am sorry to hear your BMW developed fault however I am pleased the Service team were able to speak with BMW on your behlaf and arrange for them to cover the costs of the parts required. Regards, David Lewins - Head of Business

On this occasion staff most helpful from start to finish

Service
Thank you for your positive feedback. I am delighted you found the team to be helpful from start to finish. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work completed on time and no problems.

Service
Thank you for your positive comments and Five Star rating. I am pleased the work was completed in the timescales agreed. Regards, David Lewins - Head of Business

Helped out when warning light came on and squeezed me in on the day

Service
Thank you for your Five Star rating. It is pleasing the team were able to get you booked in last minute and resolve your warning light. Regards, David Lewins - Head of Business

The job took longer than any of us expected but was successful in the end.

Service
Thank you for your comments and star rating, it is much appreciated. Regards, David Lewins - Head of Business

Sarah Caisley was fantastic, making a very unpleasant ownership and brand experience bearable, through professionalism and great customer service.

Service
Thank you for your positive comments. I am pleased Sarah looked after you so well during your recent visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

The staff were all very welcoming but not overbearing.

Service
Thank you for your comments, It is pleasing you found the team to be welcoming during your recent visit. Regards, David Lewins - Head of Business

Especially impressed by receiving video Response from engineer who was delegated to carry out the service on my car.

Service
Thank you for your positive comments. I am pleased you were impressed with the CitNow video sent you by the Technician working on your BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

excellent service from the service department team

Service
Thank you for your positive comments. I am pleased you received an excellent service from the team, I know they will be delighted with your feedback. Regards, David Lewins - Head of Business

Prompt service and quick response to extra warranty work. X5 vehicle to use overnight.

Service
Thank you for your positive comments. It is pleasing to hear you received a prompt service and quick response to some additional warranty work required. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Never tick the perfect box! But I was very satisfied with the service and personal treatment.

Service
Thank you for your comments. I am pleased you were satisfied with the service and personal treatment that you received. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Upon filing the service report i found that my car is still being listed as a 518d, rather than a 520d on the Lloyd service database having complained twice about this in the past. When i come to change this vehicle this requires a "story"......

Service
Thank you for your comments. I know our Service Manager has been in touch to rectify the information about your BMW on our database. Regards, David Lewins - Head of Business

car picked up and dropped off-excellent.

Service
Thank you for your Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Car had been cleaned but then appeared to have been sprayed with salt crystals. I was in a hurry for a meeting so didn't have time to get them to re-do it. Instead I had to wash it when I got home. Every time there is something...

Service
Thank you for your comments. I am very sorry that your recent visit did not live up to our usual high standards of service, I know our Service Manager has been in touch with you to discuss this with you further. We hope to see you again in the future. Regards, David Lewins - Head of Business

did everything I expected

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

The service at the dealership is good however the costs are way too high

Service
Thank you for your comments. I am sorry you feel our pricing is too high. Please be assured that we ensure we are competitive in the marketplace and feel are pricing reflects the high levels of service that we offer to our customers. Regards, David Lewins - Head of Business

As above work done in time stated

Service
Thank you for providing us with a Five Star rating. I am pleased that the work was carried out in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

It did what I exprctef

Service
Thank you for your Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

My headlights were changed from auto to manual. As a result I drove off with no headlights on. This is dangerous to not return customers cars in the configuration they were dropped off in especially with automatic features on the vehicle.

Service
Thank you for your comments. Please accept my apologies that this visit was not up to our usual high standards, your feedback will certainly help us to improve going forward. Regards, David Lewins - Head of Business

The team at Lloyd Newcastle are always happy to help. Very professional and helpful

Service
Thank you for your positive comments. It is pleasing to hear you found the team to be professional, happy & helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Booked in, given approximate duration and MOT carried out. As stated above.call

Service
Thank you for your positive comments. It is pleasing to hear the work was carried out in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

My car needed a light change and was done straight away and even offered to take me home

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Customer service staff very polite, and Technicians very efficient, and leave the vehicle clean.

Service
Thank you for your positive comments. It is pleasing to hear how polite and efficient you found the team. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

From reception desk to mechanics always have customer needs at hand

Service
Thank you for your positive comments. It is pleasing to hear how well the team looked after you during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

good fast service, good coffee

Service
Thank you for your positive comments. I am pleased you received a good, prompt service and were able to enjoy a complimentary Coffee from Café Isetta. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Provide the professional courteous assistance needed in a very competitive industry

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

everything was very well organsied

Service
Thank you for your providing us with a Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Other was fast efficient and informative

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Slick, on time, offered me a lift when dropping the car off, and contacted me when it was ready.

Service
Thank you for your positive comments. I am delighted your visit went so well. Regards, David Lewins - Head of Business

Seamless

Service
Thank you for your providing us with Five Stars it is very much appreciated. Regards, David Lewins - Head of Business

Whilst there were initial problems with a maintenance job completed on my BMW the reaction of the BMW staff completely rectified the problems to my satisfaction and also above my satisfaction.

Service
Thank you for your comments. I am delighted the team were able to resolve the problems on your BMW to your satisfaction. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I didn't have any thing to be negative about

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

my car was in for a programming recall, while i understand a lot of the settings are user defined I think settings like tyre pressures should have been done by the technicians and not by me after I drive away.

Service
Thank you for your comments. I am sorry that the tyre pressures were not re-set on this visit, this is usually something that we do as a matter of course. Your feedback will help us to improve our services going forward. Regards, David Lewins - Head of Business

The staff was very kind and helpful.

Service
Thank you for your comments. It is pleasing that you found the team to be kind and helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

very professional, knowledgable and helpful

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Friendly service manager

Service
Thank you for your providing us with Five Starsit is very much appreciated. Regards, David Lewins - Head of Business

First class job done in less than 90 mins and my car was gleaming thank you

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

I find that the staff are professional and friendly. They all communicate appropriately with no sense that they are working from a script. This is very important to me. If they do not know the answer to a question, they'll find someone who does.

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Issue with roof not sorted , although I only had to pay contribution i shouldnt had to pay anything as i did report the issue several times before car was three years old and had the issue in year two

Service
Thank you for your comments. I know the Service Manager has been in touch regarding the ongoing issue you are experiencing with the sun roof on your BMW. I do hope this is now resolved to your satisfaction. Regards, David Lewins - Head of Business

Kept in the loop re thecar problem and problem solved

Service
Thank you for your providing us with Five Stars, it is very much appreciated. Regards, David Lewins - Head of Business

Very professional from start to finish.

Service
Thank you for your positive comments. It is pleasing to hear how professional you found the team on your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

A potentially serious problem was sorted out quickly and efficiently.

Service
Thank you for your positive comments. I am pleased the team were able to solve the issue quickly and efficiently. We look forward to seeing you again in the future. Regards, David Lewins - Hesd of Business

car needed to be touched up because it was scratched.Grill is marked and polish promised but forgotten

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

Have always had a good experience - this time was no dfferent

Service
Thank you for your positive comments. I am pleased that you always have a good experience when you visit. We look forward to seeing you again in the future. Regards, David Lewins- Head of Business

Did everything they promised

Service
Thank you for your positive comments. I am pleased to hear the team did everything they promised they would do. Regards, David Lewins - Head of Buiness

Courteous service, but for the second time running the work overran and I was left without a car when I needed one

Service
Thank you for your comments. I am sorry that the work on your BMW over-ran on this occasion, please accept our apologies. Regards, David Lewins - Head of Business

Everything ran very smoothly and I was well looked after

Service
Thank you for your positive feedback. It is pleasing to hear that everything ran smoothly and the team looked after you so well during your recent visit. Regards, David Lewins - Head of Business

Had tyres replaced & wheel nuts were missing!!! However didn't notice until I'd left garage!!!!

Service
Thank you for your comments. I know our Service Manager has been in touch to discuss your feedback. Regards, David Lewins - Head of Business

The staff doing their correctly

Service
Thank you for providing us with Five stars, it is much appreciated. Regards, David Lewins - Head of Business

Both service and sales explained everything very clearly

Service
Thank you for your Five star rating. I am pleased that both the Service team and the Sales Team were able to explain everything clearly to you. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Lloyd Carlisle staff were very friendly and helpful and the service was quick and the car was presented very well when returned.

Service
Thank you for your comments and for providing us with a Five star rating, it is much appreciated. Regards, David Lewins - Head of Business

Service reception was excellent and the girl was extremely communicative and genuine I'm really sorry that I don't remember her name Car came back the cleanest it's ever been I have previously not given 5 stars because it's been rushed

Service
Thank you for your positive comments and Five star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Work done was great, only reason it's not a 5 is a part had perished or been broken so I had to wait 3 days for my car to be finished.

Service
Thank you for your feedback. I am sorry there was a delay in waiting for your BMW to be completed due to unforeseen parts having to be ordered. Regards, David Lewins - Head of Business

The MOT Service was efficient and carried out while I waited in the 1.5 hours. The only thing that wasn't done was a wash and hoover. I was in a hurry to set off for London so needed the car asap.

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Sarah was great. Got the car back before time and a great all round experience. 5 stars!

Service
Thank you for your Five Star rating. I am pleased you received your car back sooner than anticipated. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

Service Advisor was excellent (Freddie Bond).

Service
Thank you for your positive comments. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Car problem resolved

Service
Thank you for your comments. I am delighted your car issue was resolved. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Phoned me as agreed when car was ready so could pick up asap

Service
Thank you for your Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Quick,helpful and efficient.

Service
Thank you for your positive comments. I am pleased you found the team to be quick, helpful and efficient. Regards, David Lewins - Head of Business

Lloyd's pointed out that a rear brake pad sensor was loose and damaged and felt there was no urgency to fix it ! As with an oil leak !

Service
Thank you for your comments. I am sorry that your visit did not live up to our usual high standards, your feedback will help us to improve this going forward. Regards, David Lewins - Head of Business

It met expectations although slightly longer than the 15 minutes I was told on the phone.

Service
Thank you for your providing us with Four Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Continuation of a long term relationship and excellent deal on new car

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Very helpful and friendly staff. Would definitely recommend this dealership to friends and family.

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

The service desk staff were very welcoming and the work was carried out efficiently. I remained at the centre, which is a very pleasant place for a short wait.

Service
Thank you for your providing us with Four Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Excellent customer service

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

No issues

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Service ethic was extremely poor. Just didn't want to help unless they were pushed to. It was so bad, there was no possible excuse.

Service

I tend to see both garages the same as they both do an excellent job and we could not fault them The lift into Newcastle is an added bonus and very much appriecated

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

The experience was excellent with the exception of one person (a lady) who didntnseem t know anything. I was subsequently told I she was the wrong person to talk to. I must say Lois was excellent.

Service
Thank you for your comments. I am sorry that there was some mis-communication with the person you initially spoke with at the Centre, however I am pleased that you were pointed in the direction of Lois who was able to look after you accordingly. Regards, David Lewins - Head of Business

great service

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

They were at hand to answer any queries and always very happy to help

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

was told it was free but then it wasn't in the end.

Service

There were no complaints or problems.

Service

Lloyd BMW have always given an excellent sales and service experience to me.

Service

The staff where all very pleasant and helpful and the service on my car was very reasonably priced compared to other dealers in the area.

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Nothing was a problem and I wasn't made to feel like I was putting anyone out.

Service
Thank you for providing us with Five Stars and rating your experience as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

MOT carried out but: 1 Not contacted while car with garage to ask if i wanted exhaust work carried out when identified but just an advisory note when cllected. 2 Clean was good but rear compartemnt not cleaned

Service
Thank you for your comments. I am sorry that your visit did not live up to our usual high standards, your feedback will help us to improve this going forward. Regards, David Lewins - Head of Business

It's taken a few weeks to fix my car, but the team at Lloyd BMW have gone the extra mile to hopefully fix the issue, Freddie on the service team has been great! Couldn't do enough!

Service
Thank you for your providing us with Five Stars, your comments are much appreciated and I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Car was in due to recall and health check was given. Service sent through a video of health check that was inaudable.

Service
Thank you for your Star rating, your comments are appreciated and has allowed us to resolve the issue with the video Health Check that was sent. Regards, David Lewins - Head of Business

Easy to book and a swift service

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Overall a fantastic service from start to finish everyone in the business we're really friendly and approachable.

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

The car was given a full check and no issues were found

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Car cleaning was basic and not very thorough when judged against Jaguar and Mercedes and Suzuki.

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

The customer service was very good, the staff helpful and attentive at all times, but the fault was not fixed. Also slightly disappointed in the lack of a curtesy car as I ended up in a rented small Citroen. This was not Lloyd's fault.

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

Job done as described and no additional costs.

Service
Thank you for your providing us with Five Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Lloyds were very good. If they had told me, when I booked the car in with them, that they would require my own USB stick to update the maps it may have saved any problems and also saved time but they didn't.

Service
Thank you for your providing us with Four Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

Woukd have been nice if the winter wheels were cleaned off after fitting

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

Friendly staff and great service

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Not at all, I had to force the issues to get anywhere. Dealing with different people each time and just generally very awkward. Ian in parts was v good though, much nicer and more informative than sales and service people.

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

Pleasant staff with a great environment to be in as a BMW enthusiast. Great snacks and drinks also available which my son particularly enjoyed. Always a nice time visiting a genuine BMW dealership.

Service
Thank you for your providing us with Four Stars, your comments are much appreciated. Regards, David Lewins - Head of Business

The day after the service and safety check while driving my car the low coolant warning came on and I had to find a garage to buy some antifreeze and top up the coolant which took approximately 2 pints. Not very good at all is it.

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

My vehicle tyres were sorted quickly . Your team ensured my car was returned in a clean and prepared manner

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

communication excellent

Service

The service in itself was fine but totally not happy with how the service reception team handled this.

Service
Thank you for your comments, you feedback will certainly help us to improve the service that we offer. Regards, David Lewins - Head of Business

everything went very well,excellent service from the front desk

Service
Thank you for your providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Very well looked after. Lift into Newcastle and back again. check in smooth and easy, staff very friendly and helpful.

Service

The team has vastly improved since my previous time I have been

Service

From walking through the door and being greeted by the girls on the desk, booking the car in on the service desk and being taken to my preferred destination.

Service

Work done right and completed on time

Service

Waiting an extra 80 minutes is not acceptable. I was told if a vehicle was still on the ramp from the day before then that vehicle would have to be finished before they started on mine. If that is the case then I should have been that. I was not.

Service

No hassle, the car was returned to my house when we were on a short holiday. No surprises. Apart from the point below I thought I was well looked after

Service

Great service. The only improvement would be that I was a little unclear how the collection and delivery service would work in advance, but it was great.

Service

Great service and the problem was fixed

Service

Excellent knowledgeable and courteous staff

Service

Every courtesy shown to make visit a pleasure.

Service

Good service - what you'd expect from BMW. Much better than previous experiences

Service
Thank you for your star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

My Bluetooth no longer works!!!!

Service

Very happy with presentation and handover from Sarah. Everything was relaxed, not rushed and very enjoyable!

Sales
Thank you for your Five Star rating. I am pleased how well Sarah looked after you during the purchase of your new BMW, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

No problems.

Sales
Thank you for providing us with Five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Lauren Brown was 100% customer focused throughout.

Sales
Thank you for your positive comments. I know Lauren will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was well looked after. Garage is a pleasant place to be. All the staff are very friendly and professional.

Sales
Thank you for your positive comments. I am pleased the team looked after you well. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good service, in particular liked the update of the progress of the build of the car

Sales
Thank you for your positive feedback and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards - David Lewins - Head of Business

The service I received from Lauren and the BMW team was amazing, this is what differentiates BMW from the competition.

Sales
Thank you for your Five star rating, it is much appreciated. I am pleased Lauren looked after you so well during the purchase of your new BMW and I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Carl talked us through all our options and fully explained all the consequences, working hard to meet our needs whilst obviously protecting the interests of the company.

Sales
Thank you for your Five star rating. I am pleased Carl talked you through all of your options fully during the selection and purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Bright welcoming showroom with great choice of drinks and snacks

Sales
Thank you for providing us with Five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Very satisfied

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Meet and greet was warm and friendly the coffee was excellent, whole experience from beginning to end was gold star

Sales
Thank you for your wonderful comments and Five star rating. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The sales staff were attentive and understood my needs.

Sales
Thank you for your positive comments. I am delighted the team were attentive to your needs during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Had no problems understanding what was going on

Sales
Thank you for your comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business

As i said above very helpful and a great product knowledge.

Sales
Thank you for your positive comments. I am pleased you found the team to be helpful with great product knowledge. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The whole thing from start to finish was totally stress-free. The showroom is extremely impressive and how they actually hand-over your new car is very impressive and really makes you feel that they care about you!

Sales
Thank you for your Five Star rating it is much appreciated. I am delighted your experience exceeded your expectations. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

As stated, whole process was simple

Sales
Thank you for providing us with Five Stars and rating your experiences as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Again Sarah communicated regularly to help fit in with a busy schedule and nothing was ever too much she was fantastic - arranged a test drive day, accommodated a busy lifestyle, and kept us in the loop at all times

Sales
Thank you for your wonderful comments and Five Star rating. It is pleasing that Sarah kept you up to date at all times during the purchase of your new BMW. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Staff wer friendly and took time to talk to me anfd understand what I was looking foe.

Sales
Thank you for your Five Star rating. I am pleased the team took the time to listen to you and understand what you were looking for in your new car. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Always friendly staff offering refreshments and making sure you're being seen to.

Sales
Thank you for your comments. It is pleasing to hear you find the team to be friendly whenever you visit and that you enjoy the refreshments available from Café Isetta. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Tremendous experience from my first point of contact, to having my new car delivered. Hannah D was superb, magnificent & is a real credit to have working for Lloyds BMW. I can't stress enough, how faultless the experience was. I can't wait to return!

Sales
Thank you for your wonderful comments and Five Star rating. I am pleased that Hannah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Don't often give 100% but I really can't fault the team at Lloyd Newcastle. After care excellent as well.

Sales
Thank you so much for providing us with a Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Mr Kenny & his team do go the extra mile to help with choice & to inspire confidence in your purchase. Extremely satisfied with the purchase experience & they fully deserve their 5 ?? Rating. Thank you.

Sales
Thank you for your positive comments and Five Star rating. I am pleased the team were able to inspire confidence in your purchase and looked after you so well. I know Anthony and his team will be delighted with their mentions. Regards, David Lewins - Head of Business

Kept me in picture of everything

Sales
Thank you for providing us with Five Stars and rating your experiences as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Dealership team were brilliant. Car is wonderful. Perfect transaction not withstanding 1b above.

Sales
Thank you for your positive comments and Five star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Purchase was efficient

Sales
Thank you for your positive comments and Five star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent sales staff

Sales
Thank you for providing us with Five stars and rating your experiences as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was kept informed of the expected delivery date throughout and the handover of the car was timely, informative and I am very pleased with the customer service.

Sales
Thank you for your positive comments. I am pleased the team kept you up to date with the delivery of your new BMW and you enjoyed the handover experience. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I was very happy indeed. Previously when I've bought Bmw's I've been given a free gift. I believe this is something you don't appear to do anymore. Shame really.

Sales
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

Very flexible and mindful of my situation re insurance on previous car

Sales
Thank you for your Five star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent personal service from the New Car Sales Manager, Anthony Kenny, duly backed up by Tom Heslop Sales Executive.

Sales
Thank you for your positive comments. I am pleased Anthony and Tom looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I have been dealing with Lloyd Newcastle for a number of years and the customer service is excellent. If they can keep getting me good deals I will always get my car through them. The whole purchasing experience was very smooth and enjoyable

Sales
Thank you for your positive comments. I am delighted the team always look after you and you find the purchasing experience smooth and enjoyable. Thank you for your continued loyalty. We look forward to seeing you again in the future. Regards, David Lewins- Head of Business

Am very satisfied and happy

Sales
Thank you for providing us with Five stars and rating your experience as 10/10. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The process of taking my part exchange and the quick supply of my new vehicle was very efficient.

Sales
Thank you for your positive comments, I am pleased that the whole process of purchasing your new BMW was quick and efficient. Regards, David Lewins - Head of Business

Love the car. Fair price. Helpful staff.

Sales
Thank you for your positive comments. I am pleased your received the car you love for a fair price and the team were all helpful during the purchase. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

the attention to detail provided by Tom Heslop and Anthony Kenny was second to none

Sales
Thank you for providing us with Five stars and rating the service you received as 10/10. I know both Anthony and Tom will be delighted with their personal mentions. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Following on from my reply in Question 1 / Lauren deserves a pat on the back as she also took on board our concerns and issues we had from our previous purchase of a new BMW - may I add different BMW management on that occasion / and delivered

Sales
Thank you for your wonderful comments. I know Lauren, Lee and Mark will be delighted with their personal mentions. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

From the moment of walking into the centre I was greeted with a warm welcome, Tom Heslop was great to deal with and had a professional approach. Tom kept me up to date with the process until picking up my M4 and was a pleasure to deal with.

Sales
Thank you for your wonderful comments. It is pleasing that you received a warm welcome into the Centre and Tom kept you up do to date throughout the Sales Process for your new M4. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Everyone was so friendly and helpful, taking time to answer my questions, and reassuring me every step of the way. I was given plenty of time to choose my car, and was treated so well. I know that I will carry on getting support, now the car is mine.

Sales
Thank you for your positive comments. I am delighted you found the team friendly and helpful and they were able to answer all of your questions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great customer service!!

Sales
Thank you for providing us with Five stars and rating your experience as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

salesman was patient and knowledgeable

Sales
Thank you for your comments. I am pleased that the Sales Executive was patient and knowledgeable during the purchase of your new BMW. Regards, David Lewins - Head of Business