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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service polite staff really pleased how I was treated

Service

Because of Freddy Bond service adviser. He is 10 out 10. Very friendly and care about his clients.

Service

Work all done well

Service

Absolutely first class throughout. Not entirely thrilled about the indicated costs for a long-term service plan, so I won't take this out.

Service

As above the service was excellent and staff very courteous, only the poor wash and vac let the experience down

Service

Louis on the service department was Fantastic!! Really pleasant!! Make's a great change from other dealers I have dealt with in the past.

Service

Great customer service Value for money Informed throughout the process

Service

I was extremely dissatisfied with the condition of my car when it was returned to me, a card inside said it had been washed and vacuumed. This was not carried out in any way at all.

Service

I knew what work was needed. I liked the video and the safety report.

Service

Very thorough with approach

Service

The requested repair to my vehicle did not take place on the date scheduled, however the repair was undertaken the following day and i was provided with a courtesy car overnight.

Service

Work done as requested

Service

As usual very good customer service.

Service

Misleading information given at point of sale

Service

Great experience

Service
Thank you for providing us with five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

I am not et all happy with the way they have dealt with my case. I have purchased an service agreement and they didn't stick to the agreement. I feel that I have been cheated after purchasing Two BMW cars from the same dealer.

Service
Thank you for your feedback. I know our Service Manager has been in touch to discuss your comments. Regards, David Lewins - Head of Business

Same as

Service
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

Efficient and helpful

Service
Thank you for your positive comments. It is pleasing to hear that you found the team to be efficient and friendly, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly staff we'll organised

Service
Thank you for providing us with five stars and rating your experiences as 10/10. Regards, David Lewins - Head of Business

The service was as promised and on time with all that had to be done.

Service
Thank you for your positive comments. It is pleasing to hear that your service was completed in the time scales agreed. Regards, David Lewins - Head of Business

Good customer experience but expensive

Service
Thank you for comments and providing us with a four star rating, it is much appreciated. Regards, David Lewins - Head of Business

Work caried out well and good and respectful staff

Service
Thank you for your positive feedback. I am pleased the work was completed as requested and you found the team to be respectful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service has improved, it was a pleasant service.

Service
Thank you for your comments. It is pleasing to hear that you feel our service has improved and on this occasion you had a pleasant experience. We look forward to welcoming you back in the future. Regards, David Lewins - Head of Business

MOT took a little longer than expected but Aircon needed servicing. Car was very dirty when I brought it in but it was cleaned inside and out!

Service
Thank you for your comments. I am sorry the MOT took a little longer than you expected however it is pleasing to hear that you were very happy with the complimentary wash and vacuum. Regards, David Lewins - Head of Business

Really simple to use, no hassle.

Service
Thank you for your positive comments. it is pleasing to hear how easy and hassle free you found us to use, we look forward to seeing you again in the future. Regards, David Lewins- Head of Business

The staff explain everything and try and meet my disability needs

Service
Thank you for your positive comments. I am pleased the team were able to explain everything fully to you. Regards, David Lewins - Head of Business

Excellent team who knew what they were doing. Issues resolved under warranty quickly and effectively.

Service
Thank you for your positive comments. I am pleased that the team were able to resolve the issues under warranty quickly and effectively. Regards, David Lewins - Head of Business

They settled my visit day immediately, and were most hospitable when I arrived. They provided me with transport to my home and they picked me up after informing me that my car was ready to pick up

Service
Thank you for your positive comments. I am delighted that you were able to take advantage of our complimentary drop off and collection service. Regards, David Lewins - Head of Business

Very satisfied with the greeting on arrival from Service Reception. Service completed in given time and made comfortable during wait.

Service
Thank you for your positive comments, it is pleasing to hear that the work was completed in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Extremely satisfied

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Reasonable service

Service
Thank you for your comments. Regards, David Lewins - Head of Business

In addition to the above answer, when I went to collect my car, it was washed snd hoovered and the staff made me feel very welcome whilst there.

Service
Thank you for your positive comments. I am delighted to hear how happy you were with the complimentary wash and vacuum and how welcome the team made you feel. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

First class service from Lois Turnbull. She even discounted the cost of my service. Well chuffed!

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is much appreciated. I know Lois will be delighted with her personal mention. Regards, David Lewins - Head of Business

I would have given 5 stars but the car wasn't ready at the time promised. Whilst on this occasion that wasn't important to me it could have been if I'd had other commitments that afternoon.

Service
Thank you for your comments. I am sorry that your car was not ready at the time promised on this occasion, your feedback will certainly help us to improve our service going forward. Regards, David Lewins - Head of Business

Very helpful and understood my problem quickly and within couple of hours was also given a courtesy car.

Service
Thank you for your positive comments. I am pleased you found the team to be helpful and that they were able to resolve the problem on your car quickly. Regards, David Lewins - Head of Business

Initially I was pleased they could help after being disappointed from previous service Centre but after I asked questions it was like I didn't exist and offers of help disappeared

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

Fair price and good contact information

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Lloyds BMW are fantastic, both in presales and aftercare. The quality and professionalism of all staff can't be faulted.

Service
Thank you for your positive comments and providing us with five stars, it is very much appreciated. I know the team will be delighted with your feedback. Regards, David Lewins - Head of Business

Fantastic customer service., Very quick and efficient, well looked after whilst car was in the workshop.

Service
Thank you for your positive comments. I am delighted that your BMW was repaired quickly and efficiently and the team looked after you so well whilst you waited. Regards, David Lewins - Head of Business

No problems

Service

Service completed within timescales, excellent service.

Service
Thank you for your positive comments. I am pleased that your service was completed in the time scales agreed. Regards, David Lewins - Head of Business

Carl Palmer was absolutely fantastic throughout the sale of my new car, phoned when he said he would and nothing was too much trouble. He is a real asset to Lloyds Bmw

Service

You booked the car in at a time that was convenient, gave an appraisal of the work and completed it efficiently. My car is 9 years old and this is the first major work it has ever had so BMW quality really stands out.

Service

Great service

Service
Thank you for providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

Ever thing was fine

Service
Thank you for your comments. I am pleased to hear that everything was fine on your recent visit. Regards, David Lewins - Head of Business

when I collected my car, alloys were filthy when I had left the car in immaculately clean order. It is understandable that maintenance had to be carried out to fit a new tyre but I would expect to have the car back how I left it.

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

Good service

Service
Thank you for your comments, I am pleased to hear that everything went well on your recent visit. Regards, David Lewins - Head of Business

standard of work

Service
Thank you for your comments and star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Very nice people all round

Service
Thank you for your comments and star rating, it is much appreciated. Regards, David Lewins - Head of Business

explained everything and the cost involved and carried out job in efficiently and within time frame given

Service
Thank you for your comments. I am pleased to hear that the team explained everything fully and all works were completed in the time frames agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

After service car returned looking like new

Service
Thank you for providing us with five stars, your comments are greatly appreciated. Regards, David Lewins - Head of Business

Surprised to have an air conditioning service and odoriser at an extra £75 only to find the car now smells of a very artificial mint smell. The new car smell before was much more pleasant. A full service package is limited.

Service
Thank you for your comments. We have taken your feedback on board in relation to the Air Conditioning deodoriser. Regards, David Lewins - Head of Business

The dealership overall have been tremendous. Pity the BMW brand didn't take after what this dealership has to offer. Nothing is too much trouble.

Service
Thank you for providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

Always a pleasure to deal with

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

I always happy with my service - and considered giving 4 stars.. as on my last service my only criticism is that when I picked my car the courtesy wash was suboptimal, where as usually the car is returned pristine.

Service

Everything asked has been delivered

Service
Thank you for your positive comments and providing us with 5 stars, it is very much appreciated. Regards, David Lewins - Head of Business

I also had an MOT done and noted on the checklist I received the tyres were noted all as Dunlop, when only 2 are Dunlop and the rear are Bridgestone. This is a minor observation oversight, but does cause concern as to what else may be an oversight.

Service
Thank you for your comments. I am sorry to hear that the correct make of tyres was not noted accurately on your paperwork - your feedback will certainly help us to improve going forward. Regards, David Lewins - Head of Business

Staff knowledgeable pleasant and curious. Clear information provided.

Service
Thank you for your positive comments. I am pleased to hear you found the team to be knowledgeable and pleasant. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

They are poor at identifying technical issues and offering explanations

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

A1 all the way happy and helpful.

Service
Thank you for providing us with five stars and rating your experiences as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent overall experience and service

Service
Thank you for providing us with five stars and rating your experiences as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service was completed in the agreed timescale.

Service
Thank you for your positive comments. I am delighted to hear that your service was completed in the timeframes agreed. Regards, David Lewins - Head of Business

Good overall however had to return for 2 new tyres to be fitted after sale - fitted FOC however some inconvenience.

Service
Thank you for your comments. I am sorry that you had to make a return visit to have 2 tyres fitted, I am pleased to hear that they were fitted free of charge as a gesture of goodwill. Regards, David Lewins - Head of Business

I always get a clean and perfect vehicle when the service is finished.

Service
Thank you for your positive comments. It is pleasing to hear that you are always happy with the complimentary wash and vacuum provided. We look forward to seeing you again. Regards, David Lewins - Head of Business

All staff gave good service.

Service

They fixed the software issue.

Service

The service required was due to take 90 minutes but took more than 2 hours. Otherwise everything was fine.

Service

Apart from the dealership not anticipating what would be most convenient for me, Freddie himself did a very professional job and arranged for my keys to be available after the usual service dept opening times.

Service

Only down side was that the car was dried off after its wash with a greasy chamois

Service

although the problem was not identified the told me to bring the car back if the problem resurfaces.

Service

Advised on work done plus video report

Service

Was not ready for the time agreed

Service

Lois was extremely helpful in dealing with my car when it was in for an oil service & swapping my service plan from my old car to my new one, which incidentally was promised when I bought the car in December.

Service

Very efficient, clear and professional attitude, and the drop off and pick up service so I can get to work and pick my car up really helps.

Service

See above

Service
Thank you for your feedback, it is much appreciated. Regards, David Lewins - Head of Business

not enough care for mobility customers as in collection and delivery of vehicles

Service

Messages from various service people tend to be different.

Service

Used them for many years. 5 cars bought from them. No issues with sales and after sales

Service

Lloyd's did everything I asked and completed the work ahead of the designated finish time.

Service

See above. the level of service at this dealership has been in decline for a couple of years, to the extent that I may not buy another BMW, even after being a loyal brand user for nearly 25 years

Service

Great service. Staff are excellent.

Service

Great service from all staff, reception staff, service department staff and driver. All helpful and efficient.

Service

1. had to wait until 3.30 to collect car as you were waiting for a rear wiper to be delivered from Scotland (booked 6 wks in advance) 2. You couldn't fix squealing brakes, even though I wasn't charged I expect BMW to be able to fix things like this!!

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

Had to wait far too long between arriving at reception, being told to go and wait and the person I needed to talk to turning up.

Service

Service complete and all as promised. Wash and hoover was waste of time, very poor standard. Had not been hoover despite a mirror hanger claiming to have been.

Service

Problem was resolved without any unacceptable delays

Service

Pleasant, professional environment with friendly staff which inspired confidence in the work being carried out.

Service

I was given back the car key with an empty battery Drove off then went back to have battery replaced Service took 3 hours and wasted my entire day

Service

Always going over and beyond to help

Service

on this occasion ok but on last problem disappointed

Service
Thank you for your comments, I am pleased this visit went well. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

On-site parking is incredibly tight. I was lucky to squeeze into the one remaining space. Would worry about door dings if leaving it all day. Some dealerships have dedicated bays where you can leave your car when in for a service.

Service

Perfect service

Service
Thank you for providing us with five stars and rating your experiences as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Battery had failed after 17 months, explanation given was credible but was based on assumption which proved non-factual. Hence only 3 stars.

Service
Thank you for your comments. I am sorry that you experienced some issues with the Battery on your BMW however I am pleased this is now resolved. Regards, David Lewins - Head of Business

Managed to do the service on a Saturday got a video update them Lauren a Squeezed me in the next week to get my tyres done which the Freddie served me a a got them done quicker than expected and car was washed 1st class

Service
Thank you for your wonderful feedback. I am pleased to hear how quickly we were able to book you in and change your tyres over. I know Lauren and Freddie will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Waited 35 mins to get my car back despite being told over an hour earlier that the car would be ready in 10 mins. Was offered coffee 3 times but no explanation for the delay. Car had been left with leaves/ blossom on carpets. Really poor

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

The car was serviced, but I wasn't given the chance of replacing the worn brake discs on the same day. These were not mentioned in the video message sent as part of the service but only reported on the paper report. I now have to bring my car back.

Service
Thank you for your comments. I am sorry that we were unable to fit in the replacement of your brake discs on this visit, I know you are now booked in to have these replaced. Regards, David Lewins - Head of Business

I was very happy with the speedy service and friendly staff.

Service
Thank you for your positive comments. It is pleasing to hear that you found the team friendly and your BMW was returned to you within the timescales agreed. Regards, David Lewins - Head of Business

Very helpful customer care team.

Service
Thank you for your comments and providing us with a five star rating. I am pleased to hear you found the team helpful during your recent visit. Regards, David Lewins - Head of Business

Well looked after

Service
Thank you for providing us with five stars and rating your experience as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Annoyed over optimistic pre booking telephone advice on probable duration of car problem resolution

Service
Thank you for your comments. I am sorry to hear that the work took longer than initially anticipated on this occasion. Your feedback will certainly help us improve our communication going forward. Regards, David Lewins - Head of Business

Always friendly, nothing is a problem.

Service
Thank you for your comments. It is pleasing to hear how friendly you found the team on your recent visit. Regards, David Lewins - Head of Business

4/5 means there is always room for improvement.

Service
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent service from Lois.Turnbull@lloydgroup.co.uk.

Service
Thank you for your five star rating, it is much appreciated. I know Lois will be delighted with her personal mention. Regards, David Lewins - Head of Business

The service was completed and small issue with my vehicle resolved. The customer service provided was courteous and efficient with free transportation to and from the service centre on the day.

Service
Thank you for your comments. I am delighted to hear your visit went to plan and you were happy with the complimentary drop off and collection service we offer. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The time factor and quality of the service.

Service
Thank you for providing us with five stars and rating your experience as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Staff took time to explain what needed to be done to my car and were very reassuring.

Service
Thank you for your comments. I am delighted to hear how reassuring the team were and that they took the time to explain the work fully. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Price matched the tyres I needed and did exactly what they said they would

Service
Thank you for your positive comments and rating us with five stars. It is very much appreciated. Regards, David Lewins - Head of Business

bad very bad. broke my mirror

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

Lloyds Newcastle never fail to meet the high standards required by BMW. Both the buying and delivery experience were excellent. I was well looked after throughout. The sales team worked extremey hard to ensure that we arrived at a satisfactory deal.

Sales

The car is exactly what I wanted. Great deal and a beautiful car to drive, the after calls from Carl Palmer was brilliant and he kept me informed along the way.

Sales

Perfect nothing was too much trouble

Sales

Fantastic showroom and service

Sales

only 4 star as sales somewhat inefficient

Sales

Very efficient and the staff were helpful and very affable

Sales

Good service, helpful and friendly sales team, answered queries quickly

Sales
Thank you for your positive comments. I am pleased you found the sales team to be friendly, helpful and able to answer all of your queries quickly. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Somewhat dissapointed.

Sales

Very helpful staff could not do enough

Sales
Thank you for your positive comments. It is pleasing to hear how helpful you found the team. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The local sales rep was extremely helpful during the order and delivery period. I would have liked more options to have been available like different paint choices

Sales
Thank you for your positive comments and star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything explained regarding the car. Friendly and welcoming

Sales
Thank you for your positive comments, It is pleasing to hear that everything was fully explained regarding your new BMW and that you found the team to be friendly and welcoming. Regards, David Lewins - Head of Business

Used Lloyd BMW for a number of years now and enjoy the experience every time I am in the showroom. Staff couldn't be more helpful

Sales
Thank you for your wonderful comments. I am delighted to hear that you always have an enjoyable experience whenever you visit our Centre. Thank you for your continued loyalty, it is much appreciated. Regards, David Lewins - Head of Business

Lauren Brown did an excellent job!

Sales
Thank you providing us with five star and rating your experiences as 10/10. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

Tom Heslop was very professional and attentive. Great service

Sales
Thank you for your positive feedback. I a pleased to hear how professional and attentive you found Tom, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Looked after very well

Sales
Thank you for your positive comments, I am pleased to hear that you were looked after so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The first time we've used Loyd BMW at Newcastle & we feel we haven't just got a new car but also made friends we people who want to help & care Thank You

Sales
Thank you for your positive feedback and five star rating, it is very much appreciated. I know the team will be just as delighted with your comments as I am. Regards, David Lewins -

It's a fair reflection given during my visit

Sales
Thank you for your positive comments, they are much appreciated. Regards, David Lewins - Head of Business

Mell and alan at the show room were outstanding in every step of the way

Sales
Thank you for your positive feedback. I am delighted to hear how well Alan and Mel looked after you during the purchase of your new BMW, we wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The sales person from start to finish was excellent Carl Palmer at Lloyd's Newcastle

Sales
Thank you for your positive comments. I am delighted that Carl looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Made to feel special from start to finish

Sales
Thank you for your comments. It is pleasing to hear how special you were made to feel when purchasing your new BMW. I know the team will be very happy with your feedback. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

100% satisfied. The building is modern , clean and comfortable with a lot of cars on display. The staff are all excellent, well presented and friendly.

Sales
Thank you for your comments. I am delighted to hear how much you enjoyed purchasing your new BMW from our Centre and that you found the team to be excellent, well presented and friendly. Your feedback is much appreciated. Regards, David Lewins - Head of Business

Excellent sales experience - didn't push sale but all done and completed within days from initial enquiry

Sales
Thank you for your comments. It is pleasing to hear that you enjoyed the full experience of purchasing your new BMW with us. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

We are always well looked after and we are on first name terms with the very friendly team at Newcastle.

Sales
Thank you for your positive comments. I am very happy to hear how well you are always looked after whenever you visit and appreciate your continued loyalty. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

very helpful welcoming the whole experience from picking vehicle to collecting excellent

Sales
Thank you for your positive comments. I am delighted that you were made to feel welcome and that purchasing your new BMW from us was an enjoyable experience. I know the team will be very happy with your feedback. Regards, David Lewins - Head of Business

very happy, we were made to feel relaxed. no selling pressure. + car is fantastic.

Sales
Thank you for your positive comments. It is pleasing to hear how relaxed you were made to feel during the selection and purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Outstanding from the first point of contact (phone) all the way through to collecting the car. Made me feel at ease, nothing was too much trouble. Ino one could ask for a better service and experience. Oh and the coffee is amazing.

Sales
Thank you for your positive comments. I am pleased to hear the team made you feel at home during the purchase of your new BMW. I know everyone will be delighted with your feedback. Regards, David Lewins - Head of Business

Completely satisfied

Sales
Thank you for your positive comments, I am very pleased that you were completely satisfied when you visited to purchase your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

All the staff at Lloyds were really friendly and welcoming on all my visits.

Sales
Thank you for your positive feedback. I am happy to hear how friendly and welcoming you find the team whenever you visit. We appreciate your continued loyalty and look forward to seeing you again in the future. Regards, David Lewins - Head of Business