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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Michael Waldon

Accountant

Paul Whincup

General Service Manager

Keith Donaldson

Parts Manager

Anthony Kenny

New Car Sales Manager

Paul Kennedy

Retail Sales Manager

Mark Hodgson

Business Manager

Carol Jackson

Customer Service Manager

James Eadington

Sales Executive

Carl Palmer

Sales Executive

John Graham

Sales Executive

Andrew Clark

Corporate Sales Manager

James Vincent

Corporate Sales Manager

Karl Morrison

i Consultant

Tom Heslop

Service Advisor

Nikki Woodman

Service Advisor

Hannah Connell

Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

I disliked the 'perfume' put into the car.You should ask the customer if they want perfume & if so what sort of smell.I don't know what I had but it was horrible!

Service

Friendly and efficient but car was not washed or hoovered.

Service

I am very satisfied although my second visit didn't fix the issue I had/have with a faulty infotainment system.

Service
Thank you for your feedback, I am sorry that so far we have been unable to solve the issues you are experiencing with you infotainment system, I will ensure a member of the Service team contact you today in regards to this. Warm regards, David Lewins - Head of Business

Friendly professional service from the young ladies on service reception through to the technicians completing the service EXCELLENT

Service
Thank you for your positive feedback, I am delighted to hear how friendly and professional you found the team. I know they will be delighted with your comments. Warm regards, David Lewins - Head of Business

From drop off to pick up everything went smoothly and the staff were great

Service
Thank you for your positive comments. I am pleased to hear that everything from drop Off to pick Up went smoothly and you found the staff great. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

I could not fault the service I received in any way

Service
Thank you for providing us with five stars for your recent visit, it is pleasing to hear that you could not fault the service that you received in any way. Warm regards, David Lewins - Head of Business

Problem dealt with promptly while I waited

Service
Thank you for providing us with five stars and rating your experiences with us as 10/10. It is good to hear the Service team were able to resolve the problem promptly whilst you waited. Warm regards, David Lewins - Head of Business

Very competitive got a great price and service

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

I have been using Lloyds for 6 years now at Newcastle and can say that everything works well. Any issues are resolved straight away and work has always been completed well.

Service
Thank you for your positive feedback, it is very much appreciated. We thank you for your continued custom and look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

easy booking, assistance with gettting to and from service booking.

Service
Thank you for your five star rating, it is much appreciated. It is pleasing to hear how easy you found it doing business with us and that we were able to provide you with assistance to and from the Centre. Warm regards, David Lewins - Head of Business

Work carried out. car cleaned. lift into town

Service
Thank you for your positive feedback, I am pleased to hear that you were provided with a complimentary lift into town and that you were happy with your BMW's wash and vacuum. Warm regards, David Lewins - Head of Business

The quality of service at Lloyd Newcastle is second to none. We are welcomed at the door and treated with courtesy throughout the visit. Our car required attention to a small fault while under warranty, it was booked in and rectified with no fuss.

Service
Thank you for your positive feedback and five star rating, it is very much appreciated. It is wonderful to hear you always find the quality of service to be second to non when you visit Lloyd Newcastle. We thank you for your continued custom and look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

Bought and serviced my car here, still satisfied.

Service
Thank you for your positive comments, I am very happy to hear that you are still satisfied with the Service that we offer at Lloyd Newcastle. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Service advisor great, however i dont mind my dash cam being disconnected whilst the work is being done but if so i expect it to be reconnected, it was not

Service
Thank you for your feedback, I am very sorry to hear that your dash cam was not reconnected after your visit, I know the Service Manager has been in touch regarding this. Warm regards, David Lewins - Head of Business

Overall good place to visit...job is completed.

Service
Thank you for your positive comments, I am delighted to hear that you found Lloyd Newcastle a good place to visit and that all work was completed on your BMW. We look forward to seeing you soon. Warm regards, David Lewins - Head of Business

As I mentioned, what I want as a customer when I visit the dealer?! Respect, attention and help.

Service
Thank you very much for your positive comments. I am delighted to hear that the Service team were able to look after you during your recent visit, I know the team will be happy with your feedback. Warm regards, David Lewins - Head of Business

I have visited twice in one week, the first time I was not booked in as I had a puncture, the second time I was booked in. Both times I was given details of the work that was needed and a time frame which it was going to take.

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Very poor experience on this occasion (and not for the first time). I wasn’t told that the dealership no longer offers a taxi service while car is in for service. I was kept waiting for far too long for a lift. Staff were not helpful.

Service
Thank you for your feedback. I am very sorry you were not happy on your recent visit. After listening to customer feedback we have recently enhanced the service that we offer in relation to providing complimentary lifts - rather than using local taxi firms we now have a dedicated BMW driving team on site. I apologise that there was a lack of communication in regards to this. We do hope to see you again in the future. Warm regards, David Lewins - Head of Business

Efficient and good communication.

Service
Thank you for your positive comments, I am delighted you found the team to be efficient with good communication throughout your visit. Warm regards, David Lewins - Head of Business

Apart from an incident when a car clean was not good enough, I have always been treated with courtesy in a professional and friendly manner.

Service
Thank you for your feedback. I am pleased to hear that you are always treated in a professional and friendly manner when you visit and I know the Service Manager was in touch regarding the wash and vacuum to your BMW. Warm regards, David Lewins - Head of Business

The work was completed on schedule and I was treated well

Service
Thank you for your positive comments. I am pleased to hear the work to your BMW was completed on schedule and the team treated you well during your visit. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

Good service.Busy and hard to find a free convenient time slot quickly though.

Service
Thank you for your comments, I am sorry your found it a little more difficult on this occasion to find a booking slot that suited, I am however happy that this was resolved to your satisfaction. Warm regards, David Lewins - Head of Business

Had to chase if car was ready at the end of the day and the car was not washed on return, also this was a revisit of the adjustment, as not completed correctly on first visit

Service
Thank you for your feedback. I am very sorry that you did not receive our usual high standards of service on this occasion, I know that our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Car serviced and MOT's as expected

Service
Thank you for your feedback it is much appreciated. Warm regards, David Lewins - Head of Business

I would have been completely satisfied if it was not for the car telling me my next service is due in 8000 miles, which I find unbelievable. After speaking to the garage they told me it was for front brake pads, which is terrible as the car has only

Service
Thank you for your feedback. I know our Service Manager has discussed the Service Light on your BMW with you in more depth and the issue is now resolved. Warm regards, David Lewins - Head of Business

I was offered a free service check & car wash, expecting them to find so many things wrong with car, everything perfect and car came back clean & shining !

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Very attentive

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Staff deal with you promptly and return vehicle cleaned

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. I am pleased to hear the team dealt with you promptly and your vehicle was returned cleaned. Warm regards, David Lewins - Head of Business

efficient service

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Not actually a service on this occasion as my new X3 was only a month old - it was a re-call for a brake fluid change.Fortunately, as an ex engineer, I can appreciate things sometimes go wrong in the factory and I'm pleased issues are followed up.

Service
Thank you for providing us with five stars and rating your experiences as 10/10. it is very much appreciated. Warm regards, David Lewins - Head of Business

Best visit I’ve had

Service
Thank you for your positive comments. I am delighted to read that you thought this was the best visit you have ever had. Warm regards, David Lewins - Head of Business

Excellent service. All aspects were explained and the staff did what they could to support me.

Service
Thank you for your wonderful comments, it is much appreciated. I know the Service team will be as delighted as I am with your feedback. Warm regards, David Lewins - Head of Business

Attentive - Honest -

Service
Thank you for your positive comments. I am very happy to hear you found the team to be attentive and honest. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

Car was in for service, a seatbelt repair, some diagnostics on the driver side window as it was making a horrific noise when the window was put down and finally an air con service (this was recommended by the garage) they forgot the aircon service

Service
Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

I booked a waiting appointment to replace a damaged tyre. I was told the appointment was for 10.00 and would last between 1 and 1 1/2 hours. I did comment at the time that this was a long time to change a tyre. In the end it took 2 hours 20 minutes.

Service
Thank you for your feedback. I am sorry to hear that you visit took longer than anticipated on this occasion, I know that our Service Manager has been in touch to discuss this further with you. Warm regards, David Lewins - Head of Business

All went smoothly - staff courteous

Service
Thank you for your positive feedback It is pleasing to hear that you found the team courteous and all went smoothly on your recent visit. Warm regards, David Lewins - Head of Business

Lloyd Newcastle are excellent and the standard of service and customer care is of a very high standard

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Work done on the car was good.

Service
Thank you for your positive feedback, it is much appreciated. Warm regards, David Lewins - Head of Business

I purchased the service package on taking delivery of the car and regard it very good VFM.The Lloyds Newcastle branch now provide documents listing the work done on the car at service which I find a useful and reassuring record to keep.

Service
Thank you for providing us with five stars and rating your experience with us as 10/10, it really is very much appreciated. Warm regards, David Lewins - Head of Business

Just because the fault it came in for is there, thus is the 2nd time it's been in and I've lost 4 days work due to it ( to be fair to noise isn't as loud )

Service
Thank you for your feedback. I am very sorry to hear of the issues experienced due to the on-going fault on your BMW, I know our Service Manager has been in touch to ensure this is rectified. Warm regards, David Lewins - Head of Business

Good service

Service
Thank you for your positive comments, it is much appreciated. Warm regards, David Lewins - Head of Business

Excellent service.

Service
Thank you for providing us with five, it is very much appreciated. Warm regards, David Lewins - Head of Business

Lloyds is well above a standard dealer. The showroom is fabulous, the staff are all very helpful and you are made to feel important as a customer. I love the barista setup there and the taxi to take you into town.

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Was promised help to get home and back the next day by 1 person, but on the day this did not happen with a different person

Service
Thank you for your feedback, I apologise that there was some confusion over our complimentary collection and drop off service on this occasion. We do hope to see you again, Warm regards, David Lewins - Head of Business

No problems with this particular appointment.

Service
Thank you for providing us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Very helpful staff with no time wasting. It was a quick and simple process to get my car serviced. The one minor issue, hence why not a maximum score, was the computer was down so I need to pop back in at some point to get the key fob updated.

Service
Thank you for your feedback, It is wonderful to hear that you found the team to be helpful and they offered a quick and simple process for servicing your BMW. Warm regards, David Lewins - Head of Business

Great customer service and kept up to date every step of the way

Service
Thank you for your wonderful comments, I am pleased to hear you received great customer service and the Service team kept you up to date every step of the way. Warm regards, David Lewins - Head of Business

car has been great since issue was fixed

Service
Thank you for your positive feedback, I am delighted to hear that your BMW has been great since the work was completed. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

The sales advisor Steven king has recently returned to Lloyd Newcastle and played a key role in my decision to change my vehicle. I think customer confidence in the sales advisor results in loyalty to the brand.

Service
Thank you for your positive feedback. I know Steve King will be delighted with his personal mention. We look forward to welcoming you back in the future. Warm regards, David Lewins - Head of Business

Just pricey. And unable to diagnose my problem with suspension.

Service
Thank you for your feedback, I am sorry that the team were unable to diagnose the problem on your BMW, I know our Service Manager has been in touch to discuss this further with you. Warm regards, David Lewins - Head of Business

Service undertaking at my convenience. Good communication from dealer.

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

Great service in a professional happy atmosphere.

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Trouble free, easy to organise and efficient.

Service
Thank you for providing us with five stars and rating your experiences as 10/10, It is pleasing to hear that your visits are always trouble free, efficient and easy to organise. Warm regards, David Lewins - Head of Business

Drop off was a bit cramped with three adults in the back of a x1

Service
Thank you for your comments, I am sorry to hear that your complimentary journey on this occasion felt a little cramped, we have now taken steps for our drivers to only carry a maximum of three passengers. We appreciate your feedback. Warm regards, David Lewins - Head of Business

Fantastic repair with life time guarantee

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Good customer service and very flexible with timing and good knowledge of M4 service requirements

Service
Thank you for your positive comments. I am pleased to hear that the team offered good customer service and were flexible with timings. Warm regards, David Lewins - Head of Business

Both courteous and helpful. Always given lift from and then back to centre centre.Get a comprehensive run down on work done.

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Great centre and always made to feel comfortable from Carl Palmer our dealer.

Sales
Thank you for your positive review and providing us with 5 stars. I am delighted to hear how comfortable you were made to feel when you visited Lloyd BMW. I know Carl will be very happy with his personal mention. Warm regards,. David Lewins - Head of Business

Very attentive, kept me informed through the process and did a great handover when vehicle was ready

Sales
Thank you for your positive comments. I am delighted that the team looked after you so well. We look forward to seeing you again soon. Warm regards, David LewinsCaveney - Head of Business

Service as expected of a quality dealer

Sales
Thank you for your five star review and rating us 10/10, We wish you many happy motoring miles. Warm regards, David Lewins - Head of Business

Customer service was excellent and they were very attentative. Lovely little touches in the show room

Sales
Thank you for your positive comments. It is pleasing to hear you found the Customer Service to be excellent and that the team were very attentive to your needs whilst purchasing your new BMW. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

From the receptionists to the sales team service was outstanding.

Sales
Thank you for your positive feedback. I am delighted that you found the service that the team offered to be outstanding. I know they will be delighted with your comments. Warm regards, David Lewins - Head of Business

I have been into a lot of dealerships. this was by far better than any other.

Sales
Thank you for your wonderful feedback. I know the team will be as delighted as I am with your comments. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Carl Palmer and his team were fantastic, very helpful throughout - I felt valued as a customer.

Sales
Thank you for providing us with five stars and rating your experience as 10/10. I know Carl will very pleased with his personal mention. We wish you many happy motoring miles. Warm regards, David Lewins - Head of Business

As I have said previously, a major factor in the purchase of the BMW was the excellent back up service that was provided by the BMW centre. I have not provided a 'completely satisfied' answer because I found the construction updates irritating.

Sales
Thank you for your positive comments, your feedback is very important to us. Warm regards, David Lewins - Head of Business

Felt valued and provided on promises

Sales
Thank you for providing us with with five stars and rating your experience as 10/10. It very much appreciated. Warm regards, David Lewins - Head of Business

When I ordered the car I was happy with what I was told then a month later I found that the car had not been ordered therefore the car was late in arriving and that upset all of my arrangements but a good lady at Lloyd’s worked wonders to keep me up

Sales
Thank you for your feedback, it is very much appreciated. I know that our Sales Manager has been in touch with you to discuss this further. Warm regards, David Lewins - Head of Business

Melanie at the garage was amazing, she explained everything fully and made the entire experience enjoyable. I only wish that BMW still offered wine or flowers with a purchase.

Sales
Thank your providing us with five stars and rating your experience as 10/10, I know Melanie will be very happy with her personal mention. Warm regards, David Lewins - Head of Business

Excellent salesman, efficient and informative.

Sales
Thank you for you positive feedback. I am delighted to hear how efficient and informative that you found our Sales Executive. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Nice environment

Sales
Thank you for your 5 star rating and positive comments, it is very much appreciated. Warm regards, David Lewins - Head of Business

John Graham at Lloyd BMW Newcastle has exactly the correct pitch to sell a car. One is not pressured or rushed into decision making. An entirely pleasant experience!

Sales
Thank you for your positive comments and rating us with 5 stars. I know John will be delighted with his personal mention. Warm regards, David Lewins - Head of Business