OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
272 ratings and 117 comments received in the last 90 days.
09 February 2022
The purchase and especially the hand over was done in a very professional manner
07 February 2022
The experience was a pleasant one with just the right amount of attention.
31 January 2022
This was the first time I have used Lloyds BMW and had a great experience. Emma Embleton was great and kept me updated throughout the whole process.
30 January 2022
I was treated really well by everyone who i came into contact with.
28 January 2022
we had no issues. Nacia was always helpful throughout the process
25 January 2022
Great service from Tom Heslop
25 January 2022
Everyone I spoke to were extremely helpful pleasant. They treated you as an individual.
24 January 2022
Friendly service and advice.
13 January 2022
Easy smooth process. Great staff
22 February 2022
I realised I need a new battery and one was fitted.
22 February 2022
Good service all round
21 February 2022
Yes I was kept in the loop.
21 February 2022
Service arranged and completed in a timely professional manner
20 February 2022
Tyres fitted at the promised price matched and car cleaned free of charge
19 February 2022
Did not interfere with my schedule and my vehicle was ready exactly when you said it would be!
18 February 2022
excellent customer service skills.
16 February 2022
Easy process to book, being kept up to date and pick up
15 February 2022
Again just fantastic customer service
14 February 2022
ALL STAFF ARE VERY PROFESSIONAL, I SEE THE SAME FRIENDLY FACES WHEN I ARRIVE , NEVER KEPT WAITING FOR TOO LONG AND I HAVE COFFEE ON TAP AS I ALWAYS WAIT FOR MY CAR
09 February 2022
Lloyds BMW Newcastle - Overall the experience was great, Emma Embleton who looked after us was very polite, courteous and knowledgeable. The whole experience was excellent.... thank you