About Your Local BMW Retailer | Lloyd Newcastle Upon Tyne

0191 908 1655

OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

272 ratings and 117 comments received in the last 90 days.

09 February 2022

Lloyds BMW Newcastle - Overall the experience was great, Emma Embleton who looked after us was very polite, courteous and knowledgeable. The whole experience was excellent.... thank you

09 February 2022

The purchase and especially the hand over was done in a very professional manner

07 February 2022

The experience was a pleasant one with just the right amount of attention.

31 January 2022

This was the first time I have used Lloyds BMW and had a great experience. Emma Embleton was great and kept me updated throughout the whole process.

30 January 2022

I was treated really well by everyone who i came into contact with.

28 January 2022

we had no issues. Nacia was always helpful throughout the process

25 January 2022

Great service from Tom Heslop

25 January 2022

Everyone I spoke to were extremely helpful pleasant. They treated you as an individual.

24 January 2022

Friendly service and advice.

13 January 2022

Easy smooth process. Great staff

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11 January 2022

Made to feel very valued and made the delivery very special

04 January 2022

Both Emma and Melanie made the whole sales process seamless and enjoyable. Every thing they promised to do was delivered and I was kept informed all through the process.

03 January 2022

Professional and quick process throughout. All staff were thankful for my custom so I left feeling valued and would have no problem speaking to them about my next car.

01 January 2022

I would like to single out both Melanie Hutchinson and Beth Manser.Their qualities impressed me big time,namely attentive to my needs,customer orientated,approachable,honesty,and their transparency.I would seek them out for future dealings.

31 December 2021

Information was communicated in a timely, professional and friendly manner.

27 December 2021

Salesman was very helpful.

23 December 2021

Great people

18 December 2021

Friendly and efficient

16 December 2021

The delivery was very professional and Emma took plenty time with us to make sure we were happy with the car.

05 December 2021

Tim ensured the process was seamless

22 February 2022

I realised I need a new battery and one was fitted.

22 February 2022

Good service all round

21 February 2022

Yes I was kept in the loop.

21 February 2022

Service arranged and completed in a timely professional manner

20 February 2022

Tyres fitted at the promised price matched and car cleaned free of charge

19 February 2022

Did not interfere with my schedule and my vehicle was ready exactly when you said it would be!

18 February 2022

excellent customer service skills.

16 February 2022

Easy process to book, being kept up to date and pick up

15 February 2022

Again just fantastic customer service

14 February 2022

ALL STAFF ARE VERY PROFESSIONAL, I SEE THE SAME FRIENDLY FACES WHEN I ARRIVE , NEVER KEPT WAITING FOR TOO LONG AND I HAVE COFFEE ON TAP AS I ALWAYS WAIT FOR MY CAR

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14 February 2022

When I discussed my problem with service staff they were most helpful discussing my problem and suggesting various methods of rectification in the most cost effective and expedient way. In particular Saffron at the service desk was first class.

13 February 2022

As I have said , the service staff from the service desk to the service manager are all in my opinion very helpful and professional.

12 February 2022

Been with Lloyds for a decade and have found their customer service to be consistently high.

12 February 2022

Always maintain high standards.

12 February 2022

Well done Anthony, great service!

10 February 2022

Satisfied with the service rendered by Lloyd Newcastle and to the service advisor Nicole. And the showroom was very clean even the toilet. Most of the staff are friendly & smiling

09 February 2022

The first time I called I tried to book in the car to be seen early to find the fault I was told I would have to leave it all day. When I called again and pushed a bit I got what I wanted to happen. On the day the service was excellent

08 February 2022

All staff members were extremely professional

07 February 2022

It's been very good I've always been treated courteously and received good attention. The work on the car has been carried our efficiently and on time.

04 February 2022

Like I say just felt like Rachel took the hassle out of it for me pleasure to deal with ????

04 February 2022

Staff were very polite and efficient.

04 February 2022

Friendly and efficient

02 February 2022

Great communication and experience with service advisor throughout.

01 February 2022

Quick to get my car booked in for attention. Job completed fast and on time.

01 February 2022

Friendly staff

31 January 2022

I have 100% confidence in the fact that Freddie Bond will oversee the car, while its on site.

31 January 2022

Fantastic service thank you

31 January 2022

It was a good experience from beginning to end.The car was taken in for a service and we were kept informed of any extra work needed and informed of cost prior to the work being carried out.

31 January 2022

I can't think of anything I wasn't happy with. I was please d tyres now get done the same day rather than having to wait for them to be ordered in

31 January 2022

No issues.

30 January 2022

Excellent service, good communication, clear pricing.

30 January 2022

Spot on time - offered hospitality in the showroom - and a lift into the city

29 January 2022

Excellent service

29 January 2022

The time stated for the job was the time it took and the facilities you have for waiting were impeccable.

28 January 2022

I waited for the repair to be completed a replacement light. Good service on arrival . Good coffee while I waited . Covid measured in place so felt safe

26 January 2022

Did the job efficiently

26 January 2022

No complaints they was always do a good job been going to the garage for 10 years and bought a few cars over the years staff friendly and sort things out don't rip u off

25 January 2022

Diagnosed poor connection within engine management cabling and corrected this fault promptly.

24 January 2022

Nicole in the service department at Newcastle has always been very helpful and extremely efficient when dealing with my car.

23 January 2022

Great staff - I dealt with Kayli on the day - well informed about the service. Complimentary car clean welcomed. The fact that I could work over free coffee/tea in the customer lounge was a bonus, and it was quiet and warm.

22 January 2022

My car was repaired in timely fashion. The service team were friendly and helpful.

22 January 2022

The service team member was very pleasant and thorough. The car was returned swiftly, as requested, washed inside and out. It's the vest service that I've received from a BMW garage in many years. Well done!

22 January 2022

no issues, everything that needed doing was done in good time

22 January 2022

Did everything required on time and as promised

22 January 2022

It took a bit longer than usual probably down to staff shortages but really no complaints whatsoever.

22 January 2022

Excellent service and competitive price, car return immaculate

19 January 2022

As always a thorough and professional service and check of my vehicle. Special mention to Lee Blades who consistently gives the highest standards in terms of service in dealing with all aspects of the activity.

18 January 2022

Prompt and efficient on delivering service

13 January 2022

Service met the requirements I was expecting

11 January 2022

Great team, getting it right matters to them.

09 January 2022

Lloyds were not able to replicate my problem on site as it did not occur when they tested it but as a service centre Lloyds deliver an excellent service and the service people are spot on with nothing to much trouble

09 January 2022

Very professional service from start to finish. I had a problem with my car away from my usual dealership but Lloyd Newcastle were able to fix the problem the same day.

04 January 2022

No issues on this occasion

03 January 2022

Friendly, courteous and informative.

02 January 2022

Timely and efficient.

02 January 2022

I booked in for a major service, I received a call telling me it wasn't needed and only needed a minor service saving me money.

02 January 2022

Very helpful and polite

01 January 2022

Apart from the wait I wondered if the bill was a little expensive. No complaints though.

01 January 2022

Really first class and friendly personal service

31 December 2021

I was looked after by Ellie Korsan - brilliant service and very polite. A fault appeared on the car whilst arriving to drop it off - this was corrected without issue.

30 December 2021

I will always use Lloyd, different gravy them lot.

28 December 2021

Not only fixed faulty, but also understood and helped to get the job done quickly and effectively.

28 December 2021

It's always extremely good.

27 December 2021

Easyily booked, pleasant telephone and in-garage service.

27 December 2021

Wash and vac afterwards and priced as expected

27 December 2021

The staff I came into contact with were all so helpful

26 December 2021

Can't fault the service at all Nicole who was looking after my vehicle was very nice to deal with lovely over the phone

25 December 2021

Service was completed on time and to standard, customer service was friendly and the price was good

25 December 2021

Easy booking. Quick efficient service.

23 December 2021

Checking in process very quick; car ready earlier than expected. V efficient.

20 December 2021

Great staff

20 December 2021

As above. Work completed quickly and good advice provided. Spoke to manager who was very helpful.

20 December 2021

The car was serviced without issue, collected and delivered as agreed. Lloyd reached out to me before the service was due and made me aware of a 20% discount if the service was booked online.

20 December 2021

My car is an old 3 series model which usually requires more work compared to new models. I was also provided with a courtesy car for the duration of the period that the repair work had taken

20 December 2021

I had a problem after the service with what looked like an oil leak - it was really helpful to be able to take the car in and have a looked at straightaway. there was no leak and this was very reassuring

19 December 2021

very nice staff, professional service, washed the car after repair, offered hot and cold drinks while waiting.

19 December 2021

They did everything needed on the car and washed it inside and out and Sarah from service kept me updated.

18 December 2021

Nothing is ever a problem

17 December 2021

Followed my instructions implicitly

17 December 2021

A first class company in every respect.

16 December 2021

The service team and in particular, Ellie is amazing, always looking to do the right thing for your customer

15 December 2021

i had two rear run flat tyres fitted and expected a bill of approximately £800 based on prev experience and was flabergasted to be charged under £300.

15 December 2021

Excellent all round

11 December 2021

Staff fine dealership good. work carried out to a good standard.

11 December 2021

Good

09 December 2021

Service carried out in good time and vehicle returned clean and tidy. friendly staff.

08 December 2021

Lee Blades was great explaining, everything and taking time to show me a few things in the car and ask H&S compliant

07 December 2021

Good service from Lee Blades

07 December 2021

The job was everything I had hoped for.

06 December 2021

All work completed to a high standard

06 December 2021

I stopped off to book an appointment to sort out a side light and they did it there and then. Brilliant service!

05 December 2021

Car was booked in quickly and problem sorted out.

05 December 2021

Whilst initially cautious about how quickly you could help, you were then very efficient in arranging the repair under warranty. Nicole was very helpful arranging the hire car and kept me fully informed.

05 December 2021

Car picked up from home and delivered back again - so easy

04 December 2021

Service and processing went as expected

04 December 2021

Nothing to complain about, spot on.

03 December 2021

All work completed without fuss & cleaned into the bargain.

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