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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
452 ratings and 328 comments received in the last 90 days.
31 August 2026
Issue re digital key not beimg compatible with my phone. Bit of a struggle to get them to offer an alternative. Not the fault of the sales person. Certainly an issue for the garage management.
27 August 2026
Paul was helpful and proactive from my first call into the dealership. He took the time to understand what we wanted and worked hard to ensure we chose the right options. When we collected the car, he spent time with us to get it set up for us.
26 August 2026
Paul from BMW Newcastle has been unbelievable from start to finish. Made my whole experience of buying a new car so easy and stress free, and went above and beyond for me and my Brother who has also purchased a New Car!
26 August 2026
Professional conduct . I was looked after thoroughly and all my queries were answered.Sean from the BMW sales team was particularly helpful in the entire process.
24 August 2026
I was highly impressed from the initial start of my interest in the BMW IX3, with David Ledley from Lloyd's BMW professionallysupporting me from my initial interest to then inviting me to the Open event and all the way through to delivery.
20 August 2026
Very professional all through the transaction
20 August 2026
I was kept updated every step of the way and no question was ever unanswered. Chris Sean and Greg were fantastic.
17 August 2026
Despite a minor hitch caused by our original salesman leaving, purchase and delivery was as smooth and uneventful as it could have been - kudos to all involved especially Alex, Melanie and Paul
16 August 2026
Paul was professional and helpful.
07 August 2026
The sales staff have made me feel welcomed and valued, i have been a customer of Lloyds BMW for over 30 years and have no plans to change. I feel they bent over backwards to get me the best deal at the best possible price.
05 August 2026
I'm very pleased with the way I've been treated and all the pressure in buying a new car was taken off me and my daughter and they did everything for us .Very satisfied.
04 August 2026
New car purchase made easy with excellent customer care
03 August 2026
Everyone & everything was done to a very high standard, all staff were very friendly and knowledgeable, and most importantly for someone of my age (82+) helpful. This 12th BMW since 1992, so something is good!!
02 August 2026
Paul Dable at Lloyd Motor Group has been outstanding throughout. Professional, knowledgeable and genuinely customer-focused, he made the whole experience seamless. He's a real credit to Lloyd Motor Group and an excellent ambassador for the BMW brand.
02 August 2026
Knowledgable and honest assistance choosing the right package.
01 August 2026
Professional and friendly staff
31 July 2026
Did not expect to buy a car but I was contacted by Paul Dable and agreed to meet and discuss changing my car for a new BMW 320i M Sport Tourer. After discussion I was happy to proceed with the sale and I am delighted with the car Paul chose for me.
31 July 2026
Fabulous staff - Greg, Paul and Carl. Nothing too much trouble. Great service.
28 July 2026
All staff were helpful but mainly the salesman Alex who went above and beyond to assist and get the best deal possible to meet my budget, he made the full car buying process very easy. I will definitely be retuning for more business with him.
25 July 2026
There was no pressure or rush to buy, and the whole process was very easy. David and Carl understood my choices and options available and had a car that I am very happy with in respect of specifications, support packs and costs.
24 July 2026
Quick and friendly service, great experience from start to finish.
23 July 2026
Very satisfied by the whole team at BMW Newcastle. They were very friendly and professional throughout the full process. By going above and beyond what was necessary, I felt valued and comfortable. I was helped at every step by knowledgeable staff.
22 July 2026
I have always been treated very well at Lloyds and feel very comfortable purchasing from the Newcastle showroom were I have been a customer for 20 years
21 July 2026
It is our third car purchase from BMW Lloyd Newcastle and we've received excellent service each time. Sean our sales executive was very knowledgeable and friendly and explained everything fully. We are more than happy with our purchase.
20 July 2026
The whole process was seemless
12 July 2026
I have been looked after really well by Paul in sales. The only issue was failure to deliver the vehicle on the scheduled date twice. This was not the fault of Lloyds BMW and they did everything possible to put things right.
08 July 2026
Following a really bad experience with BMW UK Customer Service team I was on the brink of purchasing a Mercedes Benz. Lloyd Newcastle were exceptional at smoothing over the problems and persuading me to stay with BMW. Thank you to Paul and Melanie.
07 July 2026
Very smooth handover in a short time made it very easy Paul Dable very knowledgeable in his sales and product.
07 July 2026
The service was excellent from start to finish. Paul Dable was a true gent and professional whilst being personable and honest throughout the process and made this a very easy purchase.
05 July 2026
Decent sales guys, non pushy and helpful.
04 July 2026
Paul was great. Very kind and helpful making sure everything was sorted as quickly as possible.
04 July 2026
Tom was great, he was professional but friendly and didn't have the typical sales attitude (in a good way). He worked around my availability and preferences - overall a great experience.
03 July 2026
The service that I received from Greg Hawkins during the purchase and sale of by BMW was first class, I never felt forced into a decision and had each aspect of the sale and selection of the car clearly presented.
02 July 2026
David was brilliant though out the process
02 July 2026
Very helpful professional and friendly especially Paul
02 July 2026
We already knew want car and spec we wanted, dealer understood and didn't try and upsell extra options etc,they found the exact new car we wanted
02 July 2026
Greg was brilliant to deal with. He kept us updated at each stage of the process and answered any questions we had.
01 July 2026
David and Carl frequently kept in contact keeping me updated throughout the production and delivery of my bmw
28 June 2026
Excellent service and customer care
28 June 2026
Completely satisfied with my showroom experience. Staff very helpful, friendly, knowledgeable and professional. It was a pleasure dealing with Mr Curtis my sales executive and his manager Mr Palmer.
27 June 2026
Sean Smith kept me informed throughout the process even sending a comprehensive video of my new car the evening before i was planned to view it
21 June 2026
Friendly and informative. Discussed all options and great experience.
20 June 2026
The whole team at Lloyds BMW Newcastle are so warm, welcoming and helpful but professional and just really good at what they do. I am a repeat buyer and this was another great experience with Tom helping me immensely before, during and after sale.
19 June 2026
no place to feed in my music on stick no speed cam awareness no place to put spare wheel no rear wiper to mutch touch buttons poor vid panel
19 June 2026
This was my first large purchase since losing my husband and I have avoided it for some time. I dealt with Sean Smith at the dealership and he made this a very easy and pleasurable experience.
18 June 2026
Paul Dable gave me an outstanding level of service. I couldn't ask for more from him.
17 June 2026
From the initial contact with Alex Curtis to taking delivery of my new car was done with waste and no pressure . Alex's knowledge of the car was second to none and he discussed the terms and conditions clearly . Alex also discussed additional product
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Alex as 10/10. I am pleased you found Alex knowledgeable and very clear when discussing all terms and conditions. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 June 2026
Excellent during the whole process - Paul and Carl were extremely helpful, offering advice and information during the decision making stage. The explanation of the options was great and Paul was excellent during the handover process - so smooth
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. I am pleased both Paul and Carl looked after you so well during the purchase of your new BMW. I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
After four years with a Tesla and talking to a computer throughout, it was good to return to good old fashioned customer service. Tom, who looked after me in Lloyd's Newcastle, was excellent.
Response from Lloyd Newcastle Upon Tyne
Welcome back to BMW! Thank you for providing us with Five Stars and rating the service you received from Tom as 10/10, I know he will be delighted with his personal mention. It was lovely seeing you back in our Centre and we look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 June 2026
Attention to detail during the car handover,all questions dealt with thoroughly and with patience.Very happy with the car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. I am pleased your handover was delivered thoroughly and patiently and you were especially happy with the levels of attention to detail that the Executive provided. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
Great service, very professional and swiftly organised our lovely new car, thankyou
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it is much appreciated. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 September 2026
All went according to plan
03 September 2026
Efficient and helpful
02 September 2026
Great support as ever from Lloyd BMW.
02 September 2026
I haven't actually had a service from Lloyds of Newcastle. As a new owner of the second-hand vehicle, I naturally wanted to change my preferred service agent to one nearer to me than Birmingham. I also opted to take out a 3-year service plan.
02 September 2026
Beth and Paul were absolutely great.
02 September 2026
Car was full of smoke, pack of cigarettes and vape left in car. Simply not acceptable extremely shocked at the level of care and lack of attention.
02 September 2026
Friendly staff great service.
31 August 2026
Swift booking in very efficient
31 August 2026
Everything was perfect
31 August 2026
Good service as usual
31 August 2026
Service on the day was fantastic, however I requested a quote for a maintenance package and il still waiting for a response, nearly two weeks and no answer
31 August 2026
Great services
31 August 2026
Prompt service. Pleasant receptionist.
30 August 2026
Excellent staff
30 August 2026
Exceptional service from every member of staff
30 August 2026
Very efficient and helpful
30 August 2026
Friendly, helpful staff. Service conducted in the timescale indicated.
30 August 2026
Exellent efficient service
30 August 2026
Very poor. YOUR recall meant a day off work for me. 70 mile drive to and from your garage. Other than reception not a pleasant experience at all. Total distain from staff.
29 August 2026
Very swift and professional
28 August 2026
The lady looking after me was fantastic
28 August 2026
Excellent service and job well done, as usual
28 August 2026
Efficient service. Water bowl offered to our dog as soon as we walked in. It was a very hot day so very welcome.
28 August 2026
My car's front tyre was changed by your service team less than a year and I had to pay for a brand new tyre again.
27 August 2026
I received a text the day before the service to book in online. Reluctantly I spent time doing so only to find on arrival that you do not bother with the system. Everything else was great.
27 August 2026
Very efficient
27 August 2026
Anthony Day in your sales department could not have been more helpful
27 August 2026
Excellent service, great team, really focussed on customer the customer experience and vehicle available earlier than expected.
27 August 2026
Had to return for tyres to be fitted as you had none in stock
26 August 2026
Good experience
26 August 2026
Because everything was perfect
26 August 2026
Aircon recharge quoted as 1.5hrs, took 60% longer and I had a substantial wait in the waiting area, impacting on plans for the remainder of the day. Also the Aircon Recharge used an horrific smelling peppermint air purifier. I wasn't made aware of it
26 August 2026
Efficient friendly service but a bit pricey!
26 August 2026
Excellent service and swift turnaround
25 August 2026
The team took everything thing on board and addressed both issues
25 August 2026
The Centre kept me fully posted about the progress of the brake fluid service and my car was ready for collection at the pre-arranged time.
24 August 2026
Excellent, friendly service. Always a pleasure to interact with the dealership team at Lloyd Newcastle, from reception to service team.
24 August 2026
Excellent service, fast efficient, very helpful and knowledgable
24 August 2026
Everything sorted on time and at the agreed price.
24 August 2026
Work was completed earlier than time frame indicated and the car was returned after having been washed and hoovered.
23 August 2026
No courtesy car as promised, took 2 days for service and mot, car was not cleaned externally or internally, staff undercharged me for which I had to go back into dealership to settle invoice.
23 August 2026
Worse than Halfords for trying to get money out of you
23 August 2026
work carried out on time as agreed
23 August 2026
Always welcoming and friendly from walking in the door to the service.
23 August 2026
On time and plan.
23 August 2026
All work completed on time and quickly
22 August 2026
You feel important as you enter, friendly polite and very relaxed environment ??
22 August 2026
The dealership service was very good and helpful for the most part. I can't give five stars because my car has had three replacement coil springs from new, suggesting poor design or planned service revenue. My previous 5 series did more miles on 0.
21 August 2026
Great service
21 August 2026
Reception team and service team really go above and beyond in this branch at Newcastle
20 August 2026
Great company to deal with. Professional and very helpful
20 August 2026
Staff very helpful
19 August 2026
Chip on door after work carried out and severe braking when stopping on the car when I got it back and it now says it every time I get back in from the parking eye
19 August 2026
Recall upgrade completed satisfactorily. Other minor issues also addressed. Service reception staff very helpful and kept me informed of progress including additional fault which was found and rectified.
19 August 2026
MOT, etc undertaken quickly and without issue whilst I waited in the showroom area.
19 August 2026
Happy with the fast service and getting my car back on the road again.
19 August 2026
Straight forward and easy done
19 August 2026
Extremely efficient service and friendly personnel
19 August 2026
fantastic service once again, thanks Again to carl for his valued input
18 August 2026
Everything was done to a good standard and the staff were all very pleasant
18 August 2026
Friendly and helpful staff. Job done on time.
18 August 2026
Quick job nice polite staff.
17 August 2026
My tyres were reported to be wearing unevenly but driving home the tyre pressures were seen to be inflated unevenly. They looked once again to be inflated to the incorrect tyre size pressures according to the plate on driver pillar.
17 August 2026
Courteous and informative service
17 August 2026
Well supported during visit and clear about work that needs doing and costs
16 August 2026
Helpful knowledgeable staff
16 August 2026
Excellent customer service
16 August 2026
Poor receptionist
16 August 2026
Reasonably happy.
16 August 2026
Car was ready when i was told it would be, the interior wasnt marked a good sign, everything was carried out that was booked in for so very happy, i would go anywhere else than lloyds BMW
16 August 2026
Did what was required and kept me informed during the process.
16 August 2026
The issue i had with my X5 seems to have been resolved. Llyods kept me well up to date with the progess and costs involved.
16 August 2026
Efficient and friendly
16 August 2026
MOT was kindly on the dealership due to when I bought the car. Salesman had suggested he would come and collect the car and drop it off but this offer did not materialise
15 August 2026
Good attention to detail and friendly service.
14 August 2026
Excellent service and follow up. Danni was exceptional.
14 August 2026
They were meant to do a visual health check on brakes stated it was fine when in fact it isn't. Expected bmw to be the most reliable and trustworthy garage was really dissapointed that my service wasn't honest.
14 August 2026
On arrival at the service desk, Ellissa fully understood the issue with the AC issue. After diagnosis, she explained what the issue was and that a new part had to be ordered, which unfortunately for me had to find my way home to Belford.
14 August 2026
Explained what was wrong and what was needed to fix it in advance of doing the work.
13 August 2026
Unfortunately the key drop machine wasn't in operation when I arrived to drop my car off on my way to work, which would have saved me a few minutes. Other than that, excellent service as always! Thankyou ??
13 August 2026
Excellent services, fairly priced. On arrival welcomed with a smile and on departure Danni was so helpful. Car was beautifully cleaned.
12 August 2026
Excellent customer service
12 August 2026
Friendly welcoming approach from all staff - even with two young children! I usually visit another centre however will most likely use Newcastle BMW next time, thank you Danni!
12 August 2026
Helpful and efficient booking. Time waited for service met expectation. Good debrief of what was done to my car and what was next required
12 August 2026
Efficient, professional and friendly service
12 August 2026
Good service
12 August 2026
I always receive a 5 star service, when I arrive at Lloyd's BMW Newcastle. Special thanks to Mr Freddie Bond and Ellissa Smith, they make me feel like a VIP customer.
12 August 2026
Good service
10 August 2026
From day 1 . The service and honesty is first class from buying car to arranging service collection and delivery is problem free . When i speak to someone about the tech its always undrstandable .basicly I wouldnt go anywhere else ??
10 August 2026
Great service and even cleaned my car ??
10 August 2026
I dropped my BMW 1 Series off for over £1350 worth of service work. On returning the vehicle to me, it was discovered that paint damage was made to the bonnet paintwork by those cleaning the car. This was not flagged to me on returning the vehicle.
10 August 2026
It would be useful if base costs could be confirmed on booking on an appointment, or shortly thereafter, not only when you arrive to drop off the vehicle.
10 August 2026
Good communication, clear advice and always felt welcomed.
10 August 2026
Service agent lauren was ecxtremely helpful in organising this service and making the arrangements for the MoT and further work next month. She was clear about costs.
10 August 2026
Car drop off easy, returned in advance of the time quoted, valeted as well.
09 August 2026
Excellent Service. Both on reception and service to my car. Thsnk you....
09 August 2026
A first class service at this depot, as always. Now being using this place since 1986 without a hitch
08 August 2026
I am happy for the service
08 August 2026
Very polite and attentive
06 August 2026
Michael from the service team was very helpful in arranging my car window to be replaced and for the service to be complete.
06 August 2026
Excellent service
05 August 2026
Showroom is very well presented. I was met by the service manager who was very polite. She couldn't have been more helpful and carried out the job very quickly.
05 August 2026
The receptionist made me feel welcomed and offered coffee
05 August 2026
The lady who attended to me was excellent
05 August 2026
Great staff fantastic service
05 August 2026
Car has been driving fine since
05 August 2026
Fantastic experience, customer service is second to none, the staff at my local dealership are amazing amd very polite, cater to every query and go above and beyond to help. 10/10.
05 August 2026
Arrived at the service centre on time and my car was attended to straight away. It was serviced, cleaned and returned to me by 3pm as promised. All very smooth.
05 August 2026
Pleasant staff, easy to book and good reception and waiting area
05 August 2026
When i rang to book appointment i was informed that the recall would only take 30 minutes after 1 hour and 10 minutes i went back to desk to ask when the car would be ready as i had to pick up grand children at 3pm and no one informed me of this
05 August 2026
Reported problem after MOT not explained by check in staff, required further advice from mechanic. Cost of repair not given until asked for. Staffer unable to verify recent email from BMW UK offering 40% off parts and repairs
04 August 2026
Service is always great and Kate was polite and friendly, apologised for my wait time but I was in no hurry. Car was cleaned well, very well priced for main dealer.
04 August 2026
Very helpful explanation of issues found on car and usual quick turnaround.
04 August 2026
Very friendly and helpful staff.
04 August 2026
Service agent Lauren was excellent and kept us informed all along. The cost of the repair was higher than anticipated, and paying for a diagnosis seems steep if this cost is not then deducted from the quotation to fix the fault.
04 August 2026
Excellent apart from the online check-in.
04 August 2026
Comfortable waiting area with refreshments. All staff very pleasant.
03 August 2026
Easy to book a convenient appointment, friendly staff and prompt service
03 August 2026
Work carried out well
03 August 2026
Because I was completely satisfied, FFS.
03 August 2026
The whole experience was excellent. A very fast service from polite, attentive, knowledgeable and informative staff.
03 August 2026
I was kept informed and the work was carried out quickly
02 August 2026
Service advisor are accomodating. Lloyd BMW Newcastle has a clean showroom & waiting area. Some Staff smiles & greet the the customers.
01 August 2026
Courteous service from Jennifer in the service dept. She kept me updated on the progress of servicing my car and was both well informed and supportive. Showroom facilities are fantastic and make the whole BMW experience worthwhile. Thank you
31 July 2026
Communication was sometimes missing. Request to pick up vehicle to find parts fitted incorrectly and noise which was not heard was witnessed, resulting in wasted 35 mile round trip
31 July 2026
The air con that was re-gassed was only cold for a day it clearly has a leak for it to have only worked for less than a day. The tyre pressure sensors still say they are low when they are fine, so the faults with the onboard computer
30 July 2026
Well looked after by all the staff. I waited on site for service, which I was told would be 2½ hours which was spot on
29 July 2026
I was told which service was required and the cost when I checked in online but then when I arrived at the service centre I was told there were additional service items required which almost doubled the original cost.
29 July 2026
£150 to look at the car feels excessive.i might have to reconsider manufacturer for my next vehicle.
29 July 2026
Always kept up to date and great friendly staff, car was ready when the said it would.
28 July 2026
The service got done but not without some problems
28 July 2026
Very friendly and polite staff.
28 July 2026
Staff aproach and organisation.of the task in hand.
27 July 2026
Very good with keeping me informed about all the process of my service. I asked for someone to have a look at corrosion on two of my wheels. There response it is stone chips, to which I said it is not. Never mind they will not do anything more.
27 July 2026
Appointment on time and ready as expected. Staff welcoming and knowledgable. Work carried out to a high standard
27 July 2026
Was charged for a service that couldn't be completed because spares were not available (part of the test). Test was stopped there and then with a lot left to do. I was told that to continue the test was another visit costing, I think, over £300.
26 July 2026
Service carried out on time and good communication.
26 July 2026
Quite satisfied
26 July 2026
Welcoming, efficient and professional
24 July 2026
Friendly staff, excellent communication and all work carried out professionally
24 July 2026
Work completed on time and on budget
24 July 2026
No video of examination available, key drop of not available, report contained incorrect information - said that rear wiper was not working, when it was. Made me wonder if other parts of report were correct?
23 July 2026
1st class service staff all polite and helpful, Peter Nesbit went out of his way to help with the visit great asset to the company
23 July 2026
Friendly staff. Efficient
22 July 2026
Service was efficient and friendly. I usually stay and work while I wait, so coffee and biscuits/ cup cakes are a nice touch. I also have somewhere quiet to work.
22 July 2026
I took the car into the Lloyd BMW dealership at Newcastle upon Tyne on Tuesday 14th July 2026 and I approached Danni in the service department. Danni was absolutely brilliant in keeping me informed in every way possible.
22 July 2026
I had two appointments cancelled due to availability of mechanic
22 July 2026
Outstanding professional, attentive, accommodating and friendly service from Sean and Mel
22 July 2026
Staff at Lloyd Newcastle are incredibly helpful as well as being informed and friendly. Difficult to think of any way that things could be improved.
22 July 2026
It is pleasant from walking in the door and passing reception and then dealing with service reception. Everyone who works there are wonderful to deal with.
22 July 2026
Easy, no hassle service
21 July 2026
fixed the problem i was having
21 July 2026
I put my car for repair of the horn and my dash cam has been totally disconnected it no longer has any power. I left the car with BMW and it was fully working and when I took it home it's no longer switching on
21 July 2026
The team were friendly and professional, nothing was too much trouble. They went above and beyond to make my experience a great one. From start to finish I was made to feel welcome and valued.
20 July 2026
Able to book car in at short notice to rectify parts failure (cooling pump) which had been replaced in May. Kept informed throughout the process. If I were to be picky, wash and valet offered on checking in car was not provided.
20 July 2026
Very busy but very good Service Department, with fine attention to my requests and a positive and efficient attitude from Jennifer Carr {Service Department}of Lloyds Newcastle BMW.
20 July 2026
On delivering my car I was told the cost of the service was £701 which I thought excessive. I contacted an other BMW dealer who quoted £603. On informing Lloyd's they agreed to match the price. It makes me feel that Lloyd's were trying to rip me off.
20 July 2026
I had pre booked some service work to include oil & filter change and air filter change, when I arrived I was told this was not possible to reset the service indicator and it would cause lots of lights. That only a major service would allow this.
20 July 2026
Totally satisfied
19 July 2026
Quick and efficient, excellent communication during the process
18 July 2026
The MOT test was carried out as required and my Alpina D3 passed. Some extra work was advised and planned. As always Lloyds presents a welcoming atmosphere, from the reception desk and the staff on duty, specifically Jennifer and Kate (10 out of 10)
18 July 2026
Easy booking.parked car outside garage. Handed keys over. Couple cups coffee later and car was ready. Great service.
18 July 2026
Excellent service again from the service department. This dealership is a cut above in terms of the service they provide . The staff are brilliant
18 July 2026
Had to come in twice for a recall appointment re airbag. First time garage didn't have the right part.
15 July 2026
Centre was clean tidy and communication was brilliant.
15 July 2026
Great reception and courtesy. Prompt fix which worked around our timings. A little disappointed that neither our warranty or extended service contracts covered the repair. Particularly, the the fluid replacement is a known fault.
15 July 2026
I was v happy with how quickly t repair was carried out.
15 July 2026
Constantly hounded to book car in Too much comms when booked email txt and then a phone call when I'd completed pre checkin only to be asked similar qs on arrival Parking nightmare. Autohandbrake switched off nearly causing accident on way home
14 July 2026
Totally looked after
14 July 2026
Everything was good as expected
14 July 2026
Great service and follow-up from Bethany McLean
14 July 2026
Was given a complimentary car wash and hoover, which felt was just for the sake of it, car was dusty and dirty. Please avoid giving such complimentary service which is half undone . I don't mind paying for the wash.
13 July 2026
I was able to get booked in quickly. The service advisor was polite and courteous. The health check was completed and I was able review results immediately
12 July 2026
Great service
12 July 2026
Very customer focused team
12 July 2026
Great service
12 July 2026
Trouble free experience, every one I dealt with was friendly & helpful
11 July 2026
Excellent service.
11 July 2026
Car was in for rattle and nearside front light fogging up as soon as you splash any water on it. Car was in for 5 days and issues not fixed. Technician said there was no fix for the
11 July 2026
Service & MOT test completed without any problems.
09 July 2026
Top class service. Friendly & always happy to help.
09 July 2026
Great. Happy to accommodate me for a waiting appointment even though I'd accidentally booked a drop off appointment and let me work there while I waited.
09 July 2026
Attention to detail
09 July 2026
kept us informed however did not follow up with prices for recommendations
09 July 2026
Swift and efficient service
08 July 2026
Customer service and quality of staff is excellent. However only a 4 star because fault was not rectified and car has had to be booked in again
08 July 2026
Pleasant, helpful staff.
08 July 2026
Your customer service very good
08 July 2026
Very professional
08 July 2026
Good service
08 July 2026
Great service thank you
08 July 2026
Fantastic service as always at Lloyds and great communication. The cost of £343 is very expensive for an oil service and microfilter change.
07 July 2026
The recall was sorted while I waited and was quick
07 July 2026
No issues quick and easy friendly staff
07 July 2026
First time I've used the online booking and keydrop worked great Service reception excellent
07 July 2026
Car was ready on time and cleaned as expected
07 July 2026
All completed quickly and to a high standard. Staff were friendly and helpful
06 July 2026
The service, expertise and the staff are all professional.
06 July 2026
Brilliant first class service from Graeme Keen he could have not done any more for us during the process of buying our new car. His manager Glen was also a credit to your company.
06 July 2026
Sarah Caisley oversaw my visit from beginning to end. She kept me regularly updated through the process with all relevant information which helped me make the required desisions in turn. This was both reassuring and helpful too.
06 July 2026
Friendly service
06 July 2026
Its always good at lloyds Newcastle
05 July 2026
Always had efficient courtious service from Lloyd and it continues
05 July 2026
Really satisfied.
05 July 2026
Polite, professional service
04 July 2026
I had car in for service and then needed to book in for tires , the girl( sorry forgot name) was absolutely fantastic, she kept me updated when tires are going to be delivered and got me courtesy car for few hours so I don't have to wait.
02 July 2026
Customer service is excellent and always very helpful
02 July 2026
Spot on as always !
01 July 2026
Service and MOTd inexpensively and they got the car back early.
01 July 2026
Car was ready when you said it would be
30 June 2026
Professional service
30 June 2026
Excellent service and great communications.
30 June 2026
Polite, efficient and good communication
30 June 2026
It was a warranty call on an 18 year old car that is normally serviced at an independent garage. The warranty work and inspection were excellent. Marked down for the complementary wash and vacuum - please either do it properly, or don't offer it.
29 June 2026
Overall very good, slightly spoiled by a 30+ minute delay between the car being ready and my getting the keys. I have told Lloyd.
29 June 2026
Staff were good, but was very expensive
29 June 2026
Excellent service and was kept up to date with what was happening and a timely response to when my vehicle would be ready
29 June 2026
Receptionist was superb and service advisor was very pleasant , helpful and knowledgeable.
29 June 2026
Polite and efficient staff who are attentive professional at every stage.
28 June 2026
Lovely staff to greet you. Service person told me exactly what they were going to do & asked if I wanted any extras ie air conditioning service, wash etc. I was asked if I wanted to stay or come back. They rang me when it was ready.
28 June 2026
Really good and informative
28 June 2026
Impersonal.
28 June 2026
Booking easy ready on time clean
28 June 2026
Was not provided with a video detailing claimed issues with car. Informed brake discs lipped after only having them replaced last year. Unsure why/how this issue has arose.
28 June 2026
The MOT was carried out in the time that was given to me soo very satisfied.
27 June 2026
Excellent service, friendly and polite staff
27 June 2026
Customer care and service team
27 June 2026
I was extremely satisfied with the service I received. Freddie, the Service Manager, was outstanding throughout the entire experience. He was professional, courteous, knowledgeable, and kept me well informed at every stage.
25 June 2026
I asked for the car to be cleaned and it came back dirtier than it was when I brought it for the service. The person completing the service had muddy boots which meant that loads of mud was in the driver side footwell.
25 June 2026
Excellent customer care especially Beth. Helpful caring approach. Couldn't fault her at all. Excellent service-so good they got the work done a day early!
25 June 2026
Efficient and professional service, as usual
24 June 2026
Did diagnostic check found fault replaced sensor all within a few hours
24 June 2026
Really efficient service, MOT completed in good time, nice facilities whilst waiting and such lovely staff who kept me updated.
23 June 2026
My experience was just what had expected
23 June 2026
Staff courteus and helpful
23 June 2026
The safety check was completed very quickly & l was very grateful for this service which had been provided iv had no problems with my vehicle but this check by professionals put my mind at rest thank you.
23 June 2026
Seamless recall, no issues at all
22 June 2026
Everything wet very well and smooth.
22 June 2026
Always kept updated as things progress. Key issues explyclearly.
21 June 2026
We were meant to be in the area already but I was ill so my wife drove over 200 miles to get there that morning. It was the first time she'd taken a car to a BMW dealer and the whole experience was excellent as she would have expected.
21 June 2026
Car booked in for warranty issue, horn not working. Was advised by telephone possibly fuse and could wait. Wasted day did not leave Centre until 4pm. Felt Sales receptionist, was unhelpful.
21 June 2026
No problems and nice staff
21 June 2026
Did what it said on the tin. Not 5 star because of cost of brake fluid replenishment.
21 June 2026
Great service from the after sales team a great overall experience.
20 June 2026
MOT carried out on time
20 June 2026
Prompt professiional service.
19 June 2026
All the staff were very friendly . The job was quite awkward but the tech who sorted it (Nick) was very patient and totally customer focused.
19 June 2026
So the work appears done correctly however it was the interaction with staff front of house in general which brings the score down.
18 June 2026
Outstanding customer care
17 June 2026
Prompt, friendly and professional service
17 June 2026
Arrived to collect the car on time , carried out the required works and can't complain about anything
17 June 2026
Full marks, great experience
17 June 2026
From booking the car in to collection is totally professional and easy to do. The car was back the same day and communication from the staff throughout the day was great.
16 June 2026
Professional and friendly service
16 June 2026
All staff friendly and helpful
15 June 2026
First class customer service as always.
15 June 2026
Dropped car off , was informed of the issue, it was sorted the same day.
15 June 2026
Straight forward
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 June 2026
The appointment time was convenient for me. They estimated the work duration. Kate on the desk was knowledgeable & helpful with a pleasant personer. Danni phoned & informed me of progress. Jack worked on the car, I feel the improvement. Car cleaned
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Kate & Danni as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 June 2026
I would like to think you can give a much shorter window rather than having the car from 10am to 5pm
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback regarding your recent visit. We do offer waiting appointments which are a maximum of 2 hours (bookable in advance), please speak with our bookings team to enquire more about this service. Regards, David Stuart - Head of Business
15 June 2026
Great service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 June 2026
My car has now been in to have a leaking screen wash pipe / reservoir repaired on three occasions. The first two times I was not happy with the service I received as it failed. The most recent service was good with a courtesy car and collection.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback, I am pleased this visit went well however please accept my apologies that previous visits did not live up to our usual high standards. We do hope to see you again in the future. Regards, David Stuart - Head of Business
14 June 2026
Freddie the service manager was incredibly helpful, i would recommend. Thanks again
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Freddie as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 June 2026
Always knowledgeable about questions asked, as well as being polite and friendly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 June 2026
Work was completed ahead of time and great communication before and after work was done
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 June 2026
Exceptional service - constant updates, car repaired in super quick time. Danni in service and Tom is sales are superb
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Danni and Tom as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 June 2026
I was kept informed about what the inspection found and told which items needed urgently fixing and which could wait. This allowed me to spread the cost. The staff were excellent, friendly and professional.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 June 2026
Convenient location and appointment. Competitive price. Friendky, helpful staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
12 June 2026
Excellent customer service as always
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 June 2026
I was kept informed of the progress that was being made and updated on the likely completion time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 June 2026
It is always so easy to deal with Lloyd BMW Newcastle. The staff are so helpful and nothing is a problem. Very satisfied with the service. For me the service from the dealership strongly influences the type of car I would buy.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 June 2026
Visit was for a health check and complimentary car wash. Everything was great apart from the missing audio on the health check video.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
Ready on time, good communication.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
Everything was perfect. Excellent customer experience.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
Smooth and simplicit a pleasure
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 June 2026
Dani at rhe service desk always assists and helps with our queries. Dani is always pleasant, efficient and professional. The MOT, Aircon service and drivers side airbag recall were all done as agreed. Thank you.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Danni as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
FIND Lloyd Newcastle BMW
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:30 - 18:30
- Sat:8:30 - 17:30
- Sun:11:00 - 16:00
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:00 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:00 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0191 2220686
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:9:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
03 September 2026
I thought the whole process was relaxed and very professional. The Sales Executive I dealt with (David Leadly), was very pleasant, helpful and patient. No rush and no pressure. I also had a follow up call a few days later to make sure all was well.