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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
536 ratings and 284 comments received in the last 90 days.
04 April 2025
Really simple process. Kept up to date throughout. Felt very personal.
01 April 2025
I have given this answer as the staff were extremely helpful and went out of there way to ensure I had everything I needed
01 April 2025
Prompt, quick, help provided with handover of old car.
01 April 2025
After a communication mishap due to a person no longer employed by the centre, the situation was rectified in a professional & friendly manner. My experience otherwise has been absolutely first class. Many thanks to Carl Palmer & Emma Embleton.
01 April 2025
super delivery within delivery room felt personal
01 April 2025
Always felt listened to
30 March 2025
Knowledgeable, helpful and friendly staff.
30 March 2025
Plenty of time to be shown the features of the new car.
28 March 2025
David was very informative and friendly. Excellent service
27 March 2025
Always a pleasant experience at Lloyd's wether buying a new car or simply getting a service
27 March 2025
Really helpful and friendly nothing was too much always kept us up to date great service from start to finish
25 March 2025
Met by Greg who was very professional and very courteous. Explained everything to us in great detail. He listened to what our needs and requirements were for a new car and he provided us with all the answers we needed to make our choice
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Greg as 10/10. I am pleased he listened to your needs and requirements and was able to provide you with the answers so you were able to make the perfect choice for you and your family. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Can't fault service received from start to finish. Previously dissatisfied with a former sales advisor but completely satisfied with both our new car purchases
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that we have restored your faith in us. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
We have used Lloyd BMW for several purchases and servicing, I find the staff professional and friendly and transactions have been smooth and efficient , the atmosphere in the centre is professional and welcoming, it is always a pleasure to visit
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty over the years and for providing us with a Five Star rating for your recent visit. I am pleased you always find the team professional and friendly with all transactions being smooth and efficient. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
No complaints. Everything great
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Made to feel welcome and felt like they were there to help.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased that you were made to feel welcome and that the team were 'here to help'. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Listened, very helpful, great communication, delivered above expectation
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team helpful and that they delivered above your expectations. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Honestly felt so special. Greg went the extra mile to make it happen.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Greg as 10/10. I am pleased he went above and beyond to make you feel so special. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
Same answer as Q1
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
Very smooth and quick turnaround. From start to finish the process was dealt with professionally and tactfully. I will be returning to David Leadley to purchase my next BMW when the time is right.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from David as 10/10. I am pleased the purchase of your new BMW was smooth with a quick turnaround and you found David to be professional and tactful. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
I felt I was doing a lot of the chasing up regarding delivery date and getting dashcam and mats fitted to car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating. Please accept my sincere apologies that we did not live up to our usual high levels of communication during the purchase of your new BMW, we have certainly shared your feedback in order for us to improve going forward. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Great customer care
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Lloyds Newcastle staff are a different level. The girls on reception and those that pass by while we were looking are all so friendly and professional.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback, Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Made to feel very welcome and looked after with complimentary drinks by lovely staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you were made to feel welcome and were able to enjoy our complimentary Drinks and snacks. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Very helpful and knowledgeable
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that you found the team to be helpful and knowledgeable. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Very Speedy turnaround from order to collection of the car.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the turnaround from order to collection to be speedy. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Friendly staff very helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Got everything I wanted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased we were able to provide everything on your wish list. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Personal friendly approach by staff Staff not 'pushy' no pressure to buy Sourced car before estimated date Car looked amazing when I collected it
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted you received a personal and not pushy experience. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Car sourced to my requests and delivered on time .Good communication from dealership.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased your new BMW was sourced to your specific requests and delivered within the timescales agreed. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
David Leadley provided exceptional service from initial showroom contact to hand over of car.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from David as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
Alex was a great salesman with great prompt responses to emails.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Alex as 10/10. I know he will be delighted with his personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
They made you feel welcome as soon as you walked through the door.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that you were made to feel welcome the moment you walked through our doors. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Outstanding service from David Anthony and karl
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Anthony, David and Carl as 10/10. I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 March 2025
towing eye left in passenger door pocket , didn't know where the loud rattling noise was coming from until discovered. replace the towing eye in the boot and all OK
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my sincere apologies that the towing eye was left in the passenger door pocket, I am however pleased that this did not negatively impact on your experiences with us. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Alex and Carl were very knowledgeable and supportive.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you found Alex and Carl knowledgeable and supportive during the purchase of your new BMW. I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Personal attention to detail and welcoming atmosphere.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, it is very much appreciated. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
23 February 2025
Scott at Lloyd's Newcastle was very good. We had adaptations fitted to the car at Bewick Mobility. Everything was seamless.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Scott looked after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
23 February 2025
Excellent service from the sales team, helping me get a good deal on the car and ensuring everything went smoothly. Communicated with me regularly to keep me updated with how everything was going.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 February 2025
What a fantastic team, clearly focused on satisfaction and support at all time during the buying process. Emma was outstanding in attention to my customer journey and is a true credit to the clear brand ethos. Emma was fantastic in her communications
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. I am pleased Emma looked after you so well during the purchase of your new BMW and I know she will be delighted with her personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 February 2025
Scott and Adam went through everything in detail.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Scott and Adam looked after you so well during the purchase of your new BMW, I know they will both be delighted at their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 February 2025
Had no problems what so ever from my first enquiry to me picking up of the car.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 February 2025
As above
10 February 2025
The sales team were polite and helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 February 2025
Absolutely first class
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 February 2025
I think the interest rates could be lower
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. We will certainly share your feedback with our Finance Company regarding Interest rates. We look forward to seeing you again and wish you many happy motoring miles. Regards, David Stuart - Head of Business
04 February 2025
The service they have given me has been outstanding. I was very impressed with the seamless experience of buying a new car. Scott Blenkinsop went above and beyond to ensure 100% customer satisfaction.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Scott went above and beyond to ensure your complete satisfaction. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 February 2025
Scott was amazing throughout the full process and was sending me regular updates, and was always available for anyone questions. Scott showed me thoroughly around my new car and was very knowledgeable.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Scott kept you fully updated and always made himself available to answer any of your questions. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 February 2025
Sales manager was very helpful and tried his best to match my requirements. New car sales representatives also were very courteous and took their time to explain how things work on my new car. I cannot thank you all enough!
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be courteous and helpful and they took time to demonstrate the full potential of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 January 2025
Staff at Lloyds BMW were excellent throughout from the original sales contact with Tom Heslop (who also sold me my last BMW) and Melanie Dawson (Retail sales Manager) all the way through to Sarah Caisley (Assistant Service Manager).
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback, Five Star rating and continued loyalty. I am pleased Tom, Melanie and Sarah looked after you so well during the purchase of your new BMW, I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 January 2025
When I asked specific questions about the specification of the car the answer was wrong. I was misled regarding what came as standard on the car. I was expected as the customer to then check my questions were answered correctly within the fine detail
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that you felt misled regarding the specifications on your new BMW. I am pleased the Sales Manager has made direct contact with you and this is now fully resolved to your satisfaction. Regards, David Stuart - Head of Business
23 January 2025
Good test drives given. Info on car specifics enabled me to make the right car choice. Very good info given on handover by David Leadley.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from David as 10/10. I am pleased the information provided allowed you to make the perfect choice of BMW to fit your needs. I know David will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 January 2025
Made the whole process easy.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased the team made the process of purchasing your new BMW with us an easy one. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 January 2025
Very happy from start to finish, all down to David Leadley who was excellent throughout the whole process.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased David looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 April 2025
Poor courtesy clean
09 April 2025
Communication was brilliant, service was brilliant, and the two ladies in the front desk organising everything were absolutely great!
09 April 2025
Diagnosed repaired in a short time job done.
09 April 2025
No issues. All on time. Very good ckean and valet after a free car health check. Excellent all round
09 April 2025
Very efficient
09 April 2025
I am happy with the service, but not happy with the amount of times the vehicle is coming in, and the fact you always disconnect the dashcam.
09 April 2025
I can not fault there work
08 April 2025
Good service
08 April 2025
As above, the location was relaxed; yet professional. Lloyd Ncle far outperformed another BMW site in the North East I have recently dealt with.
08 April 2025
Couldn't fault the service
07 April 2025
My car was in for a Safety recall, and the service was completed ahead of time
07 April 2025
Lee booked me in. A quick brew and we were all sorted
05 April 2025
Am very satisfied and will be back
04 April 2025
As above
04 April 2025
Couldn't have been better and more helpful
04 April 2025
Through the app, it recommended I needed an oil service with a health check which is what I thought I was getting however after dropping keys/vehicle off I received a call saying I need a major service. App needs to match what vehicle needs.
04 April 2025
Helpful and efficient
03 April 2025
Purchased a 5 year vehicle service plan due to high quality service provided by Sarah Caisley
03 April 2025
The diagnostic charge of £180 +VAT is extortionate considering I detailed the electrical fault myself and explained it to the service department
03 April 2025
Diligence, communication, professionalism and friendliness were all first class. I has absolute confidence in the team resolving the issues apparent with my vehicle.
03 April 2025
The service staff were exceptionally knowledgable, friendly with great communication throughout the process
03 April 2025
All went well and got my car back within the time frame
03 April 2025
Super attentive
02 April 2025
I reported that there was corrosion on one of my wheels and was told by the service advisor that it wasn't covered by the warranty. I disputed this with him and the service manager over heard our discussion and intervened.
02 April 2025
You were advised when the booking was made the reason for it. You failed to check that you had the necessary parts in stock. The vehicle was off the road for an additional 24 hours because of this.
02 April 2025
Finished the job at the agreed time
01 April 2025
See above
31 March 2025
As above
31 March 2025
As per answer to question 1
31 March 2025
Very friendly staff no fuss my only issue is the cost
30 March 2025
From start to finish it was first class. It was an inconvenience putting the car in for 2 days but thankfully I did not have too much on
30 March 2025
Very happy
29 March 2025
Brilliant, the needed what it needed and BMW completed the service.
29 March 2025
What to expect was explained and carried out without delays.
28 March 2025
All staff we spoke to wanting to help and assist where needed.
27 March 2025
Although, the repair was carried effectively. A scratch was evident on tailgate. However this was removed after polishing.
27 March 2025
Quick and thorough.
27 March 2025
The service itself was carried out in quick time. They diagnosed problems after I had told Danni my concerns. They fixed the problems and the car feels like new. Danni was great at communicating and explaining what was happening.
26 March 2025
Quality service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2025
Car serviced as required
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
My car is working perfectly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your BMW is working perfectly after it's recent visit with us. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
No complaints completed the service on time. The car was cleaned
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased all work was completed within the timescales agreed and that you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Its ok not so great but there is one service is best they inform all information on time wha they do what they going to do. my drivetrain problem i m not happy with there solution there is no light or no notification but i fill on driving the problem
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know our Service Manager has contacted you with all information relating to the Drive Train issue and the solutions that we have provided. Please don't hesitate to get in touch if you require further clarification. Regards, David Stuart - Head of Business
25 March 2025
Fix was completed on the day which is good - however the service light, from November 2024, is still on the dashboard which I was told would be reset.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased your BMW was fixed on the day however sorry to hear that the Service Light is still showing on your Dashboard, I know one of the team has made contact with you to resolve this. Regards, David Stuart - Head of Business
25 March 2025
Fast and efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was fast and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Kept me informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the team kept you informed on all progress throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Seamless service from all at Lloyds
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit was seamless. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Knowledgeable, helpful colleagues that make you feel looked after
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be knowledgeable and helpful and that you were made to feel 'looked after' during your time with us. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Very helpful and professional
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful and professional. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Polite well informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and they kept you fully updated throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Professional attention to detail
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team professional with great attention to detail. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
A bit impersonal checking in to a machine
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. On your next visit please do opt to speak with one of our Service Advisors rather than 'Self Check-In' Machine. Our 'Self Check-in' works perfectly for many customers looking for a 'no fuss, speedy check in' however many of our customers still opt for a more leisurely, personalised check in . Regards, David Stuart - Head of Business
24 March 2025
Work completed to timescale ,staff supportive unfriendly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed and you found the team to be supportive and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Good service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Every one was happy to help with any questions I had
Response from Lloyd Newcastle Upon Tyne
Thank you for you feedback and Star rating. I am pleased the team were all happy to help and answer all any questions. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Issue was resolved.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the issue on your BMW was resolved to your satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Excellent communication throughout the service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased the communication throughout your visit was excellent. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Sarah on the service desk was so helpful and understanding
22 March 2025
Friendly and informative
22 March 2025
No problems
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Star and rating the service you received from the team as 10/10. I am pleased your visit went well with no problems encountered. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
Completely satisfied. Good chat with service desk and was easy talking w/James.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased James looked after you so well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
I was kept informed by polite and friendly staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and friendly and that they kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
No complaints at all
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you had no complaints from your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
All completed on time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
This is one of the few businesses that fully understand what customer service means. Excellence in all they do.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful comments and for providing us with Five Star. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Fast and efficient service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was fast and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Very good
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Danni was amazing and very kind to kept me up to date with what was happening with my car during its servicing/mot
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found Danni to be 'amazing and kind', keeping you fully updated throughout the day. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Service carried out for good price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit went well and you found our prices to be competitive. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
Easy check-in and work was completed on time.
17 March 2025
.
17 March 2025
Customer service staff Danni. Very helpful excellent service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Danni provided you with a helpful and excellent service. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
The lasses dealt with were great very professional
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, it is much appreciated. I am pleased you found the team to be 'great' and very professional. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
Car running satisfactory now
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
The complimentary wash and valet wasn't entirely thorough. Quick vacuum of the boot would have made it complete
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am very sorry that your complimentary Wash and Vacuum was not to our usual high standards, please let us know when you are next passing and we will certainly book you in to have this completed again. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
They knew what vehicle was in for and its past history. Contacted me when work was completed. Far better than some that I've used in the past.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Always brilliant. Wouldn't change to another dealer
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty. Also a big thankyou for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visits always go well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Very friendly helpful local dealership. My car was repaired in a timely fashion and at a fair price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be friendly and that the repair was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
Very happy
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you left the Centre happy. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
Dani and her twin sister are always excellent and provide very high levels of customer service. Polite, friendly and always a pleasure to deal with
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you always find Danni and her twin Carla to be 'excellent, polite and friendly' always providing you with high levels of customer service. I know they will be delighted with your comments. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 March 2025
Seamless car back by lunchtime
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was 'seamless'. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 March 2025
Very experienced and friendly staff and talked you through the full process
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you appreciated how experienced and friendly the team were during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
12 March 2025
All staff very helpful and friendly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found all staff helpful and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 March 2025
Always a pleasure visiting and dealing with staff at Lloyd, friendly welcome, efficient service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you always find your visits with us a pleasure. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Very polite and friendly staff. Very easy to book my car in and lovely and comfortable facilities whilst waiting.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and friendly and that you are able to enjoy or comfortable facilities whilst waiting. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
The service was quick and easy
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was 'quick and easy'. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Only issue I encountered when I got my car back is that the front passenger floor mat was dirty. And dirt markings inside door handle. And before I received video when vehicle is being checked, but this time I did not receive any email about it.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am very sorry that our complimentary Wash and Vacuum did not live up to our usual high standards, we will certainly share this with the team to improve going forward. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Car in and out ina day
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Hard to fault
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Kept me fully informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the team kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Staff very friendly and helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be friendly and helpful. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Kept informed as to progress during the day and received quote for service plan very quickly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased the team kept you fully updated throughout the day and quoted for a service plan in a timely manner. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 March 2025
The overall experience was perfect.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your overall experience with us was perfect!. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
It was a very long day but am glad it was all sorted saving me a second trip.
07 March 2025
Very helpful work completed on time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful and that all work was completed on time. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
No issues, quick completion and kept up to date
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased all work was completed in a timely manner and you were kept fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Great communication and professionalism
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be professional and that they provided great communication. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Great service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
05 March 2025
Great, friendly service. Complimentary car clean inside and our really good and appreciated.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you received a 'great, friendly service' and you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 March 2025
.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
From Entering To Leaving Totally Kept Up To Date And Everything Was Exsplained. Many Thank's.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
Great staff
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
Helpful considerate understanding
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful, considerate and understanding. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
It's excellent, very prompt,efficient & address Ed all my queries
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2025
As a first time customer with Lloyds Newcastle I was highly impressed.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am delighted that you were impressed with the service levels you received and we look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Good service.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Mot and new tyres fitted all seems to be fine .
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Efficient, professional, friendly and the staff went
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased you found the team to be efficient and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
I'm very happy with the service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
No room for improvement, already at the excellent level for service.
01 March 2025
Everything went to plan
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 February 2025
Not happy being charged £150 for estimate for job being done. Sump being done today at a charge of about £1000. It was done in October 2020 at £571 . Not happy as it is nearly double.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know a member of the team has been in touch with you to confirm and clarify our pricing regarding your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 February 2025
professional service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 February 2025
Seamless service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2025
Service done and car washed at the time agreed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 February 2025
Lockers are a great addition to a quick check in
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you were able to make use of the 'Self Check-in' - they are definitely a big hit with our customers looking for that 'quick' check in although We still have a full compliment of Service Advisors for extra assistance if required. Regards, David Stuart - Head of Business
25 February 2025
Great customer service. Helpful staff and always happy to help with any queries I had.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team helpful and always to help with any queries. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Great customer service and very easy process
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you received a great customer service from the team. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Very satisfied very comfy place to sit and wait for my car
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you were able to enjoy 'Isetta Bar' whilst you waited for the work to be completed on your BWM. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Straightforward process with local dealer Lloyds after long wait for parts availability
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was straightforward. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating, Please accept my apologies your visit did not live up to our usual high standards on this occasion. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
I think more interested in new buys.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am sorry that your visit did not live up to our usual high standards on this occasion. We will certainly use your feedback to improve going forward. Regards, David Stuart - Head of Business
23 February 2025
I returned to get a tyre fitted but was told to leave the car which I could not but was just a miss understanding.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Pleas accept my apologies for any mis-understandings during your visit. I am pleased this was resolved. Regards, David Stuart - Head of Business
23 February 2025
Carla Conlon delivered excellent customer care.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing Carla with 5 Stars for the service she provided you with.I know she will be delighted. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2025
Good service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you received a good service during your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2025
Good treatment
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased you were happy with the treatment you received whilst in our Centre. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 February 2025
Great customer service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 February 2025
Friendly from start to finish with fantastic communication. Nothing was too much trouble
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased the team provided you with great communication throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 February 2025
Very good service.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 February 2025
Before my service the washer fluid light had been on for a couple days indicating that a top-up was required. This was marginally topped by BMW at the service just to remove the indicator light. This promptly came back on 2 days later. Poor service
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards, we will certainly use your comments to improve going forward. We do hope to be able to welcome you back in the future. Regards, David Stuart - Head of Business
18 February 2025
No issues
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
Just a pleasure to visit this dealership.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
Service went like clockwork and far working perfectly well despite its age x
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
My Z4 was in for a recall and I love my car, it is a second hand I treat myself to when I retired and the work was carried out with such ease for me by being looked after so well by your staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
Staff were helpful, recall took a little longer than hope but the BMW eye camera I have installed had all leads disconnected and hadn't been re-connected when I collected the car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies that the leads to your 'eye camera' were not re-connected. We will certainly use your comments to improve going forward. Regards, David Stuart - Head of Business
18 February 2025
Very customer focused. Friendly and efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased you found the team customer focused, friendly and efficient. Regards, David Stuart - Head of Business
18 February 2025
Really efficient and helpful staff
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found the team to be efficient and helpful during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
Really great service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 February 2025
Service was completed promptly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your Service was completed in the time scales agreed. Regards, David Stuart - Head of Business
18 February 2025
Informed in good time about the recall, all was done quickly & with a courtesy car there was no disruption
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased all work was completed in a timely manner and you were able to make full use of the Courtesy Car provided. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 February 2025
Work was completed on time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, I am pleased all work was completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 February 2025
When I go to Lloyds it is a pleasant environment. I can sit and wait comfortably. Staff are pleasant and helpful.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. I am pleased you found our Centre to be a pleasant environment to wait for work on your car to be completed. Regards, David Stuart - Head of Business
13 February 2025
Everything is always made so easy and hassle free just what you need.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased the team made your visit easy and hassle free. Regards, David Stuart - Head of Business
13 February 2025
Service reception advisor (James Wright) was prepared to accomodate and act on specific requests.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. I am pleased James was able to accommodate and act on your specific requests. I know he will be delighted with his personal mention. Regards, David Stuart - Head of Business
12 February 2025
I had to cancel my morning collection as I had a dentist app I'd forgotten about. I phoned up to cancel and arranged to drop the vehicle off. The message didn't get through to the driver who still came to pick my car up.
12 February 2025
Simply cannot find anything to complain about.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10, it is very much appreciated. Regards, David Stuart - Head of Business
11 February 2025
Efficient friendly service on time taking less the one hour while I waited
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 February 2025
Excellent communication, understandable user concerns and provides best possible viable finance option eith repairs and fixes
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased the team were able to provide best possible finance options to meet your requirements. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 February 2025
From booking to having the service done was seamless
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased your visit was seamless. Regards, David Stuart - Head of Business
11 February 2025
All aspects of the service were professional and Danni kept me fully informed at every stage.
11 February 2025
It's very clear that there is a culture of putting the customer's needs front and centre ??
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 February 2025
Technical service fine just wanted to make one comment for feedback.I don't like being referred to as
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback, We have tried to make contact with you to discuss your comments further. Regards, David Stuart - Head of Business
10 February 2025
see above
Response from Lloyd Newcastle Upon Tyne
Thank you for your your feedback and Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 February 2025
Service Assistant on top of her game, being quick and very efficient.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the Service Advisor you dealt with quick and very efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 February 2025
Arranged the correct service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 February 2025
They treat him very well
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased your visit went well. Regards, David Stuart - Head of Business
09 February 2025
As above
09 February 2025
As above
09 February 2025
Very satisfied with the service at Lloyd Newcastle-professional and efficient. However, my dashcam was removed and left carelessly on the backseat instead of being reattached, which was disappointing and could have been handled with more care.
09 February 2025
The vehicle was fully completed on that day and the garage keep you updated the progress of the vehicle repair.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 February 2025
Failings as above. Staff always very nice to deal with.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, I am pleased you always find the team at Lloyd Newcastle very nice to deal with however I appreciate your frustration with the lack of part availability around the BMW Network and for this I am sorry. We do hope to see you again. Regards, David Stuart - Head of Business
09 February 2025
I would have bee100% satisfied if they had reconnected my dash cam after the service. It is now still disconnected and I will have to drive to the BMW service centre to get it reconnected.
08 February 2025
Lee Blades is my 'go to' person as he provides professional and personal service consistently.
08 February 2025
Excellent service
08 February 2025
Quick and easy, kept up to date with the progress at all times
08 February 2025
Instructed not to wash, but still washed. Thought it might have included a check on tyre pressures
08 February 2025
Recall was a 2 day job, MOT and remedial works were completed on time.
08 February 2025
Looked after. Respected. Listened to. Good service
07 February 2025
Would have been five if the faults had been fixed
05 February 2025
Perfect experience
05 February 2025
Superb
05 February 2025
Car got recalled for airbag so much appreciated getting work dun for free and service plus car wash as well thanks ??
04 February 2025
Very polite and helpful throughout did exactly what they said they would while they had my car
04 February 2025
While the car was returned in working order, contacts from the service desk did not always paint a consistent picture of what was wrong and estimates of when my car would be returned were very vague.
04 February 2025
Communication is generally excellent. Call out to Danni who calls daily with updates and takes good notes of anything that is unusual. Paint shop call out to Patrick who is very personable, knowledgeable and reliable. High standard - thanks.
04 February 2025
Work carried out as required
04 February 2025
Extremely satisfied.
03 February 2025
The delivered everything promised and on time
03 February 2025
Previous comments fully explained
02 February 2025
One star deducted because of shortage of parking space when I arrived on site. It was my first visit, so unsure if I could double park, if there was a further car park. Other than that, all staff helpful, polite and friendly
02 February 2025
I was greeted by a lovely lady called Fern, in turn she directed me to my service advisor Lee Blades, great touch. Lee Blades was fantastic, as he talked me through my tyre replacement process.
02 February 2025
All ok
02 February 2025
As always the reception and service was quick and efficient and Carla Conlon was particularly helpful!
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Carla as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 February 2025
Great service got parts quickly. Kept me updated
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 January 2025
Good communication, prompt service. Always a pleasure to deal with Lloyds Newcastle.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you always receive good communication and prompt service when you visit. Regards, David Stuart - Head of Business
30 January 2025
Professional & courteous customer care from Lee and his colleagues at Lloyds BMW Newcastle
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Lee and his colleagues looked after you so well during your recent visit. I know he will be delighted that you have rated the services he provided as 10/10. Regards, David Stuart - Head of Business
30 January 2025
I was pleased that Lloyd BMW agreed to take my car in without a prior booking, but the suggested repair was unrealistic due to cost and time, and no alternatives were proposed, which was a little disappointing.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I am sorry to hear you felt the repair was unrealistic for you due to cost and time and that the team were unable to offer any alternatives that matched your requirements on this occasion. We do hope to be able to welcome you back in the future. Regards, David Stuart - Head of Business
30 January 2025
No issues .. the drop off box wasn't working so dropped keys off with staff which isn't an issue
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. Apologies that the 'Self Service Check In' was under repair on the morning of your visit - this is now back up and running again. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
30 January 2025
Like the car to have a BMW full history but cost is creaking up and up unfortunately.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, it is much appreciated. Regards, David Stuart - Head of Business
29 January 2025
Happy
29 January 2025
Overall, very good but I was surprised to be told at check-in there were two recalls on the car which I knew nothing about beforehand and which meant I had to make other arrangements as it may have had to stay in all day.
28 January 2025
Car was ready as expected
28 January 2025
Very expensive
28 January 2025
Good communication and polite knowledgeable staff
28 January 2025
We have a service warning on car Service not required as yet, we asked for warning to be removed No removed !!
27 January 2025
Cant fix my car, not interested, keep stringing us along.
27 January 2025
Call the car was repaired under warranty and returned having been thoroughly cleaned inside and out.
27 January 2025
Very efficient and staff were excellent.
27 January 2025
Car in for £ 200 + brake pads , then told it required brake discs,ok wear happens ,then rang and told your service person couldn't remove the wheels and would need new wheel locking nuts, car serviced regularly by bmw. .?..
26 January 2025
Car serviced and MOT'd efficiently and returned having been cleaned in pristine condition
26 January 2025
All went very well thanks.
26 January 2025
Didn't have any issues
25 January 2025
Perfect, informative service
25 January 2025
Very bad service, was told to wait in the waiting area for 30 mins which took 1.5 hours, no one came to me to offer me a drink or to apologise its taking longer than promised.
25 January 2025
We were told one Hour for the works but it took two.
24 January 2025
Extremely satisfied.
23 January 2025
Everything done as promised
23 January 2025
Find the customer service very argumentative. When confronted about a fault on their behalf, instant defensive attitude.
23 January 2025
Everything went well
22 January 2025
On the day everything was handled easily
22 January 2025
Courteous, effective service
22 January 2025
All simple and good although frustrating to do the pre service registration on line, then at the automatic system in the showroom then to get a phone call confirming the same information
22 January 2025
Friendly staff
22 January 2025
very good service Polite staff Prompt
22 January 2025
Good Service. Car was ready on time
22 January 2025
First class service
22 January 2025
Kept me updated, finished ahead of schedule.
21 January 2025
Since I moved to Lloyd they have always been a pleasure to work with and proved efficient in diagnosing any problems and treating them.
20 January 2025
Very professional manner of James Wright
19 January 2025
A mandatory safety recall which was fixed quickly. Also the service team were very helpful and easy to deal with.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the recall was completed quickly and you found the team to be helpful and easy to deal with. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 January 2025
Great service Kept updated
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased you received a great service and the team kept you updated throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 January 2025
Well looked after and kept informed throughout the day
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased you were looked after and kept informed throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 January 2025
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Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 January 2025
Complete professional service, kind caring staff ??
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you received a professional service during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 January 2025
Lloyds Newcastle have always treated me well
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, I am pleased you are always treated well by the team when you visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 January 2025
Girls on front desk were polite and very helpful. Both on arrival and when returning to pick the car up.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found the team polite and helpful during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 January 2025
I used to have a courtesy car but they now charge £20!
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. The £20 standard charge is to cover you on the insurance for the car whilst it is in your possession. We are always happy to provide a complimentary lift by one of our drivers to a local destination if this would work better for you in the future - this is a popular service so there can be delays whilst waiting for drivers to return. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 April 2025
This is the second car I have bought from Lloyds Newcastle. My husband also changed his car for a bmw last year and we would both recommend this centre.