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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 200 comments received in the last 90 days.
03 June 2026
Easy and good service
03 June 2026
Overall this has been a smooth, pleasant and easy process. Everything happened as it should and when predicted. The car is of course lovely.
03 June 2026
The customer service I received was outstanding. Peter and Carl were both highly accommodating and ensured the entire process was smooth, straightforward, and efficient. Their professionalism made for an excellent experience!
03 June 2026
Customer service at Lloyds BMW Newcastle was superb from start to finish. Nothing was too much trouble, and all my questions were answered clearly and patiently throughout the buying process. Greg, Tom and Mel in particular made the whole experience
02 June 2026
Very good service and very informative.
02 June 2026
I am very happy with the service provided by Alex C and Melanie. Not only were they friendly and welcoming, they both responded quickly to queries and were very knowledgeable.Alex has gone above and beyond to enable a smooth transition to the new car
02 June 2026
The salesman Greg Hawkins was really helpful at Lloyd BMW. Spot on
02 June 2026
Everyone involved was really friendly and helpful. The whole process from start to finish ran very smoothly.
31 May 2026
My new car was delivered on time. Some minor issues were attended to immediately and to my complete satisfaction. The handover process was dealt with efficiently with the settings of my old X5 being transferred to the new one. Overall, well done.
31 May 2026
David Leadly assisted with the purchase of my car, he went through everything involved and discussed best options for me. He was so helpful and as someone with little knowledge on cars he made everything so easy.
30 May 2026
Excellent service from start to finish. Felt very welcomed and the whole process seemed effortless. Fantastic customer service by Josh Ramshaw at the barrack road branch.
30 May 2026
Very friendly Andrew was not pushy
27 May 2026
Paul Dable was very friendly & helpful and explained the spec and features on the car perfectly. Nothing was a problem.
27 May 2026
The experience at Lloyd Newcastle from start to finish was fantastic. They took the time to listen to any questions and the process of trading a car in and receiving my new car was efficient, personable and very smooth.
25 May 2026
Paul was excellent throughout
25 May 2026
On our first day of walking into BMW Newcastle each and every member of BMW staff were genuinely helpful and willing to assist. Alex Curtis and Carl were our main contacts throughout the sale.
24 May 2026
Great communication - David was great throughout the process
16 May 2026
David Leadley went above and beyond to seal the deal
04 May 2026
Friendly knowledgeable staff
04 May 2026
Tom Heslop delivered a fantastic experience from start to finish. He was polite, friendly, and never pushy, securing the best deal possible while making the whole process simple and stress free.
04 May 2026
Whole journey of buying my car from Lloyds was pleasant and easy. From first call and reception answering to speaking to Paul and later Melanie. Great service and great deal. Thank you Lloyds Newcastle.
03 May 2026
Excellent service. David was very helpful and kept me fully informed throughout the process.
03 May 2026
Very pleasant environment supported by a professional and knowledgeable sales person
03 May 2026
I have purchased a number of BMWs. The first was from a different garage. I changed to Lloyds BMW in Newcastle because we were made to feel valued customers. On this occasion nothing had changed.
02 May 2026
Very well treated by all the staff. Made to feel like a king. Nothing was any trouble at all.
02 May 2026
Plenty of vehicles to look at and compare. Nothing was a problem to staff, who were very friendly, welcoming and attentive. Delivery of new car took 5 days. Car handover was a lovely experience and a thorough handover given.
28 April 2026
I am over the moon with the service and experience that I received I have had bad experiences in the past with other garages so this was a nice breathe of fresh air.
24 April 2026
I spoke to Alex on the phone and from the off he just understood my requirements. He was knowledgeable swift and did exactly what he said he was going to do so therefore this process was really smooth.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Positive feedback and Five Star rating. I am pleased you found Alex to be knowledgeable and that he did everything that he said he would ensuring the whole process of purchasing your car was really smooth. I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 April 2026
I was a walk in.... I was talking to salesman Tom Heslop within 2 mins.. Deal was struck within 30 mins... Tom was super professional and introduced me to a senior manager which made me feel great as a new customer, great customer service
21 April 2026
Great service and follow up on my requests to look at new cars. The team at Lloyd's especially Carl Palmer and later Paul Dable with the handover were very professional and made sure the process went smoothly. Also thank you to the reception team.
21 April 2026
Everything was done very professional
19 April 2026
All as expected
14 April 2026
The salesman and sales manager were both approachable and a pleasure to deal with
03 April 2026
Greg as always was very helpful, he listened to our needs and offered several proposals. The whole process from initial discussion to picking up our new car was perfect.
03 April 2026
Paul was welcoming and reassuring at every step of the process, explaining all of the complexities in a simple to understand ways. He did well to put up with me at the end of some very long, tiring days at work for me!
03 April 2026
The service from initial call from Alex Curtis to picking my new car up was seamless. Alex was extremely i formative and communicative throughout the process. His sales manager Carl was also excellent.
03 April 2026
Knowledge and helpfulness of Greg and Andrew
02 April 2026
Staff go above and beyond
01 April 2026
I found working with Greg very easy and very thoughtful in selecting the right car for me
31 March 2026
From entering reception i was greeted with professional polite staff who sorted me refreshments whilst they contacted Sean who i had an appointment with who then took me through various options to find out what i was looking for
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Sean and the Reception hosts as 10/10. I know they will all be delighted with their mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 March 2026
Excellent customer service by Sean Smith showed a great deal of interest in me as a person couldn't fault his knowledge & experience. Thanks Sean delighted
Response from Lloyd Newcastle Upon Tyne
Thank you so much for you Five Star rating and wonderful feedback. I am pleased Sean looked after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
30 March 2026
Good comms from Sean Smith throughout and all went seamless on collection day.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Sean as 10/10, I know he will be delighted with his personal mention. I am pleased you received good communication throughout your purchase experience and a seamless hand over. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 March 2026
Outstanding service from the sales team, especially Mel and Paul!
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. I am delighted that Paul and Mel looked after you so well during the purchase of your new BMW. I know they will be over the moon with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2026
excellent in all aspects
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. it is very much appreciated, We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2026
Great service & 2 of the loveliest people to deal with. Nothing was a bother to them and a credit to the company!
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback. I am so pleased the team looked after you and were able to find you the BMW you wanted at the best deal for you. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2026
Hand over went really smoothly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased to hear the handover of your new BMW went smoothly and to your complete satisfaction. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2026
Great service from the dealership
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you received a great service from the team during the purchase of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2026
I felt very satisfied with the whole experience at BMW, from our initial meeting with Paul and test driving the car to the delivery of the car itself. It was exceptional and we felt really taken care of.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and for rating the services you received from Paul as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2026
Third BMW I have purchased from Lloyd Newcastle, and on every occasion Tom Heslop has been fantastic.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you received a 10/10 service from Tom during the purchase of your new BMW, he will be over the moon with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2026
Great staff and impressive showroom. David Leadley was a pleasure to deal with and gave me a great new car experience in both ordering/regular feedback on delivery dates and amazing quality handover - pickup day fealt really special.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you David looked after you so well during the purchase of your new BMW and that your handover day was made special for you. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
14 March 2026
From start to finish, Greg provided an excellent customer experience. He was knowledgeable, patient, and genuinely helpful throughout the entire journey. Buying a new car can sometimes feel overwhelming, but Greg made the process straightforward
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service Greg provided you with as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 June 2026
Also helpful and friendly and once the service has been done, good clear advice
06 June 2026
Waited a little bit longer than expected. But looked after with refreshments in a nice showroom.
06 June 2026
Great professional team and timely completion of my BMW service.
05 June 2026
Helpful service and everything done in time
05 June 2026
Good communication and facilities while I waited for the work. Informed discussion about the works needed and consideration of clients viewpoint very much appreciated thank you.
04 June 2026
Very helpful and informative
04 June 2026
Professional and friendly service from Paul in sales.
04 June 2026
I only use Lloyds Newcastle to service my car because the service is 2nd to none. Staff are polite, always helpful.
04 June 2026
Car returned to me damaged - significant scratching to bodywork, headlights and alloys!!
03 June 2026
The process was marred by inefficiency , mistakes and delays
03 June 2026
Friendly, helpful staff & service was completed quicker than expected.
03 June 2026
Everything delivered as promised with charm and panache.
03 June 2026
Polite service advisor, clear explanations and courteous throughout.
03 June 2026
After advice from BMW connect my vehicle was booked in with a satnav problem , for a software update, They had previously advised it needed a map update (£80). I picked up the vehicle after the update (£150 ) result, no difference to the satnav.
03 June 2026
Mot Completed
03 June 2026
Danii was excellent and kept me well informed. Car was repaired quickly and cleaned. Thanks
03 June 2026
Very professional staff.
01 June 2026
Always reliable service with good communication .
01 June 2026
We needed something repairing and it was repaired
01 June 2026
The staff are very professional, and knowledgeable about their product.
01 June 2026
Extremely rapid response to my vehicle problem and excellent service throughout.
31 May 2026
Recently took my wife's car to Porsche for a service, in comparison the communication from bmw was so much better and linked up the service team to the customer. Something most garages don't do.
31 May 2026
Always excellent service from when you arrive to leaving
31 May 2026
Helpful staff
31 May 2026
Told tyres are legal at 12pm by service, told at 3pm they are not legal, told dashboard wiring loom done, but cant say how they got in dashboard, there are scratches on the dash. Asked for the car to stay for another 8 HOURS to change tyres
30 May 2026
All copleterd on tome Excellent service. Recommended additional work and successfully carried it out
29 May 2026
Very good customer service.
29 May 2026
Efficient service
29 May 2026
Fantastic service all round. Brilliant work on my vehicle and amazing staff. From.the young lady I dealt with atbthe counter all the way through. My car was returned to me in great shape and all they did was absolutely spot on. Can't recommend enough
28 May 2026
The service and the feed back was all good. When we got the car back it still was showing service inspection due 4/26. Also the battery for the remote was also indicating to be changed. Which should all of have been dealt with.
28 May 2026
Great service
27 May 2026
Service advisor was excellent keeping me up to date with the progress of the vehicle daily.
27 May 2026
Fantastic service as always.
27 May 2026
Great service as always Friendly and helpful staff
27 May 2026
I came for my cars 1st service. Pretty much brand new car... 5000mi.... honestly if you can't nail that you are in trouble.
27 May 2026
Great service, friendly staff, and a smooth experience from start to finish.
26 May 2026
We usually wait but instead we left the car Tues pm to be collected Wednesday noon. Tues pm we were told it was ready but when we came to collect it next day, it had not been valeted. We waited another hour but still the boot had not been cleaned.
23 May 2026
Great contact, good price, everything has been addressed correctly and all of the jobs were done quickly.
23 May 2026
Very good service, well, pleased.
20 May 2026
Booked, serviced, cleaned
20 May 2026
Completely satisfied, everyone was so helpful and friendly. Thank you to Danni who kept me updated throughout the day.
20 May 2026
Went in because the drivers seat was clicking when going round corners, mechanics couldn't identify it during the day but when I went out for a test drive I was able to point it out so it's booked in again to get it fixed
19 May 2026
Professional service from start to finish.
19 May 2026
Very satisfied, fitted my vehicle in at short notice and carried out works very promptly and professionally
19 May 2026
Outstanding customer service from start to finish.
19 May 2026
Excellent warm and welcoming greeting from Elle who really looked after me with some issues around the time needed and getting me a courtesy car. All the staff go out of their way to make you feel important. Visiting Lloyds makes me feel important.
17 May 2026
From the first contact to book the service,the staff throughout were polite and courteous, ensuring that everything was covered. The car was available for the time I needed it back, and received a call to tell me, it was also returned fully valeted.
17 May 2026
James and the service team dealt with my return for repair very efficiently, despite needing to order spare parts and me having to return the loan car and arrange another return for the heated seats in June this was no problem for the service crew.
17 May 2026
car was ready in the allotted time slot, even valetted. Very pleasant and helpful girl rang and notified me that i needed a new tyre which was discovered on the health check. Tyre in stock. First time at Newcastle branch. Better service than S'link
17 May 2026
Did the work in the time the stayed and Kept me informed of progress
15 May 2026
Service was excellent and everything was done on time
15 May 2026
I was promised that I will get complimentary car valeting and the end however it did not happen
13 May 2026
When booking the appointment I informed that it was a mobility car, and I had a hospital appointment at 1pm. I expected everything to be in place, but the authorisation had not been sorted, consequently the car was not ready at the time agreed.
13 May 2026
All wnet smoothly Jennifer was very attentive
13 May 2026
Seen quickly and efficiently, explained everything clearly
13 May 2026
Danni called regularly to provide updates and answer questions. Very helpful
08 May 2026
3 issues reported and fixed 2. The 2 fixed were both internal rattles. Will return for the outstanding headlight issue at a future date
07 May 2026
All excellent
07 May 2026
Made to feel welcome, went in for MOT only and it was carried out while i waited. Time passed by quickly, helped by comfortable surroundings and refreshments readily available.
07 May 2026
Efficient and polite
05 May 2026
Dani looked after me as usual and she was fantastic as she always is. While I was there she explained everything perfectly to me and kept me updated through out the day. Could not have asked for more, thank you again Dani. Paul
04 May 2026
Staff were very helpful and job was completed within timeframe given. A good selection of complimentary refreshments.
03 May 2026
Everything happened as promised
03 May 2026
From booking the appointment to the actual service I was always greeted by friendly welcoming staff, everyone i met there were so helpful!
02 May 2026
Excellent service from reception staff then transferred to Ellissa in the service department who was excellent, friendly and, efficient, kept us informed all of the time, excellent customer service and a lovely person to deal with.
02 May 2026
Everyone from the main reception to service department are so professional and pleasant great experience as always
01 May 2026
Very Satisfied as always
29 April 2026
My car had to stay in overnight bec you were unable to get a new tyre that day. I realise these things can happen. That isn't the issue here. I'm giving you 3 stars because of the cavalier attitude of the service receptionist. Not a word of apology.
28 April 2026
Prompt, very professional, very friendly absolute pleasure to deal with Sarah Caisley was brilliant.
28 April 2026
Staff are amzing and Sarah Caisley at Fenham really tailors thungs to me
27 April 2026
Everything went smoothly.
27 April 2026
He liked the check in on the computer
27 April 2026
Asked for work to be done as quickly as possible and staff obliged.
26 April 2026
My visit trip Lloyds was fgood. Needed two new tyres which were organised without any problem
26 April 2026
I had a waiting appointment and was kept informed as to progress.
26 April 2026
Wished I had been told when I booked the car in, how long it would take.
26 April 2026
Great communication. Hassle free. Great work
25 April 2026
Excellent customer service from start to finish.
23 April 2026
Service was very good and was available to book in at short notice. I was offered a vacuum and car wash which I accepted however when I collected the car, neither had been done which disappointed me.
22 April 2026
Friendly people and very considerate. Work didn't take long.
22 April 2026
No issues with the service provided.
22 April 2026
Wonderful service from Safron and Jennifer Carla and her sister, as always
22 April 2026
This service centre continues to operate at the highest standards of car service I have ever experienced. Faultless. I felt absolutely pampered for 2 hours while I waited for my car. You shouldn't be delighted with your staff.
22 April 2026
I did self check in then when I got there I was directed to an advisor just because I asked what time I could pick my car up, then the advisor just said end of day 5pm, seemed pointless should have just dropped keys to be told same thing no negotiate
22 April 2026
Alex went out of his way to make my visit easy
21 April 2026
All work completed on time as expected and excellent service from all staff
21 April 2026
Pleasant staff approach upon arrival and hassle free experience
21 April 2026
Quick. Efficient. Reasonable price. Helpful, cheerful, knowledgeable staff. And I like your coffee.
20 April 2026
Easy to make appointment that suited. Checking in easy and excellent communication about service itself and time of being able to pick up vehicle
20 April 2026
Efficient service and friendly staff.
19 April 2026
Car was ready earlier than stated. Kept up to date throughout. Staff were very friendly and professional.
19 April 2026
They are very professional and a joy to deal with . Service was great in communication
15 April 2026
Not able to do the work for another month as I require a courtesy car for the 2 days that they have the car and I live over 40 miles from the garage
15 April 2026
Polite knowledgeable informed in a timely manner
14 April 2026
The Centre responded quickly and efficiently to my problem, sourcing the parts and performing the repair the following day. Exemplary service from Assistant Service Manager Sarah Caisley.
14 April 2026
Car serviced at Lloyds for over 30 years.Always good and helpful especially now I do not drive to Newcastle.Thank you to everyone.
13 April 2026
Good communication before, during and after the service.
13 April 2026
Excellent service from everyone I spoke to.
11 April 2026
Prompts and accommodate
09 April 2026
Great staff, Especially reception. Great service.
09 April 2026
good service
09 April 2026
Reception staff and Service staff were very helpful and supportive on my visit
09 April 2026
Service was excellently performed but having arranged just to wait when booking for what would be a short time I was told all service technicians were on long jobs and it would be about 3 hrs . After some discussion BMW arranged taxis.
08 April 2026
Overall service was very good
06 April 2026
Service issue was efficiently handled (thankyou Jennifer). Only 4 stars as I had to chase progress around 15:30 as I'd heard nothing since dropping the car off at 10:00. I then had to call back again 15mins or so later.
05 April 2026
Good price match and excellent communication
05 April 2026
Excellent service Polite, effective, efficient. Thank you
05 April 2026
Excellent service from Beth Mclean
05 April 2026
I waited for my car and the centre was clean and welcoming. I had a complementary offer while I waited . The toilets were immaculately clean.
01 April 2026
I bought my car three months prior to the service and had to pay for the service. I was told by the staff they would look into it and they still haven't got back to me.
01 April 2026
Great service from the moment I arrived. I must mention the great service from Sarah very helpful and nothing was a problem
01 April 2026
Poor communication Poor quality work
31 March 2026
Brand new car with issues the next day which was really disappointing. The car was in the garage for 16 days as needed a new fuel pump and injectors. However service dept were amazing with Danny calling me every day with updates.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. Please accept my apologies for the time that your BMW was in our Workshop, I am pleased that Danni kept you updated daily with the progress. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 March 2026
Have attended this centre Barrick Road for at least 10 years , very proffessional set up ,directed to the disconcerning customer.
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty, positive feedback and Five Star rating. I am pleased that the team looked after you so well during your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
31 March 2026
Absolutely outstanding service from start to finish nothing was an issue really looked after by service staff and workshop and front of house 100% use again highly recommend
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. I am pleased your visit went well, so much so that you have rated the team with a 10/10 for their outstanding service. We look forward to welcoming you back ion the future. Regards, David Stuart - Head of Business
31 March 2026
Friendly staff, car was serviced in a good time whilst I waited
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service levels you received as 10/10. I am pleased you found the team to be friendly and that all works were completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 March 2026
Not the five star customer service i would expect or have had in the past
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies for failing to meet our usual high standards on this visit. Your feedback has been shared with our team to ensure we improve our communication surrounding time scales. We value your continued loyalty and are committed to restoring the premium experience you have come to expect from Lloyd Newcastle. Regards, David Stuart - Head of Business
29 March 2026
My car running well at this time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated and I am pleased that your BMW is running well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 March 2026
My current car has been into your dealership 3 times in the last year and twice, the dash cam has NOT been reconnected after the work has been carried out. There is not enough characters left to give my answer in full but im happy to be contacted.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that your Dash Cam was not re-connected after your visit. I am aware that our Assistant Manager Sarah has made contact with you directly to discuss this further. I hope this is resolved to your satisfaction. Regards, David Stuart - Head of Business
28 March 2026
Fast turn around and kept me updated.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service levels you received so highly. I am pleased all works were completed in the timescales agreed and the team kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2026
The service was carried out efficiently. The car was cleaned and tyre pressures adjusted correctly. There does not seem to be any issues post service.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased you were happy with the complimentary Wash and Vacuum and that all Tyre pressures were adjusted accordingly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2026
Car and App still showing service and oil change required
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. please accept my apologies that your car and app are still showing service, I know a member of the team has made contact with you to discuss this directly. Regards, David Stuart - Head of Business
25 March 2026
excellent service , friendly staff , good communication
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be friendly and that they provided you with an excellent service and good communication. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2026
There was either miscommunication or a misunderstanding with part of what my car was in for. It got resolved eventually but I had to push for that. I thankfully added a note when checking my car in, otherwise it would've been totally missed.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies for the miss-communication relating to the content of your booking. I have shared your feed back with the team to ensure we improve going forward. Regards, David Stuart - Head of Business
24 March 2026
Did what you said you would do and everyone went very smoothly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased all work was completed as requested and your visit went smoothly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2026
Original told it would be a 1 hour waiting appointment but when booking in was told it could be up to 2 hours
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies for the miss-communication relating to the timescales of your booking. I have shared your feed back with the team to ensure we improve going forward. Regards, David Stuart - Head of Business
24 March 2026
Made a mistake with by booking but Danni managed to sort things out for me with no bother. Appreciate the extra efforts from the service centre staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. Please accept my apologies for the time that your BMW was in our Workshop, I am pleased that Danni resolved this to your satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2026
Friendly and professional
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team so highly. I am pleased you found the team to be friendly and professional during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2026
Stag very good nice waiting area coffee excellent
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you were able to take advantage of our complimentary Coffee and snacks at Isetta Bar. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2026
Great service as always at Lloyd's.
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty, providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased your visits always go so well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2026
Good service
21 March 2026
Friendly, clean, no delays, excellent coffee and pleasant waiting area.
21 March 2026
Work specified carried out promptly. New problems identified and discussed with me.
19 March 2026
I paid £150 for a BMW diagnosis and was told to replace the swirl flap for £2,484. Instead, a local mechanic cleaned it for £240, fixing the issue. It seems BMW prefers costly replacements over simple repairs to maximise profit.
19 March 2026
Excellent team work and coordination First contact Alex Ends up doing a deal with Paul - a wonderful and sweet person With support from Melanie, Andrew, Greg!
18 March 2026
Easy informed process uptomdat on when car was ready and free car clean
17 March 2026
Nothing was a problem. Great service from Jennifer.
17 March 2026
Everything on time and track !!
17 March 2026
Staff were very polite and knowledeable
16 March 2026
It was all very easy.
16 March 2026
No issue with the work however the on screen check-in is poor. Said via telephone and at garage that I would be waiting on site during service, service was completed quickly but no one bothered to tell me car was ready, did get email that I saw later
16 March 2026
Professional services.
15 March 2026
Kept me informed and all issues sorted
15 March 2026
Took ages and was not informed about the delay.
14 March 2026
Service at dealership and service was faultless. I was quoted a price but was given a higher price when I arrived. BMW honoured the lower price without question. Proactively offered a calm and quiet space to work which was very much appreciated
14 March 2026
Good service
13 March 2026
The MOT and service was all very smooth, but I was not alerted to a defect identified in the MOT. This wasn't enough to fail the MOT, but should have been pointed out.
13 March 2026
Very easy experience. All staff pleasant and helpful. And went out of their way to help organise taxi. Coffee. Thank you.
FIND Lloyd Newcastle BMW
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:30 - 18:30
- Sat:8:30 - 17:30
- Sun:11:00 - 16:00
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:00 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:00 - 18:00
- Sat:8:30 - 13:00
- Sun:Closed
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:8:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0191 2220686
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
Address
- Barrack Road, Newcastle Upon Tyne, Tyne and Wear, NE2 4LE
Opening Hours
- Mon–Fri:9:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01912838776
Newcastle upon Tyne as well as surrounding areas including Gateshead, Morpeth, Hexham and Prudhoe
04 June 2026
Very quick and efficient as well as quick responses.