Delivered exactly what they said they were going to do and at a fast rate
Thank you for your comments, I am pleased the team were able to complete the work on your BMW in the time scales agreed. Regards, David Lewins - Head of Business
Excellent friendly service
Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business
From booking in to collection all went fine.
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business
Once at the dealership everything was dealt with well, and Sarah was great and kept me updated throughout.
Thank you for your positive comments and Star Rating. I am pleased Sarah kept you updated throughout. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business
Knowledgeable and efficient staff who kept me informed in relation to the servicing of my vehicle
Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Wasting my time saying job was done when I went to collect job not done
Thank you for your comments. I am sorry there was some miscommunication on this visit, I know our Service Manager has been in touch with you to discuss this. Regards, David Lewins - Head of Business
As above
Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Lee, the service advisor was very thoughtful, considerate, listened to the explanation of the problem and what was required to exchange cars on completion of the work on the DPF. So that the broken spring on the other X3 could be replaced.
Thank you for providing us with Five Stars. I am pleased Lee looked after you so well. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Job done in timescale stated. Missed coffee, not Lloyd to blame (COVID 19)
Thank you for your comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business
Always been efficient and helpful
Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business
First Class servicr
Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business
STAFF ALWAYS HELPFUL
Thank you for your comments and Star rating. Regards, David Lewins - Head of Business
Nothing negative to say
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business
Yep. Great service! Always on tome, fast, efficient. No issues at all!
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business
Excellent service
Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business
work completed satisfactorily and on time
Thank you for providing us with Five Stars, it is very much appreciated. Regards, David Lewins - Head of Business
Work carried out as expected with no issues or hassle
Thank you for your comments, I am pleased all work was carried out as you expected with no issues. Regards, David Lewins - Head of Business
Never let me down
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
Tremendous service ! Due to social distancing, Lloyds were not providing a taxi service as in the past, and so my car was collected from my home (on time) and returned to me after completion - absolutely fantastic customer service !
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
Good service from Service Dept ( Lee Blades )
Thank you for providing us with Five stars it is very much appreciated. I know Lee will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
I was very impressed under the current circumstances how well the visit to Lloyds went.
Thank you for your positive comments and Five Star rating. I am pleased that you felt comfortable visiting our Centre under the current circumstances. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Despite not having a booking the service dept went out of its way to rectify the faults on my car. I would like to acknowledge Freddie Bond's efforts in not only getting my car's problem resolved, but also his dealing with BMW and keeping me informed
Thank you for you positive comments and Five Star rating. I know Freddie will be delighted with his personal mention. We look forward to seeing you again soon. Regards, David Lewins - Head of Business
Excellent service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Up front staff very polite felt looked after
Thank you for your comments. I am pleased you were looked after during your recent visit. Regards, David Lewins - Head of Business
called in see if car safe to drive told ring booking office car can be seen on 15th. need to be mobile told ring assistance which did not go well ended up with 2 cars cars over weekend rang Lloyds Monday to pick car up told I had to ring assistance
Thank you for your comments. I know our Service Manager has been in touch to discuss your feedback. Regards, David Lewins - Head of Business
I didn't buy the car from Lloyd but I was treated like I was one of their customers . They also found a small unexpected problem with the car, Lee from service phoned to let me know and it was fixed the next day.
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
With the COVID-19 situation I was really concerned. But when they came to work Sarah Robinson, Melanie Hutchinson and Lauren Brown made my experience pleasant and exciting.
Thank you for providing us with Five Stars and rating your experiences as 10/10. I know Sarah, Melanie and Lauren will be delighted with their personal mentions. Regards, David Lewins - Head of Business
Kark Morrison was attentive informative and very helpful.
Thank you for your positive comments, I am pleased you found Karl to be attentive, informative and helpful throughout the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Very smooth process
Thank you for your Five Star rating, I am pleased you found the process of purchasing your new BMW very smooth, we look forward to seeing you again in the future and wish you many happy motoring miles. Regards, David Lewins - Head of Business
Perfect service very helpful couldn't fault a thing
Thank you for your wonderful comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Dealt with Karl Morrison, very helpful throughout buying process, they were able to meet my requirements regarding product specification and price. In view of expected Government shutdown, they pulled out all the stops to get the car to me.
Thank you for your positive comments. I am pleased you found Karl to be helpful throughout the purchase of your new BMW and he was able to ensure delivery just before the government lockdown. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Lloyd Newcastle
Newcastle Upon Tyne
