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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Michael Waldon

Accountant

Paul Whincup

General Service Manager

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

Alan Maddison

Retail Sales Manager

Melanie Hutchinson

Retail Sales Manager

Richard Willis

Used Car Sales Manager

David Holmes

Retail Sales Manager

Paul Kennedy

Retail Sales Manager

Carl Palmer

New Car Sales Executive

Tom Heslop

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

New Car Sales Executive

Peter Clark

Used Car Sales Executive

Chris Hermann

Used Car Sales Executive

David Robinson

Used Car Sales Executive

Ewan Botcherby

Used Car Sales Executive

Nigel Carr

Used Car Sales Executive

Paul Souter

Used Car Sales Executive

David Leadley

Local Business Development Manager

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Hannah Robinson

Senior Receptionist

Fiona Knapton

Showroom Host

Zoe Brook

Showroom Host

Ian Huntley

Service Manager

Lee Blades

Service Advisor

Freddie Bond

Service Advisor

Sarah Caisley

Service Advisor

Nicolle Christie

Service Advisor

Tony McPhail

Senior Technician

Stephen Sixsmith

Technician

Stuart Sharp

Technician

Connor Bell

Technician

Jake Marrs

Technician

Jake Barrass

Technician

Ian Lloyd

Assistant Parts Manager

Steven Renshaw

Parts Advisor

Kevin Thompson

Parts Advisor

Craig Davison

Parts Advisor

Elliot Eddmonds

Customer Service Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No issues good service

Service
Thankyou for providing us with Five Stars and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

service with a smile- very friendly staff and knowledgable - focused on customer satisfaction

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be friendly and knowledgeable. Regards, David Lewins - Head of Business

Efficient handling of unexpected fault from booking to diagnosis & eventual fix

Service
Thank you for your positive comments. I am pleased you found the team to be efficient in diagnosing and rectifying the fault on your BMW. Regards, David Lewins - Head of Business

First class treatment by service reception.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Booked in met by pleasant service staff who kept me informed on my vehicles progress

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team pleasant and that they kept you fully updated throughout the day. Regards, David Lewins - Head of Business

Cleaned the car when service completed and on time!

Service
Thank you for your positive comments and Five Star rating. I am pleased you were happy with the service and the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Special mention and credit to Nicole. She worked tirelessly to reach a satisfactory conclusion.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Nicole will be delighted with her personal mention. Regards, David Lewins - Head of Business

As my car was picked up and delivered after work was completed very satisfied with the service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again soon. Regards, David Lewins - Head of Business

no problems at all with service

Service
Thank you for your positive comments and Five Star rating. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Ellie was brilliant in managing people, communicating detailed updates, dealing with a 3rd party company and following the cases through to resolution.

Service
Thank you for your Star rating and positive comments. I am pleased Ellie looked after you so well during your visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Quick and easy

Service
hank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very helpful and worked with me to resolve a complicated matter. Also kept me informed and didn't tell me any false information

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Car returned promptly and cleaned and all surfaces switches etc given a wipe with a Dettoll or similar cleanser .

Service
hank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Always attentive, tasks carried out effectively, car returned looking very clean inside and out.

Service
Thank you for your positive comments. I am pleased you found the team attentive and that you were happy with the complimentary Wash and vacuum. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Easy to deal with - excellent service

Service
Thank you for providing us with Five Stars. I am pleased you find us easy to deal with and you received an excellent service on your visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Saffron was very professional and thorough; engaging she took responsibility in clarifying the position/situation which assured me that the issue would be resolved. Sarah, service advisor, was consistently outstanding throughout the 2 visits,

Service
Thank you for your positive comments and Five Star rating. I am pleased both Saffron and Sarah looked after you so well. I know they will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Excellent service, what else can I say.

Service
Thank you for your positive feedback and Five Star rating, it is much appreciated, Regards, David Lewins - Head of Business

I have consistently good, personal service and have had a number of cars from this dealership

Service
Thank you for providing us with Five Stars. I am pleased to hear you always receive a personal service when you visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I would highly recommend Lloyd BMW as they are friendly, keep you informed of how long they will need the car, and are usually on time.

Service
Thank you for providing us with Five Stars. I am pleased you find the team friendly and that they always keep you updated. Regards, David Lewins - Head of Business

Although not all the parts were available on the day for my warranty repair, the service team quickly arranged a courtesy car and made the process very easy.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. Regards, David Lewins - Head of Business

Sarah was brilliant and the lad who fixed my car did a great job.

Service
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

The work was started on time and completed when promised. I was offered a vehicle wash but declined due to lack of time The young lady I dealt with was very professional. She kept me informed of the progress throughout my visit

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Service was done in time allocated, phone call to let me know it was ready and car was clean

Service
Thank you for your comments and Star rating. I am pleased the Service was completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Our sales assistant, Peter Clark was fantastic in every sense of the word - a very professional chap.

Service
Thank you for your positive comments and Five Star rating. I am pleased Peter Looked after you so well. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Well organised great staff

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Efficient and friendly

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Service from Lloyd Newcastle staff was very good with regular progress updates from the service rep. Also the level of honesty concerning the work that needed carrying out and the speed with which it was completed was good.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Couldn't ask for any more in terms of service etc.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Fitted in extra services on the day and completed on schedule.

Service
Thank you for providing us with Five Stars. It is much appreciated. Regards, David Lewins - Head of Business

Handled my service fast and efficiently. Car was cleaned on pickup and everyone was friendly

Service
Thank you for your positive comments and Five Star rating. I am pleased your service was dealt with fast and efficiently and you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Nice showroom. Service and MOT done on time. Car washed.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

A special mention to service advisor Mr Lee Blades, for his professionalism, throughout the day @ Lloyds

Service
Thank you for your positive comments and Five Star rating. I am pleased Lee looked after you so well. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Informed when the car would be ready when dropped off and a fit was as informed

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Service carried quickly whilst I waited on the premises

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

The contact with Sarah made you feel you were the only customer that she had to deal with.outstanding! Great at her job!

Service
Thank you for your wonderful comments and Five Star rating. I am pleased Sarah looked after you so well and I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Freddie Bond managed everything on time and was able to communicate on email so I didn't have to wait long

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Prompt trouble free repair

Service
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business

Did exactly what they say

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

The lady that looked after me was extremely helpful

Service
Thank you for providing us with Five Stars and rating your visit with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

The best main dealer in the north east

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Job completed quickly and to high standard. Courtesy car provided. Dealership were accommodating to the fact that I had a significant distance to travel to/from (3-4hrs) and therefore it was key to be completed on the day in as short a time as possib

Service

Sarah Caisley, as always, was excellent to deal with, & a great help.

Service
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well and I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Car dropped off job done ready with a smile on time. Other dealers should take a leaf out of Lloyd BMW's book.

Service

As above, excellent customer service from Freddie and initially Lee.

Service
Thank you for providing us with Five Stars, I am pleased Freddie and Lee looked after you so well during your visit. I know they will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Even in these difficult times I was made to feel an important customer.

Service
Thank you for your positive comments. I am pleased the team were able to make you feel valued during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Once Sarah Caisley became involved it was a totally different experience, She was helpful, apologetic for the two day mission I had to do for a simple job and filled me with what was a diminishing faith in Lloyds Newcastle.

Service
Thank you for your comments and Star Rating. I am pleased Sarah looked after you so well and your feedback allows us to relook at our current processes and make the necessary adjustments to ensure our customers are at all times receiving the very best service. We look forward to seeing you again. Regards, David Lewins - Head of Business

Everything very straightforward

Service
Thank you for providing us with Five Stars, I am pleased everything was straight forward during your visit. Regards, David Lewins - Head of Business

Car serviced under the All For Free Offer, representative (Robbie) provided full update after the service and the car was returned on time washed and vacuumed as promised.

Service
Thank you for your positive comments and Five Star rating. I know the team will be as delighted as I am with your feedback. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very friendly and flexible

Service
Thank you for your comments and Five Star rating, I am pleased you found the team to be friendly and flexible in their approach. Regards, David Lewins - Head of Business

My wheel trim was dispatched quickly

Service
Thank you for your comments. I am pleased you received your delivery in a timely manner. Regards, David Lewins - Head of Business

Reminder emails.. customer contact. Booking complete.. service completed as planned.. within time allotted.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Seamless experience

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Excellent, knowledgable & efficient.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

I waited around whilst servicing was being completed. Good surroundings and facilities with free refreshments. I was kept up to date throughout by my service rep. Service was quick and to a high quality (including wash)

Service
Thank you for providing us with Five Stars. I am pleased the team kept you up to date and you were able to enjoy our Centre whilst you waited. Regards, David Lewins - Head of Business

Service was started promptly, once I had arrived for appointment, and completed in good time. Price was as quoted when booking and service assistant was pleasant and polite.

Service
Thank you for your positive comments and Five Star rating. I am pleased your service was completed in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Polite and professional and everything was easy.

Service
Thank you for providing us with Five Stars. I am pleased you found the team to be polite and professional. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service team are very efficient, will do anything to help!

Service
Thank you for your positive comments, I am pleased you found the team efficient during your visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The staff are very helpful, and go out of their way to make sure everything is right. I really enjoy using Lloyd Newcastle.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Lee in the service department was exceptional

Service
Thank you for your positive comments and Five Star rating. I know Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

Fast and efficient

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

I was kept upto date with everything that was going on with my vehicle. Freddie was great to deal with and came highly recommended.

Service
Thank you for your positive comments. I am pleased Freddie looked after you so well during your visit, he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Great service.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

Easy, everything was fine

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Problem sorted and pleasant staff

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Easy drop off and collection process. Carver turned to me cleaned and on time

Service
Thank you for your comments and Five Star rating. I am pleased you found our drop off and collection process easy and that all works were completed in the agreed time scales. Regards, David Lewins - Head of Business

Service completed on time as stated. Service receptionist was very helpful and very obliging.

Service
Thank you for providing us with Five stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Very helpful

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I am pleased you found the team to be helpful. Regards, David Lewins - Head of Business

Service done on time with advice and explanation.

Service
Thank you for providing us with Five Stars. I am pleased the work carried out on your BMW was explained fully and completed in the time scales agreed. Regards, David Lewins - Head of Business

Service was good

Service
Thank you for your Star Rating. I am pleased your visit went well. Regards, David Lewins - Head of Business

Friendly professional service. Just great.

Service
Thank you for providing us with Five stars and rating your experience with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Excellent assistance from Sarah Caisley and mechanics to rectify the problem. Shows empathy with customer and has excellent knowledge about BMW procedures to rectify problems

Service
Thank you for providing us with Five stars and rating your experience with us as 10/10, I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

Alan Gibson gave detailed explanation of work needed and how it would be carried out. Gave me confidence that work would be done to levels expected from BMW recommended workshop.

Service
Thank you for your positive comments and Five Star rating. I know Alan will be delighted with his personal mention. Regards, David Lewins - Head of Business

Easy & reliable service carried out. Stress free and hassle free.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

I tuned up at the allotted time left the car, sat and read my magazine, and the car was returned to me at the promised time....no problem...no stress

Service
Thank you for providing us with Five Stars. I am pleased your BMW was ready within the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent service. I have a warranty issue which is being dealt with very efficiently.

Service
Thank you for your positive comments and Star rating. I am pleased the team are dealing with the Warranty issue on your BMW. Regards, David Lewins - Head of Business

Excellent service by the staff

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Communication brilliant

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Excellent friendly customer service

Service
Thank you for providing us with Five Stars. I am pleased you found the team to be friendly and that they offered an excellent customer service. Regards, David Lewins - Head of Business

Great service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Very happy with this service / MOT, decent price, garage is very friendly - Nicole was great, very easy to deal with and showed genuine interest in the car!

Service
Thank you for your positive comments and Five Star rating. I am pleased Nicole looked after you so well during your visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Very polite, very friendly and very helpful

Service
Thank you for your positive comments. I am pleased you found the team to be polite, friendly and helpful during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I am always thoroughly looked after by Lee - hes the best thing since sliced bread.

Service
Thank you for you positive comments. I am sure Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

Flexibility in accommodating my diary for a car service at the outset. Pleasant and courteous staff - I think it was Sarah Caisley that managed my appointment on the day. The car was given a welcome valet and I was informed by phone when it was ready

Service
Thank you for your positive comments and Star rating. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

The service was completely hassle free.

Service
Thank you for providing us with Five Stars. I am pleased your service was hassle free. Regards, David Lewins - Head of Business

Absolutely no problem at all - could not have been better!

Service
Thank you for providing us with Five Stars, it really is much appreciated. Regards, David Lewins - Head of Business

Great service and communication

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Need the car fixed which was done effortlessly

Service
Thank you for your positive comments and Five Star rating. I am pleased your BMW was fixed to your satisfaction. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent service staff and knowledge

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Work done under warranty was completed to a high standard and efficiently.

Service
Thank you for your positive comments. I am pleased the work was completed under the warranty and to your complete satisfaction. Regards, David Lewins - Head of Business

Friendly, professional people delivering what customers ask for, in time and to cost.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very polite and efficient experience.

Service
Thank you for your positive comments and Star Rating. I am pleased you found the team to be polite and efficient. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

they are perfect

Service
Thank you for your lovely comments and Five Star rating, it really is much appreciated. We look forward to seeing you again. Regards, David Lewins - Head of Business

Staff courteous and helpful

Service
Thank you for providing us with Five Stars. I am pleased you found the team to be courteous and helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service desk dealt highly efficiently with my appointment and service requirements.

Service
Thank you for providing us with Five Stars, I am pleased you found the team to be highly efficient. Regards, David Lewins - Head of Business

I had no issues whatsoever, I was kept informed at all times. What they said they would they did. My car was ready on time and even had free wash.

Service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date and did what they said they would. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Again good service and was kept up to date with the actual service

Service
Thank you for your positive comments. I am pleased the team kept you up to date throughout the day. Regards, David Lewins - Head of Business

Exceptional sevice

Service
Thank you for providing us with Five Stars for your recent visit. Regards, David Lewins - Head of Business

Great service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Freddie is outstanding.

Service
Thank you for providing us with Five Stars and rating the service you receive as 10/10. It really is much appreciated and I know Freddie will be delighted with his personal mention. Regard, David Lewins - Head of Business

service was carried out in the time promised

Service
Thank you for your positive comments and Five Star rating. I am pleased your Service was completed in the time scales agreed. Regards, David Lewins - Head of Business

Knowledgeable advice

Service
Thank you for providing us with Five Stars. I am pleased the team provided you with knowledgeable advice during your visit. Regards, David Lewins - Head of Business

I was given an opportunity to see via a short video what was wrong with the car. I was able to understand fully what had happened.

Service
Thank you for your comments and Star rating. I am pleased you found the CitNow video helpful in understanding the issue with your BMW. Regards, David Lewins - Head of Business

No problems

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

see above and in addition the superb customer service from Nicole Christie.

Service
Thank you for your positive comments and Five Star rating. I am pleased Nicole looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Excellent service

Service
Thank you for your positive comments and Star rating. Your feedback is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good to deal with you s bmw Lloyd

Service
Thank you for your positive comments, it is much appreciated. Regards, David Lewins - Head of Business

As above. Great service staff.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

I had a problem with the starting system on my X3. The car was picked up dead on time, and the service department were excellent, communicating progress, arranging a loan car when mine needed parts not immediately available, and always helpful.

Service
Thank you for your wonderful comments and Five Star rating. I know the team will be as delighted as I am with your feedback. Regards, David Lewins - Head of Business

Service advisor was very helpful, the two techs I spoke to were very knowledgeable and professional and my car was ready when stated.

Service
Thank you for providing us with Five Stars. it is much appreciated. Regards, David Lewins - Head of Business

Easy to book in and car ready on time

Service
Thank you for your positive comments. I am pleased you found booking with us easy and that your BMW was ready in the time scales agreed. Regards, David Lewins - Head of Business

Everything got done which was needed so no complaints

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

The staff told me what they did to my car

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

attentive service agent

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Nice and simple..

Service
Thank you for providing us with Five Stars. it is much appreciated. Regards, David Lewins - Head of Business

You set very high standards and live up to them

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

very comfortable waiting area and the service was carried out including my MOT without any problems

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Any problems are solved as soon as possible.

Service
Thank you for your positive comments and Five Star rating. I am pleased all problems were solved in a timely manner. Regards, David Lewins - Head of Business

Excellent customer service

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

I needed two new tyres replacing and were sorted in minimum time and car was washed and cleaned too

Service
Thank you for your positive comments, I am pleased the tyres were fitted in a timely manner and you were happy with the complimentary Wash and Vacuum. Regards, David Lewins - Head of Business

It is always very good to deal with the service department

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Carl Palmer is first class, always kept me fully informed and checked understanding throughout.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Carl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Great customer service

Sales
Thank you for providing us with Five Stars, it is much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Delivery was slightly delayed but only due to outside problems. Great service as ever

Sales
Thank you for your positive comments and providing us with Five Stars. I am sorry there was a slight delay with the delivery even if was outside of our control. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Always good staff

Sales
Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Happy with purchase and delivery but must admit disappointed new car has mechanical problem that needs replaced/fixed

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Friendly staff and a very slick set up, car handover was great and all my purchasing and trade in options were clearly explained

Sales
Thank you for your positive comments, I am pleased you found the team friendly with all trade in options being very clearly explained. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent service

Sales
Thank you for providing us with Five Stars. I am pleased you received excellent service from the team, I know they will be as delighted as I am with your comments. Regards, David Lewins - Head of Business

Had a great experience and the staff delivered from start finish and it was an easy process

Sales
Thank you for your positive comments and Five Star rating. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The centre delivered on all aspects of the purchase requirements.

Sales
Thank you for your positive comments and rating your experience with us as 10/10. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Very good service

Sales
Thank you for your Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Great service

Sales
Thank you for your comments and Five Star rating, it it very much appreciated. Regards, David Lewins - Head of Business

Staff were very attentive and listened to what I wanted in a new car. Ross kept me up to date throughout the whole process.

Sales
Thank you for your comments. I am pleased you found the team to be attentive and that Ross kept you updated throughout the purchase of your new BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Extremely helpful throughout the whole process of buying my car, would highly recommend the Centre and the sales person (Mr Carl Palmer).

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Carl will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

This is the 2nd vehicle I have purchased from Lloyd BMW Newcastle and returned there because of their customer experience.

Sales
Thank you for your positive comments and continued loyalty. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Carl Palmer at Lloyd BMW Newcastle has looked after me for more than a decade. He is a fantastic salesman and really cares about getting me in the right car

Sales
Thank you for your wonderful comments and Five Star rating. I am pleased Carl always looks after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The salesman was exceptional and was most helpful in describing the various functions on the new car

Sales
Thank you for your positive comments and Five Star rating. I am pleased he Sales Executive looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I was constantly updated with the process of my car. Nothing was too much. I loved that Emma made me feel so special with the grand reveal!

Sales
Thank you for your positive comments and Five Star rating. I am pleased Emma kept you updated throughout the Sales Process and that you made to feel so special during your handover. I know Emma will be delighted with her personal mention. Regards, David Lewins - Head of Business

Carl was able to answer all our questions and helped us set up the MyBMW app to get the most out of the new car. He kept us informed throughout the whole process.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Carl kept you updated throughout the Sales Process. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Good staff

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Completely satisfied with sales experience from start to finish. Professional, courteous sales team who genuinely appreciate customer loyalty

Sales
Thank you for your positive comments and Five Star rating. I am pleased you were looked after so well during the purchase of your new BMW. Regards, David Lewins - Head of Business

Tom worked hard to get something that fit the requirements

Sales
Thank you for your positive comments and Five Star rating. I am pleased Tom was able to find a car that suited your requirements. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Lauren Roberts kept me informed all through the sales process and answered all questions promptly.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Lauren was able to answer all of your questions and that she kept you fully updated. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Excellent salesperson who I dealt with

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Lauren was very friendly and helpful and kept me updated

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found Lauren helpful and that she kept you fully updated. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Very professional

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I am pleased you found the team professional whenever you visit the Centre. Regards, David Lewins - Head of Business

We can say, without reservation, that Lauren and Alan made us feel valued, putting our requirements first. They listened to our needs and circumstances and, as a consequence, were able to guide us to the car that best suited us.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Lauren and Alan looked after you so well during the purchase of your new BMW. I know they will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Great service from the sales executive from start to finish

Sales
Thank you for your positive comments and Five Star rating. Regards, David Lewins - Head of Business