Lloyd Newcastle
Newcastle Upon Tyne
ABOUT LLOYD NEWCASTLE.
At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.
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David Lewins
Head of Business
David Stuart
General Sales Manager
Paul Whincup
General Service Manager
Michael Waldon
Accountant
Keith Donaldson
Parts Manager
David Brewis
Bodyshop Manager
Anthony Kenny
New Car Sales Manager
David Holmes
Retail Sales Manager
Melanie Hutchinson
Retail Sales Manager
Chris Johns
Retail Sales Manager
Richard Willis
Retail Sales Manager
Nikki Walby
Senior Service Advisor
Lee Blades
Service Advisor
Sarah Caisley
Service Advisor
Freddie Bond
Service Advisor
Lauren Stevenson
Service Advisor
Lois Turnbull
Service Advisor
Rachael Kendall
Customer Relations Manager
Carol Jackson
Customer Service Manager
Emma Robb
Dealership Host
Fiona Knapton
Dealership Host
Victoria Cook
Dealership Host
Hannah Connell
Dealership Host
Carl Palmer
Senior Sales Executive
Alan Maddison
New Car Sales Executive
Tom Heslop
New Car Sales Executive
Karl Morrison
New Car Sales Executive
Sarah Robinson
New Car Sales Executive
Lauren Brown
New Car Sales Executive
Peter Clark
Senior Sales Executive
John Graham
Used Car Sales Executive
James Eadington
Used Car Sales Executive
Chris Herrman
Used Car Sales Executive
David Skeen
Used Car Sales Executive
Gavin Thompson
Used Car Sales Executive
Ian Huntley
Service Manager
Mark Harwood
Senior Technician
Stephen Robson
Senior Technician
Kevin Miller
Technician
Darren Liddle
Technician
Steven Sixsmith
Technician
Ian Lloyd
Assistant Parts Manager
Andrew Finlinson
Parts Advisor
Michael Brown
Parts Advisor
Kevin Thompson
Parts Advisor
Steven Renshaw
Parts Advisor
Elliot Eddmonds
Parts ApprenticeCUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Have always had a good experience - this time was no dfferent
Thank you for your positive comments. I am pleased that you always have a good experience when you visit. We look forward to seeing you again in the future. Regards, David Lewins- Head of Business
Everything ran very smoothly and I was well looked after
Thank you for your positive feedback. It is pleasing to hear that everything ran smoothly and the team looked after you so well during your recent visit. Regards, David Lewins - Head of Business
Courteous service, but for the second time running the work overran and I was left without a car when I needed one
Thank you for your comments. I am sorry that the work on your BMW over-ran on this occasion, please accept our apologies. Regards, David Lewins - Head of Business
Did everything they promised
Thank you for your positive comments. I am pleased to hear the team did everything they promised they would do. Regards, David Lewins - Head of Buiness
The staff doing their correctly
Thank you for providing us with Five stars, it is much appreciated. Regards, David Lewins - Head of Business
Had tyres replaced & wheel nuts were missing!!! However didn't notice until I'd left garage!!!!
Thank you for your comments. I know our Service Manager has been in touch to discuss your feedback. Regards, David Lewins - Head of Business
Both service and sales explained everything very clearly
Thank you for your Five star rating. I am pleased that both the Service team and the Sales Team were able to explain everything clearly to you. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Service reception was excellent and the girl was extremely communicative and genuine I'm really sorry that I don't remember her name Car came back the cleanest it's ever been I have previously not given 5 stars because it's been rushed
Thank you for your positive comments and Five star rating, it is very much appreciated. Regards, David Lewins - Head of Business
Lloyd Carlisle staff were very friendly and helpful and the service was quick and the car was presented very well when returned.
Thank you for your comments and for providing us with a Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
Work done was great, only reason it's not a 5 is a part had perished or been broken so I had to wait 3 days for my car to be finished.
Thank you for your feedback. I am sorry there was a delay in waiting for your BMW to be completed due to unforeseen parts having to be ordered. Regards, David Lewins - Head of Business
Sarah was great. Got the car back before time and a great all round experience. 5 stars!
Thank you for your Five Star rating. I am pleased you received your car back sooner than anticipated. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business
Lloyd's pointed out that a rear brake pad sensor was loose and damaged and felt there was no urgency to fix it ! As with an oil leak !
Service Advisor was excellent (Freddie Bond).
Thank you for your positive comments. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business
The MOT Service was efficient and carried out while I waited in the 1.5 hours. The only thing that wasn't done was a wash and hoover. I was in a hurry to set off for London so needed the car asap.
Quick,helpful and efficient.
Car problem resolved
Thank you for your comments. I am delighted your car issue was resolved. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Phoned me as agreed when car was ready so could pick up asap
Thank you for your Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business
The service desk staff were very welcoming and the work was carried out efficiently. I remained at the centre, which is a very pleasant place for a short wait.
Continuation of a long term relationship and excellent deal on new car
Excellent customer service
It met expectations although slightly longer than the 15 minutes I was told on the phone.
Very helpful and friendly staff. Would definitely recommend this dealership to friends and family.
No issues
Service ethic was extremely poor. Just didn't want to help unless they were pushed to. It was so bad, there was no possible excuse.
I tend to see both garages the same as they both do an excellent job and we could not fault them The lift into Newcastle is an added bonus and very much appriecated
The experience was excellent with the exception of one person (a lady) who didntnseem t know anything. I was subsequently told I she was the wrong person to talk to. I must say Lois was excellent.
They were at hand to answer any queries and always very happy to help
great service
was told it was free but then it wasn't in the end.
Lloyd BMW have always given an excellent sales and service experience to me.
There were no complaints or problems.
The staff where all very pleasant and helpful and the service on my car was very reasonably priced compared to other dealers in the area.
Nothing was a problem and I wasn't made to feel like I was putting anyone out.
Thank you for providing us with Five Stars and rating your experience as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
It's taken a few weeks to fix my car, but the team at Lloyd BMW have gone the extra mile to hopefully fix the issue, Freddie on the service team has been great! Couldn't do enough!
MOT carried out but: 1 Not contacted while car with garage to ask if i wanted exhaust work carried out when identified but just an advisory note when cllected. 2 Clean was good but rear compartemnt not cleaned
Car was in due to recall and health check was given. Service sent through a video of health check that was inaudable.
Easy to book and a swift service
Overall a fantastic service from start to finish everyone in the business we're really friendly and approachable.
Car cleaning was basic and not very thorough when judged against Jaguar and Mercedes and Suzuki.
The car was given a full check and no issues were found
Job done as described and no additional costs.
The customer service was very good, the staff helpful and attentive at all times, but the fault was not fixed. Also slightly disappointed in the lack of a curtesy car as I ended up in a rented small Citroen. This was not Lloyd's fault.
Lloyds were very good. If they had told me, when I booked the car in with them, that they would require my own USB stick to update the maps it may have saved any problems and also saved time but they didn't.
Woukd have been nice if the winter wheels were cleaned off after fitting
Not at all, I had to force the issues to get anywhere. Dealing with different people each time and just generally very awkward. Ian in parts was v good though, much nicer and more informative than sales and service people.
Pleasant staff with a great environment to be in as a BMW enthusiast. Great snacks and drinks also available which my son particularly enjoyed. Always a nice time visiting a genuine BMW dealership.
Friendly staff and great service
The day after the service and safety check while driving my car the low coolant warning came on and I had to find a garage to buy some antifreeze and top up the coolant which took approximately 2 pints. Not very good at all is it.
My vehicle tyres were sorted quickly . Your team ensured my car was returned in a clean and prepared manner
The service in itself was fine but totally not happy with how the service reception team handled this.
everything went very well,excellent service from the front desk
communication excellent
Very well looked after. Lift into Newcastle and back again. check in smooth and easy, staff very friendly and helpful.
The team has vastly improved since my previous time I have been
No hassle, the car was returned to my house when we were on a short holiday. No surprises. Apart from the point below I thought I was well looked after
Waiting an extra 80 minutes is not acceptable. I was told if a vehicle was still on the ramp from the day before then that vehicle would have to be finished before they started on mine. If that is the case then I should have been that. I was not.
Work done right and completed on time
From walking through the door and being greeted by the girls on the desk, booking the car in on the service desk and being taken to my preferred destination.
Great service. The only improvement would be that I was a little unclear how the collection and delivery service would work in advance, but it was great.
Excellent knowledgeable and courteous staff
Great service and the problem was fixed
Every courtesy shown to make visit a pleasure.
Good service - what you'd expect from BMW. Much better than previous experiences
Thank you for your star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
My Bluetooth no longer works!!!!
Video explaining concerns was sent during the service.
Thank you for your comments and Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
Could be a little more cost competitive versus the price of services offered from other local establishments using genuine BMW parts
Thank you for your comments. Your feedback is important to us and will be taken on board. Regards, David Lewins - Head of Business
Had the use of courtesy car so very little inconvenience to day, staff where great friendly helpful, received video update from technician .
Thank you for your Five star rating and your positive feedback. It is much appreciated. Regards, David Lewins - Head of Business
Work carried out in a timely manner.
Thank you for your positive comments. It is pleasing to hear that the work to your BMW was completed in a timely manner. Regards, David Lewins - Head of Business
Brilliant dealership
Thank you for your positive comments and Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
Fact
Service top rate staff very helpful
Thank you for your wonderful comments and providing us with Five stars, it is very much appreciated. Regards, David Lewins - Head of Business
Lee in servicing department is an excellent example of ensuring customer service is delivered with 100% satisfaction
Thank you for your positive comments. It is pleasing to hear how well Lee looked after you during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Car goes like a dream, service was good on the car. However i am still not happy my name was lost in your system not once but twice. I did make an inquiry to purchase the BMW 8 serious got a quote to purchase new car tried to negotiate no one called
Thank you for your comments. I am sorry to hear that your name was lost in the system, I have now checked our records and your details are certainly up to date. I know our Sales Executive Hannah had made many attempts to contact you in relation to your inquiry on the 8 Series with no success, I will ensure she continues to attempt to make contact and we look forward to seeing you again soon. Regards, David Lewins - Head of Business
A very professional experience.
Thank you for your comment. It is pleasing to hear that you received a professional experience on your recent visit. Regards, David Lewins - Head of Business
All needs catered for
Thank you for your Five star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business
Lois Turnbull was very helpful.
Thank you for your Five star rating. I am pleased you found Lois to be helpful during your visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business
Lloyd phoned me last week for a recall and they needed the car for half a day, not a problem my son delivered the car at 9-30am He was dropped home 1 hour later, he was phoned at 4pm to be collected car had fault , arrived back to us lunch next day
Thank you for your comments. I am sorry to hear that your car was with us longer than initially intended. I know our Service Manager contacted you in relation to this this. Regards, David Lewins - Head of Business
Broken sunroof is not covered by warranty
Very
As above.
No issues. They were professional at every step
Thank you for providing us with Five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Very satisfied. Everything was dealt with swiftly and very professionally.
Thank you for your positive comments, I am pleased that everything was dealt with swiftly and in a professional manner. Regards, David Lewins - Head of Business
They went out of their way to help and the fitter stayed on to do the job and get us back on the road for our holiday
Thank you for your positive comments. I am delighted to hear how well the team looked after during your recent visit. Hope you enjoyed your holidays! Regards, David Lewins - Head of Business
I have been dealing with Lloyds Newcastle since 2012 and have never had cause to be any thing other than completely satisfied with attention to detail and professionalism.
Thank you for your comments and your continued loyalty. I am delighted that you are always completely satisfied when you visit our Centre. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Impeccable service.
Thank you for providing us with a Five star rating, I am delighted to hear you received impeccable service whilst you were with us. Regards, David Lewins - Head of Business
Your staff are always cheerful and could not be easier to talk to even if you don't have thousands to spend there and then. I have never felt well that was a waste of time they just point you swiftly in the right direction and off you go refreshed.
Thank you for your positive comments. It is pleasing too hear that you always find the team to be cheerful and helpful when you visit. Regards, David Lewins - Head of Business
Service was completely within 90 minutes and at a reasonable cost
Thank you for providing us with Five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Was exactly as expected.
Always kept up to date with progress
Thank you for your comments and Five star rating. I am pleased the team always keep you up to date with the progress of your BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Very good service. Freddie on the service team always helps out. Appreciate the free coffee whilst you wait, the courtesy lift to and from home when waiting for a car, the car being cleaned inside and out during a service. Proper service!
Thank you for your positive comments. I am delighted to hear how well Freddie looked after you during your recent visit, I know he will be pleased with his personal mention. Regards, David Lewins - Head of Business
Just the all round smooth service and helpful staff especially from lee!
Thank you for your positive comments, I am pleased your visit went well and that Lee was helpful throughout. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
After referral to supervisor my car was collected from my work address NE43 7AL, close to the A69. I was informed this is also outside of your usual postcode coverage.
Thank you for your comments. We do offer complimentary pick up and collections within a 12 mile radius however we are always happy to drop customers either in town or at the Metro Centre whilst their car is being serviced if they choose not to wait in our Centre. I do appreciate your feedback in relation to this and will take your comments on board. Regards, David Lewins - Head of Business
First class as always can not do enough to accommodate your needs
Thank you for your comments. I am pleased that you found your visit to be first class, I know the team will be as delighted as I am with your feedback. Regards, David Lewins - Head of Business
as above
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
The staff were friendly and helpful particularly the drivers who offered a taxi service to home and back to the centre.
Thank you for your comments. It is pleasing that you found the team to be friendly and helpful during your recent visit. I know our drivers will be particularly happy with their mentions. Regards, David Lewins - Head of Business
Service was very improved and faultless.
Thank you for your positive comments and for providing us with five stars, It is much appreciated. Regards, David Lewins - Head of Business
Friendly helpful staff but unfortunately car was not ready at the requested time (nearly an hour late)
Thank you for your comments. I am sorry that your BMW was not ready for collection at the requested time, we will use your feedback to improve the services that we offer. Regards, David Lewins - Head of Business
Car could have been cleaned properly
Thank you for your comments. I am sorry to hear that you were not completely satisfied with the complimentary wash and vacuum on this occasion, your feedback will help us to improve our services going forward. Regards, David Lewins - Head of Business
I would expect the oil to be changed but unsure if it's has been done.
Thank you for your comments. The oil was changed on your BMW as part of the Oil Service, we can certainly re-issue a copy of the works completed for you. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Five star service
Thank you for your comments, I am pleased you value the Five star service that we offer. Regards, David Lewins - Head of Business
Consistently high quality of workmanship completed by a dedicated staff, nothing is ever too much trouble and the car is always returned in an immaculate condition. The whole building is clean and comfortable especially the waiting area.
Thank you for your positive comments and five star rating. I am delighted to read your feedback and I know the team will be as pleased as I am. Regards, David Lewins - Head of Business
Customer care is good
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
Sales enquiry was left with Chris who would
The service fell short
Thank you for taking time to offer your feedback, it is much appreciated. Your comments will certainly help us to improve the service that we offer going forward. Regards, David Lewins - Head of Business
Looked after my needs
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
My car is now back on the road and is a pleasure to drive again. A nice touch was that the BMW guys cleaned the car as well.
Thank you for your positive comments and five star rating. I am delighted your BMW is a pleasure to drive again and that you were happy with the complimentary wash and vacuum. Regards, David Lewins - Head of Business
3 Year warranty check and MOT carried out. Day after the Adblue warning came on. Thought fluids could have been checked as part of this and don't expect it to be filled automatically, but option would be good and also sales for yourselves.
Thank you for your Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
Visit was to have a minor service (brake fluid change) and carry out first MOT. Both were completed without any issues.
Thank you for providing us with Five stars for your recent visit, it is much appreciated. Regards, David Lewins - Head of Business
Poor wash,dried poorly leaving water stains on bonnet
Thank you for taking time to offer your feedback, it is much appreciated. Your comments will certainly help us to improve the service that we offer going forward. Regards, David Lewins - Head of Business
The customer care and attention on arrival was superb. The same could not be said about the departure - I was shown to the door and given the keys and pointed in the direction of my car in the car park. A debrief on the work done would have been nice
Thank you for your feedback, I am sorry to hear that you were not shown to your car and that the Advisor did not provide a breakdown on the works carried out. Your comments will certainly help us to improve our communication in this area. Regards, David Lewins - Head of Business
Booked in for 1st service . 90 min slot . Easy process . Clean car good to go
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
My issue was dealt with in a very timely manner.
Thank you for providing us with Five stars, I am pleased the work was carried out in a timely manner. Regards, David Lewins - Head of Business
Problem fixed while I waited.
Thank you for your Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
Incorrect information on the report. Didn't seem very interested in my queries about it.
Thank you for taking time to offer your feedback, it is much appreciated. Your comments will certainly help us to improve the service that we offer going forward. Regards, David Lewins - Head of Business
My repair was carried out the same day and i was offered transport between the dealership and home whilst the work took place.
Thank you for your positive comments and Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
The warranty repair to faulty usb socket was done and took two visits. Repaired on second visit but after taking away I discovered the satnav was not working. Took a third visit to sort. Ok cars are technically more challenging these days.
Thank you for your comments, I am sorry that you had to return twice to have the fault fully repaired on your BMW, your feedback will certainly help us to improve our services going forward. Regards, David Lewins - Head of Business
Very satisfied with the experience.
Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
I am always impressed at the level of interest and motivation to welcome clients to both the showroom and service centre. In my opinion all employees communicate effectively to get the best outcome for their customers.
Thank you for your positive comments and wonderful feedback. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Great staff, great service
Thank you for providing us with Five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
General service, liked the video of inspection (extend please), tried to help but lack of knowledge. (Struggled with type of oil for car, what the battery condition check meant and wanted to do a £3k repair when it was done only 40k miles ago
Thank you for taking time to offer your feedback, it is much appreciated. Your comments will certainly help us to improve the service that we offer going forward. Regards, David Lewins - Head of Business
Good communication throughout
Thank you for your comments. It is pleasing you received good communication from the team during your recent visit. Regards, David Lewins - Head of Business
Absolutely 1st class service. Nothing is a problem or issue and the one to one dedication is second to none.
Thank you for providing us with Five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Friendly efficient service
Thank you for your comments. It is pleasing you found the team to be friendly and efficient during your recent visit. Regards, David Lewins - Head of Business
Our sales consultation was very professional but personal to us.
Done every I have asked and nice service staff
No follow up. No explanation provided to some questions. Usually a lower amount financed at a lower APR should give you a lower monthly payment compared to a significantly higher amount and APR, though this was not the case for the offer provided.
Thank you for taking time to offer your feedback, it is much appreciated. Your comments will certainly help us to improve the service that we offer going forward. Regards, David Lewins - Head of Business
Stuck to time scale. Had no issues
Attended to promptly and efficiently
Truly a customer focused company
Very happy with the service indeed as usual. Been using this dealership for over 25 years
Nothing was a problem for the staff Lee the receptionist (I think that's his name sorry) was very very good with a relaxing manner
My car was repaired and an alternative car was provided for me while mine was out of action.
made customer feel at home
Lee sorted everything out well for me
good service and friendly staff
The service received, normally excellent, could have been improved. All of the service staff were watching a TV screen in an office - no one was watching the sales floor. I waited for service but eventually had to ask one of the reception staff.
Faultless !
Thank you for providing us with five stars, it5 is much appreciated. Regards, David Lewins - Head of Business
Could not fault the customer service highly recommended
Lloyd's looked after me from beginning to end with a personal service Car was presented back very clean
Friendly and knowledgeable sales team
you have decided to cancel the "pick-up car" service you had for collecting and returning cars for service - this was a big plus - now gone, I may decide to change garage, as it is a long journey for me to drop off/pick up for service
No Hassel and the car was ready on time.
Arranged service promptly, car was complete when said it would be.
I have been dealing with Lloyd Newcastle for a number of years and the customer service is excellent. If they can keep getting me good deals I will always get my car through them. The whole purchasing experience was very smooth and enjoyable
Thank you for your positive comments. I am delighted the team always look after you and you find the purchasing experience smooth and enjoyable. Thank you for your continued loyalty. We look forward to seeing you again in the future. Regards, David Lewins- Head of Business
Am very satisfied and happy
Thank you for providing us with Five stars and rating your experience as 10/10. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
The process of taking my part exchange and the quick supply of my new vehicle was very efficient.
Thank you for your positive comments, I am pleased that the whole process of purchasing your new BMW was quick and efficient. Regards, David Lewins - Head of Business
the attention to detail provided by Tom Heslop and Anthony Kenny was second to none
Thank you for providing us with Five stars and rating the service you received as 10/10. I know both Anthony and Tom will be delighted with their personal mentions. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
Following on from my reply in Question 1 / Lauren deserves a pat on the back as she also took on board our concerns and issues we had from our previous purchase of a new BMW - may I add different BMW management on that occasion / and delivered
Thank you for your wonderful comments. I know Lauren, Lee and Mark will be delighted with their personal mentions. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Love the car. Fair price. Helpful staff.
Thank you for your positive comments. I am pleased your received the car you love for a fair price and the team were all helpful during the purchase. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
From the moment of walking into the centre I was greeted with a warm welcome, Tom Heslop was great to deal with and had a professional approach. Tom kept me up to date with the process until picking up my M4 and was a pleasure to deal with.
Thank you for your wonderful comments. It is pleasing that you received a warm welcome into the Centre and Tom kept you up do to date throughout the Sales Process for your new M4. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Everyone was so friendly and helpful, taking time to answer my questions, and reassuring me every step of the way. I was given plenty of time to choose my car, and was treated so well. I know that I will carry on getting support, now the car is mine.
Thank you for your positive comments. I am delighted you found the team friendly and helpful and they were able to answer all of your questions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Great customer service!!
Thank you for providing us with Five stars and rating your experience as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
salesman was patient and knowledgeable
Thank you for your comments. I am pleased that the Sales Executive was patient and knowledgeable during the purchase of your new BMW. Regards, David Lewins - Head of Business
It was overall satisfactory experience at Lloyds BMW during purchase and delivery of the car.
Thank you for your comments, it is much appreciated and we will take your further feedback on board. Regards, David Lewins - Head of Business
Kept informed, helpful, available, curteous
Thank you for your positive comments and Five star rating, it is much appreciated. Regards, David Lewins - Head of Business
We have been assisted by Anthony Kenny at Lloyds Newcastle for a great number of years. He is a brilliant BMW brand ambassador and always manages to make you feel special - before, during, and long after taking delivery of a new vehicle. Faultless.
Thank you for your wonderful comments. It is pleasing to hear how both Anthony and Karl made you feel during the purchase of your new BMW, I know they will be delighted with their personal mentions. Thank you for your continued loyalty. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
I knew what i wanted, and would not settle for any deviations, and got it, and more.
Thank you for your positive feedback and Five star rating, your comments are much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
very happy
Thank you for providing us with Five stars and rating our services as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
This is my 5th consecutive new BMW over the last 12 years... I have always been expertly guided through every step by Carl Palmer, Carl's knowledge professionalisms has played a huge part in why I have remained so loyal to Lloyd's BMW.
Thank you for your positive comments. I am pleased that Carl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
Who would ever say they are completely satisfied? But I'm very very satisfied with the experience ??
Thank you for your positive comments, I am delighted that you are satisfied with your experience during the purchase of your new BMW. Regards, David Lewins - Head of Business
Couldn't fault anything
Thank you for your positive comments and Five star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Took my previous car in for an MOT and ended up buying a new car. I am a returning customer having bought my last 5 cars at Lloyd Newcastle BMW. The whole experience was relaxed and enjoyable. Many thanks to Carl Palmer for his help and expertise.
Thank you for your wonderful comments and Five star rating. I am pleased that the team looked after you so well. I know Carl will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
The handover room was spotless and the unveiling was a great touch. Karl took his time going through the vehicle and all it's controls so I was 100% comfortable when I left
Thank you for your positive comments. I am pleased that you enjoyed the unveiling of your new BMW and that Karl looked after you so well. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Nothing was too much trouble
Thank you for your comments, I am pleased that everything went well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
Sarah in sales looked after me from start to finish
Thank you for your positive comments and five star rating. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business
Great experience. The sales executive Sarah was friendly and very helpful at every stage of the process.
Thank you for you positive comments and rating your experiences as 10/10. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business
Carl Palmer is very knowledgable and was very helpful throughout.
Thank you for your positive comments and Five star rating. I know Carl will be delighted with his personal mention. Regards, David Lewins - Head of Business
Very helpful team from start to finish, seamless
Thank you for providing us with a five star rating, your feedback is much appreciated. Regards, David Lewins - Head of Business
I have had several cars from this dealership, dealing with a sales person who has now retired, my new car, I dealt with Carl Palmer who I found easy to deal with, but very professional,.
Thank you for your positive comments and continued loyalty. I know Carl will be delighted with his personal mention. Regards, David Lewins - Head of Business
Good experience with James Eadington
Thank you for your five star rating it is much appreciated. I know James will be delighted with his personal mention. Regards, David Lewins - Head of Business
I did visit some alternative manufacturer's showrooms whilst shortlisting my new vehicle and LLoyd BMW were the only dealership where I felt valued. They were attentive without being overbearing and helpful and honest with their approach.
Thank you for your positive feedback. I am delighted how well you were looked after during the purchase of your new BMW and that you were made to feel like the valued customer that you are. We wish you many happy motoring miles. Regards, David Lewins - Head of Business