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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

David Holmes

Retail Sales Manager

Melanie Hutchinson

Retail Sales Manager

Richard Willis

Used Car Sales Manager

Robert Snedden

Retail Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Emma Robb

Dealership Host

Fiona Knapton

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Alan Maddison

Business Sales Specialist

Tom Heslop

New Car Sales Executive

Karl Morrison

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Ewan Botcherby

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

Sales Executive

Peter Clark

Senior Sales Executive

Adam Barber

Used Car Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

Chris Herrman

Used Car Sales Executive

Ross McKenzie

Used Car Sales Executive

Ian Huntley

Service Manager

Stephen Robson

Senior Technician

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service

Service

Lloyd Newcastle contacted me in good time to notify me that my vehicle was due for a service and arranged a day when it was both convenient for me and fitted in with their schedule. My vehicle was collected on the day and returned the following day.

Service

Lovely staff very helpful

Service

Fantastic service

Service

My mot was done on time and again good service

Service

The service provided by Lloyd Newcastle is excellent in this case due to covid my vehicle was picked up and returned and all the paperwork and payment was done over the phone.

Service

Prompt and efficient service keep customer well informed on progress of work

Service

Given Covid all well organised

Service

Successfully repaired my car after an investigation to determine the problem and all done in a timely manner

Service

I always receive excellent customer service from Lloyds Newcastle. I believe this starts with good management. The service department manager is clearly an asset to the dealership.

Service

Very friendly; very keen to help, even after sale.

Service

Quick, clean, professional

Service

Work well done

Service

Received great communication from the service centre regarding cost and duration of service beforehand. I requested my car back by a specific time and this was achieved. Service staff were very helpful and courteous. Overall good value and service.

Service

On time, courteous, pristine premises and friendly staff.

Service

I am confident of a job well done starting from the booking.

Service

Just great service from the service team

Service

Very well treated by the helpful staff.

Service

The service staff were open and courteous. Upon request the mechanic working on my vehicle came out to the reception to explain in detail the issue in question.

Service

Overall went very well.

Service
Thank you for your positive comments and Five Star rating. I am pleased your visit went well. Regards, David Lewins - Head of Business

Very professional, work completed promptly and at quoted price.

Service
Thank you for your positive comments and Five Star rating, I am pleased you found the team to be professional and all works being completed in the time scales agreed. Regards, David Lewins - Head of Business

Service was promptly completed, details clearly explained

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

They kept me informed of progress and the result of the test

Service
Thank you for your comments and Star rating. I am pleased the team kept you up to date with the progress of your BMW. Regards, David Lewins - Head of Business

Always a polite helpful service at Lloyds.

Service
Thank you for your positive comments and Five Star rating. I am pleased you always receive a polite and helpful service when you visit. Regards, David Lewins - Head of Business

main dealer, the service is always good

Service
Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

The member of the service team who i was dealing with was very professional. I was kept up to date at all times about the progress of the repair. They made sure that before I left, I was totally happy with what had been done.

Service
Thank you for your positive comments, I am pleased you found the team member looking after your BMW to be professional and that they kept you up to date throughout the day. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Another good service from the service team

Service
Thank you for your positive comments and Five Star rating. I am pleased the team continue to look after you so well during your visits, We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Fair priced efficient service.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very well organised. The service person I dealt with (Kimberley Goldsmith) was efficient, courteous and kept me fully informed while my car was being assessed in the workshop. I couldn't have hoped for better service.

Service
Thank you for your positive comments and Five Star rating. I am pleased Kimberley looked after you so well and you found her to be efficient and courteous. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Efficient. Freddie Bond gets a special mention.

Service
Thank you for providing us with Five Stars. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

The efficiency and the friendliness of the service team, particularly Nicole on reception, was greatly appreciated.

Service

Very professional

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

I always receive a very personal professional service from Lee when arranging services etc. He strives to have the time my car is in the garage to a minimum due to me living outside of the area.

Service
Thank you for your positive comments and Five Star rating. I am pleased Lee always looks after you so well when you visit and I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Helpful staff & everything went smoothly.

Service
Thank you for your positive comments and Five Star rating. It is pleasing you found the team to be helpful and that everything with your visit went smoothly. Regards, David Lewins - Head of Business

Servicing carried out at the agreed time and dealt with in a very friendly and professional manner.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it really is much appreciated. Regards, David Lewins - Head of Business

Friendly staff and well treated.

Service
Thank you for your comments and Five Star rating, I am pleased you were treated well and you found the team to be friendly. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very well handled from start to finish. Book for a time that suited me and called when car was ready. I picked up when it suited me and was dealt with quickly and efficiently.

Service
Thank you for your positive comments and Five Star rating. I am so pleased everything was dealt with quickly and efficiently during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Had my car in for end of warranty check and due to a recent operation I'm not as mobile at the minute.Sarah Caisley was absolutely fantastic helping me through out my visit and a true asset to the BMW group. Many thanks Sarah.

Service
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

See above.

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

All the issues were resolved at once

Service
Thank you for your positive feedback. I am pleased the team were able to resolve all of the issues in one go. Regards, David Lewins - Head of Business

They are just brilliant every person is made to feel welcome and special.

Service
Thank you for your wonderful comments. I am pleased you are made to feel welcome whenever you visit. I know the team will be as delighted as I am with your feedback. We look forward to seeing you again soon. Regards, David Lewins - Head of Business

All actions were achieved within the time period advised by the dealership. All representatives of Lloyd BMW Newcastle are polite, friendly,helpful and well informed in their subject matter.

Service
Thank you for your positive comments. I am pleased all work was completed in the time scales agreed and you found the team to be polite, friendly and well informed. I know they will be delighted with your feedback. Regards, David Lewins - Head of Business

always excellent prompt courteous and effective service, friendly staff

Service
Thank you for your positive comments and Five Star rating. I am pleased you always receive a prompt and courteous service whenever you visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good reception, updates and handover once the service was complete.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Crankshaft Pulley has been fixed from Goodwill at BMW UK and the whole experience from start to finish has been absolutely superb. Sarah C at Lloyd Newcastle is an absolute asset to the team.

Service
Thank you for your wonderful comments. I am pleased that Sarah looked after you so well during your recent visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Freddie went above & beyond to make sure I knew exactly what the running-in service involved along with making sure I was happy with the price of the service, too. Freddie is surely a future service manage in-waiting :)

Service
Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your recent visit, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Excellent customer care.

Service
Thank you for your comments and Five Star rating. The Service Manager will be in contact with you to discuss your other feedback provided. Regards, David Lewins - Head of Business

First class service from a dealer that is a pleasure to visit. Thank you

Service
Thank you for providing us with Five stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Service staff are friendly and keep you informed at all times

Service
Thank you for your positive comments, I am pleased you always find the team to be friendly and informative. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service receptionist Lee Blades, was excellent throughout my service experience.

Service
Thank you for your positive comments. I am pleased Lee looked after you so well during your recent visit, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

The staff at Lloyds are great, I have dealt with Sarah on service for the last couple of years and she always friendly and welcoming, whilst extremely professional.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

Great, even when I forgot to drop the car off it was still no problem!

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Great contact free experience, everything explained fully. Service completed promptly. I liked the phone call saying car would be ready in 10-15 minutes, gave me chance to be travelling to the centre saving a bit of time.

Service
Thank you for your Five Star rating. I am pleased everything was explained fully and you appreciated the contact free experience. We look forward to seeing you again soon. Regards, David Lewins - Head of Business

Your staff were very helpful and the collection and delivery service made life easy at this strange time.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

They were very professional with the handling of my issues and did everything i could have asked for to resolve them. I discussed the problem with Nicole in service and a technician (never got his name) and both were excellent.

Service
Thank you for your comments and Five Star rating. I know Nicole will be delighted with her personal mention. Regards, David Lewins - Head of Business

It was a recall visit and it all went to plan

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Best dealership in the north east, take excellent care of my vehicle and customer service is exemplary. Covid procedure also makes the whole process feel very safe. Great work!

Service
Thank you for your wonderful comments. I am pleased the team always look after you so well. I know the team will be as delighted as I am with your feedback. Regards, David Lewins - Head of Business

Car working fine

Service
Thank you for comments and providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Reasonable price and took the time arranged.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Good attentive service

Service
Thank you for your comments and Five Star rating, I am pleased the team were attentive to your needs during your visit. Regards, David Lewins - Head of Business

My car was serviced, inspected, parts replaced quickly and efficiently.

Service
Thank you for your Five Star rating. I am pleased everything was completed in the time scales agreed during your recent visit. Regards, David Lewins - Head of Business

Always responds to messages and phone calls. Spot on.

Service
Thank you for your comments, I am pleased the team always stay in contact when you BMW is with us. Regards, David Lewins - Head of Business

Complete wash and interior clean is not understandably available at this time. The pick up from home and same - day return was appreciated.

Service
Thank you for your comments and understanding at this time. I am pleased you found the complimentary 'Pick Up and Drop Off service' helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work was done when they said it would be. Customer service in branch was very good especially considering the current Corvid restrictions

Service
Thank you for your positive comments and Five Star rating. I am pleased all works were completed in the timed scales agreed and you found our Centre easy to use with the COVID restrictions in place. Regards, David Lewins - Head of Business

Lauren was very helpful, friendly and efficient. Thank you.

Service
Thank you for your positive comments and Five Star rating. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

The service advisor Nicole was brilliant, i have had cars with other manufacturers Audi/Mercedes and when i have put the car in for a service i have never received the customer service that Nicole displayed during my visit.

Service
Thank you for your positive comments and Five Star rating. I am so pleased Nicole looked after you so well, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Friendly efficient staff, great service.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Quick and easy service given. Always happy to help the customer.

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Problem sorted first time, spot on.

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Double checked everything technician came for a drive with me to check it

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Went above and beyond.

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Lloyds BMW have looked after my car for a number of years and it is still a very good vehicle. The service has always been of a high standard and I would say that I am glad to have a BMW.

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

The problem was dealt with swiftly. Staff were very friendly and professional.

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

All fine no issues

Service
Thank you for your comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Paul Robson was very prompt & courteous

Service
Thank you for your positive comments and Five Star rating. I know Paul will be delighted with his personal mention. Regards, David Lewins - Head of Business

Did the service whilst I waited and it was excellent

Service
Thank you for your positive comments. Your Five Star rating is much appreciated. Regards, David Lewins - Head of Business

The service representative, Lauren, who dealt with me during the process of the service was extremely helpful, punctual with contact and professional throughout the experience. She sought further detail and offered valued recommendations.

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

Easy to book service, efficient when checking in, prompt in getting car back. Polite staff.

Service
Thank you for your positive comments and Five Star rating. I am pleased everything went well during your recent visit, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very friendly and professional with the personal touch

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

No problems or issues arose.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Completely satisfied. Freddie was excellent and made the whole experience as easy as possible. He went out of his way to ensure I was very well looked after and the work was completed by the team ahead of schedule.

Service
Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your recent visit and I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Quick and efficient

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Proper setting of service date and time and Punctual delivery

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything checked and changed as required

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Everything was completed on time

Service
Thank you for providing us with Five Stars. I am pleased all works to your BMW were completed in the timescales agreed. Regards, David Lewins - Head of Business

I have found Lloyd bmw to be faultless especially in the current difficult covid situation.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Great staff

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent service.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

I find their communication with me very good, easy to understand and comprehensive. I am impressed that they are proactive in keeping the car servicing etc up to date.

Service
Thank you for your positive comments. I am pleased to hear you find the team easy to understand and that they are always proactive. Regards, David Lewins - Head of Business

The job was done in a timely fashion and I was kept informed as to progress throughout. My car was booked in efficiently and when completed I was told exactly what work had been carried out. I was then taken to my vehicle and handed the keys

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

every thing was explained, kept informed

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Work completed within the time scale advised

Service
Thank you for your comments. I am pleased the work was completed in the time scales agreed. Regards, David Lewins - Head of Business

Given the circumstances with Covid19 our visit was fairly painless

Service
Thank you for your comments and Five Star rating. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

No fuss. Completed in less time than expected. Excellent.

Service
Thank you for your positive comments. I am pleased your visit went well, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The service was carried out at the point where the car was delivered to Lloyd's after a breakdown. Repairs and service were done quickly and very satisfactorily. Also the strategies put in place for CV19 precautions were excellent.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Easy telephone access - pleasant and helpful receptionist. Car pick-up and delivery as promised - cheerful driver

Service
Thank you for your comments. I am pleased you found the team to be pleasant and helpful and you were happy with the car pick up and delivery. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Ease of booking an appointment, pleasant staff, and the fault rectified without charge.

Service
Thank you for your positive comments and Five Star rating. It is great to hear your found the team pleasant and easy to deal with and that the fault was rectified. Regards, David Lewins - Head of Business

Due to covid restrictions car was not cleaned, but this was explained, not intended to be a criticism, only a fact of current situation.

Service
Thank you for your comments. We look forward to being able to offer our complimentary wash and vacuums as soon as Government Guidelines allow. Regards, David Lewins - Head of Business

Lois did a great job of looking after me.

Service
Thank you for your Five Star rating. I am pleased Lois looked after you so well during your recent visit, She will be delighted with her personal mention,. Regards, David Lewins - Head of Business

Helpful and polite service whilst providing excellent service on the car

Service
Thank you for your positive comments, It is pleasing you found the team helpful and polite during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service was carried out in the time stated by the service desk

Service
Thank you for your positive comments. I am pleased all work was carried out in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Car looked great, enjoying the drive.

Sales

Very courteous sales person. Met all expectations. Very timely responses to all questions. Made to feel important.

Sales

Again, a very relaxed, stress free and well paced experience which made the purchase of a new car very simple and fun.

Sales

I received regular updates from Ross Dunn . Kept me informed of progress . Spot on really. Couldn't have asked for more.

Sales

Excellent customer service

Sales

It was a pleasure doing business with Carl Palmer. No question from myself was a stupid question to him and he took his time to explain things clearly and he gave sound advice on all options available to me.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Carl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

We visited other car dealerships and all fell way below the service provided by Lloyds. I would have no hesitation recommending your organisation to friends, family and colleagues.

Sales
Thank you for your positive comments and Five Star rating. I am delighted Karl looked after you so well and your visit surpassed all of your expectations. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Professional and friendly

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the team professional and friendly. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I have bought a superior product and I was made to feel like this is exactly what it is. Time was taken to explain the product.

Sales
Thank you for your positive comments and Five Star rating. I am pleased the team took time to explain the product fully to you. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The staff and showroom were both lovely and the the experience of collecting the car was memorable

Sales
Thank you for your positive feedback. I am delighted to hear how memorable the team made the collection of your new BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Having recently had a negative experience with Audi, despite being a customer for the past 7 years, I was grateful for the service. Alan was extremely helpful, knowledgeable and went above and beyond to help me find what I was looking for.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Alan looked after you so well during your recent visit, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Sales executive Sarah Robinson made it such a pleasurable experience.

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Sarah will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Completely satisfied they kept me very informed throughout the process.

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Absolutely no pressure to buy and a really enjoyable experience. The whole process made easy!

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the experience of purchasing your new car with us easy with no pressure. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great service from start to finish

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Lloyds of Newcastle BMW made buying my new car very easy. They also handled the storage and return of old car which was a bonus.

Sales
Thank you for your positive comments. I am pleased the team made the process of buying your new BMW easy. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

It is my first BMW purchase and the sales person, Carl Palmer, couldn't have been more helpful during the whole process.

Sales
Thank you for your positive comments and Five Star Rating. I am pleased Carl looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention,. Regards, David Lewins - Head of Busines

In these strange times the staff made you welcome and put you at ease. Karl Morrison was 1st class and went out of his way to find a great deal on our new car The delivery as he said was on time and hand over went very well. Top marks again.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Karl looked after you so well during the purchase of your new BMW and I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Again the level of service from Tom was outstanding from start to finish, always kept me on track throughout the process with regular updates and so on, a real asset to your company

Sales
Thank you for your positive comments and Five Star rating. I am pleased Tom looked after you so well, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

My personal experience dealing with Mr Karl Morrison and his colleague Mr Anthony Kenny was excellent.

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know both Karl and Anthony will be delighted with their personal mentions. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Tom went above and beyond to get my car ready before i returned to work offshore

Sales
Thank you for your positive comments and Five Star rating. I am pleased Tom went above and beyond your expectations during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Carl was fantastic

Sales
Thank you for providing us with Five Stars, I am pleased Carl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Friendly and professional

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be friendly and professional. We look forward to seeing you again in the near future. Regards, David Lewins - Head of Business

From the Sales Manager Anthony Kenny to the Sales Executive Alan Maddison a very professional and smooth service was given with the "personal touch", making the Customer happy and content with all aspects of the sale/purchase.

Sales
Thank you for providing us with Five stars and rating your experience with us as 10/10. I know both Anthony and Alan will be delighted with their personal mentions. Regards, David Lewins - Head of Business

As above

Sales
Thank you for your continued loyalty and providing us with Five Stars, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I would like to say a big thank you to Ross Dunn from BMW Newcastle, Ross was extremely helpful during the sale of my new BMW X4 M40i I am completely satisfied with the service Ross provided and of course really happy with my new car, thanks again R.

Sales
Thank you for your positive comments and Five Star rating, I am pleased Ross looked after you so well during the purchase of your new BMW, he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Efficient

Sales
Thank you for your positive comments and Five Star rating, It is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly and professional sales team. Handover was excellent with the car presented in a unique and personal setting.

Sales
Thank you for your positive comments and Star rating. It is much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Very helpful and excellent communication

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the team helpful with excellent communication. Regards, David Lewins - Head of Business

I was extremely satisfied from start to finish. The centre was well organised and the staff were great.

Sales
Thank you for your positive comments, I am pleased you found the Centre to be well organised and the team helpful during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Unbelievable, great!

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Excellent service all round

Sales
Thank you for your positive comments and continued loyalty, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Managed to get everything sorted in very short timescales no drama!

Sales
Thank you for your positive comments and Five Star rating. I am pleased the team were able to sort everything in the timescales agreed. Regards, David Lewins - Head of Business

Karl was Professional, knowledgeable and very helpful throughout the sale, going over and beyond what we expected

Sales
Thank you for your Five Star rating, it is much appreciated. I know Karl will be delighted with his personal mention. Regards, David Lewins - Head of Business

Lauren , Sales Exec was absolutely superb . From our first meeting to collection of the car - she was so helpful and pleasant . A joy to see. She is a real asset to the Company.

Sales
Thank you for your positive comments and Five Star rating, I am pleased Lauren looked after you so well during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I'm extremely satisfied with the level of professionalism . Everything was explained in layman's terms with no pressure.

Sales
Thank you for your positive comments and Five Star rating. I am delighted the team explained everything fully regarding the purchase of your new BMW. We wish you many happy motoing miles. Regards, David Lewins - Head of Business

Made to feel welcome

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Excellent communication skills by Emma Embleton and her line managers. Covid secure environment. Thorough handover of the car

Sales

Treated with complete respect and kindness

Sales

More than satisfied with the whole buying and delivery experience and subsequently with the superb car I have bought.

Sales
Thank you for providing us with Five stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Karl Morrison at Lloyd BMW Newcastle conducted himself very well and explained all aspects of sale.

Sales
Thank you for your positive feedback and Five Star rating. I am pleased Karl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

I couldn't have expected any better service as to which I received.

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Good experience given the restrictions with covid19

Sales
Thank you for providing us with Five stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

We were kept informed and offered an alternative when our first choice of vehicle was unavailable.

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Because Lauran the lovely girl on sales was exellent

Sales
Thank you for your positive comments and Five Star rating. I know Lauren will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewis - Head of Business