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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

David Holmes

Retail Sales Manager

Alan Maddison

Retail Sales Manager

Paul Kennedy

Retail Sales Manager

Melanie Hutchinson

Sales Retention Manager

Richard Willis

Used Car Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Emma Robb

Dealership Host

Fiona Knapton

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Tom Heslop

New Car Sales Executive

Karl Morrison

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Ewan Botcherby

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

New Car Sales Executive

Peter Clark

Senior Sales Executive

Adam Barber

Used Car Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

Chris Herrman

Used Car Sales Executive

Ross McKenzie

Used Car Sales Executive

Ian Huntley

Service Manager

Stephen Robson

Senior Technician

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and efficient service

Service

I've been totally satisfied with the service I have recieved in any area

Service

See above - the reason it's not completely satisfied is because I had to come in to swap a cable. I know it was for safety reasons but a bit annoying to have to do it!

Service

Good service

Service

Would have given 5 * except there was no wash and vacuum service.

Service
Thank you for your feedback. Unfortunately due to COVID restrictions we are not currently providing our usual complimentary Wash and Vacuum, we look forward to being able to offer this service again once government guide lines permit. Regards, David Lewins - Head of Business

Again, the service department was very good and helped me with my car. Which was greatly appreciated. Just a shame the car couldn't be cleaned due to Covid!

Service
Thank you for your feedback, I am pleased you found the Service team helpful on your visit, I am sorry that currently we are not offering our usual Wash and Vacuum due to Government guidelines. We do hope to be able to offer this service as soon as restrictions are lifted. Regards, David Lewins - Head of Business

Good service

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

In this time of pandemic and lock down l was very pleased to receive a first class & safe service

Service

Constrained by the fact that we had to stay indoors the wait was endurable

Service
Thank you for your positive comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Car serviced in prompt time, staff friendly and professional

Service

I have dealt with this dealership for many years and to date have found my experience to be very good.

Service

The staff are so friendly and helpful

Service
Thank you for your positive comments, it is very much appreciated. Regards, David Lewins - Head of Business

Everything done on time

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Very helpfull

Service
Thank you for your comments and Five Star rating. I am pleased you found the team to be helpful during your visit. Regards, David Lewins - Head of Business

Good service price matched the tyres

Service
Thank you for your positive comments and Five Star rating. I am pleased you were able to take advantage of our 'price match on tyres' on this occasion. Regards, David Lewins - Head of Business

It was just as I expected when I took the car to solve the problem I had, under special difficulties of the virus.

Service
Thank you for your comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Car collected and redelivered. Kept in touch

Service
Thank you for your positive comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business

Mainly due to the member of the service team who dealt with the fault on my car. Sarah Caisley was polite, efficient and most of all, she kept me abreast of progress at all times during the repair.

Service
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during your recent visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Above and beyond my expectations

Service
Thank you for your positive comments and Five Star rating. I am pleased the team went above and beyond your expectations. Regards, David Lewins - Head of Business

Staff very helpful .explained everything.

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be helpful and that they explained everything fully to you. Regards, David Lewins - Head of Business

No complications from start to finish.

Service
Thank you for your positive comments and Five Star rating. I am pleased there were no complications during your recent visit. Regards, David Lewins - Head of Business

Entirely satisfied with everything - yet again! The service is always very impressive but everyone involved this time is to be especially commended for their helpfulness, dedication and professionalism during these very difficult Covid 19 times.

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the whole team to be helpful, dedicated and professional, I know they will be delighted as I am with your feedback Regards, David Lewins - Head of Business

First class service

Service
Thank you for your positive comments and Five Star rating. I am pleased you received a first class service during your recent visit. Regards, David Lewins - Head of Business

Nicole - Very friendly and helpful young lady

Service
Thank you for your positive comments. I am pleased you found Nicole to be friendly and helpful during your visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Same as above. Pleasant members of staff and showing care to customers at every stage.

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be caring and pleasant. Regards, David Lewins - Head of Business

Lloyd Newclastle it's just the best

Service
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business

Professional friendly service staff.

Service
Thank you for your positive comments and Star rating. I am pleased you found the team to be professional and friendly. Regards, David Lewins - Head of Business

The car was completed in the time I was given

Service
Thank you for your positive comments. I am pleased all works were carried out in the time scales agreed. Regards, David Lewins - Head of Business

Professional manner, friendly advisors

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be professional & friendly. Regards, David Lewins - Head of Business

Even during serious COVID measures from thr government, BMW were still able to accommodate my critical service. Not withstanding that I didn't see any degradation of service despite fewer staff at the garage.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Busines

Can't fault the dealership.

Service
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business

Taken immediately at service reception, processed efficiently. After the service, new tyre options were discusses in a friendly and helpful way.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

All aspects excellent from collection, - service and return of vehicle.

Service
Thank you for your positive comments, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The young lady who sorted it out for me was very helpful and seemed to know her job

Service
Thank you for your positive comments and Five Star rating, it really is much appreciated. Regards, David Lewins - Head of Business

The price was eye watering for what it was, but the dealer is nice and the service was good

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Having been a customer for the last 4 years all I can say is simply keep it up

Service
Thank you for your continued loyalty and Five Star rating, it is very much appreciated. We look forward to seeing you again soon. Regards, David Lewins - Head of Business

Highly professional and lovely staff

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be professional during your recent visit. Regards, David Lewins - Head of Business

My vehicle was ready quite quickly and good communication

Service
Thank you for providing us with Five Stars. I am pleased your BMW was ready within the time scales agreed. Regards, David Lewins - Head of Business

Excellent communication I was kept informed throughout the day from customer service.

Service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date throughout the day. Regards, David Lewins - Head of Business

See above

Service
Thank you for your Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Very good communication and willing to negotiate on parts prices. Very satisfied with outcome.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Would have been 5 stars but waited a little longer than hoped and had to return the car the next week due to a fault introduced on the spoiler. Other than that, all great!

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Came in for brakes technician advised not required to replace pads but advised of another issue which they resolved

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. regards, David Lewins - Head of Business

Lee was fantastic. Did all that was expected. Even sent the payment plan to me before I arrived, which helped speed things along. I'm always happy afterthought car has had a proper service.

Service
Thank you for providing us with Five Stars. I know Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

Service conducted speedily and professionally.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

The service on my car was good, restrictions on final presentation are annoying but the severity, no car wash, does seem rather extreme.

Service
Thank you for your feedback. Unfortunately at this time we are unable to offer our usual complimentary wash and vacuum due to COVID19 restrictions and ensuring the safety of our staff and customers. We look forward to being able to offer this service once safe to do so. Regards, David Lewins - Head of Business

Because due to the current circumstances, the service was done quite quickly.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Freddie was brilliant. He dealt with any enquiries and requests for paperwork / photographs the third party asked for

Service
Thank you for providing us with Five Stars. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Nicole dealt with my problem vey professionally .

Service
Thank you for your positive comments. I know Nicole will be delighted with her personal mention. Regards, David Lewins - Head of Business

Prompt action taken

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Everything done as requested

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Can't praise this garage enough. Incredible service every time I've visited and professionalism at its best.

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

My MOT was handled very efficiently

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Always 5 star service

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Easy service

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. Regards, David Lewins - Head of Business

I experienced no problems

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service was booked and completed at a time decided by me.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Work completed on time.

Service
Thank you for your comments and Five Star rating. I am pleased that all works were completed in the timescales agreed. Regards, David Lewins - Head of Business

Very friendly and efficient....no hassle for me

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly efficient service despite the restrictions imposed by Covid-19

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Treat as a valued customer with the utmost courtesy. £49 for a MOT and health check was an added bonus.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent as always.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Saffron Livingstone has been excellent with communication and advice during the problem with my car. I havent recieved the car back yet (2 weeks) but the courtesy car supplied was very good (altough not as economical as mine!)

Service
Thank you for providing us with Five Stars. I know Saffron will be delighted with her personal mention. Regards, David Lewins - Head of Business

Sarah in Service department was highly impressive in her handling of a difficult warranty issue.

Service
Thank you for your positive comments and star rating. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

Really being picky was the ability to clean out the car as they normally would. Totally understand le due to the ongoing pandemic and safety relating to that (5 stars really)

Service
Thank you for your comments. Unfortunately at this time we are unable to offer our usual complimentary wash and vacuum due to COVID19 restrictions and ensuring the safety of our staff and customers. We look forward to being able to offer this service once safe to do so. Regards, David Lewins - Head of Business

Again- excellent, professional and prompt service. From the receptionists, service advisors, the mechanical service team and the sales advisers James Eadington and recently Melanie Hutchinson - professional, polite and helpful - Outstanding.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It really is much appreciated. Regards, David Lewins - Head of Business

Everything went like clockwork as expected.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. Regards, David Lewins - Head of Business

Great experience, very friendly & helpful customer service advisor. Kept me up to date in a timely manner.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I am pleased you found the team to be friendly & helpful. Regards, David Lewins - Head of Business

Same as above

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

The staff at Lloyd Newcastle were excellent. Very helpful and pleasant.

Service
Thank you for your continued loyalty and Five star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Speedy response and very effective from the BMW assist call to completion of the work

Service
Thank you for providing us with Five Stars. I am pleased you received a speedy response and an effective service from BMW Assist. Regards, David Lewins - Head of Business

Service is impeccable Freddie Bond is a credit to your company

Service
Thank you for your Five Star rating. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Great service advisers, efficient manner and very understanding.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Did the job as explained beforehand. No quibble, regarding a fault repair on a new vehicle purchase. Top marks again!

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

We have 2 cars including a Mini you are to be trusted at all times

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Quick turnaround if vehicle

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Quick, easy and hassle free

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Timely professional service with an informative business approach

Service
Thank you for your Star rating, I am pleased you received a timely, professional service. Regards, David Lewins - Head of Business

Professional attitude and service.

Service
Thank you for your positive comments and Five star rating, it is much appreciated. Regards, David Lewins - Head of Business

Good good

Service
Thank you for your positive comments, it is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great experience but had to wait a couple of weeks.

Service
Thank you for your Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Fantastic service provided, warm and welcoming atmosphere.

Service
Thank you for your wonderful comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

No issues at all

Service
Thank you for providing us with Five Stars for your recent visit. Regards, David Lewins - Head of Business

Focused and attentive staff keen to support customer needs and enquiries.

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be focused and attentive to your needs during your recent visit. Regards, David Lewins - Head of Business

From my 1st phone call I had regular contact and updates from service team.

Service
Thank you for your comments and Five Star rating, I am pleased the team provided you with regular updates throughout the day. Regards, David Lewins - Head of Business

Again the professional and knowledgeable staff .

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be professional and knowledgeable. Regards, David Lewins - Head of Business

My car had a complex roof failure (Z4) which was a difficult to locate fault. Lloyds kept my well informed with progress reports and sought go ahead before spending time searching for broken wiring. The fault was located and repaired

Service
Thank you for you for your positive comments and Five Star rating. I am pleased the team kept you up to date throughout the day. Regards, David Lewins - Head of Business

Overall experience has been excellent from start to finish from the whole team, it's been great to now have some where I have full confidence to leave my car in good hands. Customer service especially from Freddie Bond has been first class a pleasure

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Always helpful and friendly

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Staff are all lovely and couldn't be more helpful! Sarah, Lois & Nicole are brilliant!

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, I am pleased that Sarah, Lois and Nicole looked after you so well during your visit. I know they will be delighted with their personal mentions. Regards, David Lewins - Head of Business

All done to my complete satisfaction

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Went beyond my expectations. Came and collected my car as I am shielding and returned my vehicle once done.

Service
Thank you for your positive comments and Five star rating. I am pleased that we were able to exceed your expectations. Regards, David Lewins - Head of Business

Excellent service and customer care at Lloyds. Sarah, the service advisor, is always friendly and efficient. We always feel well cared for when we visit the centre.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

Did what they said they sold on time and without fuss

Service
Thank you for your positive comments, it is very much appreciated. Regards, David Lewins - Head of Business

Professional service and assurance

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Appointment time kept and problem resolved.

Service
Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Pleasant staff and very efficient

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

They're a trustworthy dealership and provide an excellent service.

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Emma especially was able to address all my queries and kept me updated throughout the purchasing process

Sales

The salesperson could not have been more efficient and helpful.

Sales
Thank you for your positive comments and Five Star rating. I am delighted you found the Sales Executive to be efficient and helpful during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Very helpful staff

Sales

Efficient personalised service with the additional reassuring Covid proof features

Sales

Despite the problems caused by Lockdowns and COVID resulting in a long lead time, I was kept up to date with progress. Purchase and handover was very professional.

Sales
Thank you for your positive comments and Five Star rating. I am pleased you were kept fully up to date with the lead time for your new BMW. Regards, David Lewins - Head of Business

A faultless experience

Sales
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business

Enjoyable experience

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Friendly & helpful sales team.

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be friendly and helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Straightforward

Sales
Thank you for providing us with 5 Stars and rating the service you received as 10/10. Regards, David Lewins - Head of Business

Ewan, the Sales chap was patient, attentive and personable and , considering the Covid restrictions, very available when needed. I'm not very car intelligent so he probably found me a challenge, but he explained everything patiently

Sales
Thank you for your positive comments and Star rating. I am pleased you found Ewan to be patient, attentive and personable during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

As usual the salesman was attentive to my needs

Sales
Thank you for your Five Star rating. I am pleased the Sales Executive was attentive to your needs during the purchase of your new BMW. We wish you many happy motoring miles. Reards, David Lewins - Head of Business

I always get first class service from this garage which is why I recommend them

Sales
Thank you for your positive comments and Five Star rating. I am pleased you always receive a first class service when you visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

As above

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Emma was always helpful and ready to answer queries and questions. She was also flexible when I showed up an hour early to pick up the car. Diet coke was also 10/10.

Sales
Thank you for your positive comments and Five star rating. I am delighted Emma was helpful and able to answer all of your questions. I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I've always chose my vehicles from Lloyd Newcastle as I know most of the team from past experience very helpful

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

No issues throughout the whole experience, everything was to the high standards I expected from the start to finish. Once again special mention to Ross Dunn who was one of the main reasons I believe my experience was to such a high standard.

Sales
Thank you for your positive comments and Five Star rating. I know Ross will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was always kept in the loop.

Sales
Thank you for your positive comments. I am pleased the team kept you in the loop at all times during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins- Head of Business