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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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David Lewins

Head of Business

David Stuart

General Sales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ability to get car booked in an a courtesy car was weeks away. Told to contact BMW assist which led to over-reaction and car being taken away. Level of courtesy cars offered not comparable

Service

Mechanic left dirty marks on the interior of a spotless car.

Service

The work carried out to my car was efficiently carried out at a reasonable price. The car was returned to me cleaned and on time.

Service

Inspection was good but the wash and vac was poor ( roof was not touched)

Service

Staff were extremely helpful

Service

Quick resolution and kept informed.

Service

Mixed experience with service, initially told I'd have to replace pads and disks. On taking to garage for repairs Kimberley Goldsmith asked for further investigations and it transpired the work wasn't needed. I was v impressed with customer service.

Service

It's always a stress free process...

Service

1. The service department ask a lot of customers to bring their car in at 8 and then there are not enough service advisors to deal with the customers who then have to forma queue 2. I specifically said I wanted the car finished for 4 and it was not

Service

Quality service and feedback from everyone. Regular updates regarding the condition of my car. Service staff very helpful.

Service

Shuttled from & to dealership having dropped off the car, driver was pleasant as were service dept staff. Car came back unmarked and clean (though I did not have it washed there were no oily marks or footprints anywhere).

Service

Excellent communication and support from Freddie Bond. A pleasure to deal with

Service

Car booked in and mot carried out on time

Service

Unfortunately some parts we needed were not in stock so we have to go back again.

Service
Thank you for your comments and star rating. I am sorry that the some of the parts required were not in stock on this occasion, I know the team will be in touch once they have been delivered. Regards, David Lewins - Head of Business

Did what was required in reasonable time

Service
Thank you for your comments, I am pleased that your BMW was returned in the time scales agreed. Regards, David Lewins - Head of Business

We have been dealing with your dealership for the past 30 years and we are always satisfied with the services and you provide.

Service
Thank you for your wonderful comments and loyalty, I am pleased you are always satisfied with the service that we offer and we look forward to looking after you and your BMW for many more years to come. Regards, David Lewins - Head of Business

Lee Blades in the Service does an excellent job .and service engineers very helpful

Service
Thank you fro your positive comments. I know Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

Time delays and surprise at finding out info on the car I bought from you which invalidates the warranty

Service
Thank you for your comments. I am sorry that there was a delay in collecting your BMW on this occasion, I know our Service Manager has been in touch to discuss this further with you. Regards, David Lewins - Head of Business

Prompt efficient

Service
Thank you for providing us with a five star rating for your recent visit. It is much appreciated. Regards, David Lewins - Head of Business

Great customer service and very flexible in order to meet my needs / requirements / were willing to work around my schedule and work commitments.

Service
Thank you for your comments and five star rating. I am delighted the team were flexible towards your needs ensuring that we were able to work around your schedule. Regards, David Lewins - Head of Business

Everything was ok except the cleaning of the car

Service
Thank you for your star rating, it is much appreciated. I am sorry that the complimentary Wash and Vacuum was not up to standard on this occasion, we will certainly use your feedback to improve this service going forward. Regards, David Lewins - Head of Business

Excellent service and repair carried out promptly. Couldn't ask for more.

Service
Thank you for providing us with five stars and rating your experience as 10/10. Regards, David Lewins - Head of Business

I wish they also checked the tyre pressure and put air. I had to do it immediately after I left the garage

Service
Thank you for your comments. I am sorry that the tyre pressures were not checked on this occasion, your feedback will certainly help us to improve our services going forward. Regards, David Lewins - Head of Business

The whole team do their utmost to ensure any question is answered to your satisfaction. Their level of in depth technical knowledge is superb and reassuring. The attention to detail from Steven on this particular visit was in my opinion unsurpassed.

Service

Good explanation of what needed doing Particularly like the video message of car inspection Liked driver being offered for lifts

Service
Thank you for your positive comments. It is pleasing to hear that the team provided a good clear explanation of works required on your BMW and that you particularly liked the 'See it Now' video provided by the technician. Regards, David Lewins - Head of Business

Service completed in the time stated while waiting. TV, papers to read and tea and coffee supplied by attentive staff.

Service
Thank you for your positive comments. I am pleased that your service was completed in the timescales agreed and you were able to relax in our Isetta Bar whilst you waited. Regards, David Lewins - Head of Business

Great staff

Service
Thank you for providing us with five stars and rating your experience as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

no problems at all

Service
Thank you for your providing us with five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

took a little longer than predicted, no big deal

Service
Thank you for your comments, I am sorry that your visit took longer than anticipated on this occasion. Regards, David Lewins - Head of Business

Price issue as above. I would have liked someone to check out the opening closing mechanism on the boot door but was told it would cost me over £100 for them just to look. Unacceptable charge in my mind.

Service
Thank you for your comments, we will certainly take your feedback on board. Regards, David Lewins - Head of Business

Lois took omprehensive interest

Service
Thank you for your providing us with five stars. I know Lois will be delighted with her personal mention. Regards, David Lewins - Head of Business

Solved my issue

Service
Thank you for your comments and providing us with a five star rating. It is much appreciated. Regards, David Lewins - Head of Business

As above, service and follow up was amazing

Service
Thank you for your comments, I am delighted to hear that everything went went well on your recent visit, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

See above

Service
Thank you for your comments and providing us with a four star rating. It is much appreciated. Regards, David Lewins - Head of Business

this score would have been lower if it was not for the fantastic technician that took care of my car

Service
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

They made an error and rectified everything great job

Service
Thank you for your comments, I am pleased to hear that the team were able to rectify the error to your satisfaction. Regards, David Lewins - Head of Business

No problems

Service
Thank you for your comments and providing us with a five star rating. It is much appreciated. Regards, David Lewins - Head of Business

very helpfull

Service
Thank you for your comments. It is pleasing to hear how helpful you found the team on your recent visit. Regards, David Lewins - Head of Business

As above.

Service
Thank you for your comments and providing us with a five star rating. It is much appreciated. Regards, David Lewins - Head of Business

Service Advisor Freddie Bond made us feel that we were the inconvenience. We had to press to get an alternative courtesy car due to a camping trip. He said we could have a 3 series to 'go and do what you have to do'!! I'd write more if I had space.

Service
Thank you for your feedback. I am very sorry to hear that your visit was not up to our usual high standards on this occasion. I know our Service Manager has been in touch to discuss this further with you. Regards, David Lewins - Head of Buisness

Very satisfied with all aspects of my buying experience with Lloyd's.

Service
Thank you for your positive comments and five star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Car wasn't ready when I returned so given a loan car for which I had to return early Saturday morning. The problem has started to re-emerge in the last few days

Service
Thank you for your comments. It is pleasing to hear tat you were provided with a loan car until your BMW was returned, if you feel the problem has started to re-emerge please do not hesitate to contact us again. Regards, David Lewins - Head of Business

No complaints although I do have a rattle but I know I can take it in and it will be checked.

Service
Thank you for providing us with a five star rating, it is much appreciated. Whenever is convenient to you, please give us a call and we will look at the rattle for you. Regards, David Lewins - Head of Business

I found an issue with the car , one of the back wheel arches is closer to the tyre than the other significantly and I reported the problem and sent photos , I will told to bring it in and after being looked at was told

Service
Thank you for your feedback, I know our Service Manager has been in touch to discuss your comments further. Regards, David Lewins - Head of Business

Nothing I would change about the service

Service
Thank you for your comments and providing us with a five star rating. It is much appreciated. Regards, David Lewins - Head of Business

Initially I was somewhat put out because my 18 month old M3 needed a new differential. Once i was a bit more rational l realised of course that it was no fault of theirs and they did everything they could including supplying a courtesey car for me.

Service
Thank you for providing us with Five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Because I was very satisfied

Service
Thank you for your comments and providing us with a four star rating. It is much appreciated. Regards, David Lewins - Head of Business

Better than previous visit but still not entirely satisfactory. Service reception staff had to go and hunt for my vehicle in dealerships rear car park which took some time and vehicle had some oily marks on it when I collected it [same as last time].

Service
Thank you for your feedback. I am very sorry to hear that your visit was not up to our usual high standards on this occasion. Your feedback will certainly help us to improve our service going forward. Regards, David Lewins - Head of Buisness

Sarah Caisley was very knowledgable, efficient and helpful in dealing with the service

Service
Thank you for your positive comments and the Five star rating it is much appreciated. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

From the driver to the sales staff everyone is helpful and friendly

Service
Thank you for your wonderful comments, I am pleased you found the team to be helpful and friendly. Regards, David Lewins - Head of Business

It is what I have come to expect.

Service
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

After collection my husband checked the rear brake cylinder and there was no signs of the brake fluid service being carried out. The bleed nipple was dry and still full of brake dust. He does not believe the service was carried out correctly.

Service
Thank you for your feedback. I know our Service Manager has been in touch to discuss this further. Regards, David Lewins - Head of Business

Could not fault

Service
Thank you for your comments and providing us with a five star rating. It is much appreciated. Regards, David Lewins - Head of Business

Staff are always polite and helpful, seem to do that little bit extra.

Service
Thank you for your positive comments, I am pleased that you found the team to be polite and helpful. They will be delighted with your feedback. Regards, David Lewins - Head of Business

Because I was! I am never uncritical of poor service and Lloyd Newcastle is never in danger of criticism.

Service
Thank you for your wonderful feedback and five star rating, it is very much appreciated. I know the team will be just a delighted as I am. Regards, David Lewins - Head of Business

Helpfull

Service
Thank you for your comments and star rating. It is much appreciated. Regards, David Lewins - Head of Business

The issues raised post delivery were rectified. However I feel the vehicle should have been delivered without the issues being present, thus avoiding the need for a re visit, during which I was without a vehicle for 24 hours.

Service
Thank you for your comments. Please accept my apologies that you had to re-visit the Centre after taking delivery of your new BMW, your feedback will certainly help us to improve our services going forward. Regards, David Lewins - Head of Business

Excellent service, kept informed of progress and ready on time

Service
Thank you for your positive comments. I am pleased the team kept you informed of all progress and your BMW was ready at the agreed time. Regards, David Lewins - Head of Business

I know BMW is one of the better brands, but that does mean it needs to be that expensive

Service
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

A well deserved 100% rated satisfaction as always!

Service
Thank you for your wonderful comments and providing us with a five star rating, it is very much appreciated. Regards, David Lewins - Head of Business

I was very happy with the 'service experience' although I think the visit was billed as necessary for a 'quality enhancement' rather than a service. Anyhow, the two minor items I asked to be checked out were done and the staff were nice & helpful.

Service
Thank you for your comments. I am sorry that the billing was incorrectly worded, please do let us know if you require a new one. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

dealt with professionally offered Coffee while i waited and as tyre had to be ordered given lift home and back to pick up car

Service
Thank you for your comments and providing us with a five star rating. It is much appreciated. Regards, David Lewins - Head of Business

Staff very efficient and friendly. Perfect service, good advice and explained all the points on the service schedule.

Service
Thank you for your positive comments. I am pleased you found the team to be efficient and friendly and that they were able to fully explain your service. Regards, David Lewins - Head of Business

Everything very well organised. Staff very welcoming. Everything on time. All I had to do was have a nice cup of coffee and read the newspaper!!

Service
Thank you for your positive feedback. I am pleased you found the team to be well organised and welcoming and that you were able to relax in Isetta Bar whilst your servicing was carried out. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Provided an excellent service

Service
Thank you for providing us with five stars and rating your experience as 10/10. Regards, David Lewins - Head of Business

The only downside was they had to order fuel cap locking system which was faulty. When I took car in and waited an hour they said unfortunately it needed another part and it would be 3 hours before it came in. Was given lift home and picked up 5pm

Service
Thank you for your comments. I am very sorry to hear that the part we ordered was delivered faulty causing some delay to your day. I am however pleased that we were able to provide a complimentary lift to and from your home. Regards David Lewins - Head of Business

No issues

Service
Thank you for providing us with five stars and rating your experience as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

I was given a one hour appointment for the work to be completed. I was able to wait with a coffee and a magazine while the work was carried out. I was also offered a sandwich. The work was completed within the timeframe.

Service
Thank you for your positive comments and providing us with a five star rating, it is much appreciated. Regards, David Lewins - Head of Business

Very helpful and work was done well, quickly and at short notice

Service
Thank you for your positive comments and five star rating, it is much appreciated. Regards, David Lewins - Head of Business

Great service, Lauren was very friendly and helpful

Service
Thank you for your positive comments. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

Excellent service polite staff really pleased how I was treated

Service
Thank you for your positive comments. I am pleased that you received an excellent service and you found the team to be polite. Regards, David Lewins - Head of Business

Work all done well

Service
Thank you for your positive comments and providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

As above the service was excellent and staff very courteous, only the poor wash and vac let the experience down

Service
Thank you for your comments. It is pleasing to hear you found the service excellent and the team courteous, I am however sorry that the complimentary wash and vacuum was not completed to our usual standard on this occasion. Regards, David Lewins - Head of Business

Absolutely first class throughout. Not entirely thrilled about the indicated costs for a long-term service plan, so I won't take this out.

Service
Thank you for your wonderful comments and rating us with five stars. Regards, David Lewins - Head of Business

Because of Freddy Bond service adviser. He is 10 out 10. Very friendly and care about his clients.

Service
Thank you for your positive comments. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

I knew what work was needed. I liked the video and the safety report.

Service
Thank you for your positive comments. It is pleasing to know that you liked out c-it-now video. We look forward to seeing you again in the future. Regards, David Lewins - Head of Businss

I was extremely dissatisfied with the condition of my car when it was returned to me, a card inside said it had been washed and vacuumed. This was not carried out in any way at all.

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

Louis on the service department was Fantastic!! Really pleasant!! Make's a great change from other dealers I have dealt with in the past.

Service
Thank you for your wonderful comments. I know Lois will be pleased with her personal mention. Regards, David Lewins - Head of Business

Great customer service Value for money Informed throughout the process

Service
Thank you for providing us with five stars and rating your experience as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very thorough with approach

Service
Thank you for your positive comments and providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

The requested repair to my vehicle did not take place on the date scheduled, however the repair was undertaken the following day and i was provided with a courtesy car overnight.

Service
Thank you for your comments and providing us with a four star rating, it is much appreciated. Regards, David Lewins - Head of Business

As usual very good customer service.

Service
Thank you for your positive comments. I am pleased that you received a good customer service on your recent visit. Regards, David Lewins - Head of Business

Work done as requested

Service
Thank you for your comments and providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

Same as

Service
Thank you for your star rating, it is much appreciated. Regards, David Lewins - Head of Business

I am not et all happy with the way they have dealt with my case. I have purchased an service agreement and they didn't stick to the agreement. I feel that I have been cheated after purchasing Two BMW cars from the same dealer.

Service
Thank you for your feedback. I know our Service Manager has been in touch to discuss your comments. Regards, David Lewins - Head of Business

Great experience

Service
Thank you for providing us with five stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Efficient and helpful

Service
Thank you for your positive comments. It is pleasing to hear that you found the team to be efficient and friendly, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly staff we'll organised

Service
Thank you for providing us with five stars and rating your experiences as 10/10. Regards, David Lewins - Head of Business

The service was as promised and on time with all that had to be done.

Service
Thank you for your positive comments. It is pleasing to hear that your service was completed in the time scales agreed. Regards, David Lewins - Head of Business

Service has improved, it was a pleasant service.

Service
Thank you for your comments. It is pleasing to hear that you feel our service has improved and on this occasion you had a pleasant experience. We look forward to welcoming you back in the future. Regards, David Lewins - Head of Business

Good customer experience but expensive

Service
Thank you for comments and providing us with a four star rating, it is much appreciated. Regards, David Lewins - Head of Business

Work caried out well and good and respectful staff

Service
Thank you for your positive feedback. I am pleased the work was completed as requested and you found the team to be respectful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

MOT took a little longer than expected but Aircon needed servicing. Car was very dirty when I brought it in but it was cleaned inside and out!

Service
Thank you for your comments. I am sorry the MOT took a little longer than you expected however it is pleasing to hear that you were very happy with the complimentary wash and vacuum. Regards, David Lewins - Head of Business

Really simple to use, no hassle.

Service
Thank you for your positive comments. it is pleasing to hear how easy and hassle free you found us to use, we look forward to seeing you again in the future. Regards, David Lewins- Head of Business

The staff explain everything and try and meet my disability needs

Service
Thank you for your positive comments. I am pleased the team were able to explain everything fully to you. Regards, David Lewins - Head of Business

They settled my visit day immediately, and were most hospitable when I arrived. They provided me with transport to my home and they picked me up after informing me that my car was ready to pick up

Service
Thank you for your positive comments. I am delighted that you were able to take advantage of our complimentary drop off and collection service. Regards, David Lewins - Head of Business

Excellent team who knew what they were doing. Issues resolved under warranty quickly and effectively.

Service
Thank you for your positive comments. I am pleased that the team were able to resolve the issues under warranty quickly and effectively. Regards, David Lewins - Head of Business

Very satisfied with the greeting on arrival from Service Reception. Service completed in given time and made comfortable during wait.

Service
Thank you for your positive comments, it is pleasing to hear that the work was completed in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Reasonable service

Service
Thank you for your comments. Regards, David Lewins - Head of Business

Extremely satisfied

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

In addition to the above answer, when I went to collect my car, it was washed snd hoovered and the staff made me feel very welcome whilst there.

Service
Thank you for your positive comments. I am delighted to hear how happy you were with the complimentary wash and vacuum and how welcome the team made you feel. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

First class service from Lois Turnbull. She even discounted the cost of my service. Well chuffed!

Service
Thank you for providing us with five stars and rating your experience as 10/10, it is much appreciated. I know Lois will be delighted with her personal mention. Regards, David Lewins - Head of Business

Very helpful and understood my problem quickly and within couple of hours was also given a courtesy car.

Service
Thank you for your positive comments. I am pleased you found the team to be helpful and that they were able to resolve the problem on your car quickly. Regards, David Lewins - Head of Business

I would have given 5 stars but the car wasn't ready at the time promised. Whilst on this occasion that wasn't important to me it could have been if I'd had other commitments that afternoon.

Service
Thank you for your comments. I am sorry that your car was not ready at the time promised on this occasion, your feedback will certainly help us to improve our service going forward. Regards, David Lewins - Head of Business

Initially I was pleased they could help after being disappointed from previous service Centre but after I asked questions it was like I didn't exist and offers of help disappeared

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

Fair price and good contact information

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Lloyds BMW are fantastic, both in presales and aftercare. The quality and professionalism of all staff can't be faulted.

Service
Thank you for your positive comments and providing us with five stars, it is very much appreciated. I know the team will be delighted with your feedback. Regards, David Lewins - Head of Business

Fantastic customer service., Very quick and efficient, well looked after whilst car was in the workshop.

Service
Thank you for your positive comments. I am delighted that your BMW was repaired quickly and efficiently and the team looked after you so well whilst you waited. Regards, David Lewins - Head of Business

No problems

Service
Thank you for providing us with five stars it is much appreciated. Regards, David Lewins - Head of Business

Service completed within timescales, excellent service.

Service
Thank you for your positive comments. I am pleased that your service was completed in the time scales agreed. Regards, David Lewins - Head of Business

You booked the car in at a time that was convenient, gave an appraisal of the work and completed it efficiently. My car is 9 years old and this is the first major work it has ever had so BMW quality really stands out.

Service

Carl Palmer was absolutely fantastic throughout the sale of my new car, phoned when he said he would and nothing was too much trouble. He is a real asset to Lloyds Bmw

Service

Great service

Service
Thank you for providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

Ever thing was fine

Service
Thank you for your comments. I am pleased to hear that everything was fine on your recent visit. Regards, David Lewins - Head of Business

Very nice people all round

Service
Thank you for your comments and star rating, it is much appreciated. Regards, David Lewins - Head of Business

when I collected my car, alloys were filthy when I had left the car in immaculately clean order. It is understandable that maintenance had to be carried out to fit a new tyre but I would expect to have the car back how I left it.

Service
Thank you for your comments. Please accept my apologies that your visit was not up to our usual high standards, I know the Service Manager has been in touch to discuss this further. Your feedback will certainly help us to improve our processes going forward. Regards, David Lewins - Head of Business

standard of work

Service
Thank you for your comments and star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Everything dealt with as promised.

Service

I was advised tyre machine not working & you would use a local tyre service to fit my new tyre. 90 mins later I was told this had not happened & you would use your other tyre machine.

Service

Good service

Service
Thank you for your comments, I am pleased to hear that everything went well on your recent visit. Regards, David Lewins - Head of Business

Surprised to have an air conditioning service and odoriser at an extra £75 only to find the car now smells of a very artificial mint smell. The new car smell before was much more pleasant. A full service package is limited.

Service
Thank you for your comments. We have taken your feedback on board in relation to the Air Conditioning deodoriser. Regards, David Lewins - Head of Business

explained everything and the cost involved and carried out job in efficiently and within time frame given

Service
Thank you for your comments. I am pleased to hear that the team explained everything fully and all works were completed in the time frames agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

After service car returned looking like new

Service
Thank you for providing us with five stars, your comments are greatly appreciated. Regards, David Lewins - Head of Business

The dealership overall have been tremendous. Pity the BMW brand didn't take after what this dealership has to offer. Nothing is too much trouble.

Service
Thank you for providing us with five stars, it is very much appreciated. Regards, David Lewins - Head of Business

I always happy with my service - and considered giving 4 stars.. as on my last service my only criticism is that when I picked my car the courtesy wash was suboptimal, where as usually the car is returned pristine.

Service
Thank you for providing us with five stars and rating your experience as 10/10. It is much appreciated. Regards. David Lewins - Head of Business

Always a pleasure to deal with

Service
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Very nice experience and they make you feel valued Carl - my sales associate was very effective

Sales
Thank you for providing us with five stars and rating your experiences as 10/10. I know Carl will be delighted with his personal mention. Regards, David Lewins - Head of Business

Brilliant service and great car.

Sales
Thank you for your positive comments. I am delighted to hear how well everything went during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Excellent service from sales

Sales
Thank you for your positive comments and five star rating, it is much appreciated. Regards, David Lewins - Head of Business

No problems

Sales
Thank you for providing us with five stars and rating your experiences as 10/10. it is much appreciated. Regards, David Lewins - Head of Business

Experience was very good, all of my questions where dealt with easily and quickly - absolutely no complaints.

Sales
Thank you for your positive comments. I am pleased that the team were able to answer all of your questions easily and quickly. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Always a warm welcome and never waited around. Both Lauren and David made sure that I was not left waiting.

Sales
Thank you for your positive comments. I am pleased that you always receive a warm welcome when you visit and I know that Lauren and David will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Very smooth and discreet as I don't like the fuss.

Sales
Thank you for your positive feedback. I am pleased that you were happy with the service we provided during the purchase of your new BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Quickest car delivery we've ever had.

Sales
Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

I had due date but it arrived early

Sales
Thank you for providing us with five stars and rating your experiences as 10/10. It is very much appreciated and we wish you many happy motoring miles. Regards, David Lewins - Head of Business

We live in Milton Keynes and made a decision to buy again from Lloyds as they were so good last time. It didn't even occur to us to go anywhere else.

Sales
Thank you for your wonderful comments and providing us with a five star rating. We truly appreciate your continued loyalty to Lloyd Newcastle and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Nice environment and friendly staff to do business with.

Sales
Thank you for your comments. I am happy you found our team to be friendly and our Centre a nice environment for purchasing your new BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Lloyd BMW Newcastle has a fantastic show room. It is well staffed and attentive. Lauren Brown, who sold me the car was great. She was easy to deal with, quick to respond to any queries and even came in on her day off the handover the car to me.

Sales
Thank you for providing us with five stars and rating your experience as 10/10. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

All information relayed with clarity

Sales
Thank you for your comments. I am pleased the team relayed all information to you with clarity. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Alan worked well with us to source a car to fulfil our needs as we wanted to make a purchase as soon as possible rather than wait to order - as a result we got the car we wanted more quickly than we anticipated

Sales
Thank you for your wonderful comments and five star rating. I know Alan will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent customer service. Great aftercare

Sales
Thank you for your wonderful comments and providing us with five stars, it is much appreciated. Regards, David Lewins - Head of Business

Received courtesy and assistance in sales process

Sales
Thank you for your comments, It is pleasing to hear you found the team courteous and helpful during the Sales process. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Outstanding Staff, service and surroundings.

Sales
Thank you for your positive comments. I am pleased you found all aspects of your visit to be outstanding. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great team and great service

Sales
Thank you for your positive comments and providing us with five stars. It is very much appreciated. Regards, David Lewins - Head of Business

Perfect nothing was too much trouble

Sales
Thank you for providing us with five stars and rating your experiences as 10/10. Your feedback is much appreciated. Regards, David Lewins - Head of Business

The car is exactly what I wanted. Great deal and a beautiful car to drive, the after calls from Carl Palmer was brilliant and he kept me informed along the way.

Sales
Thank you for providing us with five stars and rating your experiences as 10/10. I know Carl will be delighted with his personal mention. Regards, David Lewins - Head of Business

Lloyds Newcastle never fail to meet the high standards required by BMW. Both the buying and delivery experience were excellent. I was well looked after throughout. The sales team worked extremey hard to ensure that we arrived at a satisfactory deal.

Sales
Thank you for your positive comments. I am pleased the team looked after you so well and that you were happy with the whole experience. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Fantastic showroom and service

Sales
Thank you for your wonderful comments. I am pleased you found the service and showroom to be excellent. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

only 4 star as sales somewhat inefficient

Sales
Thank you for your comments. I am very sorry to hear that you were not entirely satisfied on your recent visit, I know our Sales Manager has been in touch to discuss your feedback. Regards, David Lewins - Head of Business

Very efficient and the staff were helpful and very affable

Sales
Thank you for your comments. I am pleased you found the team to be efficient, helpful and affable during the purchase of your new BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good service, helpful and friendly sales team, answered queries quickly

Sales
Thank you for your positive comments. I am pleased you found the sales team to be friendly, helpful and able to answer all of your queries quickly. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Somewhat dissapointed.

Sales
Thank you for your comments. I am sorry you were somewhat disappointed with the purchase of your new BMW, I know our Sales Manager has been in touch to discuss your feedback further. Regards, David Lewins - Head of Business

Very helpful staff could not do enough

Sales
Thank you for your positive comments. It is pleasing to hear how helpful you found the team. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The local sales rep was extremely helpful during the order and delivery period. I would have liked more options to have been available like different paint choices

Sales
Thank you for your positive comments and star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything explained regarding the car. Friendly and welcoming

Sales
Thank you for your positive comments, It is pleasing to hear that everything was fully explained regarding your new BMW and that you found the team to be friendly and welcoming. Regards, David Lewins - Head of Business

Used Lloyd BMW for a number of years now and enjoy the experience every time I am in the showroom. Staff couldn't be more helpful

Sales
Thank you for your wonderful comments. I am delighted to hear that you always have an enjoyable experience whenever you visit our Centre. Thank you for your continued loyalty, it is much appreciated. Regards, David Lewins - Head of Business

Looked after very well

Sales
Thank you for your positive comments, I am pleased to hear that you were looked after so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Lauren Brown did an excellent job!

Sales
Thank you providing us with five star and rating your experiences as 10/10. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

Tom Heslop was very professional and attentive. Great service

Sales
Thank you for your positive feedback. I a pleased to hear how professional and attentive you found Tom, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

The first time we've used Loyd BMW at Newcastle & we feel we haven't just got a new car but also made friends we people who want to help & care Thank You

Sales
Thank you for your positive feedback and five star rating, it is very much appreciated. I know the team will be just as delighted with your comments as I am. Regards, David Lewins -

It's a fair reflection given during my visit

Sales
Thank you for your positive comments, they are much appreciated. Regards, David Lewins - Head of Business

All staff were warm and welcoming and listened offering me alternatives