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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

Melanie Hutchinson

Retail Sales Manager

Alan Maddison

Retail Sales Manager

Paul Kennedy

Retail Sales Manager

David Holmes

Retail Sales Manager

Richard Willis

Used Car Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Emma Robb

Service Administrator

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Fiona Knapton

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Tom Heslop

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

New Car Sales Executive

Karl Morrison

Used Car Sales Executive

Ewan Botcherby

Used Car Sales Executive

Peter Clark

Senior Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

Chris Herrman

Senior Sales Executive

Ian Huntley

Service Manager

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work done as promised

Service

Courteous staff, car ready on time, no issues.

Service
Thank you for your positive comments, it is much appreciated. Regards, David Lewins - Head of Business

Great customer service as always and feed back on how my car is doing!

Service
Thank you for providing us with Five Stars. I am pleased the team kept you up to date throughout the day and you received our usual high levels of customer service. We look forward to seeing you again. Regards, David Lewins - Head of Business

BMW alerted me to a Series 1 recall, car booked in locally, no problems on booking in, car ready in the timescale quoted, car washed, very nice, all ok ?. Beautiful showroom, staff very pleasant and knowlegeable....very impressive.

Service
Thank you for your wonderful comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Replaced part and fault was a recall so they ensured it was done free.

Service
Thank you for your Five Star rating. I am pleased the part and fault were all completed with no expense to yourself. Regards, David Lewins - Head of Business

Excellent efficient service

Service
Thank you for your positive comments and Five Star rating, It is much appreciated. Regards, David Lewins - Head of Business

always a good service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Absolutely satisfied. Got the car in worked with us on our part ex. I have left a happy person with my new car. Really appreciate it

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

MOT and service carried in acceptable time out giving peace of mind that everything has been checked OK.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Work completed on my car on time

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Prompt and professional service with refreshments and car valeting

Service
Thank you for your positive comments and Five Star rating. I am pleased you received a prompt and professional service during your recent visit. We are equally as delighted to be able to once again offer refreshments and a complimentary Wash and Vacuum. Regards, David Lewins - Head of Business

the service agent Sarah was very professional & explained everything clearly

Service
Thank you for providing us with Five Stars. I am pleased Sarah looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Car was picked up from home and delivered back to me - so easy !

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I am pleased you found our collection and delivery service to be helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent service and staff.

Service
Thank you for your positive comments and Five Star rating. It really is much appreciated. Regards, David Lewins - Head of Business

Lee was very efficient and personable.

Service
Thank you for your Five Star rating, it is much appreciated. I am pleased Lee looked after you so well during your visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Lee and Sarah dealt with the various issues with thoroughness and skill

Service
Thank you for your comments and Five Star rating. I am pleased Lee and Sarah looked after you so well during your recent visit. They will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Couldn't fault the communication and work

Service
Thank you for your positive comments and Five Star rating. I am pleased everything went well on your recent visit. Regards, David Lewins - Head of Business

Price matched tyres with another retailer

Service
Thank you for providing us with Five Stars. I am pleased you were able to take advantage of our Price Match Guarantee. Regards, David Lewins - Head of Business

We were well informed and good service provided

Service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you well informed throughout your visit. Regards, David Lewins - Head of Business

Timelines and support / communication were very good and the experience was good.

Service
Thank you for your Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Staff explained what would happen and kept me informed as to progress

Service
Thank you for providing us with Five Stars. I am pleased the team kept you up to date throughout the day with the progress of your BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Outstanding service from start to finish

Service
Thank you for your positive comments and rating the services you received with 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly efficient service

Service
Thank you for your Five Star rating. I am pleased you received a friendly and efficient service. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Same as before; everyone I dealt with and spoken to was really kind and respectful.

Service
Thank you for your providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

it went well

Service
Thank you for providing us with Five Stars. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything explained and a competitive price. Service Advisor excellent.

Service
Thank you for your positive comments. I am pleased the team explained everything fully to you and you found our prices to be competitive. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

It's good to know what issues need repairing or what parts need replacing in the opinion of the experts

Service
Thank you for your positive comments and Star rating. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The team from reception to the cleaners seem very motivated

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

No problems at at

Service
Thank you for providing us with Five Stars and rating the service that you received as 10/10. It really is much appreciated. Regards, David Lewins - Head of Business

I was satisfied. Completed quickly.

Service
Thank you for your comments and Star rating. I am pleased the work was completed quickly for you. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything clearly explained and fulfilled promptly and efficiently

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Prompt courteous service and always good work

Service
Thank you for your positive comments and Five Star rating. I am pleased the team provided you with prompt and courteous service. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was appointed Nichole on arrival & she sorted everything & she was amazing I felt I was listened to & felt confident that things would get done

Service
Thank you for providing us with Five Stars for your recent visit with us. I am pleased Nicole looked after you so well and I know she will be delighted with her persona mention. Regards, David Lewins - Head of Business

Helpful, friendly.

Service
Thank you for your Five Star rating. I am pleased you found the team to be helpful and friendly. Regards, David Lewins - Head of Business

I have been dealing with this branch since 2018 and always getting top of notch service with friendly welcoming staff and atmosphere

Service
Thank you for your positive comments and Five Star rating. I am pleased you are always looked after when you visit. Thank you for your continued loyalty and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

10/10 service! Sarah, Lois & Nicole are fantastic!

Service
Thank you for your wonderful comments. I know Sarah, Lois and Nicole will be delighted with their personal mentions. Thank you! Regards, David Lewins - Head of Business

Fast friendly service desks staff, also, work to my car done quickly, and on time. Reception desk staff very attentive.

Service
Thank you for your positive comments. I am pleased your visit went well and the team looked after you. Regards, David Lewins - Head of Business

It was ready to collect in a good time

Service
Thank you for your positive comments. I am pleased your BMW was ready for collection within the time scales agreed. Regards, David Lewins - Head of Business

Good customer service (Lee). Job done well and time as promised.

Service
Thank you for your positive comments. I am pleased Lee looked after you so well, he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Having the ability to wait on site whilst the vehicle was being serviced was a big help to my day

Service
Thank you for your positive comments and Five Star rating. I am pleased having the ability to wait on site for the work to be completed was a big help to you. Regards, David Lewins - Head of Business

Courteous service and reasonably quick

Service
Thank you for your providing us with Five Stars. I am pleased you found the team to be courteous and the work was completed in a reasonably quick time scale. Regards, David Lewins - Head of Business

Fast service

Service
Thank you for your providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

I've had nothing but excellent interactions with Lloyds Newcastle. Whether it was issues with my old BMW, not purchased through Lloyds, to buying my new car through them, and getting that seen to, it's been brilliant every time.

Service
Thank you for your wonderful comments and Five Star rating. I know the team will be as delighted as I am with your feedback. Regards, David Lewins - Head of Business

Excellent staff ??

Service
Thank you for your wonderful comments. It really is much appreciated. Regards, David Lewins - Head of Business

Work completed competently and service staff fantastic, even arranged visit to body shop to fix another problem

Service
Thank you for your positive comments and Five Star rating. I am pleased all work was completed to your satisfaction. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Did what was needed. Other dealerships are doing a valet now.

Service
Thank you for providing us with Five Stars. We look forward to being able to offer our complimentary Wash and Vacuum in the near future. Regards, David Lewins - Head of Business

Prompt service and good communication

Service
Thank you for your positive comments and Five Star rating, I am pleased you received a prompt service with good communication from the team. Regards, David Lewins - Head of Business

I was very pleased with the friendly service from Lois at Lloyd Newcastle as She remembered me from a previous visit. The Engineer also explained in full the technical answers that I asked him being somewhat new to BMW

Service
Thank you for your positive comments and Five Star rating. I am pleased Lois looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Great service

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

V Good service and follow up by Lee Blades

Service
Thank you for your positive comments and Five Star rating. I am pleased Lee looked after you so well during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Polite and efficient staff

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

I was accommodated for Fast Track service, which was efficient and fuss-free. The service adviser who handled my case was highly professional and charming.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

The whole process was very easy and handled in professional manner by helpful staff

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Friendly, approachable staff

Service
Thank you for your positive comments, I am delighted you found the team to be friendly and approachable. Regards, David Lewins - Head of Business

Same as above great service

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Amazing team, sales and service... great service putting the customer first, an asset to the Brand

Service
Thank you for your wonderful comments and Five Star rating. I know the team will be as pleased as I am with your feedback. Regards, David Lewins - Head of Business

Freddie Bond goes out of his way to provide an excellent service

Service
Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

My car needed a repair to the roof opening and closure system. This was carried out speedily and at a reasonable cost.

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

As above the lady who dealt with me kept me informed of the progress and then called to let me know that they would need to keep hold of the car longer so that the repairs could be carried out.

Service
thank you for providing us with Five Stars. I am pleased you were kept updated throughout . Regards, David Lewins - Head of Business

Quick and easy to book the vehicle in at a date that suited me, once in dealership it was seamlessly efficient from dropping off to collection. The Video received from the mechanic during the service was also very reassuring.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. Regards, David Lewins - Head of Business

Very good staff and comprehensive check given as part of recall

Service
Thank you for your comments. I am pleased you were happy with the comprehensive check carried on your BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Nicole from the onset was professional and a credit to both the BMW brand and Lloyds Newcastle.

Service
Thank you for your positive comments and Five Star rating. I know Nicole will be delighted with her personal mention. Regards, David Lewins - Head of Business

I received good service throughout from Nicole, no issues or extra costs.

Service
Thank you for your positive comments. I am pleased Nicole looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Lloyds BMW offer a price match for tyres. My tyre was replaced and all tyres checked in a reasonable time frame.

Service
Thank you for your positive comments and Five Star rating. I am pleased you were able to take advantage of our Price Match on your replacement tyres. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great service and I was given a discount

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. Regards, David Lewins - Head of Business

Brilliant service from start to finish!

Service
Thank you for your positive comments and Five Star rating. I am delighted that you received a brilliant service from start to finish! We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work completed quickly and efficiently.

Service
Thank you for your positive comments and Five Star rating. I am pleased all work was completed in the time scales agreed. Regards, David Lewins - Head of Business

The service took longer than I expected and due to Covid restrictions, no refreshments could be provided while I waited

Service
Thank you for your comments and Star rating. We are pleased to advise that due to an ease in restrictions our refreshments are available once again. Regards, David Lewins - Head of Business

Highly professional throughout, the staff gave me confidence from the start that my issue would be fixed and i would be taken care of despite COVID restrictions in place. Repair work carried out to high finish and car feels amazing - thankyou!

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Working under current restrictions and doing it effortlessly and felt safe

Service
Thank you for your positive comments and Five Star rating. I am delighted that you were made to feel safe whilst visiting our site under the current restrictions. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Did my service within time frame

Service
Thank you for providing us with Five Stars. I am pleased all work was carried out in the time scales agreed. Regards, David Lewins - Head of Business

Always friendly, efficient and reliable.

Service
Thank you for your Five Star rating. I am pleased you always find the team to be friendly, efficient and reliable. Regards, David Lewins - Head of Business

Great team of people, but particularly Lois, Service Advisor

Service
Thank you for your Five Star rating. I am pleased Lois looked after you so well. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Efficient service good communication

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Standard service no issues

Service
Thank you for your Star rating. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

good service but a bit expensive for the amount of work done

Service
Thank you for your Star rating. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Noticed a problem with the car when I got home. This was quickly rectified next day with no quibbles, showing the service dept cares about customer satisfaction. Thank you.

Service
Thank you for providing us with Five Stars. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Whole experience was quick,safe and efficient.

Service
Thank you for providing us with Five Stars. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

All good

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work done was completed within the estimated time and, to date, was done satisfactorily.

Service
Thank you for you Star rating, I am pleased all work was completed in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good service

Service
Thank you for providing us with Five Stars. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Professional and courteous staff.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly and efficient service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I've been totally satisfied with the service I have recieved in any area

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was! Courteous and helpful, prompt and attentive. As always!

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

See above - the reason it's not completely satisfied is because I had to come in to swap a cable. I know it was for safety reasons but a bit annoying to have to do it!

Service
Thank you for your comments and Star rating. I am sorry that you had to make a visit to the Centre to swap over cables. Regards, David Lewins - Head of Business

Staff were very helpful in explaining the options and arranging seamless delivery of the service

Service
Thank you for providing us with Five Stars, It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly professional service car was serviced in time frame I was advised and customer care second to none

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Punctual, friendly, kept in touch with me on updates. Much appreciated.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very COVID safe experience

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Fast service, great staff

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

It was a simple service

Service
Thank you for providing us with Five Stars, It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Grest experience and great service. Recall on the EGR. Lloyd's knew about the issue. No probs booking in at a time to suite me. Car was ready at the time agreed. Well done to the Service team, unusualy so, a well organised Service Department.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The team did all the things that I asked and the car is running fine

Service
Thank you for your Star Rating, It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Contact before during and after great .

Service
Thank you for providing us with Five Stars, It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Again, the service department was very good and helped me with my car. Which was greatly appreciated. Just a shame the car couldn't be cleaned due to Covid!

Service
Thank you for your feedback, I am pleased you found the Service team helpful on your visit, I am sorry that currently we are not offering our usual Wash and Vacuum due to Government guidelines. We do hope to be able to offer this service as soon as restrictions are lifted. Regards, David Lewins - Head of Business

Would have given 5 * except there was no wash and vacuum service.

Service
Thank you for your feedback. Unfortunately due to COVID restrictions we are not currently providing our usual complimentary Wash and Vacuum, we look forward to being able to offer this service again once government guide lines permit. Regards, David Lewins - Head of Business

Constrained by the fact that we had to stay indoors the wait was endurable

Service
Thank you for your positive comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Good service

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

In this time of pandemic and lock down l was very pleased to receive a first class & safe service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Car serviced in prompt time, staff friendly and professional

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I have dealt with this dealership for many years and to date have found my experience to be very good.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The staff are so friendly and helpful

Service
Thank you for your positive comments, it is very much appreciated. Regards, David Lewins - Head of Business

Everything done on time

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

All aspects done thoroughly and precise with a friendly manner. Demonstrations and information offered throughout transition.

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Lauren kept in regular contact with me as there was a delay in manufacturing but nothing was ever too much for her.... and come delivery day I felt like I was queen... the handover was amazing

Sales
Thank you for your wonderful comments and Five Star rating. I am so pleased Lauren looked after you so well and kept in regular contact with you. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Again excellent salespersonship

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Personal service and helpful friendly staff

Sales
Thank you for your positive comments and Star rating. I am pleased you received a personal service and found the team to be helpful and friendly. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Both Ross and Melanie went out of their way to ensure all my needs were met. They are a great asset to The Lloyds Bmw group and I look forward to doing business with them again in the future.

Sales
Thank you for your positive comments and Five Star Rating. I am pleased both Ross and Melanie looked after you so well, I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

There was no pressure from Carl while going through our options and choices taking the time to explain everything. He then guided us carefully through the paperwork procedures after our decision to ensure we got our new vehicle at the agreed time.

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Carl will be delighted with his personal mention. Regards, David Lewins - Head of Business

Sarah Robinson kept us updated all the time during delays until we took receipt of our new X1

Sales
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW, she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Very efficient and delivered what was expected

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be efficient and they delivered what you expected. Regards, David Lewins - Head of Business

Very satisfied with the service I received from Tom Heslop - thank you

Sales
Thank you for providing us with Five Stars and rating the service you received as 10/10. I know Tom will be delighted with his personal mention. Regards, David Lewins - Head of Business

I didn't go to the showroom but sales rep sent a film of the car

Sales
Thank you for your Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Given covid restrictions very easy to purchase handover was slightly delayed but once the car was in quick safe handover

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found your new BMW easy to purchase with a quick and safe handover. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Carl was very professional. We bought from Lloyd BMW in part due to the excellent service we had had with Lloyd Mini.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Carl looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention, Regards, David Lewins - Head of Business

Very quick and smooth

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Fluent communication and transparency throughout

Sales
Thank you for providing us with Five Stars, it is much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Cannot fault the service whatsoever

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Excellent service especially Sarah Robinson

Sales
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Ross Dunn was amazing and helpful.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Ross looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Kept up-to-date from Emma, nothing was too much trouble for her.

Sales
Thank you for providing us with Five Stars. I am pleased Emma kept you fully up to date with everything. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

I was kept well informed throughout the whole process from ordering to delivery of the car. My sales advisor (Sarah Robinson at Lloyd Newcastle) was thorough, organised and knowledgeable.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

She could not have helped us any more

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found the Sales Executive to be helpful throughout the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Emma especially was able to address all my queries and kept me updated throughout the purchasing process

Sales
Thank you for your positive comments and Five Star rating. I am pleased Emma looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The salesperson could not have been more efficient and helpful.

Sales
Thank you for your positive comments and Five Star rating. I am delighted you found the Sales Executive to be efficient and helpful during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Very helpful staff

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Efficient personalised service with the additional reassuring Covid proof features

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Despite the problems caused by Lockdowns and COVID resulting in a long lead time, I was kept up to date with progress. Purchase and handover was very professional.

Sales
Thank you for your positive comments and Five Star rating. I am pleased you were kept fully up to date with the lead time for your new BMW. Regards, David Lewins - Head of Business

A faultless experience

Sales
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business