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Lloyd Newcastle Newcastle Upon Tyne

ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Introducing the new BMW 128ti.

07.10.2020 Read

The BMW 5 Series.

01.10.2020 Read

Pre-order the new BMW iX3 Premier Edition

16.09.2020 Read

KEEPING YOU SAFE.

29.05.2020 Read

BMW Owner's Guide: Maintaining Your BMW.

28.04.2020 Read

COVID-19 Statement

18.03.2020 Read

Lloyd Newcastle BMW Retailer of the Year Award Success

25.02.2020 Read

The Lloyd BMW Winter Event.

24.12.2019 Read

Our Christmas Opening Hours 2019

17.12.2019 Read

Motability scheme welcomes BMW X2.

18.01.2019 Read

BMW Help: Recalls

30.06.2018 Read

#ExploreYourWorld

09.06.2018 Read

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

David Holmes

Retail Sales Manager

Melanie Hutchinson

Retail Sales Manager

Richard Willis

Used Car Sales Manager

Robert Snedden

Retail Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Emma Robb

Dealership Host

Fiona Knapton

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Alan Maddison

Business Sales Specialist

Tom Heslop

New Car Sales Executive

Karl Morrison

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Ewan Botcherby

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

Sales Executive

Peter Clark

Senior Sales Executive

Adam Barber

Used Car Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

James Eadington

Used Car Sales Executive

Chris Herrman

Used Car Sales Executive

Ross McKenzie

Used Car Sales Executive

Ian Huntley

Service Manager

Stephen Robson

Senior Technician

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

All the issues were resolved at once

They are just brilliant every person is made to feel welcome and special.

All actions were achieved within the time period advised by the dealership. All representatives of Lloyd BMW Newcastle are polite, friendly,helpful and well informed in their subject matter.

always excellent prompt courteous and effective service, friendly staff

Crankshaft Pulley has been fixed from Goodwill at BMW UK and the whole experience from start to finish has been absolutely superb. Sarah C at Lloyd Newcastle is an absolute asset to the team.

Good reception, updates and handover once the service was complete.

Freddie went above & beyond to make sure I knew exactly what the running-in service involved along with making sure I was happy with the price of the service, too. Freddie is surely a future service manage in-waiting :)

Service staff are friendly and keep you informed at all times

First class service from a dealer that is a pleasure to visit. Thank you

Excellent customer care.

Service receptionist Lee Blades, was excellent throughout my service experience.

Great, even when I forgot to drop the car off it was still no problem!

The staff at Lloyds are great, I have dealt with Sarah on service for the last couple of years and she always friendly and welcoming, whilst extremely professional.

Great contact free experience, everything explained fully. Service completed promptly. I liked the phone call saying car would be ready in 10-15 minutes, gave me chance to be travelling to the centre saving a bit of time.

Your staff were very helpful and the collection and delivery service made life easy at this strange time.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

They were very professional with the handling of my issues and did everything i could have asked for to resolve them. I discussed the problem with Nicole in service and a technician (never got his name) and both were excellent.

Thank you for your comments and Five Star rating. I know Nicole will be delighted with her personal mention. Regards, David Lewins - Head of Business

Reasonable price and took the time arranged.

Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Best dealership in the north east, take excellent care of my vehicle and customer service is exemplary. Covid procedure also makes the whole process feel very safe. Great work!

Thank you for your wonderful comments. I am pleased the team always look after you so well. I know the team will be as delighted as I am with your feedback. Regards, David Lewins - Head of Business

Car working fine

Thank you for comments and providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

It was a recall visit and it all went to plan

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Good attentive service

Thank you for your comments and Five Star rating, I am pleased the team were attentive to your needs during your visit. Regards, David Lewins - Head of Business

Always responds to messages and phone calls. Spot on.

Thank you for your comments, I am pleased the team always stay in contact when you BMW is with us. Regards, David Lewins - Head of Business

My car was serviced, inspected, parts replaced quickly and efficiently.

Thank you for your Five Star rating. I am pleased everything was completed in the time scales agreed during your recent visit. Regards, David Lewins - Head of Business

Work was done when they said it would be. Customer service in branch was very good especially considering the current Corvid restrictions

Thank you for your positive comments and Five Star rating. I am pleased all works were completed in the timed scales agreed and you found our Centre easy to use with the COVID restrictions in place. Regards, David Lewins - Head of Business

Complete wash and interior clean is not understandably available at this time. The pick up from home and same - day return was appreciated.

Thank you for your comments and understanding at this time. I am pleased you found the complimentary 'Pick Up and Drop Off service' helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Lauren was very helpful, friendly and efficient. Thank you.

Thank you for your positive comments and Five Star rating. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

The service advisor Nicole was brilliant, i have had cars with other manufacturers Audi/Mercedes and when i have put the car in for a service i have never received the customer service that Nicole displayed during my visit.

Thank you for your positive comments and Five Star rating. I am so pleased Nicole looked after you so well, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Quick and easy service given. Always happy to help the customer.

Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Friendly efficient staff, great service.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Problem sorted first time, spot on.

Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Double checked everything technician came for a drive with me to check it

Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Went above and beyond.

Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

The problem was dealt with swiftly. Staff were very friendly and professional.

Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Lloyds BMW have looked after my car for a number of years and it is still a very good vehicle. The service has always been of a high standard and I would say that I am glad to have a BMW.

Thank you for providing us with Five Stars and rating your experiences as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

All fine no issues

Thank you for your comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Did the service whilst I waited and it was excellent

Thank you for your positive comments. Your Five Star rating is much appreciated. Regards, David Lewins - Head of Business

Paul Robson was very prompt & courteous

Thank you for your positive comments and Five Star rating. I know Paul will be delighted with his personal mention. Regards, David Lewins - Head of Business

The service representative, Lauren, who dealt with me during the process of the service was extremely helpful, punctual with contact and professional throughout the experience. She sought further detail and offered valued recommendations.

Thank you for your positive comments and Five Star rating, it is very much appreciated. I know Lauren will be delighted with her personal mention. Regards, David Lewins - Head of Business

Easy to book service, efficient when checking in, prompt in getting car back. Polite staff.

Thank you for your positive comments and Five Star rating. I am pleased everything went well during your recent visit, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very friendly and professional with the personal touch

Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Completely satisfied. Freddie was excellent and made the whole experience as easy as possible. He went out of his way to ensure I was very well looked after and the work was completed by the team ahead of schedule.

Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your recent visit and I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Quick and efficient

Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

No problems or issues arose.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

I have found Lloyd bmw to be faultless especially in the current difficult covid situation.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Proper setting of service date and time and Punctual delivery

Thank you for your positive comments and Five Star rating, it is very much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything checked and changed as required

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Everything was completed on time

Thank you for providing us with Five Stars. I am pleased all works to your BMW were completed in the timescales agreed. Regards, David Lewins - Head of Business

Great staff

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent service.

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

I find their communication with me very good, easy to understand and comprehensive. I am impressed that they are proactive in keeping the car servicing etc up to date.

Thank you for your positive comments. I am pleased to hear you find the team easy to understand and that they are always proactive. Regards, David Lewins - Head of Business

The job was done in a timely fashion and I was kept informed as to progress throughout. My car was booked in efficiently and when completed I was told exactly what work had been carried out. I was then taken to my vehicle and handed the keys

Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

every thing was explained, kept informed

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

No fuss. Completed in less time than expected. Excellent.

Thank you for your positive comments. I am pleased your visit went well, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work completed within the time scale advised

Thank you for your comments. I am pleased the work was completed in the time scales agreed. Regards, David Lewins - Head of Business

Given the circumstances with Covid19 our visit was fairly painless

Thank you for your comments and Five Star rating. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The service was carried out at the point where the car was delivered to Lloyd's after a breakdown. Repairs and service were done quickly and very satisfactorily. Also the strategies put in place for CV19 precautions were excellent.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Easy telephone access - pleasant and helpful receptionist. Car pick-up and delivery as promised - cheerful driver

Thank you for your comments. I am pleased you found the team to be pleasant and helpful and you were happy with the car pick up and delivery. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Ease of booking an appointment, pleasant staff, and the fault rectified without charge.

Thank you for your positive comments and Five Star rating. It is great to hear your found the team pleasant and easy to deal with and that the fault was rectified. Regards, David Lewins - Head of Business

Due to covid restrictions car was not cleaned, but this was explained, not intended to be a criticism, only a fact of current situation.

Thank you for your comments. We look forward to being able to offer our complimentary wash and vacuums as soon as Government Guidelines allow. Regards, David Lewins - Head of Business

Lois did a great job of looking after me.

Thank you for your Five Star rating. I am pleased Lois looked after you so well during your recent visit, She will be delighted with her personal mention,. Regards, David Lewins - Head of Business

Helpful and polite service whilst providing excellent service on the car

Thank you for your positive comments, It is pleasing you found the team helpful and polite during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service was carried out in the time stated by the service desk

Thank you for your positive comments. I am pleased all work was carried out in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Put the car in & everything was done on time

Thank you for your comments and Five Star rating. I am pleased all works on your BMW were completed in the time scales agreed. Regards, David Lewins - Head of Business

All sorted very efficiently

Thank you for your positive comments and Five Star rating. I am pleased everything was completed efficiently during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Booking was easy, waited and car returned as informed

Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Same as before! Have quite a long way to come to have car serviced, about an hours drive, so I just wait until it is completed which only took about an hour and a half.

Thank you for your feedback and continued loyalty. I am pleased the team completed the work within the time scales agreed. We look forward to seeing you again soon. Regards, David Lewins - Head of Business

Resolved the problem

Thank you for your comments. I am pleased the team were able to resolve the problem you were experiencing with your BMW. Regards, David Lewins - Head of Business

Everything was done properly and professionally

Thank you for your positive comments and Five Star rating. I am pleased you found everything to be professional during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

From dropping the car off to picking it back up, staff are so nice and with the current situation they have great procedures in place .

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

good and friendly service

Thank you for your Five Star rating. it is much appreciated. Regards, David Lewins - Head of Business

Professional well presented garage and staff. Friendly and helpful

Thank you for your Five Star rating. I am pleased you found the team to be professional, friendly and helpful and that the Centre was well presented. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

i was somewhat dissatisfied when i was told there was nothing loose because there was definitely a rattle when I drove over uneven road service and i felt that i received poor service at the beginning of July.i was very happy when problem was sorted.

Thank you for your comments. I am sorry that we were unable to locate the source of the rattle on your previous visit however pleased it has now been rectified. Regards, David Lewins - Head of Business

Excellent service.

Thank you for providing us with five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

I have been servicing my car at the same service station for several years, almost. 19 years and my car has been functioning fine and I have never had a breakdown on the motorway in all these years.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Good service, speed and provision of waiting are with free wifi. No issues.

Thank you for your comments, I am pleased everything went well with your recent visit. Regards, David Lewins - Head of Business

All staff were very aware of - and the building was - well equipped to deal with COVID-19 restrictions

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Everyone very polite and happy to help

Thank you for your positive feedback. I am pleased everyone was polite and happy to help during your recent visit. Regards, David Lewins - Head of Business

Quick and efficient service

Thank you for your comments. I am pleased the service was quick and efficient. Regards, David Lewins - Head of Business

Polite, courteous service staff.

Thank you for your comments. I am pleased you found the team to be polite and courteous on your recent visit. We appreciate the Five Star rating. Regards, David Lewins - Head of Business

Not had any issues.

Thank you for your Five Star rating, I am pleased your visit went well. Regards, David Lewins - Head of Business

Prompt service and friendly staff

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

The staff and the dealership go out of their way to help and assist

Thank you for your Five Star rating. I am pleased you find the team helpful whenever you visit, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I have a Motability vehicle. My mobility is not good so I use a mobility scooter to get around. Lloyd Newcastle arranged to collect my vehicle and return it when the job was done. The driver arrived on schedule and returned a few hours later. Magic

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very helpful and thorough

Thank you for your positive comments, I am pleased you found the team to be helpful and thorough during your recent visit. Regards, David Lewins - Head of Business

Collected and delivered vehicle, quoted £290 + then only Charged £263, they could have kept the difference, I wouldnt have known, I find this honesty refreshing.

Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Quick check in and out. Friendly staff.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Everything organised, kept updated, timely and effective service I'm always well received by the Lloyd Newcastle personnel

Thank you for your positive comments and Five Star rating. I am pleased you found the team to be organised and that they kept you up to date throughout the day. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very high level of customer service. Very helpful.

Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

car booked in for service at 8-am and investigate tailgate lock. remained in the showroom tucked up in a quiet area. car ready at 10-30 am including a new tailgate lock.

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Efficiently processed my needs

Thank you for your positive comments, I am pleased you found the team efficient during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The service team are efficient and friendly and their covid measures are well thought through so you feel safe interacting with the team

Thank you for your positive comments. It is pleasing you found the team to be friendly and efficient during your recent visit and great to know that you felt safe with the measures we in place during COVID19. Regards, David Lewins - Head of Business

Friendly, helpful and prompt

Thank you for your positive comments. I am pleased you found the team to be friendly, helpful and prompt. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work carried out on time and at a fair price

Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

No delays and car ready as stated.

Thank you for your comments. I am pleased there were no delays and your car was ready within the timescales agreed. Regards, David Lewins - Head of Business

Job well done.

Thank you for your Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

This MOT and service were one of the quickest I've ever had, I was told it would take approx a couple of hours and came back to the garage about two hours later and it was all finished and I just had to wait a short while for the relavent paperwork.

Thank you for providing us with Five Stars. I am pleased you MOT & Service was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

First class service

Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Very quick & efficient service by all

Thank you for providing us with Five Stars and rating your experiences as 10/10. I am pleased you found your visit to be quick and efficient. Regards, David Lewins - Head of Business

Freddy took excellent care and attention

Thank you for providing us with Five Stars. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Heading off on holiday and needed car checking over. Was booked in at very short notice and car checked over at no cost. Great service.

Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated, hope you had a fabulous holiday. Regards, David Lewins - Head of Business

I couldn't fault the service department for fixing the vehicle under warranty.

Thank you for your positive comments, I am pleased the Service went well. Regards, David Lewins - Head of Business

Always very helpful ,Freddie bond Explained everything throughly

Thank you for your positive comments. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

Quick and efficient price agreed before hand. No hidden costs.

Thank you for your positive comments. I am pleased you found your visit to be quick and efficient. Regards, David Lewins - Head of Business

my vehicle was collected and returned with the minimum of fuss

Thank you for your positive comments and Star Rating. It is much appreciated. Regards, David Lewis - Head of Business

Issue was diagnosed quickly and resolved

Thank you for providing us with Five Stars and rating your experience as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Having recently had a negative experience with Audi, despite being a customer for the past 7 years, I was grateful for the service. Alan was extremely helpful, knowledgeable and went above and beyond to help me find what I was looking for.

Sales executive Sarah Robinson made it such a pleasurable experience.

Completely satisfied they kept me very informed throughout the process.

Absolutely no pressure to buy and a really enjoyable experience. The whole process made easy!

Lloyds of Newcastle BMW made buying my new car very easy. They also handled the storage and return of old car which was a bonus.

Great service from start to finish

It is my first BMW purchase and the sales person, Carl Palmer, couldn't have been more helpful during the whole process.

In these strange times the staff made you welcome and put you at ease. Karl Morrison was 1st class and went out of his way to find a great deal on our new car The delivery as he said was on time and hand over went very well. Top marks again.

Thank you for your positive comments and Five Star rating. I am pleased Karl looked after you so well during the purchase of your new BMW and I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Again the level of service from Tom was outstanding from start to finish, always kept me on track throughout the process with regular updates and so on, a real asset to your company

Thank you for your positive comments and Five Star rating. I am pleased Tom looked after you so well, I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

My personal experience dealing with Mr Karl Morrison and his colleague Mr Anthony Kenny was excellent.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know both Karl and Anthony will be delighted with their personal mentions. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Tom went above and beyond to get my car ready before i returned to work offshore

Thank you for your positive comments and Five Star rating. I am pleased Tom went above and beyond your expectations during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Carl was fantastic

Thank you for providing us with Five Stars, I am pleased Carl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Friendly and professional

Thank you for your positive comments and Five Star rating. I am pleased you found the team to be friendly and professional. We look forward to seeing you again in the near future. Regards, David Lewins - Head of Business

From the Sales Manager Anthony Kenny to the Sales Executive Alan Maddison a very professional and smooth service was given with the "personal touch", making the Customer happy and content with all aspects of the sale/purchase.

Thank you for providing us with Five stars and rating your experience with us as 10/10. I know both Anthony and Alan will be delighted with their personal mentions. Regards, David Lewins - Head of Business

As above

Thank you for your continued loyalty and providing us with Five Stars, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I would like to say a big thank you to Ross Dunn from BMW Newcastle, Ross was extremely helpful during the sale of my new BMW X4 M40i I am completely satisfied with the service Ross provided and of course really happy with my new car, thanks again R.

Thank you for your positive comments and Five Star rating, I am pleased Ross looked after you so well during the purchase of your new BMW, he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Efficient

Thank you for your positive comments and Five Star rating, It is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly and professional sales team. Handover was excellent with the car presented in a unique and personal setting.

Thank you for your positive comments and Star rating. It is much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I was extremely satisfied from start to finish. The centre was well organised and the staff were great.

Thank you for your positive comments, I am pleased you found the Centre to be well organised and the team helpful during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Very helpful and excellent communication

Thank you for your positive comments and Five Star rating. I am pleased you found the team helpful with excellent communication. Regards, David Lewins - Head of Business

Excellent service all round

Thank you for your positive comments and continued loyalty, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Unbelievable, great!

Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Managed to get everything sorted in very short timescales no drama!

Thank you for your positive comments and Five Star rating. I am pleased the team were able to sort everything in the timescales agreed. Regards, David Lewins - Head of Business

Karl was Professional, knowledgeable and very helpful throughout the sale, going over and beyond what we expected

Thank you for your Five Star rating, it is much appreciated. I know Karl will be delighted with his personal mention. Regards, David Lewins - Head of Business

Karl Morrison at Lloyd BMW Newcastle conducted himself very well and explained all aspects of sale.

Thank you for your positive feedback and Five Star rating. I am pleased Karl looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Excellent communication skills by Emma Embleton and her line managers. Covid secure environment. Thorough handover of the car

Lauren , Sales Exec was absolutely superb . From our first meeting to collection of the car - she was so helpful and pleasant . A joy to see. She is a real asset to the Company.

Thank you for your positive comments and Five Star rating, I am pleased Lauren looked after you so well during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I'm extremely satisfied with the level of professionalism . Everything was explained in layman's terms with no pressure.

Thank you for your positive comments and Five Star rating. I am delighted the team explained everything fully regarding the purchase of your new BMW. We wish you many happy motoing miles. Regards, David Lewins - Head of Business

Made to feel welcome

Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Treated with complete respect and kindness

More than satisfied with the whole buying and delivery experience and subsequently with the superb car I have bought.

Thank you for providing us with Five stars and rating the service you received as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

I couldn't have expected any better service as to which I received.

Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Good experience given the restrictions with covid19

Thank you for providing us with Five stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

We were kept informed and offered an alternative when our first choice of vehicle was unavailable.

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Because Lauran the lovely girl on sales was exellent

Thank you for your positive comments and Five Star rating. I know Lauren will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewis - Head of Business

The sales executive, Sarah Robinson, was extremely helpful, knowledgeable, friendly as well as professional. She did whatever she said she would as promised so always met expectations. A great service overall.

Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The girls were extremely helpful. Sarah had a lot of patience with me and explained everything thoroughly.

Thank you for your Five Star rating and positive comments. I am pleased the team looked after you so well during the purchase of your new BMW. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

I had a very good experience from selection of the model to financing. At every stage the process was clearly explained and organised so that there was minimal paperwork or fuss.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

sales guy - Tom Heslop, did all the ground work

Thank you for your positive comments and Five Star rating. I know Tom will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

No pressure and sales team allowed plenty of time to browse and have test drives. Made sure process after agreeing purchase was smooth

Thank you for your positive comments and Five Star rating. It is pleasing to hear the Sales team provided you with ample time to browse and test drive with no pressure. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I bought my car during lock down and was dealt well with the salesman and I was happy with the deal.

Thank you for your comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Great service from start to finish from Karl Morrison and David Holmes

Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know David and Karl will be delighted with their personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

A smooth process with no unnecessary waiting; it catered to me as the customer.

Thank you for your positive comments. I am pleased everything went well with your recent visit and there was no unnecessary waiting. Regards, David Lewins - Head of Business

Very impressed from walking in and the welcome you receive to collecting the car the staff are always will to help and answer whatever questions you have.

Thank you for your positive comments and Five Star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

In these difficult time with the pandemic the sale was seamless which is a great testimony of the ability to give a great and reassuring service.

Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business