Service and recommended work carried out in the time promised
Thank you for providing us with Five Stars for your recent visit, it is much appreciated. Regards, David Lewins - Head of Business
Spot on. Very quick resolution to the issues
Thank you for your positive comments. I am pleased the team were able to resolve the issues in a timely manner. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
The price was fair & the service completed on the times given
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business
Always looked after. Pleasant helpful staff
Thank you for your comments and Star rating. I am pleased you are always well looked after when you visit us. Regards, David Lewins - Head of Business
The car was collected & delivered as agreed and the work carried out as expected with zero problems
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Very friendly and helpful staff
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Customer services excellent all the way through to the service department nothing was a trouble Very Happy with the service
Thank you for your wonderful feedback and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Lee Blades was excellent, very patient dealing with another car dealer who was paying for the work and was being very difficult! Kept me updated regularly and was very friendly.
Thank you for your positive comments and Five Star rating. I am pleased Lee looked after you so well during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Friendly staff made me feel welcome, waited for around the correct time I was advised
Thank you for your positive comments. I am pleased you found the team friendly and that you were made to feel welcome in the Centre. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Usual high quality service and happy, cheerful staff despite current restrictions
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
The problem was diagnosed very quickly and the part was ordered overnight and fixed, all under warranty. I was kept fully informed throughout by Lois.
Thank you for your comments and Five Star rating. I am pleased the fault on your BMW was diagnosed quickly and repaired under warranty. I know Lois will be delighted with her personal mention. Regards, David Lewins - Head of Business
Always kept up to date with the progress and efficient service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date throughout the day. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Excellent Covid precautions
Thank you for your positive comments and Star rating. I am pleased you felt COVID safe in our Centre. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Staff are always very friendly and helpful. Amazing service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business
Professional service and the staff took time to understand the needs.
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
The staff at newcastle were absolutely fantastic nothing was a problem Great skill set and professional throughout.
Service staff friendly
Thank you for your Star rating, I am pleased you fount the Service team to be friendly. Regards, David Lewins - Head of Business
Staff took booking efficiently & performed work as agreed, on time
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be efficient and that all works were completed in the time scales agreed. Regards, David Lewins - Head of Business
Good service. Customer oriented staff
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
very satisfied
Thank you for your positive comments. I am pleased you were satisfied with your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
It would be extremely difficult to fault the service provided by Lloyd, which is second to none.
Thank you for your positive comments and Five Star rating. I am pleased the team always look after you so well when you visit. Regards, David Lewins - Head of Business
all staff were polite and kept me informed of the situation with my vehicle
Thank you for providing us with Five Stars. I am pleased you found the team polite and that they kept you informed on the progress of your BMW. Regards, David Lewins - Head of Business
Fairly obvious - I was satisfied with the service experience.
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
It's what I've come to expect
Thank you for providing us with Five Stars and rating your experience as 10/10. Regards, David Lewins - Head of Business
very good personal service
Thank you for providing us with Five Stars, it is very much appreciated. Regards, David Lewins - Head of Business
No fuss, efficient
Thank you for your positive comments and Five Star rating. I am pleased your visit was efficient with no fuss. Regards, David Lewins - Head of Business
they arrived on time and took the car and delivered it back very quickly
Thank you for your positive comments and Five Star rating. I am pleased your BMW was collected and returned in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Good service by mechanics and esp Lee Blades
Thank you for your positive comments and Five Star rating. It is very much appreciated and I know Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business
Always had goods cars and service from Lloyds
Thank you for your Five Star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business
kept informed of what was happening
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
Won't let you down with query.
Thank you for your Five Star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business
Unlike other Marque experiences there are no ' nasty cost ' surprises. Every aspect of work and cost clearly explained up front. Cordial communications and regular timely updates.
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Only had MOT but collected and dropped off car. Went smoothly.
Thank you for your Five Star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business
Great communication and customer service. Booking was easy, reminders and updates clear. Efficient vehicle check in/out with reassuring COVID safeguarding measures in place. Service conducted as explained and overall very satisfied.
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business
Pleasant and informed staff. Very efficient service.
Thank you for your comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Excellent comms and customer orientation. This is how service, warranty and customer care should be expedited.
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
Excellent service & warranty replacement
Thank you for your positive comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business
Again service is very customer satisfaction oriented
Thank you for providing us with Five Stars. It is much appreciated. Regards, David Lewins - Head of Business
Did an excellent job timing as to when job completed superb
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
I was there for three hours just to have a sensor replaced. This seems excessive.
Thank you for your comments and Star rating. I am sorry your visit took longer than anticipated on this occasion. Regards, David Lewins - Head of Business
I arranged to have an MOT test and wait for this to be carried out. I was given an initial wait of 90 minutes - my car was returned to me well within this time.
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
Freddie Bond in Service Reception is brilliant.
Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
Excellent customer service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
Lovely staff very helpful
Thank you for your positive comments and providing us with Five Stars Regards, David Lewins - Head of Business
Fantastic service
Thank you for your positive comments and providing us with Five Stars . Regards, David Lewins - Head of Business
My mot was done on time and again good service
Thank you for your positive comments and providing us with Five Stars Regards, David Lewins - Head of Business
Lloyd Newcastle contacted me in good time to notify me that my vehicle was due for a service and arranged a day when it was both convenient for me and fitted in with their schedule. My vehicle was collected on the day and returned the following day.
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
The service provided by Lloyd Newcastle is excellent in this case due to covid my vehicle was picked up and returned and all the paperwork and payment was done over the phone.
Thank you for your positive comments and providing us with Five Stars Regards, David Lewins - Head of Business
Prompt and efficient service keep customer well informed on progress of work
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
Given Covid all well organised
Thank you for your positive comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Successfully repaired my car after an investigation to determine the problem and all done in a timely manner
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
I always receive excellent customer service from Lloyds Newcastle. I believe this starts with good management. The service department manager is clearly an asset to the dealership.
Thank you for your positive comments and Five Star rating. I am so pleased your visit went well. Regards, David Lewins - Head of Business
Very friendly; very keen to help, even after sale.
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
Work well done
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business
Received great communication from the service centre regarding cost and duration of service beforehand. I requested my car back by a specific time and this was achieved. Service staff were very helpful and courteous. Overall good value and service.
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
Quick, clean, professional
Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business
On time, courteous, pristine premises and friendly staff.
Thank you for your positive comments and Five Star Rating, it is much appreciated. Regards, David Lewins - Head of Business
I am confident of a job well done starting from the booking.
Thank you for your positive comments and providing us with a Five Star Rating, it is much appreciated. Regards, David Lewins - Head of Business
Just great service from the service team
Thank you for your positive comments and Five Star Rating. I am pleased you received great service from the team. Regards, David Lewins - Head of Business
Very well treated by the helpful staff.
Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business
The service staff were open and courteous. Upon request the mechanic working on my vehicle came out to the reception to explain in detail the issue in question.
Thank you for your positive comments and your Five Star Rating, it is much appreciated. Regards, David Lewins - Head of Business
Very professional, work completed promptly and at quoted price.
Thank you for your positive comments and Five Star rating, I am pleased you found the team to be professional and all works being completed in the time scales agreed. Regards, David Lewins - Head of Business
Overall went very well.
Thank you for your positive comments and Five Star rating. I am pleased your visit went well. Regards, David Lewins - Head of Business
Service was promptly completed, details clearly explained
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business
Always a polite helpful service at Lloyds.
Thank you for your positive comments and Five Star rating. I am pleased you always receive a polite and helpful service when you visit. Regards, David Lewins - Head of Business
main dealer, the service is always good
Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
They kept me informed of progress and the result of the test
Thank you for your comments and Star rating. I am pleased the team kept you up to date with the progress of your BMW. Regards, David Lewins - Head of Business
I was always kept in the loop.
Thank you for your positive comments. I am pleased the team kept you in the loop at all times during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins- Head of Business
Sarah robinson excellent.
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business
Initially we ordered a 20i version of the car - had it delivered, and then changed our minds, punting for the 30i (sorry!). This was not a problem at all - Ross figured it all out for us, maintaining exceptional customer service!!
Thank you for your positive comments and Five Star rating. I am pleased Ross looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
The sales exec who looked after us (Sarah robinson) was excellent and couldn't have been more helpful or patient
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business
Helpful and efficient
Thank you for providing us with Five Stars, I am pleased you found the team to be helpful and efficient. Regards, David Lewins - Head of Business
Understanding of the product and helpful
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
No issues at all
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Very satisfied through out the purchase
Thank you for your positive comments and Five Star rating. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business
Really helpful and knowledgeable staff
Thank you for providing us with Five Stars. I am pleased you found the team to be helpful and knowledgeable. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
I was kept updated through the entire process - had to wait a few weeks for factory build which fell over the period of lockdown, and was still kept in the loop despite this. And, it even came slightly early which is always a bonus.
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date with the delivery of your new BMW throughout Lockdown. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
Ewan was very helpful and went out of his way to get us through the process as quickly and easy as possible. He even kept in contact on his day off.
Thank you for your positive comments and Five Star Rating. I am pleased Ewan guided you through the sales process quickly and easily and kept in touch with you throughout. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
highly professional in all aspects
Thank you for providing us with Five Stars, I am pleased you found everyone to be professional during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
first class attention and delivery experience.
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business
Emma did a fantastic job at keeping us informed during the buying process and was able to answer all our queries as soon as they were asked. We would really like to thank Emma Embleton for giving us the BMW service we expected, so thank you!
Thank you for your positive comments. I am pleased Emma looked after you so well and I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
All safety precautions have been taken at the dealership which made my visits stress free and enjoyable.
Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
Great friendly professional people.
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
All completed without having to go to showroom
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business
Sarah Robinson our sales girl was amazing. Her communication and customer service was second to none. We knew what was going on every step of the way.
Thank you for your wonderful comments and Five Star rating. I am pleased Sarah kept you up to date throughout the whole Sales process. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business
Outstanding service and support from Anth and Carl. I feel as though I've got a great deal on a great car.
Thank you for your positive comments and Five Star rating, it is very much appreciated. I know both Anthony and Carl will be delighted with their personal mentions. Regards, David Lewins - Head of Business
Alan Maddison was a pleasure to deal with throughout. I never felt pressured into buying the vehicle. All enquiries are dealt with in a timely manner and Alan and the other staff I have come across are very pleasant.
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I am pleased Alan looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business
The staff and sales team couldnt have been more polite and helpful
Thank you for your wonderful comments and Five Star rating. I am pleased you found the team to be polite and helpful during the purchase of your new BMW. Regards, David Lewins - Head of Business
It was very easy dealing with the staff even though there was a handover from Alan Maddison to Sarah Robinson due to the pandemic.
Thank you for your positive comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business
Again, a very relaxed, stress free and well paced experience which made the purchase of a new car very simple and fun.
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Car looked great, enjoying the drive.
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business
Very courteous sales person. Met all expectations. Very timely responses to all questions. Made to feel important.
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
I received regular updates from Ross Dunn . Kept me informed of progress . Spot on really. Couldn't have asked for more.
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Ross will be delighted with his personal mention. Regards, David Lewins - Head of Business
Excellent customer service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business
Lloyd Newcastle
Newcastle Upon Tyne
