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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

David Holmes

Retail Sales Manager

Alan Maddison

Retail Sales Manager

Melanie Hutchinson

Sales Retention Manager

Richard Willis

Used Car Sales Manager

Robert Snedden

Retail Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Emma Robb

Dealership Host

Fiona Knapton

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Tom Heslop

New Car Sales Executive

Karl Morrison

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Ewan Botcherby

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

New Car Sales Executive

Peter Clark

Senior Sales Executive

Adam Barber

Used Car Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

Chris Herrman

Used Car Sales Executive

Ross McKenzie

Used Car Sales Executive

Ian Huntley

Service Manager

Stephen Robson

Senior Technician

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service and recommended work carried out in the time promised

Service
Thank you for providing us with Five Stars for your recent visit, it is much appreciated. Regards, David Lewins - Head of Business

Spot on. Very quick resolution to the issues

Service
Thank you for your positive comments. I am pleased the team were able to resolve the issues in a timely manner. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The price was fair & the service completed on the times given

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Always looked after. Pleasant helpful staff

Service
Thank you for your comments and Star rating. I am pleased you are always well looked after when you visit us. Regards, David Lewins - Head of Business

The car was collected & delivered as agreed and the work carried out as expected with zero problems

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Very friendly and helpful staff

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Customer services excellent all the way through to the service department nothing was a trouble Very Happy with the service

Service
Thank you for your wonderful feedback and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Lee Blades was excellent, very patient dealing with another car dealer who was paying for the work and was being very difficult! Kept me updated regularly and was very friendly.

Service
Thank you for your positive comments and Five Star rating. I am pleased Lee looked after you so well during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Friendly staff made me feel welcome, waited for around the correct time I was advised

Service
Thank you for your positive comments. I am pleased you found the team friendly and that you were made to feel welcome in the Centre. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Usual high quality service and happy, cheerful staff despite current restrictions

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

The problem was diagnosed very quickly and the part was ordered overnight and fixed, all under warranty. I was kept fully informed throughout by Lois.

Service
Thank you for your comments and Five Star rating. I am pleased the fault on your BMW was diagnosed quickly and repaired under warranty. I know Lois will be delighted with her personal mention. Regards, David Lewins - Head of Business

Always kept up to date with the progress and efficient service

Service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date throughout the day. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent Covid precautions

Service
Thank you for your positive comments and Star rating. I am pleased you felt COVID safe in our Centre. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Staff are always very friendly and helpful. Amazing service

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Professional service and the staff took time to understand the needs.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

The staff at newcastle were absolutely fantastic nothing was a problem Great skill set and professional throughout.

Service

Service staff friendly

Service
Thank you for your Star rating, I am pleased you fount the Service team to be friendly. Regards, David Lewins - Head of Business

Staff took booking efficiently & performed work as agreed, on time

Service
Thank you for your positive comments and Five Star rating. I am pleased you found the team to be efficient and that all works were completed in the time scales agreed. Regards, David Lewins - Head of Business

Good service. Customer oriented staff

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

very satisfied

Service
Thank you for your positive comments. I am pleased you were satisfied with your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

It would be extremely difficult to fault the service provided by Lloyd, which is second to none.

Service
Thank you for your positive comments and Five Star rating. I am pleased the team always look after you so well when you visit. Regards, David Lewins - Head of Business

all staff were polite and kept me informed of the situation with my vehicle

Service
Thank you for providing us with Five Stars. I am pleased you found the team polite and that they kept you informed on the progress of your BMW. Regards, David Lewins - Head of Business

Fairly obvious - I was satisfied with the service experience.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

It's what I've come to expect

Service
Thank you for providing us with Five Stars and rating your experience as 10/10. Regards, David Lewins - Head of Business

very good personal service

Service
Thank you for providing us with Five Stars, it is very much appreciated. Regards, David Lewins - Head of Business

No fuss, efficient

Service
Thank you for your positive comments and Five Star rating. I am pleased your visit was efficient with no fuss. Regards, David Lewins - Head of Business

they arrived on time and took the car and delivered it back very quickly

Service
Thank you for your positive comments and Five Star rating. I am pleased your BMW was collected and returned in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Good service by mechanics and esp Lee Blades

Service
Thank you for your positive comments and Five Star rating. It is very much appreciated and I know Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

Always had goods cars and service from Lloyds

Service
Thank you for your Five Star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business

kept informed of what was happening

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Won't let you down with query.

Service
Thank you for your Five Star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business

Unlike other Marque experiences there are no ' nasty cost ' surprises. Every aspect of work and cost clearly explained up front. Cordial communications and regular timely updates.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Only had MOT but collected and dropped off car. Went smoothly.

Service
Thank you for your Five Star rating and positive comments, it is much appreciated. Regards, David Lewins - Head of Business

Great communication and customer service. Booking was easy, reminders and updates clear. Efficient vehicle check in/out with reassuring COVID safeguarding measures in place. Service conducted as explained and overall very satisfied.

Service
Thank you for your positive comments and Five Star rating. It is very much appreciated. Regards, David Lewins - Head of Business

Pleasant and informed staff. Very efficient service.

Service
Thank you for your comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent comms and customer orientation. This is how service, warranty and customer care should be expedited.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

Excellent service & warranty replacement

Service
Thank you for your positive comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business

Again service is very customer satisfaction oriented

Service
Thank you for providing us with Five Stars. It is much appreciated. Regards, David Lewins - Head of Business

Did an excellent job timing as to when job completed superb

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

I was there for three hours just to have a sensor replaced. This seems excessive.

Service
Thank you for your comments and Star rating. I am sorry your visit took longer than anticipated on this occasion. Regards, David Lewins - Head of Business

I arranged to have an MOT test and wait for this to be carried out. I was given an initial wait of 90 minutes - my car was returned to me well within this time.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

Freddie Bond in Service Reception is brilliant.

Service
Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Excellent customer service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

Lovely staff very helpful

Service
Thank you for your positive comments and providing us with Five Stars Regards, David Lewins - Head of Business

Fantastic service

Service
Thank you for your positive comments and providing us with Five Stars . Regards, David Lewins - Head of Business

My mot was done on time and again good service

Service
Thank you for your positive comments and providing us with Five Stars Regards, David Lewins - Head of Business

Lloyd Newcastle contacted me in good time to notify me that my vehicle was due for a service and arranged a day when it was both convenient for me and fitted in with their schedule. My vehicle was collected on the day and returned the following day.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

The service provided by Lloyd Newcastle is excellent in this case due to covid my vehicle was picked up and returned and all the paperwork and payment was done over the phone.

Service
Thank you for your positive comments and providing us with Five Stars Regards, David Lewins - Head of Business

Prompt and efficient service keep customer well informed on progress of work

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Given Covid all well organised

Service
Thank you for your positive comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Successfully repaired my car after an investigation to determine the problem and all done in a timely manner

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

I always receive excellent customer service from Lloyds Newcastle. I believe this starts with good management. The service department manager is clearly an asset to the dealership.

Service
Thank you for your positive comments and Five Star rating. I am so pleased your visit went well. Regards, David Lewins - Head of Business

Very friendly; very keen to help, even after sale.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Work well done

Service
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Received great communication from the service centre regarding cost and duration of service beforehand. I requested my car back by a specific time and this was achieved. Service staff were very helpful and courteous. Overall good value and service.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Quick, clean, professional

Service
Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

On time, courteous, pristine premises and friendly staff.

Service
Thank you for your positive comments and Five Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

I am confident of a job well done starting from the booking.

Service
Thank you for your positive comments and providing us with a Five Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Just great service from the service team

Service
Thank you for your positive comments and Five Star Rating. I am pleased you received great service from the team. Regards, David Lewins - Head of Business

Very well treated by the helpful staff.

Service
Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

The service staff were open and courteous. Upon request the mechanic working on my vehicle came out to the reception to explain in detail the issue in question.

Service
Thank you for your positive comments and your Five Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Very professional, work completed promptly and at quoted price.

Service
Thank you for your positive comments and Five Star rating, I am pleased you found the team to be professional and all works being completed in the time scales agreed. Regards, David Lewins - Head of Business

Overall went very well.

Service
Thank you for your positive comments and Five Star rating. I am pleased your visit went well. Regards, David Lewins - Head of Business

Service was promptly completed, details clearly explained

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. Regards, David Lewins - Head of Business

Always a polite helpful service at Lloyds.

Service
Thank you for your positive comments and Five Star rating. I am pleased you always receive a polite and helpful service when you visit. Regards, David Lewins - Head of Business

main dealer, the service is always good

Service
Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

They kept me informed of progress and the result of the test

Service
Thank you for your comments and Star rating. I am pleased the team kept you up to date with the progress of your BMW. Regards, David Lewins - Head of Business

I was always kept in the loop.

Sales
Thank you for your positive comments. I am pleased the team kept you in the loop at all times during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins- Head of Business

Sarah robinson excellent.

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

Initially we ordered a 20i version of the car - had it delivered, and then changed our minds, punting for the 30i (sorry!). This was not a problem at all - Ross figured it all out for us, maintaining exceptional customer service!!

Sales
Thank you for your positive comments and Five Star rating. I am pleased Ross looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

The sales exec who looked after us (Sarah robinson) was excellent and couldn't have been more helpful or patient

Sales
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Helpful and efficient

Sales
Thank you for providing us with Five Stars, I am pleased you found the team to be helpful and efficient. Regards, David Lewins - Head of Business

Understanding of the product and helpful

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

No issues at all

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Very satisfied through out the purchase

Sales
Thank you for your positive comments and Five Star rating. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Really helpful and knowledgeable staff

Sales
Thank you for providing us with Five Stars. I am pleased you found the team to be helpful and knowledgeable. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I was kept updated through the entire process - had to wait a few weeks for factory build which fell over the period of lockdown, and was still kept in the loop despite this. And, it even came slightly early which is always a bonus.

Sales
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date with the delivery of your new BMW throughout Lockdown. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Ewan was very helpful and went out of his way to get us through the process as quickly and easy as possible. He even kept in contact on his day off.

Sales
Thank you for your positive comments and Five Star Rating. I am pleased Ewan guided you through the sales process quickly and easily and kept in touch with you throughout. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

highly professional in all aspects

Sales
Thank you for providing us with Five Stars, I am pleased you found everyone to be professional during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

first class attention and delivery experience.

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Emma did a fantastic job at keeping us informed during the buying process and was able to answer all our queries as soon as they were asked. We would really like to thank Emma Embleton for giving us the BMW service we expected, so thank you!

Sales
Thank you for your positive comments. I am pleased Emma looked after you so well and I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

All safety precautions have been taken at the dealership which made my visits stress free and enjoyable.

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Great friendly professional people.

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

All completed without having to go to showroom

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Sarah Robinson our sales girl was amazing. Her communication and customer service was second to none. We knew what was going on every step of the way.

Sales
Thank you for your wonderful comments and Five Star rating. I am pleased Sarah kept you up to date throughout the whole Sales process. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Outstanding service and support from Anth and Carl. I feel as though I've got a great deal on a great car.

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. I know both Anthony and Carl will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Alan Maddison was a pleasure to deal with throughout. I never felt pressured into buying the vehicle. All enquiries are dealt with in a timely manner and Alan and the other staff I have come across are very pleasant.

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I am pleased Alan looked after you so well during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

The staff and sales team couldnt have been more polite and helpful

Sales
Thank you for your wonderful comments and Five Star rating. I am pleased you found the team to be polite and helpful during the purchase of your new BMW. Regards, David Lewins - Head of Business

It was very easy dealing with the staff even though there was a handover from Alan Maddison to Sarah Robinson due to the pandemic.

Sales
Thank you for your positive comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business

Again, a very relaxed, stress free and well paced experience which made the purchase of a new car very simple and fun.

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Car looked great, enjoying the drive.

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Very courteous sales person. Met all expectations. Very timely responses to all questions. Made to feel important.

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

I received regular updates from Ross Dunn . Kept me informed of progress . Spot on really. Couldn't have asked for more.

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know Ross will be delighted with his personal mention. Regards, David Lewins - Head of Business

Excellent customer service

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business