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Lloyd Newcastle Newcastle Upon Tyne

ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Pre-order the new BMW iX3 Premier Edition

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The BMW X Range. Lead without compromise.

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KEEPING YOU SAFE.

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BMW Owner's Guide: Maintaining Your BMW.

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COVID-19 Statement

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Lloyd Newcastle BMW Retailer of the Year Award Success

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The Lloyd BMW Winter Event.

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Our Christmas Opening Hours 2019

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Motability scheme welcomes BMW X2.

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BMW Help: Recalls

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#ExploreYourWorld

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

David Holmes

Retail Sales Manager

Melanie Hutchinson

Retail Sales Manager

Richard Willis

Used Car Sales Manager

Robert Snedden

Retail Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Emma Robb

Dealership Host

Fiona Knapton

Dealership Host

Hannah Connell

Dealership Host

Carl Palmer

Senior Sales Executive

Alan Maddison

Business Sales Specialist

Tom Heslop

New Car Sales Executive

Karl Morrison

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Ewan Botcherby

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

Product Genius

Peter Clark

Senior Sales Executive

Adam Barber

Used Car Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

James Eadington

Used Car Sales Executive

Chris Herrman

Used Car Sales Executive

Ross McKenzie

Used Car Sales Executive

Ian Huntley

Service Manager

Stephen Robson

Senior Technician

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Great staff

Excellent service.

The job was done in a timely fashion and I was kept informed as to progress throughout. My car was booked in efficiently and when completed I was told exactly what work had been carried out. I was then taken to my vehicle and handed the keys

I find their communication with me very good, easy to understand and comprehensive. I am impressed that they are proactive in keeping the car servicing etc up to date.

every thing was explained, kept informed

Work completed within the time scale advised

Given the circumstances with Covid19 our visit was fairly painless

No fuss. Completed in less time than expected. Excellent.

The service was carried out at the point where the car was delivered to Lloyd's after a breakdown. Repairs and service were done quickly and very satisfactorily. Also the strategies put in place for CV19 precautions were excellent.

Ease of booking an appointment, pleasant staff, and the fault rectified without charge.

Thank you for your positive comments and Five Star rating. It is great to hear your found the team pleasant and easy to deal with and that the fault was rectified. Regards, David Lewins - Head of Business

Easy telephone access - pleasant and helpful receptionist. Car pick-up and delivery as promised - cheerful driver

Thank you for your comments. I am pleased you found the team to be pleasant and helpful and you were happy with the car pick up and delivery. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Due to covid restrictions car was not cleaned, but this was explained, not intended to be a criticism, only a fact of current situation.

Thank you for your comments. We look forward to being able to offer our complimentary wash and vacuums as soon as Government Guidelines allow. Regards, David Lewins - Head of Business

Lois did a great job of looking after me.

Thank you for your Five Star rating. I am pleased Lois looked after you so well during your recent visit, She will be delighted with her personal mention,. Regards, David Lewins - Head of Business

Service was carried out in the time stated by the service desk

Thank you for your positive comments. I am pleased all work was carried out in the time scales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Helpful and polite service whilst providing excellent service on the car

Thank you for your positive comments, It is pleasing you found the team helpful and polite during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Put the car in & everything was done on time

Thank you for your comments and Five Star rating. I am pleased all works on your BMW were completed in the time scales agreed. Regards, David Lewins - Head of Business

Booking was easy, waited and car returned as informed

Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

All sorted very efficiently

Thank you for your positive comments and Five Star rating. I am pleased everything was completed efficiently during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything was done properly and professionally

Thank you for your positive comments and Five Star rating. I am pleased you found everything to be professional during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Resolved the problem

Thank you for your comments. I am pleased the team were able to resolve the problem you were experiencing with your BMW. Regards, David Lewins - Head of Business

Same as before! Have quite a long way to come to have car serviced, about an hours drive, so I just wait until it is completed which only took about an hour and a half.

Thank you for your feedback and continued loyalty. I am pleased the team completed the work within the time scales agreed. We look forward to seeing you again soon. Regards, David Lewins - Head of Business

good and friendly service

Thank you for your Five Star rating. it is much appreciated. Regards, David Lewins - Head of Business

From dropping the car off to picking it back up, staff are so nice and with the current situation they have great procedures in place .

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Professional well presented garage and staff. Friendly and helpful

Thank you for your Five Star rating. I am pleased you found the team to be professional, friendly and helpful and that the Centre was well presented. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

i was somewhat dissatisfied when i was told there was nothing loose because there was definitely a rattle when I drove over uneven road service and i felt that i received poor service at the beginning of July.i was very happy when problem was sorted.

Thank you for your comments. I am sorry that we were unable to locate the source of the rattle on your previous visit however pleased it has now been rectified. Regards, David Lewins - Head of Business

Excellent service.

Thank you for providing us with five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

I have been servicing my car at the same service station for several years, almost. 19 years and my car has been functioning fine and I have never had a breakdown on the motorway in all these years.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Everyone very polite and happy to help

Thank you for your positive feedback. I am pleased everyone was polite and happy to help during your recent visit. Regards, David Lewins - Head of Business

All staff were very aware of - and the building was - well equipped to deal with COVID-19 restrictions

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Good service, speed and provision of waiting are with free wifi. No issues.

Thank you for your comments, I am pleased everything went well with your recent visit. Regards, David Lewins - Head of Business

Quick and efficient service

Thank you for your comments. I am pleased the service was quick and efficient. Regards, David Lewins - Head of Business

Polite, courteous service staff.

Thank you for your comments. I am pleased you found the team to be polite and courteous on your recent visit. We appreciate the Five Star rating. Regards, David Lewins - Head of Business

Not had any issues.

Thank you for your Five Star rating, I am pleased your visit went well. Regards, David Lewins - Head of Business

Prompt service and friendly staff

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

The staff and the dealership go out of their way to help and assist

Thank you for your Five Star rating. I am pleased you find the team helpful whenever you visit, we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I have a Motability vehicle. My mobility is not good so I use a mobility scooter to get around. Lloyd Newcastle arranged to collect my vehicle and return it when the job was done. The driver arrived on schedule and returned a few hours later. Magic

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very helpful and thorough

Thank you for your positive comments, I am pleased you found the team to be helpful and thorough during your recent visit. Regards, David Lewins - Head of Business

Collected and delivered vehicle, quoted £290 + then only Charged £263, they could have kept the difference, I wouldnt have known, I find this honesty refreshing.

Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Very high level of customer service. Very helpful.

Thank you for your positive comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Quick check in and out. Friendly staff.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Everything organised, kept updated, timely and effective service I'm always well received by the Lloyd Newcastle personnel

Thank you for your positive comments and Five Star rating. I am pleased you found the team to be organised and that they kept you up to date throughout the day. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

car booked in for service at 8-am and investigate tailgate lock. remained in the showroom tucked up in a quiet area. car ready at 10-30 am including a new tailgate lock.

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

The service team are efficient and friendly and their covid measures are well thought through so you feel safe interacting with the team

Thank you for your positive comments. It is pleasing you found the team to be friendly and efficient during your recent visit and great to know that you felt safe with the measures we in place during COVID19. Regards, David Lewins - Head of Business

Efficiently processed my needs

Thank you for your positive comments, I am pleased you found the team efficient during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Friendly, helpful and prompt

Thank you for your positive comments. I am pleased you found the team to be friendly, helpful and prompt. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work carried out on time and at a fair price

Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Job well done.

Thank you for your Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

No delays and car ready as stated.

Thank you for your comments. I am pleased there were no delays and your car was ready within the timescales agreed. Regards, David Lewins - Head of Business

First class service

Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Very quick & efficient service by all

Thank you for providing us with Five Stars and rating your experiences as 10/10. I am pleased you found your visit to be quick and efficient. Regards, David Lewins - Head of Business

This MOT and service were one of the quickest I've ever had, I was told it would take approx a couple of hours and came back to the garage about two hours later and it was all finished and I just had to wait a short while for the relavent paperwork.

Thank you for providing us with Five Stars. I am pleased you MOT & Service was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Heading off on holiday and needed car checking over. Was booked in at very short notice and car checked over at no cost. Great service.

Thank you for providing us with Five Stars and rating your experiences as 10/10. It is much appreciated, hope you had a fabulous holiday. Regards, David Lewins - Head of Business

Always very helpful ,Freddie bond Explained everything throughly

Thank you for your positive comments. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

I couldn't fault the service department for fixing the vehicle under warranty.

Thank you for your positive comments, I am pleased the Service went well. Regards, David Lewins - Head of Business

Freddy took excellent care and attention

Thank you for providing us with Five Stars. I know Freddie will be delighted with his personal mention. Regards, David Lewins - Head of Business

my vehicle was collected and returned with the minimum of fuss

Thank you for your positive comments and Star Rating. It is much appreciated. Regards, David Lewis - Head of Business

Quick and efficient price agreed before hand. No hidden costs.

Thank you for your positive comments. I am pleased you found your visit to be quick and efficient. Regards, David Lewins - Head of Business

Issue was diagnosed quickly and resolved

Thank you for providing us with Five Stars and rating your experience as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Kept up to date

Thank you for your Star Rating and positive comments. I am pleased the team kept you up to date throughout the day. Regards, David Lewins - Head of Business

Issue was dealt with promptly and courteously.

Thank you for your positive comments and Five Star rating. It is pleasing we dealt with the issue promptly and courteously. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything went as promised and was updated on progress

Thank you for providing us with Five Stars. I am pleased everything went as promised and the team kept you updated throughout the day. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

because I was satisfied

Thank you for your Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

excellent service, when we needed work doing at short notice. staff very obliging.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Courteous staff - device feedback informative - showroom facilities excellent

Thank you for your positive comments and Star Rating. I am pleased you found the team to be courteous and informative during your visit. Regards, David Lewins - Head of Business

Courteous, professional service despite the restrictions of Covid-19

Thank you for your positive comments and Five Star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was kept informed on progress

Thank you for your Five Star rating. I am pleased the team kept you up to date with all progress. Regards, David Lewins - Head of Business

Friendly, cheerful and professional customer service.

Thank you for your Five Star rating, I am pleased you found the team to be cheerful and professional during your recent visit. Regards, David Lewins - Head of Business

Collected my car and delivered it back to me Very prompt in dealing with the problem.

Thank you for your positive comments and Five Star rating, I am pleased the team completed the work in the timescales agreed. Regards, David Lewins - Head of Business

Pleasant experience done on time

Thank you for your positive comments. I am pleased your visit went well and you found this to be a pleasant experience. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

PROFESSIONAL HANDLED

Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Very friendly efficient service.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Effective and very helpful

Thank you for your Five Star rating and positive comments, they are much appreciated. Regards, David Lewins - Head of Business

Friendly staff explained exactly what they were going to do

Thank you for your Five Star rating, I am pleased you found the team friendly and that they were able to explain fully what was going to happen with your car. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was looked after by Sarah Caisley, she was brilliant and handled the situation very well. Her customer service was first class and I would have no hesitation in recommending. A credit to the organisation.

Thank you for your great feedback and Five Star rating. I am pleased Sarah looked after you well during your visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Great communication and quality of job done

Thank you for your positive comments. I am pleased you were happy with the communication and quality of work completed by the team. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent friendly service in a well located centre

Thank you for your positive comments, I am pleased you found the team to be friendly during your visit, we look forward to seeing you in the future. Regards, David Lewins - Head of Business

Again good service from Lois

Thank you for your comments, I am pleased Lois looked after you during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Friendly and helpful staff

Thank you for your positive comments, I am pleased you found the team to be friendly and helpful during your recent visit. Regards, David Lewins - Head of Business

Very friendly and professional. Great work on car.

Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Efficient and friendly

Thank you for your Five Star rating. I am delighted you found the team to be efficient and friendly, I know they will be as happy as I am with your comments. Regards, David Lewins - Head of Business

Great service, no complaints.

Thank you for your comments. I am pleased you received a great service during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

They did a very good job under very difficult conditions

Thank you for your comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Excellent. I was kept informed throughout including the video. Lois on the service desk was very professional and friendly .

Thank you for your positive comments and Five Star rating. I am pleased you found Lois to be professional and friendly during your visit, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

5 star service

Thank you for your Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Good service received

Thank you for your positive comments, it is much appreciated. Regards, David Lewins - Head of Business

The engineer listened to the problems with the vehicle and acted efficiently to sort them out.

Thank you for your positive comments and Five Star rating. I am pleased you found the team efficient in rectifying the problems with your BMW. Regards, David Lewins - Head of Business

My current car is not yet ready for its first service, but the garage was thorough and professional when servicing my previous car

Thank you for your Five Star rating, I am pleased you found the team to be thorough and professional during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Kept up to date with progress and delivered on time

Thank you for your positive comments and Five Star rating, I am pleased the team delivered your BMW back to you in the time scales agreed. Regards, David Lewins - Head of Business

Delivered exactly what they said they were going to do and at a fast rate

Thank you for your comments, I am pleased the team were able to complete the work on your BMW in the time scales agreed. Regards, David Lewins - Head of Business

From booking in to collection all went fine.

Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

Excellent friendly service

Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Once at the dealership everything was dealt with well, and Sarah was great and kept me updated throughout.

Thank you for your positive comments and Star Rating. I am pleased Sarah kept you updated throughout. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Knowledgeable and efficient staff who kept me informed in relation to the servicing of my vehicle

Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business

As above

Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Lee, the service advisor was very thoughtful, considerate, listened to the explanation of the problem and what was required to exchange cars on completion of the work on the DPF. So that the broken spring on the other X3 could be replaced.

Thank you for providing us with Five Stars. I am pleased Lee looked after you so well. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Job done in timescale stated. Missed coffee, not Lloyd to blame (COVID 19)

Thank you for your comments and Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Wasting my time saying job was done when I went to collect job not done

Thank you for your comments. I am sorry there was some miscommunication on this visit, I know our Service Manager has been in touch with you to discuss this. Regards, David Lewins - Head of Business

First Class servicr

Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Always been efficient and helpful

Thank you for providing us with Five Stars and rating the service you received with 10/10. It is much appreciated. Regards, David Lewins - Head of Business

STAFF ALWAYS HELPFUL

Thank you for your comments and Star rating. Regards, David Lewins - Head of Business

Nothing negative to say

Thank you for providing us with Five Stars, it is much appreciated. Regards, David Lewins - Head of Business

I couldn't have expected any better service as to which I received.

Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Good experience given the restrictions with covid19

Thank you for providing us with Five stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

We were kept informed and offered an alternative when our first choice of vehicle was unavailable.

Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Because Lauran the lovely girl on sales was exellent

Thank you for your positive comments and Five Star rating. I know Lauren will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewis - Head of Business

The sales executive, Sarah Robinson, was extremely helpful, knowledgeable, friendly as well as professional. She did whatever she said she would as promised so always met expectations. A great service overall.

Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well during the purchase of your new BMW. I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

The girls were extremely helpful. Sarah had a lot of patience with me and explained everything thoroughly.

Thank you for your Five Star rating and positive comments. I am pleased the team looked after you so well during the purchase of your new BMW. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

I had a very good experience from selection of the model to financing. At every stage the process was clearly explained and organised so that there was minimal paperwork or fuss.

Thank you for providing us with Five Stars and rating your experience with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

sales guy - Tom Heslop, did all the ground work

Thank you for your positive comments and Five Star rating. I know Tom will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

No pressure and sales team allowed plenty of time to browse and have test drives. Made sure process after agreeing purchase was smooth

Thank you for your positive comments and Five Star rating. It is pleasing to hear the Sales team provided you with ample time to browse and test drive with no pressure. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great service from start to finish from Karl Morrison and David Holmes

Thank you for providing us with Five Stars and rating your experience with us as 10/10. I know David and Karl will be delighted with their personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

I bought my car during lock down and was dealt well with the salesman and I was happy with the deal.

Thank you for your comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Very impressed from walking in and the welcome you receive to collecting the car the staff are always will to help and answer whatever questions you have.

Thank you for your positive comments and Five Star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

A smooth process with no unnecessary waiting; it catered to me as the customer.

Thank you for your positive comments. I am pleased everything went well with your recent visit and there was no unnecessary waiting. Regards, David Lewins - Head of Business

In these difficult time with the pandemic the sale was seamless which is a great testimony of the ability to give a great and reassuring service.

Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

The customer care at Lloyd BMW Newcastle was perfect. And Melanie Hutchinson was brilliant.

Thank you for your positive comments. I am pleased everything was perfect for you during the purchase of your new BMW. I know Melanie will be delighted with her personal mention. regards, David Lewins - Head of Business

No problems

Thank you for providing us with Five Stars and rating your experience with us as 10/10. Regards, David Lewins - Head of Business

With the COVID-19 situation I was really concerned. But when they came to work Sarah Robinson, Melanie Hutchinson and Lauren Brown made my experience pleasant and exciting.

Thank you for providing us with Five Stars and rating your experiences as 10/10. I know Sarah, Melanie and Lauren will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Kark Morrison was attentive informative and very helpful.

Thank you for your positive comments, I am pleased you found Karl to be attentive, informative and helpful throughout the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Very smooth process

Thank you for your Five Star rating, I am pleased you found the process of purchasing your new BMW very smooth, we look forward to seeing you again in the future and wish you many happy motoring miles. Regards, David Lewins - Head of Business