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ABOUT LLOYD NEWCASTLE.

At Lloyd Newcastle BMW we are committed to providing a professional, expert and friendly service.

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Meet the team at Lloyd Newcastle

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David Lewins

Head of Business

David Stuart

General Sales Manager

Paul Whincup

General Service Manager

Michael Waldon

Accountant

Keith Donaldson

Parts Manager

David Brewis

Bodyshop Manager

Anthony Kenny

New Car Sales Manager

Melanie Hutchinson

Retail Sales Manager

Alan Maddison

Retail Sales Manager

Paul Kennedy

Retail Sales Manager

David Holmes

Retail Sales Manager

Richard Willis

Used Car Sales Manager

Nikki Walby

Senior Service Advisor

Lee Blades

Service Advisor

Sarah Caisley

Service Advisor

Freddie Bond

Service Advisor

Lois Turnbull

Service Advisor

Emma Robb

Service Administrator

Rachael Kendall

Customer Relations Manager

Carol Jackson

Customer Service Manager

Fiona Knapton

Dealership Host

Hannah Robinson

Senior Receptionist

Carl Palmer

Senior Sales Executive

Tom Heslop

New Car Sales Executive

Sarah Robinson

New Car Sales Executive

Lauren Roberts

New Car Sales Executive

Emma Embleton

New Car Sales Executive

Ross Dunn

New Car Sales Executive

Karl Morrison

Used Car Sales Executive

Ewan Botcherby

Used Car Sales Executive

Peter Clark

Senior Sales Executive

David Robinson

Used Car Sales Executive

Nigel Carr

Used Sales Executive

Chris Herrman

Senior Sales Executive

Ian Huntley

Service Manager

Steven Sixsmith

Technician

Tony McPhail

Senior Technician

Mark Hunter

Technician

Ian Lloyd

Assistant Parts Manager

Andrew Finlinson

Parts Advisor

Michael Brown

Parts Advisor

Kevin Thompson

Parts Advisor

Steven Renshaw

Parts Advisor

Elliot Eddmonds

Parts Apprentice

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very polite, very friendly and very helpful

Service
Thank you for your positive comments. I am pleased you found the team to be polite, friendly and helpful during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Flexibility in accommodating my diary for a car service at the outset. Pleasant and courteous staff - I think it was Sarah Caisley that managed my appointment on the day. The car was given a welcome valet and I was informed by phone when it was ready

Service
Thank you for your positive comments and Star rating. I know Sarah will be delighted with her personal mention. Regards, David Lewins - Head of Business

I am always thoroughly looked after by Lee - hes the best thing since sliced bread.

Service
Thank you for you positive comments. I am sure Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

Absolutely no problem at all - could not have been better!

Service
Thank you for providing us with Five Stars, it really is much appreciated. Regards, David Lewins - Head of Business

The service was completely hassle free.

Service
Thank you for providing us with Five Stars. I am pleased your service was hassle free. Regards, David Lewins - Head of Business

Excellent service staff and knowledge

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Need the car fixed which was done effortlessly

Service
Thank you for your positive comments and Five Star rating. I am pleased your BMW was fixed to your satisfaction. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great service and communication

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Work done under warranty was completed to a high standard and efficiently.

Service
Thank you for your positive comments. I am pleased the work was completed under the warranty and to your complete satisfaction. Regards, David Lewins - Head of Business

Friendly, professional people delivering what customers ask for, in time and to cost.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very polite and efficient experience.

Service
Thank you for your positive comments and Star Rating. I am pleased you found the team to be polite and efficient. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

they are perfect

Service
Thank you for your lovely comments and Five Star rating, it really is much appreciated. We look forward to seeing you again. Regards, David Lewins - Head of Business

Staff courteous and helpful

Service
Thank you for providing us with Five Stars. I am pleased you found the team to be courteous and helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Service desk dealt highly efficiently with my appointment and service requirements.

Service
Thank you for providing us with Five Stars, I am pleased you found the team to be highly efficient. Regards, David Lewins - Head of Business

Great service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Again good service and was kept up to date with the actual service

Service
Thank you for your positive comments. I am pleased the team kept you up to date throughout the day. Regards, David Lewins - Head of Business

I had no issues whatsoever, I was kept informed at all times. What they said they would they did. My car was ready on time and even had free wash.

Service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you up to date and did what they said they would. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Freddie is outstanding.

Service
Thank you for providing us with Five Stars and rating the service you receive as 10/10. It really is much appreciated and I know Freddie will be delighted with his personal mention. Regard, David Lewins - Head of Business

Exceptional sevice

Service
Thank you for providing us with Five Stars for your recent visit. Regards, David Lewins - Head of Business

service was carried out in the time promised

Service
Thank you for your positive comments and Five Star rating. I am pleased your Service was completed in the time scales agreed. Regards, David Lewins - Head of Business

Knowledgeable advice

Service
Thank you for providing us with Five Stars. I am pleased the team provided you with knowledgeable advice during your visit. Regards, David Lewins - Head of Business

see above and in addition the superb customer service from Nicole Christie.

Service
Thank you for your positive comments and Five Star rating. I am pleased Nicole looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

No problems

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

I was given an opportunity to see via a short video what was wrong with the car. I was able to understand fully what had happened.

Service
Thank you for your comments and Star rating. I am pleased you found the CitNow video helpful in understanding the issue with your BMW. Regards, David Lewins - Head of Business

Excellent service

Service
Thank you for your positive comments and Star rating. Your feedback is much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

As above. Great service staff.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Good to deal with you s bmw Lloyd

Service
Thank you for your positive comments, it is much appreciated. Regards, David Lewins - Head of Business

Easy to book in and car ready on time

Service
Thank you for your positive comments. I am pleased you found booking with us easy and that your BMW was ready in the time scales agreed. Regards, David Lewins - Head of Business

The staff told me what they did to my car

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Service advisor was very helpful, the two techs I spoke to were very knowledgeable and professional and my car was ready when stated.

Service
Thank you for providing us with Five Stars. it is much appreciated. Regards, David Lewins - Head of Business

I had a problem with the starting system on my X3. The car was picked up dead on time, and the service department were excellent, communicating progress, arranging a loan car when mine needed parts not immediately available, and always helpful.

Service
Thank you for your wonderful comments and Five Star rating. I know the team will be as delighted as I am with your feedback. Regards, David Lewins - Head of Business

Everything got done which was needed so no complaints

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

attentive service agent

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Nice and simple..

Service
Thank you for providing us with Five Stars. it is much appreciated. Regards, David Lewins - Head of Business

You set very high standards and live up to them

Service
Thank you for your positive comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Any problems are solved as soon as possible.

Service
Thank you for your positive comments and Five Star rating. I am pleased all problems were solved in a timely manner. Regards, David Lewins - Head of Business

very comfortable waiting area and the service was carried out including my MOT without any problems

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

I needed two new tyres replacing and were sorted in minimum time and car was washed and cleaned too

Service
Thank you for your positive comments, I am pleased the tyres were fitted in a timely manner and you were happy with the complimentary Wash and Vacuum. Regards, David Lewins - Head of Business

Excellent customer service

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

It is always very good to deal with the service department

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Everything went to plan - loan car available, like the video check.

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

Very happy with help.

Service
Thank you for your positive comments and Star rating. It is very much appreciated. Regards, David Lewins - Head of Business

Very easy to book. Professional and very positive, great service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

I had a fault with vehicle and the turnaround time was excellent.

Service
Thank you for your positive comments and Five Star rating. I am pleased the work was completed in a timely manner. Regards, David Lewins - Head of Business

An excellent service provider. Staff are efficient, helpful and courteous.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Great contact with sales advisor, kept in touch and updates about everything

Service
Thank you for your positive comments. I am pleased the advisor kept in regular contact with you throughout the day. Regards, David Lewins - Head of Business

very professional, welcoming and dealt with any questions.

Service
Thank you for your Five Star rating. I am pleased you found the team to be professional and welcoming. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent service all round.

Service

The work was carried out promptly and the car returned looking immaculate

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Professionally impeccable, client oriented treatment, efficient and punctual

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Polite professional and kept me updated

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Helpful and efficient service staff Great to have the car cleaned with the service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Very quick reliable service. Staff went extra mile for us especially Nicole.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Nicole will be delighted with her personal mention. Regards, David Lewins - Head of Business

Staff and service were excellent

Service
Thank you for your positive comments and Five Star rating. It is much appreciated. Regards, David Lewins - Head of Business

Sarah (Rawlings?) in service was amazing. My mum rang on a Saturday morning to ask about the free check you'd emailed us about as I was due to do a long drive the following day. Sarah managed to get the car in and checked over within the hour.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. I know Sarah will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Lewins - Head of business

The service is, as i have come to expect over many years with B.M.W Very good On this occasion Exceptional due to the service and attention to my requested detail in the printed customer report by your employee an efficient Sarah Caisley

Service
Thank you for your positive comments and Five Star rating. I am pleased Sarah looked after you so well, I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Communication excellent

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Car came back cleaned and valetted

Service
Thank you for your Positive comments and Five Star rating. I am pleased you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The service agent, Freddy bond, was attentive, knowledgeable, courteous and efficient

Service
Thank you for your positive comments and Five Star rating. I am pleased Freddie looked after you so well during your recent visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

The level of overall service is very high.

Service
Thank you for your positive comments and Five Star rating. I am pleased your visit went well and you found the levels of Service to be very high. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Vehicle off the road seating parts, courtesy car provided and Freddy kept us up to date with progress

Service
Thank you for your positive comments. I am pleased we were able to provide a complimentary Courtesy Car on this visit and that Freddie Kept you up to date throughout the day. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Job done exactly to time

Service
Thank you for providing us with Five Stars. I am pleased everything was completed in the time scales agreed. Regards, David Lewins - Head of Business

Very helpful staff and convenient service. Especially value pick up and drop off.

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Reception and service staff very good

Service
Thank you for your positive comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Great comms, speedy service and brilliant customer care

Service
Thank you for providing us with Five Stars. I am pleased you received great communication, speedy service and brilliant customer service during your recent visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Excellent sales process. Paul Souter was very pleasant to deal with and took time to explain everything. This is our second car purchase with Lloyd and they have always been outstanding.

Service
Thank you for providing us with Five Stars and rating the service you received as 10/10. I know Paul will be delighted with his personal mention. Regards, David Lewins - Head of Business

Very nice and friendly

Service
Thank you for your comments and Five Star rating. I am pleased your visit went well and you found the team to be friendly. Regards, David Lewins - Head of Business

The whole process is faultless, efficient and timely. You have this area of the business sorted.

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Oil change sorted and health check done. Very quick service. Nice friendly staff on reception and servicing.

Service
Thank you for your positive comments and Five Star rating. I am pleased everything was completed in a timely manner and you found the team to be warm and friendly. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Great communication between myself and the BMW Lloyds

Service
Thank you for your Five Star rating. I am pleased your visit went so well. Regards, David Lewins - Head of Business

You are well looked after from the point of dropping off your car to the point when it is handed back following any work undertaken.

Service
Thank you for your positive comments and Five Star rating. I am pleased to hear you were looked after so well by the team. We look forward to seeing you again in the future. Regars, David Lewins - Head of Business

As mentioned above, everything was carried out as promised. Please thank all concerned.

Service
Thank you for your positive comments and Five Star rating. I am pleased everything was carried out as promised during your recent visit. We look forward to seeing you again. regards, David Lewins - Head of Business

Lloyd Newcastle always deliver a great customer experience. I have close BMW franchises but they severely lack good customer services. It worth travelling for a good experience.

Service
Thank you for your positive comments and Five Star rating. I am pleased you always receive such great customer service when you visit. We look forward to seeing you again soon and thank you for your continued loyalty. Regards, David Lewins - Head of Business

Nice and simple process and the team were great to be flexible to rearrange the booking around a hospital appointment i needed to go to.

Service
Thank you for your positive comments. I am pleased you found booking in with us a simple process and the team were flexible in regards to any amendments that had to be made. Regards, David Lewins - Head of Business

Everything was explained throughout the process

Service
Thank you for your positive comments. I am pleased the team explained everything fully during your recent visit. Regards, David Lewins - Head of Business

Lee provides a complete service from start to finish

Service
Thank you for your positive comments. I am pleased Lee provided you with a completed service from start to finish. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Does exactly what it says on the tin! Stress free driving

Service
Thank you for providing us with Five Stars and rating your experiences as 10/10. Regards, David Lewins - Head of Business

Friendly staff that look after us. Looked after the car too and did a good job.

Service
Thank you for your positive comments and Five Star rating. I am pleased the team always look after you so well. Regards, David Lewins - Head of Business

Work done as promised

Service
Thank you for your positive comments and Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Courteous staff, car ready on time, no issues.

Service
Thank you for your positive comments, it is much appreciated. Regards, David Lewins - Head of Business

Great customer service as always and feed back on how my car is doing!

Service
Thank you for providing us with Five Stars. I am pleased the team kept you up to date throughout the day and you received our usual high levels of customer service. We look forward to seeing you again. Regards, David Lewins - Head of Business

Replaced part and fault was a recall so they ensured it was done free.

Service
Thank you for your Five Star rating. I am pleased the part and fault were all completed with no expense to yourself. Regards, David Lewins - Head of Business

BMW alerted me to a Series 1 recall, car booked in locally, no problems on booking in, car ready in the timescale quoted, car washed, very nice, all ok ?. Beautiful showroom, staff very pleasant and knowlegeable....very impressive.

Service
Thank you for your wonderful comments and Five Star rating, it is very much appreciated. Regards, David Lewins - Head of Business

Absolutely satisfied. Got the car in worked with us on our part ex. I have left a happy person with my new car. Really appreciate it

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

always a good service

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

Excellent efficient service

Service
Thank you for your positive comments and Five Star rating, It is much appreciated. Regards, David Lewins - Head of Business

MOT and service carried in acceptable time out giving peace of mind that everything has been checked OK.

Service
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Prompt and professional service with refreshments and car valeting

Service
Thank you for your positive comments and Five Star rating. I am pleased you received a prompt and professional service during your recent visit. We are equally as delighted to be able to once again offer refreshments and a complimentary Wash and Vacuum. Regards, David Lewins - Head of Business

Work completed on my car on time

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated. Regards, David Lewins - Head of Business

the service agent Sarah was very professional & explained everything clearly

Service
Thank you for providing us with Five Stars. I am pleased Sarah looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Couldn't fault the communication and work

Service
Thank you for your positive comments and Five Star rating. I am pleased everything went well on your recent visit. Regards, David Lewins - Head of Business

Excellent service and staff.

Service
Thank you for your positive comments and Five Star rating. It really is much appreciated. Regards, David Lewins - Head of Business

Car was picked up from home and delivered back to me - so easy !

Service
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I am pleased you found our collection and delivery service to be helpful. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Lee was very efficient and personable.

Service
Thank you for your Five Star rating, it is much appreciated. I am pleased Lee looked after you so well during your visit. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Lee and Sarah dealt with the various issues with thoroughness and skill

Service
Thank you for your comments and Five Star rating. I am pleased Lee and Sarah looked after you so well during your recent visit. They will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Timelines and support / communication were very good and the experience was good.

Service
Thank you for your Star Rating, it is much appreciated. Regards, David Lewins - Head of Business

Price matched tyres with another retailer

Service
Thank you for providing us with Five Stars. I am pleased you were able to take advantage of our Price Match Guarantee. Regards, David Lewins - Head of Business

We were well informed and good service provided

Service
Thank you for your positive comments and Five Star rating. I am pleased the team kept you well informed throughout your visit. Regards, David Lewins - Head of Business

Outstanding service from start to finish

Service
Thank you for your positive comments and rating the services you received with 10/10. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Staff explained what would happen and kept me informed as to progress

Service
Thank you for providing us with Five Stars. I am pleased the team kept you up to date throughout the day with the progress of your BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Same as before; everyone I dealt with and spoken to was really kind and respectful.

Service
Thank you for your providing us with Five Stars and rating your experiences with us as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Friendly efficient service

Service
Thank you for your Five Star rating. I am pleased you received a friendly and efficient service. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

it went well

Service
Thank you for providing us with Five Stars. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The team from reception to the cleaners seem very motivated

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Everything explained and a competitive price. Service Advisor excellent.

Service
Thank you for your positive comments. I am pleased the team explained everything fully to you and you found our prices to be competitive. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

It's good to know what issues need repairing or what parts need replacing in the opinion of the experts

Service
Thank you for your positive comments and Star rating. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

I was satisfied. Completed quickly.

Service
Thank you for your comments and Star rating. I am pleased the work was completed quickly for you. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

No problems at at

Service
Thank you for providing us with Five Stars and rating the service that you received as 10/10. It really is much appreciated. Regards, David Lewins - Head of Business

I was appointed Nichole on arrival & she sorted everything & she was amazing I felt I was listened to & felt confident that things would get done

Service
Thank you for providing us with Five Stars for your recent visit with us. I am pleased Nicole looked after you so well and I know she will be delighted with her persona mention. Regards, David Lewins - Head of Business

Helpful, friendly.

Service
Thank you for your Five Star rating. I am pleased you found the team to be helpful and friendly. Regards, David Lewins - Head of Business

Prompt courteous service and always good work

Service
Thank you for your positive comments and Five Star rating. I am pleased the team provided you with prompt and courteous service. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Everything clearly explained and fulfilled promptly and efficiently

Service
Thank you for providing us with Five Stars and rating your experience with us as 10/10, it is much appreciated. Regards, David Lewins - Head of Business

10/10 service! Sarah, Lois & Nicole are fantastic!

Service
Thank you for your wonderful comments. I know Sarah, Lois and Nicole will be delighted with their personal mentions. Thank you! Regards, David Lewins - Head of Business

I have been dealing with this branch since 2018 and always getting top of notch service with friendly welcoming staff and atmosphere

Service
Thank you for your positive comments and Five Star rating. I am pleased you are always looked after when you visit. Thank you for your continued loyalty and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Fast friendly service desks staff, also, work to my car done quickly, and on time. Reception desk staff very attentive.

Service
Thank you for your positive comments. I am pleased your visit went well and the team looked after you. Regards, David Lewins - Head of Business

It was ready to collect in a good time

Service
Thank you for your positive comments. I am pleased your BMW was ready for collection within the time scales agreed. Regards, David Lewins - Head of Business

Good customer service (Lee). Job done well and time as promised.

Service
Thank you for your positive comments. I am pleased Lee looked after you so well, he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Having the ability to wait on site whilst the vehicle was being serviced was a big help to my day

Service
Thank you for your positive comments and Five Star rating. I am pleased having the ability to wait on site for the work to be completed was a big help to you. Regards, David Lewins - Head of Business

Courteous service and reasonably quick

Service
Thank you for your providing us with Five Stars. I am pleased you found the team to be courteous and the work was completed in a reasonably quick time scale. Regards, David Lewins - Head of Business

Staff were very attentive and listened to what I wanted in a new car. Ross kept me up to date throughout the whole process.

Sales
Thank you for your comments. I am pleased you found the team to be attentive and that Ross kept you updated throughout the purchase of your new BMW. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Extremely helpful throughout the whole process of buying my car, would highly recommend the Centre and the sales person (Mr Carl Palmer).

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. I know Carl will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

This is the 2nd vehicle I have purchased from Lloyd BMW Newcastle and returned there because of their customer experience.

Sales
Thank you for your positive comments and continued loyalty. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Carl Palmer at Lloyd BMW Newcastle has looked after me for more than a decade. He is a fantastic salesman and really cares about getting me in the right car

Sales
Thank you for your wonderful comments and Five Star rating. I am pleased Carl always looks after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

The salesman was exceptional and was most helpful in describing the various functions on the new car

Sales
Thank you for your positive comments and Five Star rating. I am pleased he Sales Executive looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Carl was able to answer all our questions and helped us set up the MyBMW app to get the most out of the new car. He kept us informed throughout the whole process.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Carl kept you updated throughout the Sales Process. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Completely satisfied with sales experience from start to finish. Professional, courteous sales team who genuinely appreciate customer loyalty

Sales
Thank you for your positive comments and Five Star rating. I am pleased you were looked after so well during the purchase of your new BMW. Regards, David Lewins - Head of Business

Good staff

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

I was constantly updated with the process of my car. Nothing was too much. I loved that Emma made me feel so special with the grand reveal!

Sales
Thank you for your positive comments and Five Star rating. I am pleased Emma kept you updated throughout the Sales Process and that you made to feel so special during your handover. I know Emma will be delighted with her personal mention. Regards, David Lewins - Head of Business

Tom worked hard to get something that fit the requirements

Sales
Thank you for your positive comments and Five Star rating. I am pleased Tom was able to find a car that suited your requirements. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Excellent salesperson who I dealt with

Sales
Thank you for your positive comments and Five Star rating, it is much appreciated. Regards, David Lewins - Head of Business

Very professional

Sales
Thank you for providing us with Five Stars and rating your experience with us as 10/10. I am pleased you found the team professional whenever you visit the Centre. Regards, David Lewins - Head of Business

Lauren was very friendly and helpful and kept me updated

Sales
Thank you for your positive comments and Five Star rating. I am pleased you found Lauren helpful and that she kept you fully updated. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Lauren Roberts kept me informed all through the sales process and answered all questions promptly.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Lauren was able to answer all of your questions and that she kept you fully updated. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

We can say, without reservation, that Lauren and Alan made us feel valued, putting our requirements first. They listened to our needs and circumstances and, as a consequence, were able to guide us to the car that best suited us.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Lauren and Alan looked after you so well during the purchase of your new BMW. I know they will be delighted with their personal mentions. Regards, David Lewins - Head of Business

Great service from the sales executive from start to finish

Sales
Thank you for your positive comments and Five Star rating. Regards, David Lewins - Head of Business

During difficult times under covid 19 restrictions, the process from test driving to delivery was very straightforward, welcoming and safe. By far surpassing experiences from other manufacturers/centres.

Sales
Thank you for your positive comments and Five Star rating. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Very good, car arrived early and kept up to date all the way

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is much appreciated. Regards, David Lewins - Head of Business

Carl walked me through the full process and made everything simple. Delivery was on time and pickup was really well organised.

Sales
Thank you for your positive comments and Five Star rating. I am pleased Carl looked after you so well throughout the Sales Process. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

First class service

Sales
Thank you for your positive comments. I am pleased you were happy with the Service that you received during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Carl Palmer was again fantastic, fully understood what we wanted and helped guide us to the right cars and options. No pressure, honest service and made the whole process easy and stress free.

Sales
Thank you for providing us with Five Stars. I am pleased Carl looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Emma excellent at dealing with queries and was highly efficient

Sales
Thank you for your feedback. I am pleased you found Emma to be efficient during the purchase of your new BMW. Regards, David Lewins - Head of Business

Well designed functional showroom, excellent facilities. Given opportunity to take out two models, very obliging salesperson, knowledgeable, polite and patient - Emma Embleton - whose attitude and approach sealed the deal!!

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated and I know Emma will be delighted with her personal mention. Regards, David Lewins - Head of Business

All aspects done thoroughly and precise with a friendly manner. Demonstrations and information offered throughout transition.

Sales
Thank you for providing us with Five Stars and rating your experiences with us as 10/10. It is very much appreciated and we look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Lauren kept in regular contact with me as there was a delay in manufacturing but nothing was ever too much for her.... and come delivery day I felt like I was queen... the handover was amazing

Sales
Thank you for your wonderful comments and Five Star rating. I am so pleased Lauren looked after you so well and kept in regular contact with you. I know she will be delighted with her personal mention. Regards, David Lewins - Head of Business

Again excellent salespersonship

Sales
Thank you for your positive comments and Five Star rating, it is very much appreciated. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Personal service and helpful friendly staff

Sales
Thank you for your positive comments and Star rating. I am pleased you received a personal service and found the team to be helpful and friendly. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Both Ross and Melanie went out of their way to ensure all my needs were met. They are a great asset to The Lloyds Bmw group and I look forward to doing business with them again in the future.

Sales
Thank you for your positive comments and Five Star Rating. I am pleased both Ross and Melanie looked after you so well, I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Lewins - Head of Business