About Your Local BMW Retailer

Picked up and dropped car off which is very helpful - car washed and service completed quickly

No issues. Job completed effectively and extras needed were identified appropriately and followed through.

Despite mega problems with Service Advisor trying to contact BMW Assist (2 calls with 45 minutes answer times) Lloyds eventually sorted a Loan car themselves !!

We are always treated with great courtesy by all the staff who provide an exemplary personal service, whether finding you a new car or servicing an existing one.

I took it in for a technician to see. He diagnosed the problem and I was booked in to get it fixed. When I went for that appointment no one remembered that previous visit and the part was not available. So I had to go back again.

Had problem with sat nav.within 30 minutes,solved.

Person centred approach. Flexible in making arrangements. This makes the appointment stress free.

Was ok. Service was done fine but what was annoying was I got a note in my car saying it had had a full clean but all it had had was a Hoover and the outside hadnt even been touched... its more the fact I was told it had been and it hadnt

Car was serviced and cleaned without any delays. I waited for the service to be completed and the surroundings were pleasant

It was sold a very quick service and that is what I got. Whilst I waited I got chatting to a salesperson about my next purchase in March 2019.

Everything was perfect

In and out on time

every thing was fully explained, staff very knowledgeable.

Well looked after

Unfortunately the car needed warranty repairs

I was not booked in for a 'customer waiting' job, but I did need to wait on the day. The garage completed my work very quickly to help.

Customer service representatives were very professional and friendly. Also the drivers and the staff.

See above. I should not have needed to take the car in twice for this to be sorted. The repair itself was very simple.

Thank you for your feedback. I am very sorry to hear that you have had to return again to the Centre to have an ongoing issue resolved, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Great service provided as always

Thank you for your comments, I am pleased to hear that you received another great service on this visit. We look forward to seeing you again in the future. Regards, David Lewins

They delivered everything they said they would and quicker than expected.

Thank you for your feedback. I am delighted to hear the Service Centre delivered everything they said they would and in the time scales agreed. Regards, David Lewins - Head of Business

Excellent service from service department particularly Lee Blades ( apologies if name is not correct) who was very friendly and helpful

Thank you for providing us with five stars and rating your experiences as 10/10, I know Lee will be delighted with his personal mention. Regards, David Lewins - Head of Business

As above! They responded sympathetically to my need for a rapid turn around

Thank you for your positive comments. I am pleased to hear that the team were able to return your BMW back to you within the agreed timescale. Regards, David Lewins - Head of Business

It was efficient and my car was ready ahead of requested time.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Service was satisfactory but took almost 2hours longer than we were told resulting in a two hour wait in your show room.Mrs. Hart delivered the car on this occasion and had to drive back to Alnwick in the dark something she always tries to avoid.

Thank you for your comments. I am very sorry to hear that the work to your BMW took longer than anticipated on this occasion, your feedback will certainly help us to improve our communication going forward. Regards, David Lewins - Head of Business

They did what it said on the tin!!

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

Car has been working fine since

Thank you for your five star rating it is very much appreciated. Regards, David Lewins - Head of Business

The service was done quickly

Thank you for your comments, I am pleased to hear that the service was completed in the time scales agreed. Regards, David Lewins - Head of Business

As above, schedules were met and the whole process pain free.

Thank you for your feedback, I am pleased to hear that the work completed on your BMW was completed in the time scales agreed. Regards, David Lewins - Head of Business

The new tyre which was fitted has again got a puncture so this will be the third new tyre. It can't just be bad luck I think there must be something wrong with the rim that keeps puncturing the tyre. Surely this should have been checked at the time?

Thank you for your feedback. I am sorry to hear your tyre has another puncture so soon after being replaced. I know the Service Manager has been in touch to discuss your concerns further. Regards, David Lewins - Head of Business

Greatly satisfied,

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

With the Service staff completely, but The card in my car said "Wheels dressed" They were not even washed. I am not bothered but if they are going to say they have done it then just do it.

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Very good service

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Regards, David Lewins - Head of Business

My car was booked in for 8.30 am along with others waiting for the doors to open. It was past 8.40 before doors opened Freezing cold and standing with crutches.We were told they only had one set of keys! no apologies for delay in opening !!

Thank you for your feedback. I am very sorry to hear that there was a delay in our doors being opened and that you did not receive an apology for this. Please accept my sincere apologies. Regards, David Lewins - Head of Business

Carrie and Freddie were very helpful as always and provided good advice.

Thank you for your positive feedback. I am pleased to hear how well Freddie and Carrie looked after you during your recent visit. I know they will delighted with their personal mentions. Regards, David Lewins - Head of Business

As I said before a friendly and consistent service from the staff here is what has always been my experience at this dealership.

Thank you for providing us with five stars and rating your experiences as 10/10, It is pleasing to hear how friendly and consistent you find the team. Regards, David Lewins - Head of Business

As well as a delay in completion of work they were also too busy to carry out valet on my car.

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Having winter wheels put on - cost over £120 to change over, and the winter wheels hadn't been cleaned since being put into storage over 6 months ago - also took about 3 hours to complete even though we arrived ahead of scheduled time

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Work was completed promptly. Car was valeted and available at stated time and staff helpful.

Thank you for your positive feedback. I am delighted to hear that the work on your BMW was completed promptly and you were happy with the valet. Regards, David Lewins - Head of Business

Always a pleasant experience and staff attentive.

Thank you for providing us with five stars. I am pleased to hear that you always find the team to be attentive when you visit. We look forward to seeing you again in the future. Regards, David Lewins - Head of Business

Nice waiting area with coffee, and Freddie Bond was very good.

Thank you for your comments. I am delighted to hear Freddie looked after you well during your visit and you were able to take advantage of Isetta Bar whilst you waited. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

Polite and efficient service

Thank you for your comments, It is pleasing to hear that you found the Service team polite and efficient during your recent visit. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

I was changing my tyres, but was told the care would be due a service soon, so I was able to have both done on the same day.

Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

Fault quickly identified, parts ordered, curtesy car provided, work completed in specified time, problem solved. ( My local dealership could not look at the vehicle before Dec 5th !!!!!! nice)

Thank you for your positive comments. I am pleased to hear that the fault was identified quickly and the work completed in the agreed timescales. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Didnt explain what service or when next one due

Thank you for your comments. I am sorry to hear that the service required was not explained fully, I know the Service Manager has been in touch to clarify this. Warm regards, David Lewins - Head of Business

Staff very attentive and friendly. Service excellent.

Thank you for your positive comments, I am delighted to hear how attentive and friendly you found the Service team to be, your feedback is very much appreciated. Warm regards, David Lewins - Head of Business

I returned to the showroom I kept asking for the car seat from my car so I could sort the baby.I was still asking when he took me to the courtesy car and we had to stand in the cold and damp while he drove my car to me so I could get the car seat.

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Please see above. The manager offered a good will gesture hence the 2 stars instead of one.

Thank you for your comments. I know the Service Manager has been in touch and the issue is now resolved. Regards, David Lewins - Head of Business

Sarah, my main contact was personable & clearly, technically expert. However, what impressed me most was that she delivered everything within the timeframe promised. Ideal

Thank you for your positive comments. I am pleased to hear the work carried out on your BMW was completed in the agreed timescales and that you found Sarah to be personable with clear technical expertise, I know she will be delighted with your feedback. Warm regards, David Lewins - Head of Business

Efficient service

Thank you for your providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

quick service, good work & friendly staff

Thank you for your comments. I am pleased to hear that your service was completed quickly. We appreciate the five star rating. Warm regards, David Lewins - Head of Business

Everything expected was done

Thank you for your comments, I am pleased to hear that everything was done as expected on your recent visit, we look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Their just so easy to deal with

Thank you for your comments and rating your visit with five stars. It is much appreciated. Warm regards, David Lewins - Head of Business

Back seats and front passenger seat were dirty only floor had been cleaned. Dashboard was dustier than when I dropped it off.

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

The start stop fault that the car was in for on top of the service was not fixed

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

problem wasn't solved, and I will be back to pursue a satisfactory resolution

Thank you for you comments, I am sorry to hear that an issue has not been resolved to your satisfaction, we will be in touch to discuss this further with you. Warm regards, David Lewins - Head of Business

See previous answer

Thank you for rating your recent visit with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Efficient I have been dealing with BMW in Australia for many years, no different on return to the uk

Thank you for your positive comments and providing us with five stars for your recent visit. Welcome back home to the North East and we look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Good communication and excellent service.

Thank you for your comments, I am delighted to hear that you received great communication and excellent service during your recent visit to our Service Centre. Warm regards, David Lewins - Head of Business

Excellent dealership even worth a122 mile round trip

Thank you for your positive comments and continued loyalty. I am delighted to hear this visit continued to surpass your expectations. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Had recently bought another car and service was good.

Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

Collection and delivery back as agreed timescale and washed and hoovered.

Thank you for your positive comments. I am delighted to hear how happy your were with our complimentary collection and delivery service. Warm regards, David Lewins - Head of Business

Professional hassle free service.

Thank you for your comments. I am pleased to hear that you received a professional and hassle free service. Warm regards, David Lewins - Head of Business

Car collected and delivered back. Discounted wheel alignment check. Good choice of winter wheels and tyres.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Dealt with all issues raised.

Thank you for your comments and providing us with a five star rating. I am happy to hear that all issues raised were dealt with on your visit. Warm regards, David Lewins - Head of Business

Efficient check in, personal car journey to place of work ad collection at end of day and completed service without an6 extra bill!

Thank you for your positive comments. I am pleased to hear your visit with the Service Centre went so well. We look forward to welcoming you back in the future. Warm regards, David Lewins - Head of Business

The staff and management are superbly friendly and helpful

Thank you for your positive comments and rating your visit so highly, I know the team will be as delighted with your feedback as I am. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

They give a good service but need to do better when dealing with mobility customers.

Thank you for your comments, I know the Customer Service Manager has been in touch to discuss what you felt we could have done better to make your visit easier. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Just the way it is

Thank you for providing us with five stars for your recent visit to our Service Centre, it is much appreciated. Warm regards, David Lewins - Head of Business

As above plus they always keep you informed about yoyr vehicle.

Thank you for your comments. It is pleasing to hear that the team always keep you informed on the progress of your BMW. Warm regards, David Lewins - Head of Business

Very happy with the service personnel

Thank you very much for providing us with five stars for your recent visit, it is much appreciated. Warm regards, David Lewins - Head of Business

every thing was done right and in good time

Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

Excellent reception, service explaination

Thank you for your positive comments, I am pleased to hear you received an excellent reception and service explanation. Your five stars and 10/10 rating are very much appreciated. Warm regards, David Lewins - Head of Business

Unwashed

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

The valet was not completed when the vehicle went in for servicing. I then booked an MOT for 23/10 travelled 20 plus miles to find out the correct type of MOT (whilst you wait) had not been booked.I had no alternative to re book and go home.

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Professional and friendly staff who do what they say they will.

Thank you for your positive feedback. I am pleased to hear you found the team to be professional and friendly and they did what they said they would. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Car not valeted properly.

Thank you for your comments. I am sorry to her that you were not happy with the complimentary wash and vacuum, I know we have been in touch to discuss your feedback further. Warm regards, David Lewins - Head of Business

The car was repaired to my satisfaction

Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

I was given a timeframe for the car, I was taken to, and picked up, from my home. My car was completed on time, cleaned and hoovered.

Thank you for providing us with five stars and rating your experiences as 10/10 - I know the team will be as delighted as I am with your feedback. Warm regards, David Lewins - Head of Business

had to wait a significant time for the vehicle, plus at one time it was cleaned thoroughly, rather than a quick wash

Thank you for your comments. I am sorry that you had a slightly longer wait than anticipated for your BMW to be returned, I am however pleased that you were happy with the complimentary Wash and Vacuum. Warm regards, David Lewins - Head of Business

Tom and all the staff very good in their approach

Thank you for your five star rating. I am delighted to hear you found Tom and the team very good in their approach. I know Tom will be very happy with his personal mention. Warm regards, David Lewins - Head of Business

On service department especially Freddie Bond very friendly

Thank you for providing us with five stars. I know Freddie will be delighted with his personal mention. Warm regards, David Lewins _ Head of Business

One of the main issues that annoyed me- when I purchased my car I was promised 5 years free servicing and was told this shall arrive in the post. It never did- I did call to ask and was told it's not in the contract so since servicing has cost extra

Thank you for your comments. I am sorry that there was some misunderstanding regarding 5 years free servicing on the purchase of your BMW, I know that this was investigated at the time of purchase. Warm regards, David Lewins - Head of Business

Couldn't ask for more

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

I use the car heavily during the week so use the garage facilities on a Sat morning. Therefore if any bigger issues are outstanding they cannot complete the work. I have a persistent (30k mile) screeching brake problem which is still outstanding.

Exceptionally prompt service and polite throughout.

Thank you for your positive feedback, I am pleased to hear you received prompt service and that the team were polite throughout your visit. Warm regards, David Lewins - Head of Business

The relaxed family friendly experience that was once Fawdington and now Lloyds has been totally lost in a typical PLC type organisation whose main aim is numbers

The service was done very fast and efficiently. I thought it expensive though. If I had been aware it cost over £250 Id have phoned around for comparison

Thank you for your comments and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

The service team went beyond what was expected by obliging in lifting up the rear seat to find a child's small doll shoe which had fallen down the seat belt hole.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Always happy to help

Thank you for your feedback, I am pleased to hear that the team are always happy to help. Warm regards, David Lewins - Head of Business

Mel Hutchinson was our contact for this sale and we were completely happy with the level of service and support we received from her

Thank you for your feedback. I am pleased to hear that you were completely happy with the levels of service and support you received from Mel, I know she will be delighted with her personal mention. Warm regards, David Lewins - Head of Business

Only reason not top score is due to the fact it took 4 days to get car back due to need to procure 2 new tyres the same make as on the car when new!

Thank you for your comments. I am sorry that we had to keep your BMW longer than anticipated, this was due to a delay in suppliers being able to deliver the tyres requested, we thank you for your patience and understanding. Warm regards, David Lewins - Head of Business

They diagnosed the problem and effectively corrected it.

Thank you for your positive feedback, I am pleased to hear that we were able to diagnose and correct this problem on your BMW quickly and effectively. Warm regards, David Lewins - Head of Business

I was very disappointed with the valeting of my car. The carpets were still dirty & the windows streaky. In fact I wondered had it been cleaned at all !

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Used Lloyd BMW Newcastle for 5 years. They have always met my expectations in respect of customer service.

Thank you for your positive comments. I am delighted to hear that the Servicing Centre always meet your customer service expectations. Thank you for your continued loyalty and we look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Review my first answer.

Thank you for providing us with five stars for your recent visit, it is very much appreciated. Warm regards, David Lewins - Head of Business

Very happy.

Thank you for your comments and providing us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

I have a motability vehicle so leaving it for a service is not a practical option so I waited while the service was done. It took rather longer than was specified but that wasn't problem, I was well looked after by the staff at Lloyds Newcastle.

Thank you for your positive feedback. I am pleased to hear that you were well looked after by the team whilst you waited for your service to be completed. Warm regards, David Lewins - Head of Business

Generally no problem in any area except the service exec's knowledge of the car's Sat Nav. Wrong info given initially but corrected by the sale staff.

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

All work carried out as promised and within the stated time scale

Thank you for your positive comments. I am pleased to hear that all the work was carried as promised within the timescales agreed. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

the service was painless causing no inconvenience to myself much appreciated

Thank you for proving us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Very good and professional. I would also add accomodating.

Thank you for your comments. I am pleased to hear you found the team to be professional and accommodating during your recent visit. Warm regards, David Lewins - Head of Business

Price matched, arranged car hire, did the job quickly, hassle free quality service

Thank you for your positive comments. I am delighted to hear the team were were able to complete the job quickly and provide a hassle free quality service. We look forward to seeing you again in the future. warm regards, David Lewins - Head of Business

The actual service and customer service was excellent

Thank you for providing us with five stars, it is much appreciated. Warm regards, David Lewins - Head of Business

Even though I thought the pricing was quite high I was relieved when I was a given a place after booking the day before and with my car being serviced in a few short hours.

Thank you for your comments and providing us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Easest experiences ever buying a car

Thank you for your positive comments, it is very much appreciated. Warm regards, David Lewins - Head of Business

You did exactly what I asked in the time you said you would.

Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Easy to book my car in and the service was carried out superbly. It starts with your welcome into the dealership and ends with a first class service from a first class technician.

Thank you for your positive comments and providing us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Because my car was ready when I asked it to be.

Thank you for proving us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

when I picked up my car and drove away, the bonnet wasn't closed properly!so I had to pull over and close it.

Thank you for your feedback. I am very sorry to hear that the bonnet was not closed correctly after your visit, I know the Service Manager has addressed this with the team. Warm regards, David Lewins - Head of Business

When buying the car it had 12 months service plan and MOT protect remaining, this proved worthless as 12 months later it required a brake fluid change which I had to pay for, sales should stop using the plan as part sales pitch and explain it better

Thank you for your comments. I am sorry that the Service Plan had expired by the time that your BMW required a brake fluid change and you feel that the 12 month service plan was not explained clearly. Warm regards, David Lewins - Head of Business

Work done in time

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Procedure was smooth and technical explanations were clear.

Thank you for your positive comments. It is pleasing to hear that the procedure was smooth and the technical explanations provided were clear. Warm regards, David Lewins - Head of Business

they always go above and beyond probably because I spend a lot of money with the dealer

Thank you for proving us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Had to make 3 calls to book in. Was waiting on a price for a replacement tire. Never received price. Advised 3 days prior to service would need tire. Was supposed to get car back 4pm same day. No tire available. No car till next day

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

I have had dealings before with Lloyd and Anthony Kenny and its always been an easy transaction process.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

1st class as always

Thank you for proving us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Straightforward and no issues and happy with price on this occasion

Thank you for your comments. It is pleasing to hear your visit was straight forward with no issues. Warm regards, David Lewins - Head of Business

A simple problem was resolved quickly and efficiently

Thank you for proving us with five stars. I am pleased the team were able to resolve the issue quickly and efficiently. Warm regards, David Lewins - Head of Business

The problem with blocked jet washes on the widow screen was actually fixed on this occasion.My previous visit the first time the washers blocked the problem was not repaired and i was charged £110 all being i did receive a shower bag for my trouble

Thank you for your comments, I am pleased that we were able to resolve the issue with the blocked jet washes. Warm regards, David Lewins - Head of Business

Again no isuues, only thing id mention as when quoted for new tyres, i was told Lloyd would price match, in my opinion i should have been giving the most competitive price to start with, ended up getting the same tyres for £30 cheaper elsewhere.

Thank you for your feedback. We continually strive to offer competitive prices for our tyres and offer the 'price match' as a further commitment to our customers. Warm regards, David Lewins - Head of Business

helpful and reliable

Thank you for your comments. I am pleased you found the team to helpful and reliable. Warm regards, David Lewins - Head of Business

Very competitive price.

Thank you for proving us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Because Freddie was able to get BMW to cover repairs as car just out of warranty

Thank you for providing us with five stars for your recent visit, it is much appreciated and I know Freddie will be delighted with his personal mention. Warm regards, David Lewins - Head of Business

Great service however it took six whole weeks to sort out all the problems

Thank you for your comments. I am sorry the issues took longer than expected on this occasion. I am pleased that your BMW is now running as it should. Warm regards, David Lewins - Head of Business

After a unsatisfactory free health check I had to get my 18000 mile service. The staff were great and I was given a hire car. I had hoped the car would have been valeted as promised after I'd highlighted my previous issues.

As Above. Always excellent service

Thank you for your comments, I am delighted to hear the team always provide you with an excellent service. Warm regards, David Lewins - Head of Business

nothing to criticise

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business.

In for mot only and took longer than expected

Thank you for your comments. I am sorry that your visit took longer than anticipated on this occasion, we do hope to see you again in the future. Warm regards, David Lewins - Head of Business

Excellent customer service

Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

The team always go the extra mile to deliver.

Thank you providing us with five stars and rating your experiences as 10/10. I am pleased to hear the team always go the extra mile when you visit. Warm regards, David Lewins - Head of Business

Did what they said they would do. Kept me informed about progress. Friendly and helpful.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business.

Solved my issue quickly and at a reasonable price

Thank you for your comments. I am pleased the team were able to solve the issue on your BMW quickly and to your satisfaction. Warm regards, David Lewins - Head of Business

Always good service and professional helpful staff

Thank you for providing us with five stars, I am pleased to hear that you always receive a good service by professional helpful staff. Warm regards, David Lewins - Head of Business.

Job done as requested

Thank you for proving us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

No hassle service

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business.

Helpful and pleasant staff - work completed before time stated to my satisfaction.

Thank you for providing us with five stars, I am pleased to hear you found the team to be helpful and pleasant and that the work was completed to your satisfaction. Warm regards, David Lewins - Head of Business.

Service and personal attention.

Thank you for your positive comments. I am pleased the team provided a good service and personal attention. Warm regards, David Lewins - Head of Business

No bad news occurred

Thank you for providing us with four stars, it is much appreciated. Warm regards, David Lewins - Head of Business

Very good service, updates as and when promised and made to feel welcome while waiting.

Thank you for providing us with five stars and rating your experiences as 10/10, I am delighted to hear that you were made to feel welcome whilst you were waiting for the work to be completed. Warm regards, David Lewins - Head of Business.

Quality workmanship and very polite and flexible personnel. Pleasant surroundings in the waiting area with a good selection of complementary snacks and refreshments.

Thank you for providing us with five stars and rating your experiences as 10/10. It is very much appreciated. Warm regards, David Lewins - Head of Business

My car was returned to me in good time with all works completed and looking very smart at the front of the dealership.

Thank you for your positive feedback. It is pleasing to hear that your BMW was returned to you with all works completed and having received a wash and vacuum. I know the team will be very happy with your comments. Warm regards, David Lewins - Head of Business

No transport was available to give me a lift. I had asked when I booked the car in however I could not book a lift.

Thank you for your feedback. I am sorry that you were unable to wait for a complimentary lift into the City Centre and decided to walk, I am however pleased to see you were able to take advantage of the service for your pick-up. Warm regards, David Lewins - Head of Business

Never had any problems before. This time I had my car picked up for the service as Ive really busy. So car was picked up. Took away for service delivered back same day. Next morning gets in car service light still on ???

Thank you for your feedback. Please accept my sincere apologies that the Service Light was not re-set after your visit, I know the Service Manager has been in touch to resolve this. Warm regards, David Lewins - head of Business

Always a good service, kept in the loop at all times

Thank you for your positive comments. It is pleasing to hear that you always receive good service and are kept in the loop at all times. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

Brilliant

Thank you for providing us with five stars, it is very much appreciated. Warm regards, David Lewins - Head of Business

Customer care at Lloyds was fantastic - no complaints here. I did not give full marks due to price. For a quality car I expect to pay a premium rate but I just feel it was slightly high for what was done. Cost of SatNav update should be cheaper too.

Thank you for providing us with five stars and rating your experience as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Everything was fine but would have liked a call to say car was ready . Apart from that everything was fab .

Thank you for your feedback. I am sorry that you did not receive an update to advise your car was ready, feedback such as this really does help improve our communication going forward. Warm regards, David Lewins - Head of Business

Both Freddie and Stephen kept me updated throughout.

Thank you for your positive comments, I know both Freddie and Stephen will be delighted with their personal mentions. Warm regards, David Lewins - Head of Business

Good resolution to problem, well explained. Car valeting appreciated.

Thank you for your positive feedback, It is pleasing to hear we provided a good resolution to the problem experienced with your BMW and this was well explained by the team. Warm regards, David Lewins - Head of Business

actual work completed was good, and problem seems to have been resolved.courtesy car wasn't as arranged though - I'd asked for something specific to evalate a future purchase. equally no warning was given dispite ringing to confirm.

Thank you for your feedback, it is pleasing to hear that all work was completed and the problem is now resolved. Warm regards, David Lewins - Head of Business

Drove our car away with more problems than what it had when it went in

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

Full service, Didnt check tyre pressures or reset tyre pressure monitor. Spilt A/C fluid over centre console and didnt wipe it up. No MOT completed so ended up driving the car illegally. Service managers reactive intervention only reason of rtn

Thank you for your comments. I am very sorry that your visit fell below of usual high levels of service on this occasion, I know our Service Manager has been in touch to discuss this further. Warm regards, David Lewins - Head of Business

I was kept informed all through the process

Thank you for your positive feedback, it is pleasing to hear that you were kept updated throughout the process. Warm regards, David Lewins - Head of Business

No problems whatsoever

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business.

Waited for car and it took longer than predicted

Thank you for your feedback. I am sorry that you had a longer than anticipated wait for your car to be returned, feedback such as this really does help improve our communication going forward. Warm regards, David Lewins - Head of Business

Car was serviced within the expected timeframe.

Thank you for your positive feedback, It is pleasing to hear your BMW was serviced in the expected time frames. Warm regards, David Lewins - Head of Business

Seen to very quickly at the desk, follow up call an hour later to inform me of what work needed doing, and another call a few hours later to confirm car was ready. Quick and efficient service.

Thank you for your positive feedback, it is very much appreciated. Warm regards, David Lewins - Head of Business

Problem explained and remedy carried out following which my car was handed back in showroom condition

Thank you for your positive feedback, it is very much appreciated. Warm regards, David Lewins - Head of Business

Surprised that an air con recharge was required and that it cost £75

Thank you for your feedback, it is much appreciated. I am sure you will now be feeling the benefits of the Air Conditioning recharge. Warm regards, David Lewins - Head of Business

Very long waits in showroom even with appointment

Everything was ready as discussed and all aspects discussed were delivered as stated.

Sarah was very efficient during the whole process. Answered all of my questions and guided me through from start to finish with out pressure or sales pitch.

My second purchase in the space of a year and it has just confirmed how good the service is.

Thank you for your positive comments. I am delighted to hear how well the team looked after you during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Lewins - Head of Business

Alan at Lloyd BMW couldnt have been more helpful or explained the process any better during the purchase and collection.

Thank you for your positive feedback. I am delighted to hear you found Alan to be helpful and that he was able to fully explain the process of purchasing your new BMW. I know Alan will be very happy with his personal mention. Regards, David Lewins - Head of Business

I'm extremely satisfied with of level of knowledge, passion for BMW and willingness to help from Louis Fraser. He is the best car sales representative that I have ever dealt with. The delivery experience was really enjoyable and informative.

Thank you for your positive feedback. I am pleased to hear how well Louis looked after you during the purchase of your new BMW. I know he will be delighted with his personal mention. Regards, David Lewins - Head of Business

Seamless process everything was taken care of for me aside from a quick call to change over the insurance - great service

Thank you for your positive comments. I am delighted to hear that purchasing your new BMW was a seamlesss process, I know the team will be as happy as I am with your feedback. Warm regards, David Lewins - Head of Business

Sales assistant went the extra mile and ensured car was delivered on time.

Thank you for your positive comments. I am delighted to hear that the Sales Executive went the extra mile to ensure that your new BMW was delivered to you on time. We wish you many happy motoring miles and look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Sarah was extremely approachable and helpful throughout our buying experience at the centre. We were very happy with the customer service she provided.

Thank you for your comments. I am pleased to hear that you found Sarah to be approachable and helpful throughout the process of purchasing your new BMW, I know she will be delighted with her personal mention. Warm regards, David Lewins - Head of Business

As i have said in question one the whole experience of the buying process was a pleasure and the salesman we dealt with was very good in terms of he understood our needs and what we want from a new car and his knowledge of the product was excellent.

Thank you for your positive comments. I am delighted to hear how happy you were with the service received whilst you purchased your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Staff couldn't be more helpful.

Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

everything happened on time

Thank you for your providing us with five stars for your recent visit. Warm regards, David Lewins - Head of Business

Excellent service

Thank you for providing us with five stars and rating your experiences as 10/10, it is much appreciated. Warm regards, David Lewins - Head of Business

The sales rep (Louis) was great - very knowledgeable and friendly. But:1. We paid for half a tank of fuel and the there wasn't even a quater of a tank provided. 2. got two keys but only one keyring - seems a bit cheap for a premium brand of car!

Thank you for your feedback. I am pleased to hear how knowledgeable and friendly you found Louis, I know he will be happy with his personal mention. Warm regards, David Lewins - Head of Business

Sales Manager (Melanie Hutchinson) understood my needs and provided an excellent service.

Thank you for your positive feedback. I am delighted to hear that Melanie understood your needs and provided you with an excellent service. I know she will be delighted with her personal mention. Warm regards, David Lewins - Head of Business

As stated before Alan made the whole process which can be quite daunting when spending so much on a car relaxing and professionally

Thank you for your positive feedback. I am pleased to hear that Alan made the process of purchasing your new BMW relaxing. I know he will be very happy with his personal mention. Warm regards, David Lewins - Head of Business

Carl palmer was amazing from start to finish working in the motortrade myself I understand the ins and outs but he was brilliant.

Thank you for your positive comments. I am delighted to hear how well Carl looked after you during the purchase of your new BMW, I know he will be very happy with his personal mention. Warm regards, David Lewins - Head of Business

Car was clean upon pick up and every question we had was answered and the process was explained thoroughly

Thank you for your feedback. I am pleased to hear the team were able to answer all of your questions and explain the whole process thoroughly. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

I would never consider going anywhere else. Lloyds BMW really push the boat to make you feel welcome from the time you enter the dealership and nothing is an issue till you leave. Their experience from the girls on reception through the whole showroo

Thank you for your positive feedback. I am delighted to hear the full team make you feel welcome whenever you visit. We appreciate your loyalty. Warm regards, David Lewins - Head of Service

No problems at all!

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Mark Waite, Paul Kennedy and Anthony Kenny all great to deal with, very professional and fun process as it should be

Thank you for your positive comments. I am pleased that you found Mark, Paul and Anthony all great to deal with and you received a professional yet fun experience whilst purchasing your new BMW. I know they will be delighted with their personal mentions. Warm regards, David Lewins - Head of Business

Carl Palmer looked after me in a first class manner

Thank you for your positive comments. I am delighted to hear how well Carl looked after you, I know he will be very happy with your feedback. We wish you many happy motoring miles. Warm regards, David Lewins - Head of Business

Helpful, efficient and flexible.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Ant Kenny and Carl Palmer could not have been more helpful during the whole experience

Thank you for your positive comments. I am pleased you found Anthony and Carl helpful throughout the purchase of your new BMW. I know they will be delighted with her personal mentions. Warm regards, David Lewins - Head of Business

Good professional responsive service !

Thank you for your positive comments. It is pleasing to hear you received a professional and responsive service during the purchase of your new BMW. Warm regards, David Lewins - Head of Business

Excellent customer service. Made to feel important as the customer

Thank you for your feedback, it is very much appreciated. I am delighted to hear the team made you feel valued as a customer and you received an excellent customer service. Warm regards, David Lewins - Head of Business

Carl Morrison is a professional and accommodating salesman. I would not hesitate to buy another car of Lloyds

Thank you for providing us with five stars and rating your experiences with us as 10/10, it is much appreciated. I know Karl will be delighted with his personal mention. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

As touched on above, I came in and said I needed a new car within the week, this was put into place and I picked up my 68 plate car two days later! My saleswoman, Melanie was keen to help and made it all very easy to understand!

Thank you for your positive comments. I am pleased Melanie was able to source the car that you wanted in the timescales required. I know she will be delighted with her personal mention. Warm regards, David Lewins - Head of Business

Melanie was excellent

Thank you for providing us with five stars and rating your experiences as 10/10, I know Melanie will be delighted with her personal mention. Warm regards, David Lewins - Head of Business

Efficient and friendly staff

Thank you for your positive feedback. I am pleased you found the team to be efficient and friendly during the purchase of your new BMW. We look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

Stephen Kings professionalism, helpfulness and attention to detail could not have been bettered. We very much appreciated his experience and product knowledge. He made the whole experience very pleasurable.

Thank you for providing us with five stars and rating your experiences as 10/10, it is very much appreciated. Warm regards, David Lewins - Head of Business

Sarah was very helpful and made the experience very easy

Thank you for your positive feedback. I am pleased to hear Sarah was very helpful during the purchase of your new BMW and made the experience very easy. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

The sales executive we dealt with was extremely helpful and we were attended to by all staff from the forecourt to the management in a very courteous & friendly manner. The handover of the car was excellent.

Thank you for your positive comments. I am pleased to hear that you found the team to be courteous and friendly and the handover of your new BMW to be excellent. I know the team will be as delighted as I am with your feedback. Warm regards, David Lewins - Head of Business

Well looked after by all staff

Thank you for your positive feedback, It is pleasing to hear that you were well looked after by the team. We look forward to seeing you again in the future. Warm regards, David Lewins - Head of Business

Salesman delivered great service throughout

Thank you for your positive feedback. I am very pleased to hear that the Sales Executive delivered a great service during the purchase of your new BMW. We wish you many happy motoring miles. Warm regards, David Lewins - Head of Business

The experience was amazing from initial enquiry through to delivery. first class people, outstanding service and venue which support a premium offering perfectly. every member of staff at Lloyds Newcastle are very professional.

Thank you for your wonderful feedback. I am pleased to hear that the whole team offered a professional and outstanding customer service. We wish you many happy motoring miles and look forward to seeing you in the future. Warm regards, David Lewins - Head of Business

SALES PERSON EXCEPTIONAL

Thank you for your positive feedback. We really appreciate you providing us with five stars and rating your experiences as 10/10. Warm regards, David Lewins - Head of Business

Car was as we had hoped . Checked and well presented

Thank you for your positive feedback. We really appreciate you providing us with five stars and rating your experiences as 10/10. Warm regards, David Lewins - Head of Business

Speedy and met customer expectations, clear understandings given and support offered if required.

Thank you for your positive feedback, it is pleasing to hear that your expectations were met during the purchase of your new BMW. We wish you many happy motoring miles. Warm regards, David Lewins - Head of Business

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