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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
340 ratings and 223 comments received in the last 90 days.
06 September 2025
Easy from start to delivery, kept up to date throughout the process
06 September 2025
Extremely satisfied. My car was written off in an accident. Both the body work centre and Sales were so helpful and supportive.Everyone concerned went the extra mile. The only active tourer with luxury seat in UK was source for me. Excellent!
05 September 2025
Alex Curtis conducted my sale and this is my first time meeting him, but I must say that he was very professional and knowledgeable about the models I was interested in and even took time out to bring a car to my home to test drive. Excellent service
04 September 2025
A straightforward experience from start to finish
02 September 2025
Fast, efficient, friendly
02 September 2025
As above. Nothing in asked for was an issue
23 August 2025
Completely satisfied no issues brilliant overall
22 August 2025
Having had several cars from this branch I appreciate the amount of work and preparation Tom did ahead of time to ensure everything was ready for my arrival.
22 August 2025
Clear and friendly advice with great personalised care from Emma and Carl in Newcastle
15 August 2025
Good handover of vehicles and everything was explained throughout. Emma (Embleton) worked hard to find the right deal for us that met our aspirations
13 August 2025
Look after like royalty enjoyed the whole experience.
02 August 2025
Garage had an issue taxing cars so I had to wait over a week for delivery and as a consequence I had to sign finance documents a few times. Not major just a little frustrating, however garage very apologetic about it. No pain protect paperwork given
02 August 2025
Excellent sales experience, with the outcome and car I wanted.
01 August 2025
The friendly staff made the whole experience special. Helpful, caring and patient, we couldn't have asked for more. We were kept well informed during the whole process, time and attention given was second to none.
31 July 2025
Straight forward not complications
14 July 2025
Extremely satisfied. The team at Lloyds BMW made the entire process seamless. Alex Curtis was especially helpful-clear, informative, and supportive without being pushy. The handover was smooth, and everything was well explained. Excellent experience.
12 July 2025
Always get looked after and make us feel like we are part of the Lloyds BMW family.
07 July 2025
Fantastic customer service from David.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased David looked after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 July 2025
Excellent service and arrention
Response from Lloyd Newcastle Upon Tyne
Thank you for taking the time to share your Five Star feedback with us. I am pleased you received excellent service and attention during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 July 2025
From purchasing to handover the dealership representative (Tom Heslop ) with his extensive knowledge ensured our purchase was made to measure to our needs and aspirations.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful Five Star review. I am pleased Tom looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 July 2025
The staff at Lloyd BMW Newcastle have always gone the extra mile to provide the product I was after
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five star review. I am delighted to hear the team went the extra mile to ensure you got exactly what you were looking for. We wish you many happy motoring miles and look forward to welcoming you back in the future. Regards, David Stuart - Head of Business
04 July 2025
Great service throughout the process all questions answered
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service the team provided you with as 10/10. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 July 2025
It was very good but i did feel it was left to me to chase for updates on progress.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that you felt that you were having to chase for updates - I have shared your feedback with the team so we can improve this going forward. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 July 2025
Everyone was friendly, professional and made me feel at home
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am delighted to hear you found the team friendly and professional and you were made to feel at home in our Centre. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 July 2025
Everything was planned and prepared and the handover was smooth.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star 10/10 Review, it really is much appreciated. Regards, David Stuart - Head of Business
01 July 2025
Again no pressure sales and Alex and Craig sourced a car to my specification I wanted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am so pleased the team were able to source a car to your exact specification. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
01 July 2025
It was proving difficult to actually get a car that fulfilled my specifications in the time frame but the sales exec I had was wonderful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. It really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 June 2025
Tom did all he could to make the experience great
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star review. I am pleased Tom looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
16 June 2025
Our sales exec, David Leadley, did a fantastic job of showing us the bmw models we were interested in, he went the extra mile to ensure we saw the packages and paint options that caught our eye and arranged 2 test drives that secured our car
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service David provided you with as 10/10, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
10 September 2025
As above
10 September 2025
Car got damaged during service but wasnt picked up until my car was empty of engine oil, they did repair the damage but somehow my car came back with extra things wrong with it than before, they did book me a taxi to and from work though.
09 September 2025
Booking in was easy, additional examination by bodyshop for accident on the way in for service was immediately organised (bodyshop super efficient). When collecting car, I was told the vehicle health check would be forwarded by email - it wasn't
09 September 2025
As above
09 September 2025
Professional staff
09 September 2025
There was a minor error on the paperwork, but this was quickly corrected.
09 September 2025
Service was great, everyone very polite and helpful.
09 September 2025
Staff were able to give me the time to discuss the issues i needed to resolve. The information was clear and easy to understand.
08 September 2025
All went well
08 September 2025
Friendly people very professional
06 September 2025
Easy to book, nice environment to sit in whilst waiting for car (complimentary refreshments is brilliant and a lovely touch). Good location, very helpful and friendly staff. Excellent service
06 September 2025
Sweet staff
06 September 2025
Carla and Dani went above and beyond to offer amazing customer service
02 September 2025
I'm confident that BMW are through, staff that I dealt with are amazing..
01 September 2025
Only saving grace was Anthony Day, but the attention to detail away from him has dropped significantly in comparison to the first two cars I have bought through Lloyd BMW.
31 August 2025
Car interior could have been cleaned better.
31 August 2025
Brogan Mcnally was great . Kept me informed what was going on
28 August 2025
Lloyds staff are great but they are still not resolving issues to this date and have damaged my vehicle while it has been in for repair
28 August 2025
All went well
28 August 2025
Friendly efficient and effective
28 August 2025
Had booked in for a wheel alignment and Wheel balancing, Upon booking was told that balancing should be included with wheel alignment, at no extra charge. Having left the garage with a vibration through the car, i was informed that balancing wasn't
28 August 2025
Good
27 August 2025
People always very helpful and professional.
27 August 2025
No issues very helpful
26 August 2025
Kept informed of progress of service and when it was ready
25 August 2025
See previous.
25 August 2025
excellent service
25 August 2025
Work completed on time
25 August 2025
I was told that the job was completed and arrived to find that it wasn't. On the plus side I was then given a courtesy car and when my car was ready it had been washed and valeted.
24 August 2025
Satisfied with the service
23 August 2025
Very professional and efficient.
23 August 2025
Efficient and professional
23 August 2025
Did what they said and on time
22 August 2025
We have been happy with your service in the past and would consider using Lloyd's when purchasing a vehicle in the future.
22 August 2025
The service staff handled everything very well. They checked ahead on upcoming services and saved me another visit by doing a brake fluid change while the car was in for its MOT
21 August 2025
Very satisfied, first time visiting, everyone was polite, service with a smile and all my questions answered.
21 August 2025
First class service
19 August 2025
The MOT was done ahead of schedule, however on return we have an oil mark in the centre of the fabric passenger seat that was not there previously.
19 August 2025
Did everything required and got us back on the road within 3 hours.
18 August 2025
All the staff are extremely helpful and friendly, you absolutely could not fault them. Also very happy a driver was able to pick me up and take me back to the garage, thank you!
18 August 2025
Did everything said you would
18 August 2025
Very disappointed with Lloyds Newcastle service centre.
18 August 2025
The process was fully explained and the work was completed within the expected timeframe
16 August 2025
Fast and efficient
16 August 2025
The colleague dealing with me was excellent. My only gripe was for the 3rd visit in a row they were unable to wash my car as I have frozen paintwork. Their excuse again was that they didn't have the correct solution. Not good for a premium product!
16 August 2025
Great credit to Sarah, couldn't do enough for me, nothing was a problem, a credit to the centre.
16 August 2025
Assured that all was ok with the vechile
14 August 2025
As above
14 August 2025
Great experience all round
13 August 2025
Had to go back to sort an issue but this came to a satisfactory solution
13 August 2025
The service department, especially Sarah were absolutely outstanding. The service was excellent and a new issue was identified and that was repaired as a priority. Nothing was too much and I was kept updated at all times. Thank you Sarah et all.
12 August 2025
Everything went really well Including pick up time and Text to say car was ready Car really well cleaned
12 August 2025
Excellent service from start to finish, staff at the branch are excellent.
12 August 2025
I always get a friendly, professional and warm welcome!
12 August 2025
Great service
11 August 2025
Customer service is a main priority at Lloyds BMW Newcastle. Always a pleasure to visit even with a big bill to pay.
11 August 2025
Effient collection and fast service and return
11 August 2025
Everything from the booking to completion was handled efficiently
10 August 2025
Great service. Friendly professional staff.
10 August 2025
Very efficient
10 August 2025
Good professional service
10 August 2025
Appreciated phone call prior to service having checked in online.
10 August 2025
Lovely staff, professional service, car cleaned inside and out as a courtesy.
09 August 2025
Our car was reasonably nicely valeted but they missed the boot which was still full of Beadnell sand
09 August 2025
The service experience was excellent but you lost a point as you no longer provide transportation. Why not offer a Lloyds transport option where customers can pay towards transport
09 August 2025
Very friendly and knowledgeable
09 August 2025
Could not be happier with the whole experience.
05 August 2025
Service work completeld quickly and staff kept me up to date.
04 August 2025
Service undertaken quickly and was telephoned as soon as the car was ready.
04 August 2025
Very good
04 August 2025
Great service and easy process . Was not offered a courtesy car though which would have been useful
04 August 2025
As above
03 August 2025
Totally satisfied.
02 August 2025
As above
01 August 2025
Always kept updated on car progress
01 August 2025
First class service and updated on service progress and received car back on time as stated
31 July 2025
car wash was little more than a quick jet down with dried water marks all over glass and body. Interior rubber mats had been washed however. Service itself appeared to have been carried out to good standard.
30 July 2025
nice showroom and service representative area
30 July 2025
I was kept fully informed of progress and car ready ahead of time.
30 July 2025
As above
29 July 2025
Staff are awesome. I'm just very disappointed I took a day off work to bring my car in and it didn't get sorted. Whoever analysed it last week was clearly wrong in their diagnosis.
29 July 2025
Cheerful helpful staff. Fast reliable service.
29 July 2025
I was given a complimentary car wash with the service but the car was not cleaned up to the desired standards. I have the picture of the dust and dried leaves under the carpet . The door trim were still dirty. Would expect more thorough cleaning
29 July 2025
The staff were excellent and friendly
28 July 2025
On site service was excellent. Only complaint I have is that my car wasn't washed as requested.
28 July 2025
Great customer service
28 July 2025
As always, the service staff were friendly and welcoming, the service was carried out efficiently while I waited (in comfort), and the car was nicely cleaned.
27 July 2025
Made it very easy to arrange booking with prompt delivery
27 July 2025
Issue was sorted quickly and efficiently.
26 July 2025
Brilliant service - collected the car as promised, comleted the work required quickly and returned it in a good,clean condition.
26 July 2025
As above, also a lovely, clean dealership with polite staff, great to see a smile and a good morning from people.
26 July 2025
Carla was absolutely superb in keeping me fully informed about progress to work being undertaken on my car. This was following an incident when parts were stolen from my vehicle and electrical relays damaged.
25 July 2025
Friendly staff who keep you fully informed
24 July 2025
Very god service overall with only reason for not giving 5 stars being that the complimentary car clean seemed to miss the boot.
24 July 2025
No problem with the girls and guys on the service desks who are great but workshop is a different matter
24 July 2025
Customer service excellent, in fact all staff very helpful
24 July 2025
I've visited here many times before with my wife's car and mine and every time the service has been exceptional. The staff are knowledgeable and friendly. Makes dealing with them a pleasure
24 July 2025
So easy to arrange everything, very friendly staff and excellent service
24 July 2025
I phoned Lloyds back in March to book my service and m.o.t. for this July I also mentioned that I would also need a winter wheel tire replacing and I could include this to be done at the same time as the service and m.o.t. I also passed on the detail
24 July 2025
Simple tyre replacement - no dust cap on new tyre - not much but should have been there. Offer to wash and vacuum vehicle gratefully taken up. Not washed, nor vacuumed. Why offer if you cant do it? Disappointing.
24 July 2025
Friendly helpful staff
23 July 2025
Very polite and easy check in procedure
23 July 2025
Work completed on time.
23 July 2025
Amazing customer service
21 July 2025
Level of service always first class.
20 July 2025
Timely, efficient, courteous, knowledgeable. Did what was committed effectively
20 July 2025
I had a health check done and upon driving the car away I heard some unexpected noises from the car so im very unsure if the car was actually checked over as these noises are normal
20 July 2025
See previous input.
20 July 2025
Went out of way to sort car in timely manner
19 July 2025
Again the staff and engineers very thorough and always pleasure to catch up with everyone.
19 July 2025
Made appointment on phone spoke to a real person very helpful and friendly great service
19 July 2025
I was kept informed of everything that was happening.
19 July 2025
Was expected and service carried out whilst I waited
19 July 2025
All went well although couldn't find vehicle on leaving, twice and had to get someone to find it and bring it ! Could have kicked myself for not checking 2nd time bit only a minor issue
18 July 2025
Please see above. Did not wash the car, despite asking me and having it for a week. Didn't answer bluetooth question. Didn't get back to me with a quote for parts. Absolute bare minumum.
18 July 2025
It's a very simple process, just how I like things.
18 July 2025
As above
16 July 2025
The car was serviced for brake pads, came back clean and tidy, however we noticed that the bonnet was not closed properly i.e one of the 2 catches had not engaged fully , leaving the bonnet raised by about 1/2inch at the side.
15 July 2025
Great facilities
14 July 2025
First class support from Beth
14 July 2025
Quick and friendly staff
13 July 2025
As above
13 July 2025
Completely satisfied
13 July 2025
Good service and washed my car
12 July 2025
Not sure
12 July 2025
Great customer service
12 July 2025
Everything they tackle is of the highest quality when completed
11 July 2025
Brilliant polite and attentive but not in your face - very professional
11 July 2025
They all seem to be knowledgeable and there is always good communication
10 July 2025
Claire on reception was very good
10 July 2025
I was originally advised that they MAY need my car for 2 days, however I was not updated after this initial call early in the monring on day one and had to call myself after lunch time on day 2 for an update.
10 July 2025
EXCELLENT CUSTOMER SERVICE
09 July 2025
It wwouldnhave been more but apart from being asked if I would like my car cleaned it was not done..
09 July 2025
Straight forward repair no issues
09 July 2025
Always top class
09 July 2025
Satisfied
09 July 2025
Satisifed
09 July 2025
Quick response, reasonable price and thorough.
08 July 2025
Great communication and updates, as well as collecting my car and returning it washed.
08 July 2025
The staff were friendly and helpful at all times. This gave me the impression that my custom was valued.
08 July 2025
You deserve more
07 July 2025
Lloyd BMW in Newcastle are always amazing customer driven
07 July 2025
Couldn't fault the service.
07 July 2025
See above
07 July 2025
I was very surprised by the cost and not absolutely sure the work was totally necessary.
07 July 2025
Friendly efficient staff
07 July 2025
It was a nice experience taking care of in for service and MOT
05 July 2025
The service was completed in the time I was informed it would
05 July 2025
As above plus the rattle on my car has been fixed
05 July 2025
As above
05 July 2025
The whole process was straight forward and information was given clearly. The only downside was that the courtesy car had empty bottles and a chocolate bar wrapper in the side pocket and the dashboard had many finger prints on it.
05 July 2025
It's a beautiful franchise and staff are lovely
04 July 2025
Very satisfied
04 July 2025
Reception .Staff. Salesman . gave genuine impression they cared. Not just about commission
04 July 2025
Friendly staff and I love the fact that when I call to book a service, I speak with a person from the dealership not a centralised center
04 July 2025
The service staff have the highest professional manner. In particular Sarah Caisley always has time to liaise with me. Kate Armstrong was very impressive & knowledge in helping renew my service plan, answering the questions I had. She was excellent.
04 July 2025
Very satisfied, everyone I dealt with was polite, friendly and helpful
04 July 2025
I believe the service provided could not be bettered.
04 July 2025
Never had any issues
02 July 2025
Like I say, staff were lovely but left feeling out of pocket significantly when I was invited for a free check and valet (which wasn't very good)
01 July 2025
problem sorted in a friendly , professional manner
01 July 2025
It was a good experience from the initial call to book it in to getting a valeted car on collection.
30 June 2025
No complaints
30 June 2025
Nice modern clean branch, well trained staff welcoming on arrival, very professional
30 June 2025
No issues
30 June 2025
Everything smooth and painless, even with a hiccup made by Enterprise
30 June 2025
Nice people
27 June 2025
Very good service
26 June 2025
I can think of nothing negative in my nine or so visits.
26 June 2025
My car had 2 problems to be addressed. It was returned to me with only one having been completed. The assumption by the technician was that by fixing one, the other would have gone away - it hadn't, resulting in my needing to return the car again.
26 June 2025
No one went over my MOT or results from it was just pay and leave basically
26 June 2025
On time, on cost, met spec Delivered with outstanding customer service
26 June 2025
Again just your prices
25 June 2025
Kate on Service reception was brilliant.
25 June 2025
Pleasant environment, nice people, work done exactly as required.
25 June 2025
Great professional service.
24 June 2025
First visit to Lloyd and they were very welcoming and customer focused, more so than my nearest BMW dealership under a different franchise. Decided to use Lloyd as they originally supplied the car and have undertaken all its servicing requirements.
24 June 2025
Danni and Carla dealt with me efficiently. Always quick, informative and friendly.
23 June 2025
Good although I have bot heard back from you regarding selling the car.
23 June 2025
Quick and efficient.
22 June 2025
Very easy to book in, always kept in the loop and car returned on time
22 June 2025
very satisfied and staff able to explain everything in layman terms. , Minor problem with payment associated with service plan. this problem has been resolved by the finance provider.
21 June 2025
Expensive for a first service.
21 June 2025
Car was in for a diagnostic check. Unable to give exact timing. So given a lift home then picked up, when ready, a nice touch.
20 June 2025
The dealership has been brilliant. The staff are welcoming, knowledgeable and friendly.
19 June 2025
No problems
18 June 2025
No service progress updates via the app or by text provided, No video sent showing the vehicle checks completed. The service indicator messges are still showing on the app and upon each start up of my car. wash and hoover requested, hoover not done
18 June 2025
As above, great environment helpful and professional staff.
17 June 2025
All of the staff were efficient, courteous and dealt with things in a professional manner.
17 June 2025
Wont be recommending to my family who were actually looking to buy cars. No care for actual cars. Customer service is great though
17 June 2025
Smooth dealings no issues to speak of
16 June 2025
Because of the problems after a major service and the way those problems were dealt with. A warning light was lit up when I got home (a sensor had not be plugged back in) and it took 1 hour and a quater to deal with it when I returned my car.
16 June 2025
Every time I've went to Lloyd bmw I've been given excellent service. Stepping in, I was greeted by someone who guided me through the key locker system and they gave me a coffee, my recall safety inspection was completed quickly and I was comfortable.
09 September 2025
Alex was very welcoming and professional in all contact.