SALES

5.0

SERVICE

4.5

425 ratings and 230 comments received in the last 90 days.

04 June 2025

I am very satisfied, and hope that this is the beginning of a long-term relationship between myself, BMW Lloyd Newcastle and Alex Curits

03 June 2025

Great service Knowledgeable and helpful

31 May 2025

From walking in the show room from reception to driving the car out of the building the whole team was fantastic

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five Star rating, I am pleased the team looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

29 May 2025

The centre is really well kept and is great, with everyone super friendly. Also having relevant cars on display in the showroom was great, along with the configurator which helped me decide on spec.

Response from Lloyd Newcastle Upon Tyne

Thank you for your positive feedback and Five Star rating. I am pleased you enjoyed your time in our showroom and found all of the team to be friendly. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Busienss

29 May 2025

All staff I have dealt with have been diligent and knowledgeable.

Response from Lloyd Newcastle Upon Tyne

Thankyou for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found everyone to be diligent and knowledgeable. We wish you many happy miles in your new BMW and look forward to seeing you again in the future. Regards, David Stuart - Head of Business

26 May 2025

Alex Curtis was absolutely brilliant - made me feel welcome, answered all my questions with patience and clarity, he was super friendly, supportive and i'm super grateful for all his support & advice.

Response from Lloyd Newcastle Upon Tyne

Thank you for providing us with Five Stars and rating the service provided by Alex as 10/10, I know he will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

18 May 2025

Professional, friendly......great experience.

Response from Lloyd Newcastle Upon Tyne

Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be professional and friendly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

07 May 2025

The experience was professional and smooth. Car arrived quicker than expected and Tom went out of his way to assist.

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five Star rating, I am pleased your experience with us was professional and smooth with Tom going out of his way to assist you during the selection and purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 May 2025

All went smoothly

Response from Lloyd Newcastle Upon Tyne

Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the purchase of your new BMW went smoothly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 May 2025

Seamless transaction start to finish

Response from Lloyd Newcastle Upon Tyne

Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased your visit with us was seamless. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

08 June 2025

Job was completed only problem was that other work was identified and not repaired at the time necessating another visit. Parts were not kept in garage !

08 June 2025

What should have been a 3 hour repair time turned into a 2 day repair

08 June 2025

I was kept informed on daily basis, by service manger paul howie on repairs that was happening, excellent job

07 June 2025

Still have problems with the same issue

07 June 2025

Friendly and good customer service

05 June 2025

Newcastle BMW are always helpful and accommodating

04 June 2025

Staff are friendly and made the service easy

04 June 2025

See above

03 June 2025

No issues.

Response from Lloyd Newcastle Upon Tyne

Thank you for your feedback and Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business

03 June 2025

Very satisfied.

Response from Lloyd Newcastle Upon Tyne

Thank you for your positive feedback and Five Star rating. I am pleased that you were satisfied with all aspects of your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business

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