SALES

5.0

SERVICE

4.5

341 ratings and 198 comments received in the last 90 days.

12 July 2025

Always get looked after and make us feel like we are part of the Lloyds BMW family.

07 July 2025

Fantastic customer service from David.

Response from Lloyd Newcastle Upon Tyne

Thank you for your positive feedback and Five Star rating. I am pleased David looked after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 July 2025

From purchasing to handover the dealership representative (Tom Heslop ) with his extensive knowledge ensured our purchase was made to measure to our needs and aspirations.

Response from Lloyd Newcastle Upon Tyne

Thank you for your wonderful Five Star review. I am pleased Tom looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 July 2025

Excellent service and arrention

Response from Lloyd Newcastle Upon Tyne

Thank you for taking the time to share your Five Star feedback with us. I am pleased you received excellent service and attention during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

05 July 2025

The staff at Lloyd BMW Newcastle have always gone the extra mile to provide the product I was after

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five star review. I am delighted to hear the team went the extra mile to ensure you got exactly what you were looking for. We wish you many happy motoring miles and look forward to welcoming you back in the future. Regards, David Stuart - Head of Business

04 July 2025

Great service throughout the process all questions answered

Response from Lloyd Newcastle Upon Tyne

Thank you for providing us with Five Stars and rating the service the team provided you with as 10/10. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

03 July 2025

Everything was planned and prepared and the handover was smooth.

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five Star 10/10 Review, it really is much appreciated. Regards, David Stuart - Head of Business

03 July 2025

It was very good but i did feel it was left to me to chase for updates on progress.

Response from Lloyd Newcastle Upon Tyne

Thank you for your feedback. Please accept my apologies that you felt that you were having to chase for updates - I have shared your feedback with the team so we can improve this going forward. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

03 July 2025

Everyone was friendly, professional and made me feel at home

Response from Lloyd Newcastle Upon Tyne

Thank you for your Five Star rating. I am delighted to hear you found the team friendly and professional and you were made to feel at home in our Centre. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

01 July 2025

Again no pressure sales and Alex and Craig sourced a car to my specification I wanted

Response from Lloyd Newcastle Upon Tyne

Thank you for providing us with Five Stars. I am so pleased the team were able to source a car to your exact specification. We wish you many happy motoring miles. Regards, David Stuart - Head of Business

13 July 2025

Completely satisfied

13 July 2025

Good service and washed my car

13 July 2025

As above

12 July 2025

Great customer service

12 July 2025

Everything they tackle is of the highest quality when completed

12 July 2025

Not sure

11 July 2025

They all seem to be knowledgeable and there is always good communication

11 July 2025

Brilliant polite and attentive but not in your face - very professional

10 July 2025

EXCELLENT CUSTOMER SERVICE

10 July 2025

I was originally advised that they MAY need my car for 2 days, however I was not updated after this initial call early in the monring on day one and had to call myself after lunch time on day 2 for an update.

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