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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
425 ratings and 230 comments received in the last 90 days.
03 June 2025
Great service Knowledgeable and helpful
31 May 2025
From walking in the show room from reception to driving the car out of the building the whole team was fantastic
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating, I am pleased the team looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
The centre is really well kept and is great, with everyone super friendly. Also having relevant cars on display in the showroom was great, along with the configurator which helped me decide on spec.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you enjoyed your time in our showroom and found all of the team to be friendly. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Busienss
29 May 2025
All staff I have dealt with have been diligent and knowledgeable.
Response from Lloyd Newcastle Upon Tyne
Thankyou for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found everyone to be diligent and knowledgeable. We wish you many happy miles in your new BMW and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 May 2025
Alex Curtis was absolutely brilliant - made me feel welcome, answered all my questions with patience and clarity, he was super friendly, supportive and i'm super grateful for all his support & advice.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by Alex as 10/10, I know he will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 May 2025
Professional, friendly......great experience.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be professional and friendly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
07 May 2025
The experience was professional and smooth. Car arrived quicker than expected and Tom went out of his way to assist.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating, I am pleased your experience with us was professional and smooth with Tom going out of his way to assist you during the selection and purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 May 2025
All went smoothly
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the purchase of your new BMW went smoothly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 May 2025
Seamless transaction start to finish
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased your visit with us was seamless. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
04 May 2025
All good.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, it is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 May 2025
Very courteous and helpful.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be courteous and helpful. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
30 April 2025
Very attentive staff and follow up advice/customer service
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be attentive during the purchase of your BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
29 April 2025
Very efficient and informative deal made very easy and smooth.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be efficient and informative which made your experiences with us easy and smooth. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
29 April 2025
Manie was fantastic to deal with
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from Melanie as 10/10, I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
18 April 2025
Fantastic service from start to finish, professional, extremely helpful and informative for our first electric and automatic purchase.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be professional, helpful and informative. We wish you many happy 'electric' motoring miles. Regards, David Stuart - Head of Business
18 April 2025
Exremely professional over the years
Response from Lloyd Newcastle Upon Tyne
Thank you for you continued loyalty over the years and for providing us with Five Stars for your most recent visit, it is very much appreciated. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 April 2025
This is the second car I have bought from Lloyds Newcastle. My husband also changed his car for a bmw last year and we would both recommend this centre.
Response from Lloyd Newcastle Upon Tyne
Thank you for you continued loyalty and for providing us with Five Stars for your most recent visit, it is very much appreciated. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 April 2025
Really simple process. Kept up to date throughout. Felt very personal.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the team kept you fully updated throughout the purchase of your new BMW. Regards, David Stuart - Head of Business
01 April 2025
After a communication mishap due to a person no longer employed by the centre, the situation was rectified in a professional & friendly manner. My experience otherwise has been absolutely first class. Many thanks to Carl Palmer & Emma Embleton.
01 April 2025
super delivery within delivery room felt personal
01 April 2025
Prompt, quick, help provided with handover of old car.
01 April 2025
Always felt listened to
01 April 2025
I have given this answer as the staff were extremely helpful and went out of there way to ensure I had everything I needed
30 March 2025
Plenty of time to be shown the features of the new car.
30 March 2025
Knowledgeable, helpful and friendly staff.
28 March 2025
David was very informative and friendly. Excellent service
27 March 2025
Really helpful and friendly nothing was too much always kept us up to date great service from start to finish
27 March 2025
Always a pleasant experience at Lloyd's wether buying a new car or simply getting a service
25 March 2025
Met by Greg who was very professional and very courteous. Explained everything to us in great detail. He listened to what our needs and requirements were for a new car and he provided us with all the answers we needed to make our choice
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Greg as 10/10. I am pleased he listened to your needs and requirements and was able to provide you with the answers so you were able to make the perfect choice for you and your family. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Can't fault service received from start to finish. Previously dissatisfied with a former sales advisor but completely satisfied with both our new car purchases
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that we have restored your faith in us. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
We have used Lloyd BMW for several purchases and servicing, I find the staff professional and friendly and transactions have been smooth and efficient , the atmosphere in the centre is professional and welcoming, it is always a pleasure to visit
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty over the years and for providing us with a Five Star rating for your recent visit. I am pleased you always find the team professional and friendly with all transactions being smooth and efficient. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
No complaints. Everything great
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Made to feel welcome and felt like they were there to help.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased that you were made to feel welcome and that the team were 'here to help'. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Honestly felt so special. Greg went the extra mile to make it happen.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Greg as 10/10. I am pleased he went above and beyond to make you feel so special. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Listened, very helpful, great communication, delivered above expectation
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team helpful and that they delivered above your expectations. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
Same answer as Q1
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
Very smooth and quick turnaround. From start to finish the process was dealt with professionally and tactfully. I will be returning to David Leadley to purchase my next BMW when the time is right.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from David as 10/10. I am pleased the purchase of your new BMW was smooth with a quick turnaround and you found David to be professional and tactful. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
I felt I was doing a lot of the chasing up regarding delivery date and getting dashcam and mats fitted to car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating. Please accept my sincere apologies that we did not live up to our usual high levels of communication during the purchase of your new BMW, we have certainly shared your feedback in order for us to improve going forward. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Very helpful and knowledgeable
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that you found the team to be helpful and knowledgeable. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Made to feel very welcome and looked after with complimentary drinks by lovely staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you were made to feel welcome and were able to enjoy our complimentary Drinks and snacks. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Lloyds Newcastle staff are a different level. The girls on reception and those that pass by while we were looking are all so friendly and professional.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback, Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Very Speedy turnaround from order to collection of the car.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the turnaround from order to collection to be speedy. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Great customer care
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Friendly staff very helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Got everything I wanted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased we were able to provide everything on your wish list. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 June 2025
Job was completed only problem was that other work was identified and not repaired at the time necessating another visit. Parts were not kept in garage !
08 June 2025
What should have been a 3 hour repair time turned into a 2 day repair
08 June 2025
I was kept informed on daily basis, by service manger paul howie on repairs that was happening, excellent job
07 June 2025
Still have problems with the same issue
07 June 2025
Friendly and good customer service
05 June 2025
Newcastle BMW are always helpful and accommodating
04 June 2025
Staff are friendly and made the service easy
04 June 2025
See above
03 June 2025
No issues.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business
03 June 2025
Very satisfied.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased that you were satisfied with all aspects of your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2025
The staff were brilliant from booking in, to keeping me updated and then through to collection. Top service!
Response from Lloyd Newcastle Upon Tyne
Thank you for you positive feedback and Five Star rating. I am pleased the team provided your with a 'top' service. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2025
Staff efficient and polite. Kept me very well updated
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. I am pleased you found the team to be efficient and polite, ensuring they kept your fully updated throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 June 2025
because I could not fault them
01 June 2025
Their regular maintenance or repair work have been of a high standard. Staff encountered have been helpful and knowledgeable in advice, work done and paperwork. Front Office staff, like Carla and Sarah recently, have been a pleasure to work with.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Carla and Sarah as 10/10, I know they will both be delighted with their personal mentions. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
Carla in particular went above and beyond to help me resolve an issue with another BMW dealership who hadn't set up a warranty correctly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Carla 10/10, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
Friendly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
This time, mot and vehicle check was thorough and sufficient and good communications for car collection.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased the MOT and Vehicle check was thorough and efficient with good communication from the team. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
Communication great
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 May 2025
Excellent attention and service
27 May 2025
Professional
27 May 2025
Great service from start to finish
26 May 2025
The service executive was very friendly and polite, but just a very minor point, I would rather be called by my name than being referred to as
26 May 2025
Not completely satisfied because for some reason they completely forgot to wash the car and vacuum out. A bit upset, but we managed to do it ourselves the next day, so alls well that ends well...
26 May 2025
Very good work
26 May 2025
I can only repeat what I said in the other comments you are above and beyond five stars
26 May 2025
See above, all good & no problems.
26 May 2025
Very professional
25 May 2025
Always good to deal with
25 May 2025
Both Blackpool and Newcastle Lloyd branches friendly and helpful.
24 May 2025
Service was decent. But I know more about product than staff. I researched things after I was given negative answers and found I was correct. More training needed!
24 May 2025
poor experience. Made me feel uncomfortable when they told me I didn't have a valid extended warranty, despite being a problem on their systems. No apology. £ 450 for a service and couldn't even fill the screen wash fluid -empty light following day
22 May 2025
Works completed when promised. Good communication during process and totally happy with the repairs.
22 May 2025
Good customer service but did not update the idrive to reflect the services carried out
22 May 2025
All good
21 May 2025
Welll looked after
20 May 2025
As above
20 May 2025
Very friendly and helpful staff.
20 May 2025
The book-in process asked if I wanted the car washed. I am sure I said yes please. But it wasn't washed. It's not a big issue, but if you ask if the customs would like the car washed then I think it's important you should do so.
20 May 2025
The service was a lot quicker than I had been told. Although this was good, I had planned to be out of the office longer-plans which didn't need to be made. The valet wasnt up to standard-so many water marks! My car is clean but not much done inside
19 May 2025
There is still a fault to resolve.
19 May 2025
Really helpful and explained my options very well
18 May 2025
No problems.
17 May 2025
very friendly staff and great service
17 May 2025
Greg is very professional, kept me informed throughout the transaction and even allowed me to check out the colour before I committed to the car as he hadn't been able to show me the colour beforehand. He kept in touch and sent a cute video message
17 May 2025
Ready when they said it would be and complete run down on what was done and what may be needed in the near future.
16 May 2025
Great service on brake fluid service and in replacing ceased break caliper. Exceptional service by Bodyshop in making minor repairs to bodywork and presenting 20 year old 3 Series as good as new ahead of my daughter's wedding, her chosen transport!
15 May 2025
Overall after a few concerns the outcome was achieved
14 May 2025
The car I bought shouldn't have corroded pads & discs
14 May 2025
The customer experience was impeccable and personable
13 May 2025
As above+ Easy to contact online. Pre MOT online check in option available. Reminders for the upcoming MOT and importantly issue mentioned above ( tyre issue present at purchase but only picked up in BMw Newcastle at the time of MOT) was sorted out
13 May 2025
Efficient friendly service
13 May 2025
As above
13 May 2025
Friendly and efficient
13 May 2025
Carla kept me in regular touch as the car progressed through the various stages of repair
13 May 2025
A free check-up and software update - all completed on time
12 May 2025
Very good onsite customer service from staff, telephone updates, a free vehicle condition report and the provision of a high quality courtesy vehicle whilst mine was in the garage
11 May 2025
Always carry out work required
09 May 2025
Again spot on from start to finish. Its nice to know my cars in good hands and with great communication throughout the work being carried out.
08 May 2025
Did the job within the timescale. Courteous and efficient service
06 May 2025
Excellent service
06 May 2025
Done on time and no issues since
05 May 2025
As above
04 May 2025
Pri e was higher than shown on the app since they had the car Mt phone no longer connects to the car via Blu tooth God knows why
03 May 2025
Steve from the workshop was a great help.
02 May 2025
The wait time was far longer than the service time predicted so we were waiting 3 hours for MOT.
01 May 2025
Great garage to deal with, nothing is ever a problem, and all staff greet you, which is lovely
01 May 2025
Excellent service from the service department staff
30 April 2025
Lee is the bees knees, friendly and professional whilst always being humorous, honest and knowledgable
30 April 2025
Overall great experience
30 April 2025
As above.
28 April 2025
Just the way I like it, a no fuss professional job
27 April 2025
My visit date was a hot day, I travelled with our boxer dog. On arrival Sarah Thompson was very polite and professional booking the car in, going above and beyond, allowing my dog into the showroom providing him with bowl of water and treats.
25 April 2025
Service was dealt with very swiftly and my car was returned to me clean inside and out ??
24 April 2025
Quick turnaround due to my travel arrangements
24 April 2025
My service advisor Mr Lee Blades, was absolutely fantastic, he and the senior technician explained everything what was needed to be done. Tony ( senior technician) had time to explain everything, whilst showing me in my car. 5 star service
23 April 2025
Friendly staff, prompt attention and service completed in specified time
22 April 2025
Great service
22 April 2025
BMW discounted the work I had carried out because I did not expect a part failure on a relatively new car
22 April 2025
Yes satisfied- all done while I waited with complimentary coffee
21 April 2025
Was also given a free gift which was unexpected
20 April 2025
?? satisfied for the the service I receive great ?? ??
20 April 2025
I get good feedback on my car's condition and I appreciate the clean car I drive away in
19 April 2025
Service this time was a recall for luggage lashing points to be strengthened. The work was done on time and my car washed too, something I hadn't asked for.
16 April 2025
Very good
16 April 2025
I was pleased with the whole experience, booking and how it was handled at the garage
15 April 2025
Jennifer arranged the warranty repair very efficiently and was very knowledgeable
15 April 2025
Did what I expected.
15 April 2025
Nothing is a problem at Newcastle, never has been we receive excellent service. Freddie Bond and his team always go the extra mile!!
15 April 2025
The complementary car valeting was somewhat below expectations.
14 April 2025
Very easy to use.
14 April 2025
Love having my car washed while I have a coffee, confident that the work on my car has been carried out properly,
14 April 2025
Very helpful
13 April 2025
When car was diagnosed initially, I asked if everything else with the car was ok & was told yes & was shown a report that showed no other problems. After complaining that something wasn't working now I was then told that there was 7 other fault codes
13 April 2025
Very helpful and informative.
13 April 2025
Service agent kept me informed of progress throughout my stay.
13 April 2025
The car is driving very well after the repair.
13 April 2025
Very helpful tho expensive!
12 April 2025
Still awaiting updates and contact
12 April 2025
Service team went over and beyond the call of duty to help us. Much appreciated !
11 April 2025
Everything went smoothly, parts were ordered quickly and the repair was undertaken in a very short time
10 April 2025
I booked in the renal work after being promised it would take one day. Lie number one. I had to drive south to my family for my Dads 84th birthday on Thursday so I booked for Wednesday. I then drove it in on Tuesday and Lie number two was told the.
10 April 2025
This wasn't the dealers fault rather bmw as a company
10 April 2025
There was some issues with my last appointment regarding a loan car, I called the day before the service, and requested to speak to a service manager, she kindly sorted it out and handed the matter to an outstanding service staff called Danni Conlon
09 April 2025
Diagnosed repaired in a short time job done.
09 April 2025
Poor courtesy clean
09 April 2025
No issues. All on time. Very good ckean and valet after a free car health check. Excellent all round
09 April 2025
Very efficient
09 April 2025
I am happy with the service, but not happy with the amount of times the vehicle is coming in, and the fact you always disconnect the dashcam.
09 April 2025
Communication was brilliant, service was brilliant, and the two ladies in the front desk organising everything were absolutely great!
09 April 2025
I can not fault there work
08 April 2025
Good service
08 April 2025
As above, the location was relaxed; yet professional. Lloyd Ncle far outperformed another BMW site in the North East I have recently dealt with.
08 April 2025
Couldn't fault the service
07 April 2025
My car was in for a Safety recall, and the service was completed ahead of time
07 April 2025
Lee booked me in. A quick brew and we were all sorted
05 April 2025
Am very satisfied and will be back
04 April 2025
Couldn't have been better and more helpful
04 April 2025
Through the app, it recommended I needed an oil service with a health check which is what I thought I was getting however after dropping keys/vehicle off I received a call saying I need a major service. App needs to match what vehicle needs.
04 April 2025
Helpful and efficient
04 April 2025
As above
03 April 2025
The diagnostic charge of £180 +VAT is extortionate considering I detailed the electrical fault myself and explained it to the service department
03 April 2025
Purchased a 5 year vehicle service plan due to high quality service provided by Sarah Caisley
03 April 2025
All went well and got my car back within the time frame
03 April 2025
The service staff were exceptionally knowledgable, friendly with great communication throughout the process
03 April 2025
Diligence, communication, professionalism and friendliness were all first class. I has absolute confidence in the team resolving the issues apparent with my vehicle.
03 April 2025
Super attentive
02 April 2025
You were advised when the booking was made the reason for it. You failed to check that you had the necessary parts in stock. The vehicle was off the road for an additional 24 hours because of this.
02 April 2025
Finished the job at the agreed time
02 April 2025
I reported that there was corrosion on one of my wheels and was told by the service advisor that it wasn't covered by the warranty. I disputed this with him and the service manager over heard our discussion and intervened.
01 April 2025
See above
31 March 2025
As above
31 March 2025
As per answer to question 1
31 March 2025
Very friendly staff no fuss my only issue is the cost
30 March 2025
From start to finish it was first class. It was an inconvenience putting the car in for 2 days but thankfully I did not have too much on
30 March 2025
Very happy
29 March 2025
Brilliant, the needed what it needed and BMW completed the service.
29 March 2025
What to expect was explained and carried out without delays.
28 March 2025
All staff we spoke to wanting to help and assist where needed.
27 March 2025
Although, the repair was carried effectively. A scratch was evident on tailgate. However this was removed after polishing.
27 March 2025
Quick and thorough.
27 March 2025
The service itself was carried out in quick time. They diagnosed problems after I had told Danni my concerns. They fixed the problems and the car feels like new. Danni was great at communicating and explaining what was happening.
26 March 2025
Quality service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2025
Car serviced as required
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Kept me informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the team kept you informed on all progress throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
My car is working perfectly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your BMW is working perfectly after it's recent visit with us. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Seamless service from all at Lloyds
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit was seamless. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Its ok not so great but there is one service is best they inform all information on time wha they do what they going to do. my drivetrain problem i m not happy with there solution there is no light or no notification but i fill on driving the problem
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know our Service Manager has contacted you with all information relating to the Drive Train issue and the solutions that we have provided. Please don't hesitate to get in touch if you require further clarification. Regards, David Stuart - Head of Business
25 March 2025
Fix was completed on the day which is good - however the service light, from November 2024, is still on the dashboard which I was told would be reset.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased your BMW was fixed on the day however sorry to hear that the Service Light is still showing on your Dashboard, I know one of the team has made contact with you to resolve this. Regards, David Stuart - Head of Business
25 March 2025
Fast and efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was fast and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Knowledgeable, helpful colleagues that make you feel looked after
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be knowledgeable and helpful and that you were made to feel 'looked after' during your time with us. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
No complaints completed the service on time. The car was cleaned
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased all work was completed within the timescales agreed and that you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Work completed to timescale ,staff supportive unfriendly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed and you found the team to be supportive and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
A bit impersonal checking in to a machine
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. On your next visit please do opt to speak with one of our Service Advisors rather than 'Self Check-In' Machine. Our 'Self Check-in' works perfectly for many customers looking for a 'no fuss, speedy check in' however many of our customers still opt for a more leisurely, personalised check in . Regards, David Stuart - Head of Business
24 March 2025
Very helpful and professional
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful and professional. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Professional attention to detail
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team professional with great attention to detail. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Polite well informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and they kept you fully updated throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Every one was happy to help with any questions I had
Response from Lloyd Newcastle Upon Tyne
Thank you for you feedback and Star rating. I am pleased the team were all happy to help and answer all any questions. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Issue was resolved.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the issue on your BMW was resolved to your satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Good service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Excellent communication throughout the service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased the communication throughout your visit was excellent. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
No problems
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Star and rating the service you received from the team as 10/10. I am pleased your visit went well with no problems encountered. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Sarah on the service desk was so helpful and understanding
22 March 2025
Friendly and informative
21 March 2025
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
Completely satisfied. Good chat with service desk and was easy talking w/James.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased James looked after you so well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
I was kept informed by polite and friendly staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and friendly and that they kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
This is one of the few businesses that fully understand what customer service means. Excellence in all they do.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful comments and for providing us with Five Star. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
No complaints at all
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you had no complaints from your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
All completed on time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Fast and efficient service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was fast and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Very good
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Danni was amazing and very kind to kept me up to date with what was happening with my car during its servicing/mot
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found Danni to be 'amazing and kind', keeping you fully updated throughout the day. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Service carried out for good price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit went well and you found our prices to be competitive. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
They knew what vehicle was in for and its past history. Contacted me when work was completed. Far better than some that I've used in the past.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
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17 March 2025
Customer service staff Danni. Very helpful excellent service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Danni provided you with a helpful and excellent service. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
The lasses dealt with were great very professional
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, it is much appreciated. I am pleased you found the team to be 'great' and very professional. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
Car running satisfactory now
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
The complimentary wash and valet wasn't entirely thorough. Quick vacuum of the boot would have made it complete
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am very sorry that your complimentary Wash and Vacuum was not to our usual high standards, please let us know when you are next passing and we will certainly book you in to have this completed again. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
Easy check-in and work was completed on time.
16 March 2025
Very friendly helpful local dealership. My car was repaired in a timely fashion and at a fair price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be friendly and that the repair was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Always brilliant. Wouldn't change to another dealer
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty. Also a big thankyou for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visits always go well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
Very happy
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you left the Centre happy. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
Dani and her twin sister are always excellent and provide very high levels of customer service. Polite, friendly and always a pleasure to deal with
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you always find Danni and her twin Carla to be 'excellent, polite and friendly' always providing you with high levels of customer service. I know they will be delighted with your comments. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 June 2025
I am very satisfied, and hope that this is the beginning of a long-term relationship between myself, BMW Lloyd Newcastle and Alex Curits